How to get support?
PLEASE KINDLY REVIEW OUR SUPPORT POLICY BELOW TO AVOID ANY UNNECESSARY DELAYS IN OUR RESPONSE TIME.
Welcome to our support policy
We only respond to PRE-SALE questions here in comments on the item page. ALL OUR ENGINEERS are available via our ticket system. So if you post anything here technical related, it may take up to 24 hours to respond based on the comments volume and time difference. When you respond here in comments we will redirect you to Helpdesk. So to skip this delay and go directly to
Our Help Desk Link: https://bylancer.ticksy.comTo help resolve your issue as soon as possible, please include the following when sending message us:
- Envato Purchase Code
- Username and Password to FTP Server
- A detailed description of your issue along with screenshots.
Our support engineers will be available to help you during the following timings Monday to Friday:
11:30 pm – 07:30 am EST/EDT (US)
10:30 pm – 06:30 am CST/CDT (US)
08:30 pm – 04:30 am PST/PDT (US)
03:30 pm – 11:30 pm AEDT/AEST (AUS)
04:30 am – 12:30 pm GMT/BST (UK)
10:00 am – 06:00 pm IST (INDIA)
Average Response Time: 3-6 Working Hours based on the tickets volume. Sometimes it may even take 1-2 Working days to get back to you, so please kindly bear with us.
*After hours and on weekends there might be limited support available based on available resources. Please kindly bear with us while we respond to your questions and concerns.
Note : We not provide support for customizing script.
Thank you for your cooperation.