24 comments found.
Is there a simple way to deactivate the search function so that we can have just choice based FAQs but without the search box? Or is this not an option at the moment?
Hello
actually you have to hide it through CSS
.fr_faq_search {
display: none !important;
}
OK, thanks.
Greetings,
is the search option “full text” for the FAQ?
Regards!
Hello,
the real-time search is based on FAQ titles + excerpt (for simple FAQs) + search helper attribute.
It searches for AT LEAST one occurrence among searched words
great, thanks 
You’re welcome!
All demo links redirect to the landing page. It would be nice if you at least put screenshots of the final product.
Hello,
sorry but I’m not understanding the final subject: which product?
Could you please link a screnshot to help me understanding? thanks
Hi,
I’m talking about FAQ Revolution.
All screenshots are for backend (the kitchen)
Final product meaning frontend
Oh well, keeping a product on the website would mean having to care about a billion problems given by WooCommerce on a demo website
The plugin simply hooks in your product’s template. A new tab will be added and the FAQ block will be contained
Hello LCWeb,
Got this from Envato Elements.
I placed the shortcode on the page.
The FAQ is displayed for about one second and then completely disappears from the page.
I even DE-activated all the other plugins, and used a generic theme.
WP = 5.7.2
PHP = 7.3
Hello,
I’m sorry but Elements doesn’t give you support entitlement. You shoulf purchase a normal license and open a ticket
There should be a possibility to import content through csv or so. It takes forever to propagate the website with meaningful content
Hello,
FAQs are a normal custom post type, probably there’s some free tool letting you create posts through a CSV.
Different speech for questions-based FAQs, they must be created step by step in the plugin
Does it have: 1) Unlimited categories and subcategories? (subcategories are a must!) 2) Does it have a fast search feature? 3) Does it have the option to add tags? 4) Is it responsive? 5) Does it have premade Elementor add-on? 6) Do it have an option to add videos and images? 7) Does it support Font Awesome?
Thanks!
Does it have thumbs up/down options? 9) Does it have social Icons options? Does it have ratings options?
Hello,
the first answer I’d like to give it’s a question…. have you read the description and checked the demo?:D
1- yes
2- yes
3- I call it “search helper”. You can add words that will be matched by the search system in order to help users find answers
4- obviously
5- Yes (my site is built with Elementor)
6- you can add them into FAQ answer. You can also create an image gallery attached to the answer
7- yes, you can attach an icon to each category
8- rating yes, social share no
I’m in a crunch, sorry. I did see some of the features I’m asking about on the list, however, I don’t want to assume something then regret my purchase. This simple habit has saved me from so many bad purchases.
I love your plugin! It looks pretty nice.
One more question:
Can it also be used as a regular FAQ?
I say this because I see a lot of examples about Choice-based FAQs but no examples being used as an ordinary FAQ.
Oh, I almost forgot! Does it come in dark mode, for dark mode themes?
Sure, you can use it as a simple FAQs list.
You can totally control the look & feel, you choose colors etc etc etc
Thank you!
I’m sorry to say that your plugin is a bit confusing just to post a base knowledge FAQ. Even to post a simple FAQ post is a bit of a challenge. I’ve been here for almost 2 hours just trying to make it match my dark mode site and trying to post a simple FAQ just to get familiar with it. I cannot get not even one created and published
1) It would be great if you can put out a quick video (no speech necessary if you don’t want to) to show how to create and publish a knowledge base FAQ and answer.
2) Also, another quick video to show how to create and publish a simple standard FAQ question and answer.
Video tutorials save the author a lot of wasted time and we will really appreciate it.
Thanks for purchasing. Have you checked the documentation..? https://doc.lcweb.it/faq_revo/
Yes, I did look at it. When I follow your example, it does not stay in the same page as yours does while you are answering the questions. Mine sends me to an empty page. It sends me to the Permalink underneath the title. Why?
Please open a ticket and give me a link to check (and maybe some configuration screenshots): https://support.lcweb.it/
Your password reset page isnt responding for your support portal
Hello,
actually I just got your ticket answer.. then I supposee the e-mail arrived
yup!
Hi there, fan of your other plugins I have Grid , filters and Overlay!
I had a look at the demo and looks like you can have the FAQ start as a whole where you select the subject then topics (childs).
If I wanted 2 FAQ’s in that format on my website can I do that, I would want to show different subjects though for each FAQ.
Hope that makes sense.
Thanks!
