FAST is the best WordPress support ticket plugin available.
You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.
We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest.
Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.
How it works
FAST can be set up to provide support for any kind of product or service out of the box. It can also be configured to handle support tickets for the Envato Marketplace for example themeforest or codecanyon authors.
Envato mode has all the features of regular mode plus some added extras for Envato Authors
WooCommerce Mode allows you to add a support system to your shop. Customers can select the order & product that they need support whith as they create a support ticket
Don’t leave your customers waiting
A waiting customer is an unhappy one. When a support ticket is created, replied or assigned FAST will let you know instantly via your browser, email and slack notifications.
Built by Elite Authors
Because FAST was built by Elite ThemeForest Authors Oxygenna we know what you need to handle your theme support!
We also ♥ slack for keeping up to date with our team and handling support tickets FAST!
Because FAST loads on it’s own self contained page you can use it on any theme!
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super Fast (it’s like being in a chat room!)
- Assign tickets to support agents
- Links to your Envato Account to support all your products
- Allows Customer Login via Envato Users
- Verify Envato Purchases of your customers
- WooCommerce Shop Support
- Customizable Email Messages
- Custom Ticket Fields
- Slack Notifications
- Email Notifications
- Private Tickets
- Custom text for Login / Register / New Ticket pages
- Can attach screenshots to tickets
- Customizable Colors
- Customizable Ticket Fields
- Runs on a single WordPress Page
- Assign Agents to products and FAST will distribute tickets to them as they arrive
- Works with any theme
- Customizable Slack Messages
- Save replies for common issues
- FavIcon counter shows you a count of tickets that need action
- Ticket Agents can search all tickets easily
- 10 Amazing color schemes
- Translatable via .po files
- Envato products importer
- Famous 100% solid support
- and much more
- Open Sans Google font
- Style based on Google’s Material Design