I am still having trouble understanding and hooking up the "secure fields" section. However, John from support was nice enough to check it out. Now it has other issues with secure fields. I'm sure it's my fault or some misunderstood instructions. I would suggest a re-write of secured fields setup and SHOW ALL paths in an EXAMPLE scenario. The "mysite.com" is not working because you cannot tell which site is site A (for the secure fields) and which is site B (Your ticketing site). The program itself looks great and is otherwise super easy to set up. I just don't know why the secured fields section is such a bear to set up.
I just updated from 3 stars to 5 stars. It's our fault when I use old php version, after update to php 7.0 it work like a charm. But recommend some features hope you guys can update so it is really helpful
+ Add a popup to show a new items
+ Add a notification bar at the top to show the notification to the customers
Not only make it a simple support, hope you can make it stronger with more features so it will be helpful for all Envato authors and you guys will get a lot of sale
As the name implies, this support system is blazing fast. There were some issues with the initial configuration, but the support has (generally) been very responsive and diligent when it comes to resolving issues in a timely manner.
If you're looking for a support system to run on top of WordPress, this is the best one I've found and I'd be really surprised if you've found something better...
This was very easy to setup and customize. I use the email piping feature with it. It works perfectly and parses only the replies for a perfect line of communication on the ticket screen. Making customizations is very easy. Everything is well documented. Customer support is quick, friendly and helpful. Also, I looked at the version changes for FAST. This script has evolved quite a bit and continues to add impressive features.