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Reviews for FAST - WordPress Support Ticket Plugin

Reviews for FAST - WordPress Support Ticket Plugin

Cart 1,434 sales

107 Reviews

for Other

It hasn't been updated for a long time. I do not use it anymore.

for Flexibility

the plugin is not functioning properly, also not supporting RTL, I cannot make custom ticket status.

for Customer Support

Use it 3 years and it's good but now they are not support anymore, a lot of new issue

for Customer Support

Author abandon this plugin.. many people have issues and 0 support for over a year now

I had 5 stars but had to change it due to the fact this person disappeared from support

for Bugs

Copy from below as we are facing same issues:

I recommend people stay away from this plugin. It seemed promising and looks nice but the customer support is nonexistent. It's been a week since I made a ticket detailing a number of serious problems I'm having with the plugin and I have yet to hear a word back from them.

for Customer Support

I recommend people stay away from this plugin. It seemed promising and looks nice but the customer support is nonexistent. It's been a week since I made a ticket detailing a number of serious problems I'm having with the plugin and I have yet to hear a word back from them.

This kind of support is just too slow/bad to rely on as a business.

The errors I'm getting won't even let a customer create a ticket, and I checked their documentation to make sure I set it up right. So even if their support was great, there is still the fact that I have 4 different errors with the plugin that make it unusable.

for Customer Support

Support is not responsive at all, this is PAID support. Where are the developers, there are obviously vulnerabilities if the login form emails the users password to them.

for Feature Availability

Super fast and easy to install and use. Using from 2 years now. 5 Stars.

for Code Quality

OPENS UP ALL API JSON TO PUBLIC WITHOUT ANY AUTH.
WP 5.6+ AS OF JAN 2021

for Customer Support

Customer support is very slow and they don't care about the message I have sent. I have to move to another support system.

for Other

No update for 1 year and 3 months. The plugin does not uninstall properly, having to clean the database by hand to remove traces, notably of FAST user rights that remain in the database ...

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