Hello,
I’m not sure to have totally understood your use case. Could you please make an example? thanks
3 months later 
Sorry I got distracted ... Basically I want to be able for specific pages show specific ‘categories’ to load from. E.G. One Page, I only want 3 specific Categories, another I might just want 1. But I want them listed as an option. Then if you click one, it goes into the FAQ linked to that category.
E.G
Page 1 list 3 categories
Subject 1 Subject 2 Subject 3
Clicking on one then will list the FAQ’s for that Subject
But on another page I may just want to load Subject 4 and not show this subject on page 1 as an option.
Does that make sense?
Thanks
Hello,
hope to have understood your point: we can hide sections through CSS in targeted pages. Isn’t a problem
Perfect that makes sense. When I get around to purchasing is that custom css something you can help me with via support if I structure my setup.
I bought Media Grid, your plugins are great and addons. This FAQ looks beautiful and deserves more recognition.
Thanks
Thanks
Search doesn’t work with Russian language in Faq texts 
at all. I check English – it works btw. How to solve the problem?
Hello,
please open a ticket attaching a link to test https://support.lcweb.it/
done it – open a ticket. thanks.
Hi! will that plugin work in Private User Page (another your plugin)? I would like to create to all users private FAQ system in their private cabinets. Thanks!
Hello,
Sure, it is totally detached from any user system
The latest version of plugin doesn’t seem to work. When clicked on an faq it displays a white box instead of answer text. I’m using the version from envato elements.
Hello,
the last version is from November. I didn’t receive complaints int he meantime.
I should check your end, but as you know, Elements doesn’‘t give you support entitlement
Oh ok thank you anyway.
Hi, I read “100% Multilanguage” but looks like there are not other languages available… Is spanish version available?
Hello,
“100% Multilanguage” means it can be totally translated.
Actually no spanish customer shared its translation
Hi, can I disable the searchbar? Got a Elements licens with documentation but I can’t figure how to do it? Really good plugin.
Hello,
there isn’t an option to achieve this actually. You should use some custom CSS to hide it
Hi, You can see that WorldDude gives to you many useful improvements suggestions, but his account blocked and he unfortunately can’t update this purchased plugin. Can you do things right as a honest person and send update via email, please.
Hello,
these matters are totally managed by Envato. Please get in touch with them
Long story short – WorldDude found too much bugs at 2 plugins and also suggest to their author many improvements, but authors refuse to resolve obvious bugs and to improve their plugins. He write a bad reviews about that 2 plugins (not about your plugin) and after that was banned by Envato because of dishonest-deceive blames of those authors. But after 3-4month that 2 authors implement almost all of his improvements suggestions because they just a schmucks. (I can give an exactly plugins and comments URLs.) Unfortunately Envato just shit on all this outrage situation. Still purchased licenses still works. Maybe you can show your conscience and do thing right – just send an update via email, its just a 1min.
I’m really sorry man, but we are all under Envato laws here. I can’t make anything extra on legal/license sides
You can just send a plugin update in exchange to a license pdf file by email. It’s really easy. :\
Without a valid license would be just like downladng it from a pirate site. Plus, you won’t be able to update it in future.
The cleanest solution is to re-purchase it
License are valid. Can send license at pdf via email. Why I must pay for a 1 product 2 times???
If you have active licenses, then just contact through the related user.
No user == you lose also linked licenses
Please, read carefully what I write previously. User account at Envato are banned. But license a paid and still works. :\
Licenses are strictly linked with accounts.
License guaranty support and updates – it already paid. But can’t use update because of unreasonable account blocking. Still purchase paid and updates must be provided by a license agreement-guarantees.
Please don’t put me in a uncomfortable position: the auto-updater works through the envato validation.
If the validator says your purchase code is invalid, means it has been deleted.
Is a matter between you and Envato.
At situation with your plugin – just late with code entering. By legislation of all countries – it cannot be considered as a cancellation of order, a specially when user don’t receive not refund, not support, not updates. :(((
So: what are you getting through the auto-updater?
When entering a nick+license (Ctrl+C from PDF license file) to your plugin it shows: “Wrong username or purchase code” – but error cause not because of license revocation, but because of Envato user account blocking. :(((
That is the envato answer: as said purchase codes are strictly linked to usernames.
It was obvious from a problem first moment. But Envato’s ban based on blames of two dishonest-deceive authors. :(((
What can I say – it’s your right just to blame Envato or to decide on your conscience. :\
Isn’t a charity matter, conscience is another thing. This is legal/administrative stuff: I have to follow rules
It’s not a charity anyway – it was paid for support and updates. But cant get for what already was paid and what Envato and developers are guaranty. It’s not a charity, it’s a brigandage or even a racketeering for many pays for a 1 good. :(((
I can’t know what is behind your envato ban, the only authority you shouldd speak to is Envato.
