NinjaTeam

NinjaTeam supports this item

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334 comments found.

Hi, Can not use on static sites? Thanks

Hi there,

This plugin https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065/ cannot be used on static sites. But this one https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 can.

I hope this helps. Many thanks,

Kelly

left right function doesn’t work. For example, icon stays on left side on front end when either left or right is selected on backend.

Please download the latest version. The issue was fixed.

Have a nice day!

Kelly

Hello i just downloaded the plugin but left right option doesnt work it just stays left

Hi jab_u,

In this case, please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy.

Hi Team i bought accidentally the wp plugin for $ 25 but i needed the live chat. So i bought the second one as well. Could i get a refund for 1 of the 2? i just need the live chat.

ok, i bought your live chat, how can i get a refund for this plugin?

As plugin expert, you probably know FB very good. Is there a way to receive incoming chat live on mobile from the fb business page?

Hi Jullo,

For refund request, you can create here https://themeforest.net/refund_requests/new

For your second question, do you want an app that helps manage your FB pages on mobile? It is here https://cl.ly/122q3F3F3h0n

Kelly

I have renewed my support, but every time I go to submit a question into your website I get this message:

Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

I need some support…

Hi there,

Please send me email via contact.ninjateam@gmail.com to get help. Thank you and have a nice day!

Kelly

dampal

dampal Purchased

Hi! How can I request a refund?

Hi there,

So sorry to hear that but may I know what issue you got? So we will fix it for you. Thank you and have a nice day!

Kelly

1. does it only works when i am online or can people leave a message to respond to later? 2.When someone asks about a product…..do i need to be online or can i answer the question later offline too? 3. Do messages appear on my facebook page?

Yes sure, it is like the message inbox normally.

Kelly

mmm….again..So messages will not go public and will not be posted on my facebook company page where everybody can see it? And do you happen to know examples of positive conversion with the button next to products so people can ask questions about products. Also…can i set time when offline and online on chat?

Hi there,

All messages go into your Facebook page inbox and of course, it is not public. With a button next to products, do you mean this one https://cl.ly/351D2u2e412R? You can demo here https://demo.ninjateam.org/facebook-messenger-for-wordpress/product/happy-ninja-2/ And you can not set time, it’s up to you to answer whenever you reply in your page inbox.

Kelly

How does this differ from your Facebook Live Chat plugin? I’m looking for a fb chat plugin but both seem to be the same.

Hi there,

Thanks for getting in touch. The latest real-time chat is here https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383 You can demo at https://ninjateam.org/

This one (https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065/comments) is not realtime chat. You can demo at https://demo.ninjateam.org/facebook-messenger-for-wordpress/

Let me know if you need any help.

Kelly

Can I deactivate the chat option and heave the woocommerce ask question about this product option enabled only?

Hi there,

Yes, you can do that.

Kelly

Thank you for your reply and answer

Thanks for choosing us. We’re always here to help.

Kelly

Hi NinjaTeam, please tell me what is different with this plugin (https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383)? Thanks!

Hi there,

This one is not realtime, but have shortcode and support WooCommerce, you can demo here https://demo.ninjateam.org/facebook-messenger-for-wordpress/

This (https://codecanyon.net/item/messenger-customer-chat-wordpress-plugin/21061383) is realtime chat, means the chat conversation history appears right on website. You can demo here https://ninjateam.org/ Let me know if you need more help.

Kelly

Hello, left right function doesn’t work. For example, icon stays on left side on front end when either left or right is selected on backend.

Also, french is selcted and message appears in english.

I have deactivated for now the icon on the site. Main main pupose for this is for the shop:

https://www.richeetzen.com/boutique/

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

Can I message based on custom woocommerce status change?

Hi there,

This plugin lets your customers message you on website only. You can send us messages via this demo to test https://demo.ninjateam.org/facebook-messenger-for-wordpress/ Let me know if you need any help.

Kelly

r3ny_92

r3ny_92 Purchased

Platform Access Disabled: Access temporarily disabled due to changes to the Facebook Platform

I cant connect ?

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

yujian315

yujian315 Purchased

Hi, how can I setting this icon right bottom? The setting is not working, I had downloaded the latest version.

Hi there,

Thanks for reaching out. In this case, please submit a ticket with your login details at https://ninja.ticksy.com/ and our support team will help you check it.

Kelly

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