NinjaTeam

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278 comments found.

HI how do I move the lower left-side chat or footer left thank you

Hi solen, Please submit a ticket at https://ninja.ticksy.com/ (with your admin access and FTP) and I will help you do it.

Tommy

Hi, in your demo i try to chat, but after that it just display :

“Message Sent Your message was sent. Log into Messenger on your mobile device or visit messenger.com to see the conversation.”

In your screenshot we can clearly see that people are chatting on the wordpress site, it is possible or not ? Did people have too be connected in facebook messenger ? Can people that doesnt have facebook chat with me anyway ?

Yes, but this is better dislay on the website, because with FB you can saved your customers informations to database and can use for remarrketing.

Tommy

i dont mind that it could be better on some way, but i dont want my client to leave my site to chat.

In this case you can choose other plugins fit your need. I recommend intercom.

Tommy

Is this woocommerce compatible? Should I use this or fb messenger for wp for my woocommerce site?

Hi imyourcupid,

For WooCommerce webiste you should use https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065 it’s work with WooCommerce as well.

Please let me know if you have any questions,
Tommy

nice application but do we need to login to wordpress to chat or we can chat from our website and can we use it in mobile also

Hi flyodisha,

Users and admin can chat via messenger.com, messenger app or facebook website.

Please let me know if you have any questions,
Tommy

Hi, I open up your demo on my iPhone’s safari and try out the Live Chat plugin. When the chat opens up, it looks fine but when I tap on the chat box to type, the keyboard appears and the chat disappears.

Is this a bug? I am using iPhone 6S running the latest iOS version and use Safari app.

Screenshot:

https://i.imgsafe.org/b357a8165a.png

Hi puzzlehive,

I have send it to our developers to check.

Tommy

Hi Tommy, will you be replying here once you got a reply from your developers?

What is the difference between this and your other plug-in found here – https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065?s_rank=3

Also, is it possible to change “Facebook Chat Support” with the Facebook icon to something else like “Support Chat”

Lastly, Can I chat with customers in real-time without them having to go to their fb page like a traditional support chat?

Hi kcmojoe,

The Messenger plugin can work with WooCommerce, have messenger button and shortcode.

Yes you can change “Facebook Chat Support” text and FB icon to anything you want.

You need go to FB to chat with your customers, because FB don’t allow chat in your site.

Please let me know if you have any questions,
Tommy

It works with wc vendor?

Hi shiringit, we will add it in future.

Please let me know if you have any questions,
Tommy

can i set personal facebook url? vs fanpage?

Hi motiondream, you can set only for fan page.

Please let me know if you have any questions,
Tommy

How do i make it work on my business page ??

I dont have a fan page, and dont want to use personal info

Hi SiConsultants,
You can use a fan page, FB fan page is not include personal info. If you don’t have a fan page, you can easy to create it via this link: https://www.facebook.com/pages/create/
Tommy

Presale question: What’s the difference between this version and the 25$ version? Woocommerce?

Hi WhiteShadow,

Yes, it’s support WooCommerce, shortcode and different layout.

Please let me know if you have any questions,

Tommy

Hello, thank you for your reply. So what is the difference then? Between the two?

If your site use WooCommerce or you want display Messenger button in page/post with shortcode, you can use Messenger for WordPress.

Please let me know if you have any questions,
Tommy

injaTeam, please answer my question of your support item list!!!

Hi gerardaskes, please check the ticket for update.

Tommy

Do you have a PHP version?

Hi ipuiuna,

You can purchase PHP version here: https://codecanyon.net/item/facebook-live-chat-for-php/13694235

Please let me know if you have any questions,
Tommy

Hello, I still not get it what difference between your live chat fb & messenger fb plugin, both of them are for woocommerce, both of them are using fb fanpage chat. Can you explain with detail? ( What can or cannot between them ) I want to buy this plugin for sure but I just looking which is suitable for me. Thanks

FB Live Chat plugin still display FB box on WooCommerce page but it can’t display the button after or before cart button. If your site using WooCommerce, I recommend you use Messenger plugin.

Tommy

Ah I see, thanks for your explanation. I will make an order soon :)

sound great! thank you :)

How can I disable the floating icon and just keep the button on the pages?

Hi prc93ltda ,

If you want to use the button, you can use this plugin https://codecanyon.net/item/facebook-messenger-for-wordpress/16392065

You can use a shortcode to display the button anywhere.

Please let me know if you have any questions,
Tommy

This plugin doesn’t support LIVE chat (false advertising). it’s just a link. Please refund.

Are you going to refund?

I have submitted a request for refund since this plugin doesn’t work. Why haven’t you refunded?

Hi vuwinn,

Sorry for late in the weekend, I just accepted your refund request.

Please let me know if you have any questions,
Tommy

m0majeed

m0majeed Purchased

Hello,

I have already purchased ‘Facebook Messenger for WordPress’ and purchased this because of the live chat feature only to realise that live chat does not work. I would like to request a refund for one of the plugins.

Please let me know, thanks.

m0majeed

m0majeed Purchased

Dear Ninja Team, I have sent a ticket PRIVATE TICKET #1104588. Thanks

Please check the ticket for update.

Tommy

m0majeed

m0majeed Purchased

Thank you, much appreciated.

ThemeManu

ThemeManu Purchased

Hello, Logo upload doesn’t work, F from Facebook is over my Text & some other small mistakes. Coming from Zotabox which works 100% better. Please send me my money back. Don’t want to create an anccout on your site for support. Too much complicated… Please respond

Hi ThemeManu,

It’s seem conflict with your theme, you don’t need create an account for support, just visit https://ninja.ticksy.com and login with your Envato account, then submit a ticket and I will help you check it.

Tommy

is it possible to start an auto chat with website visitors?

hi excelmicro ,

If you want auto chat, you can use this plugin: https://codecanyon.net/item/facebook-messenger-chat-with-bot/15863870

Please let me know if you have any questions,
Tommy

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