How do I submit a ticket?
Support PolicyPlease follow this troubleshooting guide if you experience any anomalies.
1. Conflicts & Bugs
- Make sure WordPress, theme, framework and plugins are up to date
- Disable all plugins and check if the issue still exists
- Switch to the default WordPress theme and check for the issue (If the problem disappears, then your theme is responsible and you need to contact theme developer)
- Empty your cache
2. Read the Plugin Documentation
- You can find it in the zipped folder you downloaded from CodeCanyon
- FAQs in the Support section on the CodeCanyon sales page
3. Submit a Ticket
- Be specific
- If your question relates to a specific site or page, please provide a link to it
- Make sure your website is viewable or provide login info so that we can take a look