Code

Reviews for FAST - WordPress Support Ticket Plugin

93 Reviews

for Other

Hasta que no se actualice esta sera mi calificación, deben mejorarlo tiene varios errores que se evidencian hasta en los mismos comentarios, por ahora no lo recomiendo!

for Bugs

** Update **
1 month has passed and still no support! this plugin is completely wrong!

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30 days ago
plugin does not work and gives cookie error. We delete cookies again after a while, the same error. Get an update now or give my money back!

for Flexibility

It's good plugin to use for support ticket but getting cookie error each time when open support page again on browser.

Contact support team and wait from long time but didn't get any solution yet.

for Documentation Quality

The documentation about the secure api is very bad. I can not install the secure api. Shame. Its not working.

oxygenna

Author response

Hi there,

Sorry you are not happy with the documentation. Did you try contacting the support forum for that?

Kind regards

for Other

Support has not been responding for 6 days.
1- There is a cache problem in the plugin.
2- plugin goes into buga when switching to different wordpress user roles

for Code Quality

Out The Gate, it has errors, almost unusable, just keep getting have you cleared your cache, .... so what I'm supposed to ask my clients to do that every day?

oxygenna

Author response

Hi there,

Fast is a premium plugin with more than 1000 sales its being used by top authors to support their items (its also being used by the authors of Revolution Slider that receive thousands of tickets on a weekly basis). The plugin has a 4.74 rating in themeforest so "almost unusable" is a bit of an unfair statement.
I would recommend waiting for our support members to reply to your ticket (we reply within a day).

Kind Regards

for Customer Support

No support at all beyond the "Clear webpage cache" it didn't work for us if Woocommerce is enabled.

for Code Quality

Issues with REST code in plugin and not getting any response from support.

for Design Quality

Seriously I can't find a single issue with this plugin.. I'm serious guys. Don't even think about buying this..

This is a good plugin and support is good so far..

Only one thing that I would really really love to have is a user feedback after the ticket has been closed.. Like those 5 smiley faces...

I wish this gets compatible with Hide my WP plugin also but ehh.. whats the big deal will figure it out some how

Keep up the good work guys. Please add more features before some one else does :)

for Feature Availability

This plugin is great as it is and will recommend if you're not looking for any other feature - it delivers and I find myself using it for my needs. But be warned, in the moment you want to add something basic as ticket priority you will hit a dead end so watch the demo, see if it fits your needs before you buy.

for Customer Support

There are sections in the add-on that are not working properly and a ticket has been created to customer service for some improvements but we are having trouble seeing the necessary support.
Customer service support is so bad, it's responding too late. It's hard to make progress.
It will be very good to make some adjustments to the plugin. But for the moment, I believe there are shortcomings.
For example;
* All agents can see the request for support. So they skipped this process when the manager was supposed to make the appointment.
* The fact that new responses are above rather than below, like standard messaging, pushes the user out of the habitual behavior.
* When a new reply is written, it automatically appears on the person's page in the snow. However, updating or deleting the current answer is not reflected in the opposite person's screen. You need to refresh the page to reflect the update.
* Although you have set the email notification settings, it is possible to see the ticket content in the email notification line (in the email subject section).
Good aspects;
* Statistics section, simple and responsive design is fine.

oxygenna

Author response

Hi morpanda

Sorry you are having problems.

To answer your questions

All agents can see the request for support. So they skipped this process when the manager was supposed to make the appointment.

- Don't understand what you mean, fast is for support not appointments

* The fact that new responses are above rather than below, like standard messaging, pushes the user out of the habitual behavior.

There is an option to reverse the order of the messages

* When a new reply is written, it automatically appears on the person's page in the snow. However, updating or deleting the current answer is not reflected in the opposite person's screen. You need to refresh the page to reflect the update.

This has been fixed

* Although you have set the email notification settings, it is possible to see the ticket content in the email notification line (in the email subject section).

You can edit the email template to show however you want.

I don't see any tickets with your username in our system? Could you please make a ticket in our support system first before rating us 1 star?

Thanks

for Code Quality

Awful plugin that doesn't work - asked their customer support for help over weeks and still it doesnt work.

The plugin is so complicated to install - dont buy!!!!

oxygenna

Author response

Hi Grant, sorry you are having problems. No other users have found it complicated to install and looking at the support tickets you have made with us, we have answered all of your questions. If you are having any other problems please make a ticket and we will be happy to help you.

for Design Quality

Since i update my WP Site to the latest wordpress version i just love this plugin. Its modern, fas and works fine. But there are some features that are missing, or better to say, with woocommerce products.

I used a lot support scripts from here, but this is the one which works better.

I Recommend this plugin

for Customer Support

Thank you for helping us.

Currently the plugin has issues with lots of users (more than 10 000), the developer/support was able to help us with a solution. Hopefully they integrate the fix into the next update.

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