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Does the Woocommerce Product Filter plugin use its own queries to filter results or does it work with the built-in ones? I need to know if it will work with the following plugin that shows product variations in the main product grid – I need the filter to also work on the variations show as well as the main product:
These plugins work together but only if AJAX isn’t used. AJAX stuff somehow leaves out the variations, not sure how, might check it in the future. Anyway, it doesn’t use its own queries, but it alters the current query being processed, this way it is faster and more efficient, but doesn’t work everywhere as themes sometimes can be just a plain wreck. Thanks!
having problems arranging the catagories in descending order.
Are you referring to terms or category names ordering in the filter? There are options for ordering terms in the plugin, but as far as category ordering goes, that isn’t really covered by our plugins. For more info on plugin configuration, go to http://mihajlovicnenad.com/product-filter/documentation-and-full-guide-video/ . Thanks.
I saw your live preview, and I was wondering IF your plugin will make my woocommerce storefront with full width, and the product page with full width as well. I guess you know but there’s a sidebar by default from woocommerce that is annoying.
Not sure of the demo you’re talking about This really isn’t related to any of the plugins. The full width can be achieved with custom CSS. If you need any of these tools, check their demos and documentation and purchase the ones you need or the whole bundle, it will surely be beneficial, but it will not affect your full width issue. Thanks!
I had to post here, to make sure i bought the plugin. You send me this: Hi,
OK, you will need to post your support request in the bundle item comments to verify your purchase and the support period. Also, if you don’t use the warranties part and activate the returns, they will be available only. However, all products will then not have the warranty and this will be seen on page, but these parts can be hidden with a bit of custom code. The function that will remove all warranty strings and warranties from the plugins isn’t really in the plugin, but the plugin can be adjusted to provide only these. Thanks for your patience.
- It would be really nice to be able to get rid off the warranty strings.
Is there any reason the return button does not show up? i enabled returns but i’m unable to use it, the button does not show up on the orders.
Hi, please open a ticket by following a link bellow. Someone will be assigned to your issues and we’ll solve those quickly. Thanks!
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It is impossible to reach your support. It can not connect with Envato account:
Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/65/8423365/html/ninetheme/wp-content/themes/easyshop-child-material/envato.php on line 360
Just to let what are you asking for when posting “please be patient” |
One month since request for help was posted |
2 weeks since the same request for help in support page |
5 days since stuff member from support team posted (20:41, sorry I was not at the computer by that time) he can not find my admin panel URL |
Today – still waiting for support team to arrive…
Hi, anyway, I’ve answered your ticket, you might want to check your site. Actually the error isn’t in the filter itself, but basically in some other bad software, we can maybe fix that as it is fixed now in your installation. Please check that and contact me back. Thanks for your patience.
Thanks for getting back to me and for the fix! Also replied in support ticket
I am not sure what has happened but the product filter is no longer showing on my product categories. I have checked under Woocommerce > Settings > Product Filter > Filter Overrides and Restrictions and I cannot see any reason why the filter does not show. Everything is correct under the Show Filter Only on Categories option.
If I create a new page and use the shortcode [prdctfltr_sc_products] then the filter shows. However it does not show automatically on my categories as it once did.
I have also tried uninstalling and reinstalling the plugin.
Would you have any suggestions?
Thanks for your time.
Hi, I’m truly sorry this got delayed. The thing is that your support has expired and we’ve been really busy with the updates and customers. If the recent updates haven’t fixed your issues and you still want us to take a look please do renew your support and follow the link bellow to open a support ticket. Thanks for understanding.
Please update Bundle with WooCommerce Product Filter 5.9.2
Thanks in advance!
Hi, the update is already in the queue. Hopefully it will be online this evening. Thanks!
Thanks for the update!
Hey, not a problem, really I’m thankful for your patience. Another 5.9.3 update has been released and it is the best so far. Please do update and thank you for using!
When can we hope for update regarding “Improved Sales Badges” so there is option to equalize % of discount down not up?
Hi, the ISB is a bit outdated at the moment, it clearly needs an update, but the lack of time and other priorities aren’t really allowing this. Please be a bit patient. I’m busy with Newscodes in the next 7 days, after that if no emerging Product Filter issues are up, the update for the ISB will be done. Thanks for your patience!
Hi, still waiting for support on a ticket from 2 weeks ago. Have tried all avenues to contact you, but have had no response. Regards Gary
Hi, will keep trying and maybe someone will eventually respond.
