This author's response time can be up to 2 business days.
Hey, pre purchase question! when I use my Iphone and click on any button it’s stack! and not closing.
Facebook is still not working. Still shows ‘Loading…..’ Even on your preview site. How can we fix this?
I just checked this and it’s working – also on my preview site.
Also keen to buy it but seems like the FB feed doesn’t load for me too. Tested in Chrome and Firefox.
Thank you for reporting this. Some Facebook fanpage I used on demo site just disappeared. I used a different one. Thank you again.
Perfect! Working now, will purchase shortly. Thank you.
I bought this plugin. I try to configure Twitter button, but i need the widget id. Twitter do not show the widget id anymore when you create a new widget. What i need to do?
Thank you for reporting this. Yes it seems that Twitter has changed the way how IDs can be generated? Can you send me your Twitter handle privately?
How can i get the widget id?
I’ve sent you a widget ID on priv.
Thanks for that, but i want to know how can i get the id
Hey, Thanks for send me the id , but i need to know how can i get the id, because this plugin is not for my personal page, i need to know how to get it.
...Man!. This is ridiculous!!! I have send one simple request over a month and no answer at all, what’s wrong with this service!. Could you please respond to my issues… “the instagram tab” is not updating any post, why?...
I received your support request mail on Oct 4th and I replied on Oct 4th. Please check your spam – maybe my reply stucked there.
I don’t have any email(s) from you in my “spam”... Could you resolve my issue about the instagram tab.
We need to find a way to communicate outside this forum as I’ll probably need some details which should stay private. I used your instagram account on my soslider.com/live site and it’s working correctly so it has to be something with your configuration or your WordPress cron jobs. Please mail me one more time directly to email@example.com – I’ll reply as soon as I get this email.
Just pinging you – still no mail on my mbox
Like Is said before -This is ridiculous!... Could you send me an email with the steps to follow how to fix the Instagram tab that is nor working on my website please!.
I don’t want to argue here but let it make public for everyone – Your Instagram account is working correctly on my demo site so this has to be something on your end. Maybe not working correctly WP Cron, maybe your server has some issues with connecting to Instagram. There is no “step by step fix instruction” for that kind of issue. I need to inspect your installation if you want to have it fixed. And please at least try responding to my mails sent to you as this is actually ridiculous – you keep complaining but you don’t even reply to mail mails to you.
It’s been 4 days without a reply for my emails. Are you still interested in fixing this?
Yes!!!. I am interested in fixing this ridiculous issue with the Instagram tab.
So – any chance you to reply to any of my mails I sent you?
Just an update for everyone who is reading this: above issue has been fixed however without my help. I wasn’t able to get any response so I wasn’t unable to help at all.
Hi! I’m having an issue where the tab slider falls under the header: http://winterwingsfest.org/2016/program/
Could you please use account you used to purchase this item?
I didn’t purchase the pro version here, I downloaded the free version from wordpress. Is there a better place to post support questions than here in my case?
Thank you for your response. This site is a support site only for pro version. Could you please use WordPress.org plugin site to create a support ticket?
Ok purchased it
Also, is there an easier way to have the slider only show on the homepage aside from the GET parameter option?
re: issue with slider button being overlayed by top bar. Please go to Facebook tab in SoSlider plugin and find field: CSS z-index – please set it to: 99999 and save settings. Please let me know if this solves your issue.
Re second issue: not yet however I plan to release a fix for that in upcoming 2 weeks.
Hey! Yup, that fixed it, thanks!
Just FYI, I too am having issues with the Facebook stream not loading.
I got this to work, so sorry!
Happy to hear that. I think it was some sort of slowness on FB side.
I try to configure Twitter button, but i need the widget id. Twitter do not show the widget id anymore when you create a new widget. What i need to do?
I am working on Twitter improvement to use Twitter login instead of widget IDs. I am going to release this version on Dec 23rd.
It seems that update is still waiting for approval. Please mail me directly and I’ll send you updated plugin version.
