NinjaTeam

NinjaTeam supports this item

Supported

This author's response time can be up to 1 business day.

342 comments found.

ayron

ayron Purchased

Hi, Can not use on static sites? Thanks

Hi there,

This plugin https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065/ cannot be used on static sites. But this one https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 can.

I hope this helps. Many thanks,

Kelly

left right function doesn’t work. For example, icon stays on left side on front end when either left or right is selected on backend.

Please download the latest version. The issue was fixed.

Have a nice day!

Kelly

jab_u

jab_u Purchased

Hello i just downloaded the plugin but left right option doesnt work it just stays left

Hi jab_u,

In this case, please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy.

Hi Team i bought accidentally the wp plugin for $ 25 but i needed the live chat. So i bought the second one as well. Could i get a refund for 1 of the 2? i just need the live chat.

ok, i bought your live chat, how can i get a refund for this plugin?

As plugin expert, you probably know FB very good. Is there a way to receive incoming chat live on mobile from the fb business page?

Hi Jullo,

For refund request, you can create here https://themeforest.net/refund_requests/new

For your second question, do you want an app that helps manage your FB pages on mobile? It is here https://cl.ly/122q3F3F3h0n

Kelly

I have renewed my support, but every time I go to submit a question into your website I get this message:

Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

I need some support…

Hi there,

Please send me email via contact.ninjateam@gmail.com to get help. Thank you and have a nice day!

Kelly

dampal

dampal Purchased

Hi! How can I request a refund?

Hi there,

So sorry to hear that but may I know what issue you got? So we will fix it for you. Thank you and have a nice day!

Kelly

1. does it only works when i am online or can people leave a message to respond to later? 2.When someone asks about a product…..do i need to be online or can i answer the question later offline too? 3. Do messages appear on my facebook page?

Yes sure, it is like the message inbox normally.

Kelly

mmm….again..So messages will not go public and will not be posted on my facebook company page where everybody can see it? And do you happen to know examples of positive conversion with the button next to products so people can ask questions about products. Also…can i set time when offline and online on chat?

Hi there,

All messages go into your Facebook page inbox and of course, it is not public. With a button next to products, do you mean this one https://cl.ly/351D2u2e412R? You can demo here https://demo.ninjateam.org/facebook-messenger-for-wordpress/product/happy-ninja-2/ And you can not set time, it’s up to you to answer whenever you reply in your page inbox.

Kelly

How does this differ from your Facebook Live Chat plugin? I’m looking for a fb chat plugin but both seem to be the same.

Hi there,

Thanks for getting in touch. The latest real-time chat is here https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 You can demo at https://ninjateam.org/

This one (https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065/comments) is not realtime chat. You can demo at https://demo.ninjateam.org/facebook-messenger-for-wordpress/

Let me know if you need any help.

Kelly

Can I deactivate the chat option and heave the woocommerce ask question about this product option enabled only?

Hi there,

Yes, you can do that.

Kelly

Thank you for your reply and answer

Thanks for choosing us. We’re always here to help.

Kelly

Hi NinjaTeam, please tell me what is different with this plugin (https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383)? Thanks!

Hi there,

This one is not realtime, but have shortcode and support WooCommerce, you can demo here https://demo.ninjateam.org/facebook-messenger-for-wordpress/

This (https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383) is realtime chat, means the chat conversation history appears right on website. You can demo here https://ninjateam.org/ Let me know if you need more help.

Kelly

Hello, left right function doesn’t work. For example, icon stays on left side on front end when either left or right is selected on backend.

Also, french is selcted and message appears in english.

I have deactivated for now the icon on the site. Main main pupose for this is for the shop:

https://www.richeetzen.com/boutique/

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

Can I message based on custom woocommerce status change?

Hi there,

This plugin lets your customers message you on website only. You can send us messages via this demo to test https://demo.ninjateam.org/facebook-messenger-for-wordpress/ Let me know if you need any help.

Kelly

r3ny_92

r3ny_92 Purchased

Platform Access Disabled: Access temporarily disabled due to changes to the Facebook Platform

I cant connect ?

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

Hi, how can I setting this icon right bottom? The setting is not working, I had downloaded the latest version.