I have purchased the “Essential Shop Bundle” and would like to know how to enable the automatic updates for the plugins in the bundle and also how to license them individually as I only received a license for the bundle. I have spent a lot of time configuring the Product Filter plugin and don’t want to lose my customizations by updating it manually.
Also still waiting for a response on my other request about the Product Filter Price Range Slider “Increment Value”. I followed all the instructions, yet it does not function as it should. It needs to increment in units of 500.
Hi, just my continued attempts to get some basic support for the Essential Bundle that I purchased from you. You said you would sort out the license codes so that I could get “automatic updates” working for the bundle products. It’s going on 3 weeks now. Nothing. I have tried your ticket system but you appear to ignore that also and close tickets before they are resolved.
A suggestion: With the money that you are making selling these products, maybe hire someone to actually provide the support that you promise?
Hi, would love to, but tried that a couple of times and the “someone to actually provide the support” only made a mess in which you were caught in. Anyway, we’ve said we’ll implement it, not when. And your license you’ve purchased doesn’t grant you to request anything and expect it to be done in your timeframe. If you don’t like the service request a refund and you’ll be granted instantly. Thanks for understanding.
Hello. I would like to buy your product. But about frontend product, can you guide me change remove all of your info in frontend such as tootlip green when edit, purpul banner, plugin info, background pop-op editor. Because i use wcvendor, i want all is my brand website only. Thanks
Hi, not really following. You can install which plugin you want, if you don’t want to use something you don’t have to. Sorry for the late reply. Thanks.
Suggestion/request for “Improved Variable Product Attributes”. Not all products can be describes with one color from color picker. What if it’s speckled/multicolor?
It would be nice to add multicolor option for Attribute style “Color”. Maybe just option with multicolor “icon” would be enough.
Hi, why not create your own color attribute term named multi color and use that? I think that’s OK, for the use you’re describing. Thanks.
Thanks for quick response dzeriho.
I do use attribute name Multi Color along other colors, but I have to choose one color for that. Which color would you pick for multi color? How would user in front end know that one of the colors is “multi color”?
Hi, OK, well that’s simple, you can just add like a background image to that exact term selector and it’ll be as you want it to be. Or you can set the thumbnails for colors instead of colors, as you do have multi color. Maybe some nice gradient thumbnails, anyway whichever you decide please do contact me if you need help. Shouldn’t be that hard it’s just a line of CSS or a few images I guess. Thanks!
Thanks for the tip with CSS as background image. That will work! Many thanks for your support
Looks like I will need some further help regarding this. I created new Ticket last week regarding this. Still waiting for response. + New other ticket created and hopefully will be answeres in timely manner, thanks
Hi, OK, I’ll check that right away. Thanks.
Thanks for the help and tips.
Just updated the Improved Variable Product Attributes plugin. However whenever I add a variable product to the cart an alert(‘yes’) pop up appears. Then the AJAX view cart button says ‘undefined’. Anyone else having the same issue?
I’ve had to deactivate the plugin.
Hi, sorry about that. wp-content/improved-variable-product-attribtes/assets/js/variable_add_to_cart_ajax.js and remove line 7. I’ll fix that up today. Sorry for the inconvenience this might caused. Thanks.
Thanks for that, the alert was removed.
Hi, I’ve updated these, so the 3.2.1 will be soon online. You’ll get a note of course in the email. IS the undefined still in the AJAX button, as this could be a theme conflict. Thanks.
It seems Product filter Hierarchy Mode count has a little BUG. For some reason it counts out of stock items. I have opened ticket regarding this
Hi, of course it doesn’t. We cannot do anything about it, unless we slow your filters by like 2000% maybe even more, then it could work. Thanks for understanding that.
So it’s on purpose to make it work fast? I was just confused to see sub-categories count is correct and it doesn’t count out of stock items
Hi, the problem is with the WooCommerce database and these instocks, basically the data is everywhere. This is why our instock filters still aren’t perfect and are a bit slow. Integrating these in the product counts would be just a nightmare. The best solution is to cache all products to a PF database lets say every hour and use that data. That’s however the ultimate idea here and needs quite some time to develop, as we’ll change whole filtering mechanism. So, everything in its time. I always suggest using the plugins in your favor, not against you They’re as good as they can be at the moment. Thanks!
Thanks for clearing things up!
