ThematoSoup

ThematoSoup supports this item

Supported

Popular questions for this item

How do I submit a ticket?

Support Policy

Please follow this troubleshooting guide if you experience any anomalies.
1. Conflicts & Bugs
  • Make sure WordPress, theme, framework and plugins are up to date
  • Disable all plugins and check if the issue still exists
  • Switch to the default WordPress theme and check for the issue (If the problem disappears, then your theme is responsible and you need to contact theme developer)
  • Empty your cache
2. Read the Plugin Documentation
  • You can find it in the zipped folder you downloaded from CodeCanyon
  • FAQs in the Support section on the CodeCanyon sales page
3. Submit a Ticket
  • Be specific
  • If your question relates to a specific site or page, please provide a link to it
  • Make sure your website is viewable or provide login info so that we can take a look

How do I install the plugin?

First, you need to unpack the content of the folder you downloaded from CodeCanyon somewhere on your computer. After you do this there are two ways of installing the plugin.

1. FTP Upload: Using your FTP program, upload the non-zipped plugin folder fanciest-author-box into /wp-content/plugins folder on your server.

or

2. WordPress Upload: Navigate to Plugins > Add New > Upload and choose the zipped plugin folder fanciest-author-box.zip

How do I update Fanciest Author Box?

Just overwrite fanciest-author-box folder in your /wp-content/plugins directory with a new one. Your settings will remain unchanged.

Where do I enter my user info?

All user related information is located in Users > Your Profile

Will Fanciest Author Box work with responsive themes?

Please check demo video of Fanciest Author Box used with Responsive theme by Emil Uzelac:

http://www.screenr.com/l6G8

Why is Twitter tab saying – “Couldn’t fetch latest tweet”?

Sometimes data that is fetched from Twitter contains everything except for latest Tweet. That is simply a problem with Twitter API.

Any way to implement with the Schema.org vocabulary for authors?

Google+ snippet will pick up author’s name and description, instead of those from post – http://cl.ly/3n051B25332I0c1w0y0L, so it’s not possible to have it at the moment.

Why is my Facebook Subscribe button not showing?

Before enabling subscribe button in your author box plugin, you have to enable it for your Facebook profile first. Instructions here: https://www.facebook.com/about/follow

My LinkedIn tab doesn’t work, why?

You need to set a custom LinkedIn URL, so in your LinkedIn profile:

1. Move your cursor over Profile at the top of your homepage and select Edit Profile. 2. Click Edit next to the URL under your profile photo. 3. In the Your public profile URL box in the bottom right, click “Customize your public profile URL”. 4. Type the last part of your new custom URL in the text box. 5. Click Set Custom URL.

Note: Your custom URL must contain between 5 – 30 letters or numbers. Please do not use spaces, symbols, or special characters.

Please also note that some URLs may be unavailable. If a member uses a URL and then changes it, the URL they first chose will be unavailable for use by another member for several months. This gives the person a chance to reclaim it in case they change their mind. We’re unable to make these URLs available upon request. If the URL you want isn’t available, please select a different one.

How do I hide Fanciest Author Box from certain posts or pages?

1. Enable “Custom Fields” in screen options in WordPress dashboard

2. Find “Custom Fields” underneath the post/page where you want to hide Fanciest Author Box, and enter a new one: ts_fab_hide

3. Enter any value (for example: 1), save it and that’s it, the plugin won’t be added to that post or page

I did everything right but Fanciest Author Box is not showing in my posts or my social widgets are not working properly!

Do the following:
  • Make sure WordPress, theme, framework and plugins are up to date
  • Disable all plugins (one by one) and check if the issue still exists
  • Switch to the default WordPress theme and check for the issue (If the problem disappears, then your theme is responsible and you need to contact the theme developer)
  • Empty your cache

How to preview and see if it works with a different theme:

Any WordPress default theme (Twenty Eleven or Twenty Twelve) would be a great choice for this. Go to Appearance > Themes and below theme screenshot click Live Preview link.

If that makes Fanciest Author Box show, please contact the developer of the theme you’re using about the issue.

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Contact the author

This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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