Hello, I’m interested by your plugin, but I have one pre-sale question. I’ve seen a nice feature on a website and I’d like to know if your plugin can do it also. Pls have a look on this page http://www.familycoste.com/extrait-1-du-futur-livre/ and scroll down. You’ll see a nice Youtube subscribe button appearing.
Is it possible with your plugin ?
Can a custom area be created with an event calendar shortcode or any shortcode for that matter? ie: gravity form, slider rev, etc.
Why so slow with answering questions from prospective buyers? I like quick replies from persons I’m wanting to pay my money to. It makes for great business relationships which earn you more.
I am sorry I obviously forgot to turn on vacation mode
I suspect you’re no longer interested but here is the answer:
Custom slider does support any kind of shortcode – it displays contents the same way as regular posts.
Really sorry for a long delay with response.
Got this error after activating:
Warning: simplexml_load_string(): Entity: line 1: parser error : Start tag expected, ’<’ not found in /home/platne/serwer15716/public_html/foto-team/wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: simplexml_load_string(): Not Found Back to Facebook. in /home/platne/serwer15716/public_html/foto-team/wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: simplexml_load_string(): ^ in /home/platne/serwer15716/public_html/foto-team/wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: Invalid argument supplied for foreach() in /home/platne/serwer15716/public_html/foto-team/wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 263
Hi I was able to identify the issue. I’ll prepare an update tomorrow and will push it to CodeCanyon.
Thank you for reporting this.
Still getting that same header error as Biernikowicz. I just re-downloaded the files here.
Could you please contact me directly via contact form? I’d like to get an access to your WordPress installation.
facebook doesn’t work. still “loading” only
Hi! I just installed 1.5.2 version, but still have a problem with Facebook plugin:
Warning: simplexml_load_string(): Entity: line 1: parser error : Start tag expected, ’<’ not found in /wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: simplexml_load_string(): Not Found Back to Facebook. in /wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: simplexml_load_string(): ^ in /wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 262
Warning: Invalid argument supplied for foreach() in /wp-content/plugins/sosoft-soslider/handlers/facebook/init.php on line 263
Could you please stick with one support channel? I just received private message and forum comment from you. Where would you like to keep our conversation?
Maybe here, it could help others. Sorry for unnecessary private spam.
Thanks! Can you check this in an hour or so? I had reports that it took a while after upgrading to see changes. If it doesn’t help I’d like to take a look at your WordPress so you’ll have to create an admin account for me and share credentials privately.
Please check this in an hour and please let me know.
Unfortunately problem still exists, so I sent credentials.
From several hours it’s ok. Thanks!
I am glad that I could help.
We have written the text in the field Account: “google” and nothing is displayed. Has the API changed?
This has been fixed in a private email conversation.
Hi, the Facebook Tab shows up blank. Is there a difference between URL and Fan page URL?
Facebook slider supports only Fan Pages so if you enter URL to your personal page it won’t work.
Please let me know if you have any questions.
What format should the fan page be? I entered my page URL and it still remains blank.
I am sorry that I missed your message. Is it still a problem?
Hello, I have problem with Facebook…. there are only “Loading…” message. It was in free version too. I thought that in the paid version it will work, but… Can you help me?
Could you please share link to your fan page and to your website where I could see this issue happening? You can use contact/support form instead of using comments.
I have to add here that the plugin works great, and support really tried to solve the problem. Malfunction of the plugin in our case was caused by our FB site, which have some age restrictions…
Unfortunately, instagram does not work! I enter the account name and it does not work.
I have just updated from version 1.5.2. to 1.6.2. on a site, but Facebook feed keeps writing “LOADING …” – and nothing happens on site: http://soulandbody.dk/
Please help …
As with plugins and themes in general on ENVATO, I assume that buying support is not necessay when an update doesn´t work. Thanks.
I found the problem … The update made the language shift from danish to african (African is the first language in the list) ... I assume other sites may have the same language-problem now. Please release a new update which force the language to remain as it was. Thanks.
Thank you for reporting this and I am happy you’ve figured this out!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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