NinjaTeam

NinjaTeam supports this item

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252 comments found.

Hello Team, I have the problem that the plugin is empty if i click on it and want to write a message to my fanpage. I have everything done correctly in the settings. my domain: http://baocaosuohyeah.com

Hi Minh0321,

Please chat with our support team at https://m.me/ninjateam.org to get help.

Tommy

Hi NinjaTeam! Got this plugin as free item of the month, so could you guys help me with something?! Plugin works great but, we are facing some issues while dragging it on mobile. When we try to drag the messenger icon to the ‘X’ below the page, it does not respond very well, we have to do it 3x, specially if the page was scrolled. Please, you can take a look at it here https://galaxyteam.jp and here https://santoro.studio

Τhis Plugin doesn’t work on firefox! Firefox with DEFAULT settings always block this plugin. https://www.youtube.com/watch?v=fGVWtCl60P0&feature=youtu.be. Also you can see many others here with the same problem.

Hi worldguides,

Have you solved your problem by update Firefox to the latest version?

Tommy

Your plugin doesn’t work on ANY FIREFOX VERSION we have already answer this question. Checked by 14 different devices pc, laptops etc.

We have checked on many devices and all works well, can you give me your TeamViewer to check on your desktop?

Facebook icon throws 404 error.

In css it is linked to: /wp-content/plugins/wp-facebook-messenger/frontend/images/facebook-messenger.svg

It should be: /wp-content/plugins/facebook-messenger/frontend/images/facebook-messenger.svg

Note your plugin folder name: wp-facebook-messenger to facebook-messenger

Hi airbornpanda,

It seems you upgrade from the free version. Just click on “Use default icon” and it will get correct URL.

Tommy

Hi! I have a similar problem as others… My Facebook Fan page header doesn’t show up… I only get the icon + empty white field next to it when I click on it… Please help!

Hello! I did not purchased it, I have the free version received by invitation (email)...

Hi evelynelacosta,

Please make sure your fan page is correct and in publish mode.

The free version is ended.

Tommy

It is in publish mode… What difference does it make that the free version has ended? I installed the plugin when I received the invitation by email…

Hi I’m interested in buying the plugin I downloaded free version “Try Befor You Buy”, I found that I can’t seem to get past the “You must be logged in to Facebook to message the page”. I’ve checked the settings everything is correct and I’m logged into facebook on different window? I have latest google chrome so I’m not sure what I’m doing wrong here? Any ideas, as I want to buy Pro Version but I don’t want to buy if its not working correctly.

Hi mkslyderink,

Please chat with our support team at https://m.me/ninjateam.org to get help.

Tommy

Hey there – what the benefit of this system over ManyChat (except for one off cost with yours ) :)

Hi websitedude1985,

I just check ManyChat and they don’t have Messenger module like this plugin. And one off cost will help you save a lot of money :)

Tommy

I bought this item a long time ago, and this is the first time I have used it, and there seems to be a problem with the location setting. No matter how many pixels I put into the ‘position space’ https://www.screencast.com/t/OvWkiMbPL the icon always starts in the middle of the right or left side. Please advise…

Hi freerunner,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

After further looking into the issue it appears that there is some sort of conflict with WP Engines CDN and your plugin. My support expired so I am unable to send you a ticket, even though I have never used your plugin until now.

How can I embed the button instead of it floating?

Hi mamapaysthebills,

Yes, you can add the button by use shortcode to display anywhere.

Please let me know if you have any questions,
Tommy

Hi, is it possible to change to position from right to right bottom or right top?

Hi Alex,

Yes, you can do it easily from Settings menu.

Please let me know if you have any questions,
Tommy

seanfod

seanfod Purchased

Hi guys, great little plugin. Are we able to change the size of the messenger icon and also the position on a desktop?

Hi Seanfod,

You can’t change the size but you can change the position from Settings menu.

Please let me know if you have any questions,
Tommy

seanfod

seanfod Purchased

Thats strange because we have tried changing the position from the settings and it doesn’t change the position.

Hi seanfod,

Please chat with our support team at https://m.me/ninjateam.org and our support team will help you check it.

Tommy

Pre sale question: The plugin works on product page, but doesn’t work on main page. I have started chat session. Can you please take a look ?

I have installed free version of the plugin on staging site. And it doesn’t work on the front page of the site Trying to work out things here https://www.messenger.com/t/ninjateam.org But your support is not helpful till now. I have sent link to my site with username and password and response was: “So how could you have our plugin? Your site is HTML. We have this plugin versions for WP and PHP” Please advise…

Hi Tommy, I am sorry to say but you support simply doesn’t work. Instead of checking the problem I get bot’s like responses: “yes, it works well on WP. please purchase here…” You just loose a customer…..

Hi armourer,

We don’t use bot for support, it’s human.

Please let me know your site is in PHP or HTML? And what plugin version you have bought?

Tommy

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