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

I was used it for Live Chat but you delete this option and release it with new plugin. I dont understand ? Why did you that If I bought it for live chat and you delete this option then I want to full refund ? – Changed: Live chat version is not included. It is separated here https://goo.gl/zURUz8

Hi there,

If you bought the plugin during the time it had not separated, you are still supported two versions. Please submit a ticket at https://ninja.ticksy.com/ and our support team will send you the live chat update. Thank you so much.

Kelly

Hi, is it possible to have a live messenger conversation with people? I noticed after installing that this is for one way messages only and then the user should wait for a reply back on their facebook profile.

Hi there,

The new live chat version is https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 You can demo here https://ninjateam.org/

Thank you so much for choosing us.

Kelly

Hiii Mate :)

Very Nice & Helpfull product :-) Excellent work and design.

I need a Chat system fro my woo based ecommerce site …

So prior to buy, I have few questions and doubts, so can you please help me out.

1.) Will it Adhere to new Facebook Guidelines … (after FB scandal) .... What are main requirements.

2.) Can I trigger a chat .. based on customer usage metrics like … if user is on page A fro 1 minutes … Chat windows automatically trigger with customer message … “Are you interested in this (product A) ... How we can help you.”

3.) I’m still unable to find difference between … the both plugins … so can you please brief the differences … amongst … https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065 and https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383

I wanted to buy Full featured … FB chat plugin … (cost doesn’t matters) ... so please guide which one is having more & more features.

4.) Can I change the UI of chat window … font … color … design.

5.) Any BOT – or AI based feature … Like autoreply … to some fixed sentences … or more advance feature like … if customer asked … “where is my order no-456” ... it could automaticlly reply with status.

I really BOT functionality, as due to high volume … employees cannot manage customer queries efficiently.

6.) Can I change that small Messenger Icon … in frontend of website … With something like …. Facebook Live Help.

7.) I would like to hide the chat from the cart and checkout pages, and show it at some product pages … is it there.

I’m really very excited to buy it … so kindly reply me ASAP with brief details …

Thank you again :)

Regards, PS

Hi there,

Thanks for coming to us. Let me clear your doubts.

1. This plugin adheres to the new FB update policy.

2. No, you can’t. The chat window opens when it is pressed.

3. This https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065 is not live chat, means the whole conversation is not displayed on web, but this one has shortcode and support WooCommerce, you can see demo here https://demo.ninjateam.org/facebook-messenger-for-wordpress/

This https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 is live chat, means the whole conversation is displayed on web, you can demo here https://ninjateam.org/

You can use both if you want.

4. You can change text, color, not design.

5. We have a chatbot here https://codecanyon.net/item/facebook-messenger-chat-with-bot/15863870, it can replies to basic keywords you set, not really smart. You can test it here https://www.facebook.com/AMessengerBot/ We have been developing a standalone version which is smarter and ETA is about 2 more months.

6. No, you can’t.

7. You can choose pages to display it or pages not.

I hope these help. Let me know if you need anything else. I will be glad to have you as my customer. ;)

Kelly

I’m not happy your plugin has stopped working. I’m almost out of support too. Can you help?

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

I’I’m out of support, but was working with Ashley Ashley to fix my issue. Can I still have my issue fixed?

Hi there,

Please chat with her here https://www.facebook.com/ninjateam.org/. She will help you.

Kelly

Hi There :)

is there a zip-file to upload your great plugin to wordpress ?

Or must i do it with filezilla ?

I can’t find the zip …

Great Thanks for your answer :-)

Hi there,

Yes, it is a zip file that you just need upload it directly onto WordPress.

Let me know if you need my help.

Kelly

Thanks for your answer :-)

i can’t find the zip-file for wordpress.

If i download it her above, there is not zip-file for wp included, i think…

I’m i wrong ?

besten greetings :-) & Thank u

Hi there,

I’ve just sent you via your mail, please check it. Thank you and have a nice day!

Kelly

EVOGRAPH

EVOGRAPH Purchased

Hello,

why on mobile devices doesnt work the chat?

i have the installed on my iphone7 the app FACEBOOK and MESSENGER and im logged in the apps

and in the site when i click the button messenger tell me to log in to facebook and open a new window to access to facebook…

i mean if im on my phone and i have both apps open this plugin need to enter to app facebook or app messenger

Hi there,

The plugin works on mobile. You need log in into your browser then you click button “Open in Messenger”, it will redirect you to the Messenger app. I hope this helps.

Kelly

by
by
by
by
by
by