This author's response time can be up to 2 business days.
Super module, how can we update font-awsome icons?
I put the last version in the / fonts folder and change the 2 css files by font-awsome but that does not work.
thank you in advance for your help
We’re on vacation the whole week.
We’ll get back to you ASAP.
Désolé, de retour de vacances dans une semaine.
On vous recontacte dès que possible.
Did you rename the css files ?
Thanks for your reply, no we did not change the names of css files or other files.
The strangest thing is that I see with Firebug that the version of the awesome Font is loaded by the module, but when I want to do a search on an icon of the latest version … the module does not find it. .
Thank you in advance,
Let me know if it’s OK.
Thank you very much for your answer, it works perfectly;)
Glad it works.
No response to my request for information ?
I upgraded prestashop, and the module does not work anymore. You can restore?
Sure we can ! But you need to suscribe to the support feature first.
Let me know when it’s OK.
Shame you never updated this module like you said you would. My client is extremely unhappy they can’t link FAQ’s directly using your module.
If anyone is considering purchasing this module and needs direct links to a FAQ, I would highly recommend going elsewhere. The developer promised to fix this in an update in October 2016. We’re now in March 2017.
Signed, one very unhappy customer
You’re right, shame on us.
Working on this module is a lot of work, especially for that kind of feature.
We have to think about it, develop it, test it and submit it.
We are a small team, and believe me, we don’t like unhappy customer.
Rest assured that this feature will be on the next release with the last version of Font Awesome.
Have a good day,
I understand there is a lot of work that goes into module development. I would advise in future not to over-promise your updates when you can’t deliver on a deadline. If you stated that you probably wouldn’t be ready until the end of 2017 I would have been a little more understanding. No update since March 2015 is also a concern. I wish your small team the best of luck. Who knows we might get a surprise update notification by the end of 2018.
Have a good day also, Motion
This comment is currently being reviewed.
Just purchased, links to FAQs, worth a look
you can solve the problem? Every time I update prestashop, FAQ module, does not work.
Possible fix it?
Check the documentation, you’ll find the answer on the troubleshooting section, disable override.
Every update you need to check this point !
thanks for the answer,
I always override disabled, and even now and deactivated, but it does not work.
thanks for the answer,
since I bought the form, I always had the problem that was not working anymore when updated prestashop. Now you tell me, I still have to pay for support? When the problem has never been solved? I do not think is correct.
You said always override the disabled, every time I did it, and it never worked.
That’s the way the module works, by disabling the override.
And it won’t change.
If you need further assistance you have to follow Envato rules.
I always turned off the override and it never worked.
During the free support, is never solved the problem. Now that it is expired, I still have to pay to fix it?
For this you contact.
I fixed your issue on your server and in your database. A couple of points to note :
- Your prestashop installation is beyond corrupted, error logs show that a lot of stuff is not going good.
- Our module was not working because some other module(s) corrupted its installation. In order to fix I simply backed up the FAQ tables in your databases, reinstalled module, and imported the backup.
- Given the state of your prestashop install, at some point, something will stop working completely when you update it.
- This intervention would have been beyond the scope of what a paid envato customer is allowed to expect from this service.
- It is wrong to say that things never worked. Ever since you bought this module we have spent a lot of time going in your back office to re-enable overrides after your updates, when it is simply stated in documentation and your refused to understand it for so long. This time, as stated above, the issue was different.
As such I just want to inform you that :
- We will not intervene on your prestashop installation again
- Even if you re-subscribe to support, fixing issues like the one we just fixed is NOT something we will ever do again.
Best of luck with your business
Obviously, it’s not linked to the module.
You need to buy support so we can have look.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work