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Discussion on FAST - WordPress Support Ticket Plugin

oxygenna

oxygenna supports this item

Supported

386 comments found.

Hello,

Is there any updates on adding knowledge base and product documentation with it? Eagerly waiting for this feature.

Hi, we have started development on this, but not had time to test and release it. Will make it a priority.

Hi why internal reply showing default mark ? https://cl.ly/5dfaa563a085

I don’t want to use internal reply marked default in reply tab.

Thanks

Hi, I need know if is possible the agents of category A DON’T view tickets of a different category, for exemple:

The agent David can see just tickets of your category A. He DON’T see others tickets of category B, category C or others categories. Is it possible?

Thanks.

Hi, can you help me please? Thanks.

HI Dinbrasil, this isn’t possible at the moment, agents can see all tickets, we could look into adding this as a new feature

Ok, thanks for you feedback. Do you know when this is will have been available?

Thanks.

AshianZ

AshianZ Purchased

Hello,

I thought the basic feature of searching tickets by their ticket number will be possible but it isn’t. Was this overlooked? I see the advance search has a lot of other options to search tickets but not the basic ticket # search option. Please add this as soon as possible as this is a required feature since tickets are tracked by their ticket number. Thank you!

The id of the ticket is in the url if you want to get to a ticket directly, will add this search option.

Ok this plugin is nice but problem is when user create an account using DIGITS plugin where user signs up using Mobile number & OTP then customer is unable to create a ticket as it gives an error like “Creating a comment requires valid user name and email ”.Because of this issue My friend totally has removed digits plugin as support is important for him

Please open a ticket in our support forum

Thanks

When installing the plugin, will I lose access to the wordpress admin panel? I gave Sun access to the DEMO user and did not see access to the wordpress panel. Wait. I intend to buy the plugin. Thank you.

Hi there,

Not sure I understand your question. By installing the plugin you will not loose access to your wordpress admin. It’ll be accessible same way as before.

Regards

Ok, I got it. Is that with access DEMO and AGENT does not appear the access to the panel of wordpress. This is fantastic for the user / client that accesses the ticket system (since only the site administrator should have access to the wordpress panel). That’s right?

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