163 comments found.
Hello, we are facing an issue with your fastgallery on this website: https://www.fortysevenhotel.com/gallery/?lang=en Some images in the lightbox appear to be squared even if they are not, you can scrool across the gallery and see the strange behave: some squared and some rectangular. Already tried to regenerate thumbnails, but nothing happened. Could you please help us?
Hi,
you can controls image lightbox images size on “thumbnails Tab” under lightbox field.
In this field you can select size of images. So if some images are issue and regeneration doesn’t work maybe is a problem of image size
Best
The Lightbox thumbs is set to Large, so they should be shown as rectangular and not cropped. Do you have an email I can send screenshot to? Thanks
Finally solved changing from Large to Full in that section. Thanks for your support
Hello,
this is a pr-sale question. Is it possible to generate a masonry gallery with clean bottom edge like on this example: https://css-tricks.com/piecing-together-approaches-for-a-css-masonry-layout/#aa-is-horizontal-line-masonry-okThanks!
Hi,
yes using mosaic mode. Check this example http://plugins.ad-theme.com/fastgalleryvc/mosaic-type-prettyphoto/ if is correct
Best
Thank you for you lightning fast reply
Just bought your plugin and set mosaic mode. But can’t find where to set number of columns… in my testing only one column is displayed…
Thanks!
Hi,
you can’t setup number of columns. You can choose height of images and system generate automatically number of columns.
Check all our example http://plugins.ad-theme.com/fastgalleryvc/mosaic-image-height-very-small/
On menu -> fast gallery mosaic -> Image Height and select relative size.
Best
Hm… do you mean “Standard image height”? I set this to 100px… but doesn’t seem to work here (Impreza theme). Already opened a ticket.
Thanks anyway, kind regards René
Hi, i have no valid support anymore but ticket #2982976 is about a possible bug, i don’t really need support.
HI Cherry,
We asked a valid support because we think issue is inside your installation. Any other customers report it and on our test we haven’t any problem.
Best
did you test on wp 5.9? https://core.trac.wordpress.org/ticket/54902
Hi,
this issue you talk depends from WPBakery. Our plugin is only an addon and uses function of WPBakery.
Anyway when WPBakery will solve it you will can use drag and drop. So you will need only to update your WPBakery version when update is ready.
Best
Hi there is no update since 2016 ???
Hi,
as written on product page: Last Update 17 July 21
Best
Ok i have seen but look at your changelog…... it still Version 3.0 – 08 Jan 2016
So ?
Hi,
changelog updated. We fixed minor bugs and added compatiblity.
Best
Hi, In the demo i can not see any example on filter gallery. Is it not possible to use filter in this plugin?
Regards TAL
Hi,
no currently is not possible filter gallery
Best
we ll look
Hi Guys!
Android Chrome at least, likely all mobile browsers.
pages with your guys` Fat Gallery Mosaic keep refreshing while scrolling down(when swiping).
Has to do with your plugin as other pages do not have the issue and that is the only difference.
here is an example page
https://melody-land.ru/%D0%BD%D0%B0%D1%88%D0%B8-%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D1%8B/%D0%BE%D0%B1%D1%89%D0%B5%D1%81%D1%82%D0%B2%D0%B5%D0%BD%D0%BD%D1%8B%D0%B5-%D1%82%D0%B5%D1%80%D1%80%D0%B8%D1%82%D0%BE%D1%80%D0%B8%D0%B8/%D0%BC%D0%B3%D0%B8%D0%BC%D0%BE-%D0%BF%D0%B0%D1%80%D0%BA%D0%BE%D0%B2%D0%B0%D1%8F-%D0%B7%D0%BE%D0%BD%D0%B0/Hoping for your help.
and it has to do with mosaic layout only as I’ve just figured out.
window.onresize = function(){ location.reload(); } i n mosaic_functions.php is what causes that kind of behaviour, but why scrolling down is taken as window resize is still unknown 
Hi EvgenyD,
very strange. This function is created to optimized mobile layout. Anyway you can swith mobile option and issue will be gone.
If you need more support you can open a ticket here https://adtheme.ticksy.com/
Best
I can’t find where to switch mobile option co far, I`ve just coommented out that function for now. I`ve also tried opening ticket, but it just will not open, nothing happens after clicking “open”, everything freezes)
Hi,
very strange. Customers open a ticket withtoy any problem.
Anyway field: Responsive / Mosaic set to mosaic.
Best
I guess the problem with opening tickets might have to do with the browser I use, it is a Waterfox for some reasons and it often is not compatible with some stuff, so never mind. ok, got you about responsive/mosaic, thanks.
Hi Guys, this time I opened a ticket, but am not getting any reply gor quite a while already) https://adtheme.ticksy.com/ticket/2841327/
still hoping for the reply))
ok, now I see you guys are on vacation, sorry to misunderstand.
Hi,
I just replied at your ticket.
