Q: Does the Exicube Apps sold on codecanyon.net come with any support?
A: Exicube Apps sold on codecanyon.net do not come with any official or dedicated support. But, the team will answer questions regarding issues faced during installations on https://exicube.com chat.
Q: What is the support policy of CodeCanyon?
A: Our App falls under the All Items category and does not come with include any support. You can find the CodeCanyon Support Policy at this link: https://codecanyon.net/page/item_support_policy
Q: Who is eligible to discuss issues with Exicube team?
A: Answers are provided only to verified clients who are registered on https://exicube.com and have registered their codecanyon purchase code on the Envato Licenses page in the My Account section. After successfully adding the purchase code, you may ask your question on the Website Chat. Check this link – https://www.exicube.com/forum/__faq/how-to-get-help-as-a-codecanyon-buyer
Q: What is the support method used by Exicube and how can I contact Exicube for support?
A: Help is provided through questions and answers on chat. Screenshots are the best way to explain errors. The team is not available on Phone, WhatsApp, or Skype.
Q: How long does it take to receive a response from the support team?
A: The support team aims to reply within 36 hours. Please note that there may be a long list of customer queries, so patience is appreciated. Posting multiple times or at multiple places will not escalate matters.
Q: Are future updates of Exicube Apps free?
A: Yes, future updates of Exicube Apps on codecanyon.net are free for a lifetime. But, this does not include assistance and support of any kind for lifetime.
Q: Does Exicube offer remote desktop?
A: No, remote desktop is not part of any support.
Q: Does Exicube provide support for updating the Apps?
A: No, updating the Apps is not part of the support provided by Exicube.
Q: Is support provided for Apple App Store and Google Play Store publishing?
A: No, support for Apple App Store and Google Play Store publishing is not part of the support provided by Exicube.
Q: Can I receive support for customizations or queries on code?
A: No, Exicube does not support any queries on customizations, tips/queries on code, or errors resulting from attempted customizations.
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