Sorry you are having problems.
To answer your questions
All agents can see the request for support. So they skipped this process when the manager was supposed to make the appointment.
- Don't understand what you mean, fast is for support not appointments
* The fact that new responses are above rather than below, like standard messaging, pushes the user out of the habitual behavior.
There is an option to reverse the order of the messages
* When a new reply is written, it automatically appears on the person's page in the snow. However, updating or deleting the current answer is not reflected in the opposite person's screen. You need to refresh the page to reflect the update.
This has been fixed
* Although you have set the email notification settings, it is possible to see the ticket content in the email notification line (in the email subject section).
You can edit the email template to show however you want.
I don't see any tickets with your username in our system? Could you please make a ticket in our support system first before rating us 1 star?