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Discussion on FAST - WordPress Support Ticket Plugin

oxygenna

oxygenna supports this item

Supported

337 comments found.

Hello , Please can you check if there is a BUG in

Fast Plugin – Version 1.15.2

The agents are not receiving Emails when a ticket is being created or a reply is posted .

Hi, I don’t know of any bug, we are using FAST for our support and are receiving emails ok. No other customers are reporting this issue. Have you set your agents / products or categories correctly & have you installed any new plugins that may be interfering with FAST?

Hi, is there any mobile app available for notifications of FAST?

You can’t import existing BBPress items into FAST, the web app is responsive and will work on mobile devices

Thanks, its awesome. Just 2 more little things

1. Where can clients search other tickets?

2. Is there any filter to add one more link with Profile,Shortcuts,Logout buttons?

Please open a ticket in our support forum

Thanks

Hi,

Thank you for this great plugin.

I am experiencing the same issue as lenawawebsolutions. Agents are not receiving emails for the created new tickets or replies for the tickets.

This was working great until I updated to 1.15.2. Please have a look at this I really need to make this work.

Best Regards, Gino

Please open a ticket in our support forum

Thanks

Hi, just wanted to let you know that I had some difficulties with your demo on Safari. The feature that will win me as a customer would be users to not be obligated to login.

Hi there,

What issues did you encountered on safari?

Regards

I was not able to scroll on the fast demo page , I could see the different page sections only by clicking the header menu.

Just tried in the latest Safari Version 12.0 (12606.2.11) and it is scrolling ok, could you try going to the demo site directly https://fast.oxygenna.com/demo/

Hi, I have a question. Here something is not working. Please see hereby : Ticket is not added able from frontend this error accrues when we try to add 1. Create a ticket for existing user then error 403 accrue 2. Create ticket for new customer then error 401 accrue http://prntscr.com/kzdyoo Error screenshot http://prntscr.com/kzbp7p I also check it in Firefox browser http://prntscr.com/kzdvkr and incognito window http://prntscr.com/kzdzyq Can you help ? Best regard,

Please open a ticket in our support forum

Thanks

Hello,

I am using Ultimate Member for User-Profiles and thus avatars. How can I include the UM-Avatars, tried to edit filters.php (wp-content/plugins/fast-plugin/inc) but only got to display 1 avatar for all images (no different user avatars but the avatar of the logged in user instead).

Can you provide help with that?

Cheers

Please open a ticket in our support forum

Thanks

I cannot open a ticket for support.

I simply was asked to pay more money to get support. I did pay. Hope support will be good :)

If you refresh your purchase on the new ticket page you should be able to make a ticket now.

Made it.. :) thanks

7oroof

7oroof Purchased

Hello

I have some issues:

01. Some users get errors when they login to the support system: https://imgur.com/YuHL24f 02. When i open the support system, no tickets appear on the let sidebar, when we start using the plugin there was new and old tickets with a yellow icon!! https://imgur.com/4UbHyoi 03. When we submit a reply, the comment from do not appear and stuck like this: https://imgur.com/GrUHoEv

Regards

Please open a ticket in our support forum

Thanks

pebas

pebas Purchased

Hi,

We have issues too, users forced to input purchase codes even if we selected do not ask for purchase code.

Until last version all was good. Now is not.

Please advise, cheers!

pebas

pebas Purchased

Hi,

Do not get me wrong please but we do not need support. Actually we just reported errors like others recently.

Maybe you will wait more info from other customers to report errors too. Not sure what do you have in mind but my intention is to help more than ask for support.

Regards and thanks.

Could you please email support@oxygenna.com so we can look at your issue in private? Thanks

pebas

pebas Purchased

Yes of course. Thanks.

Hello i cannot open a support ticket gives me the error – 409, when i log whit Envato credentials.

Hi returning this message Error – 409 – username-exists,

Looks like you have registered for support twice with 2 different email addresses, maybe this was causing a problem. Just sent you a reset of your password via email.

fixed Tnx!

PeakTeam

PeakTeam Purchased

Hi! Could you please help me, how can I install the full Secure API on my server. It seems it needs some more php files such as vendor/autoloader.php etc.. thanks

Please open a ticket in our support forum

Thanks

Hi, this plugin will it be visible on the bottom right ?

Do you mean for frontpage live support? If so no this isn’t available users have to login / register to get support

Also this plugin only have 10 color scheme ? Can it be customize the color to match our website color scheme ?

Hi, you can create custom schemes if you need them with your own colors / fonts

Hi this plugin is it same as this one ? https://www.exabytes.my. See the bottom right

Hi scanartyait, I don’t see any plugin on that URL ;)

Cheers

https://www.exabytes.my/ please check, on the bottom right https://prnt.sc/l55eay

Hi, no that isn’t how FAST works you can see a demo here https://fast.oxygenna.com/demo/

Looking great – question: is this possible that user can create account on the website because my plan to use it for a website where I don’t sale woo products nor Envato. Thank you.

When a user clicks on “Register an account” – is it going to create account on “Fast” itself or in WordPress back-end? Looking forward.

It makes a regular WordPress user

thank you for the reply Author, however I have few more questions which I sent you via message from your profile page, looking forward for your answer :)

Hi, can this work with Restrict Content Pro? I assume it would just entail applying the ticket user role to a Restrict Content Pro member role, correct?

We haven’t tested with Restrict Content Pro but I don’t see a problem, FAST uses its own roles so you could just assign both Restrict Content Pro member role and FAST Customer roles to your users and it should work. There is even a tool to do this in the advanced options panel of FAST.

It makes a regular WordPress user

Hi, where can we change the email sender from the default wordpress@company.com to info@company.com?

In the FAST -> Email options page. If you have any more support requests , please open a ticket in our support forum

Thanks

Thank you!

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