Discussion on FAST - WordPress Support Ticket Plugin

oxygenna

oxygenna supports this item

Supported

307 comments found.

Hello, this is a great plugin for support tickets. Very user friendly. When I first downloaded and installed the plugin it appeared to work just fine but now I am getting this error Error – 404 – rest_no_route No route was found matching the URL and request method

Hi there,

Please open up a ticket in our support forum: https://support.oxygenna.com/support/

Hi,

I tried to use your support system to contact you but need a purchase code to do that, and this is a pre-sale question, so here goes…

Can I set up a category for pre-sale support and have that available to users who are not members of my site yet. This is for a site where people purchase a membership subscription via Woocommerce and I intend for the membership support categories to be available via a Support page when they are logged in – i.e. they don’t have to register for the support system as it will be available to logged in users via their My Account page and the main Support home page.

So can I split off a support category for pre-sale and allow tickets for guests..? or if they have to register are they contained to the support system and not seen as standard WordPress users on the site…?

thanks.

You can set up 4 types of ticket general, products, envato and woocommerce and you can use any of them at the same time, so you can set up general tickets and take pre-sale tickets. All users will need to register to make a ticket and will create a standard WordPress user with a Ticket Customer role & capabilities

Sorry for the double post here.. :-) thanks for the reply..!

You are welcome ;)

Hi,

I tried to use your support system to contact you but need a purchase code to do that, and this is a pre-sale question, so here goes…

Can I set up a category for pre-sale support and have that available to users who are not members of my site yet. This is for a site where people purchase a membership subscription via Woocommerce and I intend for the membership support categories to be available via a Support page when they are logged in – i.e. they don’t have to register for the support system as it will be available to logged in users via their My Account page and the main Support home page.

So can I split off a support category for pre-sale and allow tickets for guests..? or if they have to register are they contained to the support system and not seen as standard WordPress users on the site…?

thanks.

You can set up 4 types of ticket general, products, envato and woocommerce and you can use any of them at the same time, so you can set up general tickets and take pre-sale tickets. All users will need to register to make a ticket and will create a standard WordPress user with a Ticket Customer role & capabilities

We don’t have a demo but other customers have used FAST in Hebrew

Pre-purchase question: I would like to use this plugin in my platform, by creating departments that my customers can pick when they have a question/order. Furthermore i would like to make sure that once a department has been assigned a ticket, the other department can not see it or work on it. Lastly, i would like to be able to create some sort of a knowledge base that my customers can go through before asking a question. Can this plugin do that?

We are getting a lot of requests for features to add to FAST so to coordinate them better please upvote or make a feature request here

Hi, I’ve purchased plugin and now testing it. There are some questions to resolve: 1) I can’t get how to create a ticket by email? Tickets I created by sending mail to support system address (used plugin imap settings) didn’t appeared as new tickets 2) Test Email Settings shows an error: Directory ”/tmp” not found

Thank you in advance for your help

Hi, make sure you have followed the steps in the documentation http://help.oxygenna.com/plugins/fast/documentation.html#email-piping If you still need assistance, please feel free to open a ticket in our support forum

Thanks

Does this allow for conditional fields in the form? Conditions based on if previous questions was answered in a certain way etc.

At the moment this isn’t available, if you would like to see this please upvote or make a feature request here

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