Hello , Please can you check if there is a BUG in
Fast Plugin – Version 1.15.2
The agents are not receiving Emails when a ticket is being created or a reply is posted .
Hi, I don’t know of any bug, we are using FAST for our support and are receiving emails ok. No other customers are reporting this issue. Have you set your agents / products or categories correctly & have you installed any new plugins that may be interfering with FAST?
Hi, is there any mobile app available for notifications of FAST?
Another question, Can we import existing bbpress tickets into FAST?
You can’t import existing BBPress items into FAST, the web app is responsive and will work on mobile devices
Thanks, its awesome. Just 2 more little things
1. Where can clients search other tickets?
2. Is there any filter to add one more link with Profile,Shortcuts,Logout buttons?
Please open a ticket in our support forum
Thank you for this great plugin.
I am experiencing the same issue as lenawawebsolutions. Agents are not receiving emails for the created new tickets or replies for the tickets.
This was working great until I updated to 1.15.2. Please have a look at this I really need to make this work.
Hi, just wanted to let you know that I had some difficulties with your demo on Safari. The feature that will win me as a customer would be users to not be obligated to login.
What issues did you encountered on safari?
I was not able to scroll on the fast demo page , I could see the different page sections only by clicking the header menu.
Just tried in the latest Safari Version 12.0 (12606.2.11) and it is scrolling ok, could you try going to the demo site directly https://fast.oxygenna.com/demo/
I am using Ultimate Member for User-Profiles and thus avatars.
How can I include the UM-Avatars, tried to edit filters.php (wp-content/plugins/fast-plugin/inc) but only got to display 1 avatar for all images (no different user avatars but the avatar of the logged in user instead).
Can you provide help with that?
I cannot open a ticket for support.
Hi, other customers are opening tickets ok, do you see any error message?
I simply was asked to pay more money to get support. I did pay. Hope support will be good
If you refresh your purchase on the new ticket page you should be able to make a ticket now.
I have some issues:
We have issues too, users forced to input purchase codes even if we selected do not ask for purchase code.
Until last version all was good. Now is not.
Please advise, cheers!
Also, forget to mention, default assigned tickets to agents not applying. That was ok before update too.
Do not get me wrong please but we do not need support. Actually we just reported errors like others recently.
Maybe you will wait more info from other customers to report errors too. Not sure what do you have in mind but my intention is to help more than ask for support.
Regards and thanks.
Could you please email firstname.lastname@example.org so we can look at your issue in private? Thanks
Yes of course. Thanks.
Hello i cannot open a support ticket gives me the error – 409, when i log whit Envato credentials.
Strange, I just tried logging into https://support.oxygenna.com/support with our test account and it worked ok. What does the error message say when you try to log in?
Hi returning this message Error – 409 – username-exists,
Looks like you have registered for support twice with 2 different email addresses, maybe this was causing a problem. Just sent you a reset of your password via email.
Hi! Could you please help me, how can I install the full Secure API on my server. It seems it needs some more php files such as vendor/autoloader.php etc.. thanks
Hi, this plugin will it be visible on the bottom right ?
Do you mean for frontpage live support? If so no this isn’t available users have to login / register to get support
Also this plugin only have 10 color scheme ? Can it be customize the color to match our website color scheme ?
Hi, you can create custom schemes if you need them with your own colors / fonts
Hi this plugin is it same as this one ? https://www.exabytes.my. See the bottom right
I don’t see any plugin on that URL
Hi, no that isn’t how FAST works you can see a demo here https://fast.oxygenna.com/demo/
Looking great – question: is this possible that user can create account on the website because my plan to use it for a website where I don’t sale woo products nor Envato. Thank you.
Hi vickysdhir, you don’t need woocommerce or envato, FAST can work on its own without them.
Thank you for reply, I don’t have woo nor envato on my site, so what I need to do is that people can create account on my website to create/open a ticket right?
Yes users can create an account and open a ticket, woocommerce or envato are not needed.
When a user clicks on “Register an account” – is it going to create account on “Fast” itself or in WordPress back-end? Looking forward.
It makes a regular WordPress user
thank you for the reply Author, however I have few more questions which I sent you via message from your profile page, looking forward for your answer
Hi, can this work with Restrict Content Pro? I assume it would just entail applying the ticket user role to a Restrict Content Pro member role, correct?
We haven’t tested with Restrict Content Pro but I don’t see a problem, FAST uses its own roles so you could just assign both Restrict Content Pro member role and FAST Customer roles to your users and it should work. There is even a tool to do this in the advanced options panel of FAST.
Hi, where can we change the email sender from the default email@example.com to firstname.lastname@example.org?
In the FAST -> Email options page. If you have any more support requests , please open a ticket in our support forum
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