Does your plugin support Google rich results?
Hello,
I suppose you are referring to the rich snippet.
Yes, I performed a quite wide reseach about thrm and FAQs, implementing the best code I was able to wrap up.
Obviously it’s all up to Google to index you in that way (also basing on the site score)
That looks very interesting. I am looking for a modern and clear FAQ system that I can connect to a ticket system. This seems to be an interesting candidate.
Is it possible to implement a redirection if the correct answer was not found?
So “You didn’t find the right answer, click here to open a ticket”.
But I’d like to tie a one-time hash to the redirection to make sure that the support forum can only be visited once the FAQ has been used.
I would implement the hash etc. myself. I just want to know if this is possible to implement the redirection scenario?
Custom coding is no problem with the right hints.
Best regards.
Hello,
sure, you can define a “no answer” text and inserting your text + linked button.
Hi, sorry for complicated questions 
, but before buying need to clarify them: 1) Does your FAQ support WooCommerce Products tabs? 2) Does your plugin have a FAQs division to: a) global (for all places where FAQ shows), b) per-categories (posts/products categories FAQs); c) individual for each posts? 3) Is it possible to show not only search stroke, but some sticky FAQs + search?—If 1-2-3 not, do you plan to add a such functionality at nearest future?
- Not directly, you have to insert it through shortcode
- FAQs are split in categories. then you can freely organize them
- No sticky FAQs actually
1) OK, then is it possible by shortcode to add FAQs that will have: categories 1+5+10 with individual FAQs from 100 to 120 and one 150? Like [shortcode categories=1+5+10 faqs=100-120+150]? 1a) At WP posts is there are some kind of visual adding-assign FAQs to posts? If yes – it must be easy to enable it at WooC Products too – will you plan to do it? It’s really important for a huge FAQs database with more than 20-30 FAQs, especially with 100-500-1000 FAQs! 3) Is it possible to show FAQs with categories via classic accordions at your plugin with search stroke above them? 4) At FAQ demo I see like/dislike button, but dont see likes counter – is exist or not?
- You can specify a subject, not more than one though
- There’s a swift shortcode wizard (as you can see in the doc here)
- The plugin design shows categories first and then chosing the category you load its sub-categories or the related FAQs. Anyway the live demo already shows how it works
- It exists in the backend to let you know which is helpful or not
1. Then how at your demo there are Cats+Dogs FAQs??? They both is a part of one higher category Animals??? Its very important to add to one FAQ block MANY different FAQs categories because modern and active websites have a: global website FAQs (about, shipment, warranty, etc); per WP-posts/WooC-product categories FAQs (clothes size, materials, cars types, etc); per brand-attributes FAQs (Tesla electro engine and autodrive, BMW diesel peculiar properties, etc); and individual Products/Posts FAQs (product problems resolving, some parts detailed photos, improvements advises, etc). It’s not very important to make it all automatic, but shortcodes like: [shortcode categories=1+5+10 faqs=100-120+150] will be very very useful!!! Please, add such functionality!!! (Later is can be automated by just setting existed WP-posts/WooC-product categories and Attributes as Brands etc to each FAQ category – so those FAQs will be automatically shows at those posts/products categories, products with such attributes, etc.) 3. I clarify this question because obviously it can be as an adjusted function. Categories is OK.
1- they are all my categories. Then I just didn’t specify any default caegory in the shortcode. ctually isn’t possible to bulk include/exclude FAQ categories to e used.
You create a really nice plugin – FAQ Revolution. To make FAQ Revolution superior – please, add possibility as I describe. It’s not very hard but will greatly expand the using capabilities! Will you do this at near week-month?
While it’s surely interesting to add a shortcode parameter to show only targeted FAQ categories, I won’t surely update it in the next month. There are other priorities at the moment
I) Better way to add possibility to chose which FAQ’s categories to show at current page – is to add a setting for each FAQs category – “Show only at” (so hide at all others). If this setting are empty – such FAQ’s category will be shown at each FAQ’s displaying module so such category will be as global. Setting must have the next dynamic fields (strings with drop-downs like adding a predefined tags at some websites): a) WP post categories; b) WooC products categories; c) WP tags (for example for posts about cars inside travel category); d) WooC attributes (for example for a different brands); e) WP individual posts; d) WooC individual products; f) maybe also posts custom types. After that you just need to add a one stroke filter and all is done. It the best possible solution. II) Also with adding support for a most popular page builders as Elementor and VC/WPBakery – your plugin becomes a real FAQ Revolution! ;))) I can test such functionality at my website.
