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Reviews for FAST - WordPress Support Ticket Plugin

Reviews for FAST - WordPress Support Ticket Plugin

4.32 (103 ratings) 4.32 stars
Cart 1,363 sales

103 Reviews

for Customer Support

Author abandon this plugin.. many people have issues and 0 support for over a year now

I had 5 stars but had to change it due to the fact this person disappeared from support

for Bugs

Copy from below as we are facing same issues:

I recommend people stay away from this plugin. It seemed promising and looks nice but the customer support is nonexistent. It's been a week since I made a ticket detailing a number of serious problems I'm having with the plugin and I have yet to hear a word back from them.

for Customer Support

I recommend people stay away from this plugin. It seemed promising and looks nice but the customer support is nonexistent. It's been a week since I made a ticket detailing a number of serious problems I'm having with the plugin and I have yet to hear a word back from them.

This kind of support is just too slow/bad to rely on as a business.

The errors I'm getting won't even let a customer create a ticket, and I checked their documentation to make sure I set it up right. So even if their support was great, there is still the fact that I have 4 different errors with the plugin that make it unusable.

for Customer Support

Support is not responsive at all, this is PAID support. Where are the developers, there are obviously vulnerabilities if the login form emails the users password to them.

for Feature Availability

Super fast and easy to install and use. Using from 2 years now. 5 Stars.

for Code Quality

OPENS UP ALL API JSON TO PUBLIC WITHOUT ANY AUTH.
WP 5.6+ AS OF JAN 2021

for Customer Support

Customer support is very slow and they don't care about the message I have sent. I have to move to another support system.

for Other

No update for 1 year and 3 months. The plugin does not uninstall properly, having to clean the database by hand to remove traces, notably of FAST user rights that remain in the database ...

for Other

A plugin that you can depend on it to serve you all the time.

for Other

Hasta que no se actualice esta sera mi calificación, deben mejorarlo tiene varios errores que se evidencian hasta en los mismos comentarios, por ahora no lo recomiendo!

for Bugs

** Update **
1 month has passed and still no support! this plugin is completely wrong!

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30 days ago
plugin does not work and gives cookie error. We delete cookies again after a while, the same error. Get an update now or give my money back!

for Flexibility

It's good plugin to use for support ticket but getting cookie error each time when open support page again on browser.

Contact support team and wait from long time but didn't get any solution yet.

for Documentation Quality

The documentation about the secure api is very bad. I can not install the secure api. Shame. Its not working.

Author response

Hi there,

Sorry you are not happy with the documentation. Did you try contacting the support forum for that?

Kind regards

for Other

Support has not been responding for 6 days.
1- There is a cache problem in the plugin.
2- plugin goes into buga when switching to different wordpress user roles

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