It’s been a week since my ticket has been left without any attention. I would appreciate if someone from your support staff could take a look at it and my newly submitted ticket. Thank you in advance
Hi, holiday season. There’s no support staff. It’s me, and I’ll be back probably tomorrow and you’ll be a priority. Thanks!
Two weeks now since no response to my ticket. I would appreciate if someone from your staff could take a look at it and respond. Thanks
You guys are just spamming me with these kind of comments. These need replies too and take time. It was a holidays season. I was on vacation. Thank you really for understanding that and happy holidays to you too!
Did not know about the bundle until after purchasing woocommerce filter for $35 – anyway to get the rest of the bundle for $60?
Hi, not really, unless we refund your purchase, but this way you’ll not have the automatic updates for the filter, and also the support will be quite expensive too. If you still want that, ask for a refund and purchase the bundle. Thanks.
Yes, please refund the purchase, and then I will purchase the bundle. Thanks!!
Hi, you’ll need to ask in your Help Center. Then I can refund your purchase. Thanks.
Where is my help center?
I would say here https://help.market.envato.com/ Thanks!
Hello! Is Bundle really updated with WooCommerce Product Filter 6.0.3 ? It says 6.0.2 when installed and readme file says the same
Hi, unfortunately Codecanyon.net hasn’t updated it yet. Hopefully it will be updated within a few hours with the new 6.0.5 Product Filter. Holiday seasons are a bit slow, thanks for understanding.
Hello, dzeriho. I have a question regarding Product Filter. To be more specific “AJAX load on shop and product archive pages”.
Does this option anyhow can work together with page headings and breadcrumbs? What I mean it doesn’t change page heading and breadcrumb when using product filter “by categories”. As users browse through different categories all it does is change products and browser link.
^ Ok, I’ll answer to my own question. By reading comments all day long I have come to conclusion It’s impossible with Ajax enabled. I can disable Ajax and thus page will be reloaded with different Title and breadcrumb.
Hi, thanks for your lovely comments. The new version that will come out soon supports the page title and category/description, BUT, this will be only supported in the most clean themes and the theme we’re preparing. For now, no. Thanks.
Welcome back Funny thing is, your vacation gave customers time to read plugin documentation throughout and to really understand what and how works. Plugin filter is really powerful and you are doing great job for all of us, thanks.
My vacation was from support not from coding Just explore more, don’t ask for support right away for the simplest matters and I’ll have more time to improve the plugins! Thanks!
I am interested in purchasing a few of your plugins and then I saw this bundle. My concern is if I purchase the bundle over purchasing the individual plugins and at some point you discontinue the bundle, will I still receive updates to the individual plugins within the bundle? Are there different purchase codes for each item included in the bundle? How is support given? Is it given individually for each plugin or through the bundle page?
Hi, this was the longest reply wait I guess, but we’ve really busy these days. Sorry about that. No worries about the bundle updates. These will be here as long as these plugins are maintained. The only difference is with extending the support. Also, hopefully soon, you’ll be able to put your bundle purchase codes and update all plugins with the same code from your WP Dashboard Thanks!
can you point to experts that can help me set up my filters?
Hi, you can try these guys http://bit.ly/customize-product-filter but, keep in mind, that some filters cannot be set, as the functions for them don’t exist. Also your products need to be nice. Any bad CSV imports will just not do. Thanks.
Purchased Bundle, left support messages but no response, how do I get a refund!!!
In your Envato Help Center. Why stress so much? It’s just a refund. If you couldn’t get it to work for you. You might make it next time. Just ask I’ll refund. Thank you.
This is my 4th request for support. I’ve left comments, I’ve used your ticket system and also contacted you through your user page and have yet to hear back from you. If you do not provide support, I want a refund!
Hi, just ask for one. We’ll refund that instantly. We’ve had some other priorities, your tickets will be answered soon, but maybe that’s too late for you. So decide and go to your help center and ask for a refund if that is the decision. Thanks.
I have submitted tickets and this is the 1st response I’ve gotten.
Yes I would like a refund.
The only thing I am happy with is the Sales Badges. I would like to keep that but would like to be refunded for the other items. If you can’t do that, just refund everything and I’ll purchase Sales Badges seperately.
The Improved Variable Product Attributes for WooCommerce is not designed to accomodate a large store with several different variations.
Hi, yes you’ll just need to ask for the refund in your Envato Help Center and then purchase the Sale Badges. Thanks.
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