Best
Hi! I renewed support but still can’t submit a ticket!
For some reason, when you enter the gallery, a grid is not formed, and all the photos just line up in a row.
Hi,
I just replied.
Best
Hello, I created a gallery with your plugin in Grid mode but its not showing correctly. It shows masonry but like broken…what could be the problem?
https://4everwedding.com/zad/music/dont-fall/Hello,
I opened up a support ticket, hoping to get it resolve soon.
Ticket: #2452169
Thank you
Hi,
I just replied.
Best
HI is this lugin still supported?The last update is listed as 20 March 2017…
Hi,
yes is supported. Plugin works without any problem. If customers find a bug we will fix it.
Best
Hi, updated PHP to 7.2 the gallery and all images uploaded through the plugin module have disappeared. No messages on the console, no errors. I regenerated the thumbnails of the images but nothing, not even changing the type of gallery …
Hi Billy,
plugin works without any problem with PHP 7.2
Are you sure issue is not depend from other plugin or your theme?
Try to see if you can see on consolle js error
Best
Hi, problem solved. It was a css overflow rule introduced in updated theme version. Thank you.
Hi Billy,
perfect.
Best
Hello
I updated my site with php 7.2 (had to reinstall all from 0), but now Fast gallery are not showing on pages, only shows default (prettyphoto) and images are deformed.
how can i solve it?
Hi zulykat,
any customers report any problem with php 7.2
So I think there is a issue in your new settings.
Check if you will see js error on consolle.
About images you need to regenerate thumbnails
Best
Hello, sorry how can i check js errors? plugin was working this years with php 5.6, now looks like somethink is broken with php 7.2+
using browser consolle
If you want I can check your issue but you need to buy support because your support was experied.
Best
Okei, i will do if i dont find the problem, thanks
Solved, was a http/https problem, fixed with a plugin.
perfect
Best
Hi, I just bought the addon. Already at the first test (Mosaic – Type LightGallery), I have to detect a mistake. When the gallery page is loaded, a picture of the gallery is displayed extremely large shortly before. That’s less than 1 second. In some tests this is even a loop. I have tested this on several installations. The mistake is always. Please help me.
Regards
Hi,
open a ticket here https://adtheme.ticksy.com/ with url page. And, if possible, on ticket message give me temporary admin account to check settings.
Thanks. Best
i get this plugin in envato elements
Hi,
I think you haven’t select correct our plugin inside VC general settings.
Best
it linked to the jpg itself. when i press the “back” button on browser, the lightbox showed up
Hi,
issue is your theme that uses an hook to invasive.
This is not a issue of our plugin. Check if your theme settings has an option to disable lightbox and or transition effect.
Best
How do I prevent cropping of the images in the mosaic. What is the ideal image aspect ratio for horizontal/vertical photos so I may correct the cropping prior to uploading.
Hi,
depens setting used. This is value of thumbnail:
2-6 -> 1000×800
3-6 -> 1200×800
1-6 -> 1400×800
default -> 1000×800
Best
Hi guys.. How would it be possible to have 2 columns on mobile instead of stacking images in a single column..?
Hi,
you can use Custom Response on relative tab.
Best
Hi again… Thanks for pointing out. Responsive settings work fine for mobile.
What I am having trouble with at the moment is that grid layout breaks for some reason. Please have a look to the following screenshots: https://gyazo.com/12f95df4c31b9f2565e53e0f7b9ca528 https://gyazo.com/fa13b096de681aac86717a659bed3a79I tried on different themes, with no other plugins, WP 5.0.3, VC 5.6, FG 3.1 and the grid just does not work. Images get stacked leaving empty spaces, they are not cropped …+ some of the lightboxes are not working either.
Masonry sometimes works fine, sometimes it breaks as well.
Could you please check if you can reproduce the issue and advice how to fix..?
Kind thanks
Hi,
for this support type you need to open a ticket here https://adtheme.ticksy.com/ but your support period has experied.
So you need to extend it before open ticket.
Best
Well…if my support was active I would open a ticket directly.
On the other hand, could you confirm that gallery grid works well with the latest versions (WP 5.0.3, VC 5.6, FG 3.1)..?
It has been some time since the last release… It could easily be a bug.
and also…does it work well with PHP 7.3..?
Hi,
yes. It Works.
Any customers reported issue with latest version.
Best
Where’s the difference between this FastGallery and your SppedyGallery? SpeedyGallery seems to be much more up-to-date (June 2018), this one is from March 2017…
Hi,
SpeedGallery has a different features from FastGallery. You can check it on relative demo.
Also FastGallery Plugin will be update soon.
Best
Hi, playing around with your plugin I was wondering if it might be possible to sort the gallery output by random order? Any help on that is highly appreciated.
Thank you Peter
Hi pewi64,
currently is not possible order image using random order. If possible we will add this features in further version of plugin.
Thanks to share your idea.
Best