I never said I won’t implement a similar solution, but not in the immediate future unfortunately
Dont delay too much because for now there is really absent a modern and functional FAQ for WP… but it can be made by someone else… add this functionality and make a really best FAQ for WP! ;))
Write to me when you will add such features. GL
Just follow LCweb on Twitter or Facebook
Hi as much as I like this plugin, I do have one small issue with it.
Currently the website I am building and using this plugin on requires me to use Keywords for the external links which is great. However I cannot link two different words with the same URL as the plugin won’t let me, as the plugin wants me to use another different URL.
Is there a way around this?
Hello,
the link name is essential for External links and it must be unique in the list. Unfortunately there’s no solution to your question: you have to use a different name for each link
Hi. I can’t find a way to set the order of the faq posts. I can do its manually in every each item but the I have to do it in post every time. That’s not an option. In post list I can’t edit order and after istalling 4 different re-order plugin, no one can find the faq as a custom post. Which is the best way to order faq?
Hello again,
have you got the plugin through elements?
Yes, faq is Element. Swift, Media grid and Private Content I got a nornal license. I plan to use all four with style plugin on my next project, I would have used global gallery if it had SmugMug support
Then remember you don’t have any support entitlement using Elements.
FAQs are sorted by their custom sorting meta (the number you manually innsert) or (secondary sorting) by title
I will buy the license soon If I make a FAQ list with 20 item and make a manual sorting by number and want to add a new number 2 to the list. Then I have to open 18 items to change them manually, you can’t do that from list or any reorder plugin. Could you consider to add a reorder feature?
You have to use a bit of “preventive strategy”
It’s always suggested to use numbers like 10, 20, 30, etc
Then if you need to place something in the middle, you’ll just use “21”
Like that one but if a question is 20 in one list and 80 in another list… you can’t do that. This works if an item is only in one list, but I need to reorder within a list This plugin is near perfection but this is number one on feature wishlist, then I can truly work with unlimited lists!
Thanks for sharing your thoughts, I’ll evaluate this
Tanks and I have to give you cred for all your plugins, I don’t think people realize how good they are. I will do my best to market them when integrating them in my workflow that is an educational platform for educators. Hopefully more customers
Thanks, much appreciated!
Hi,
cool plugin (regarding the functionality), but can you please urgently refine your Translation attempts?
in your main php file, you define constants for the language key and Version I think and you try to call this constant in some files (not in all) and sometimes you use @fr_ml or FR_MR_KEY (that both don´t work).
In consideration of the wordpress Codex, you could do the Job easily by using just
, 'fr_ml'behind your echo phrases and this would work very fine. I also tried the included english po/mo file with no success.
Cause I don´t habe a search and replace tool here, I did the changes one by ome with a result of around 290 translated (and working) phrases. If you like, I can send you the translated plugin via email (but I don´t know what you have changed since your last update)
Hello,
the constant should be used in any multilanguage occurrence and works normally.
Could you please tell me where did you see the “fr_ml” text? It is a coding mistake. Thanks
Sorry but thats not right. WordPress uses a textdomain and many plugins are built on the wp Codex. I tried to generate a pot from your plugin files but all tools only found five Phrases. then i tried loco translate, the most used pot mo po editor plugin and it also found five Phrases. than i removed your constant and replaced all instances of FR_ML_KEY and @fr_ml with ‘fr_ml’ and everything worked fine.
With the plugin as it is, i could not create a german translation.
Can you tell me how to create a pot? What is the text Domain? fr_ml don’t work as long it is called by Using define constant
Sorry but thats not right. WordPress uses a textdomain and many plugins are built on the wp Codex. I tried to generate a pot from your plugin files but all tools only found five Phrases. then i tried loco translate, the most used pot mo po editor plugin and it also found five Phrases. than i removed your constant and replaced all instances of FR_ML_KEY and @fr_ml with ‘fr_ml’ and everything worked fine.
With the plugin as it is, i could not create a german translation.
Can you tell me how to create a pot? What is the text Domain? fr_ml don’t work as long it is called by Using define constant
As written in the documentation, the plugin already has its POT file in the languages folder. It has been created using POedit with the current setup.
The constant is simply a value passed to the __() wordpress function, but the handled value is fr_ml. Because of this it works
