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Thanks for the update and continued great work.
Have a great day.
Hi, thanks! We really appreciate it! New functions and features are coming! Thanks for being around!
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Hello, and when will the update?
Hi, sorry, the new updates are already being prepared, we’re like a few days from that update. If you can be a bit patient please do wait for that one, if not use my profile page and send me an email, I’ll send you the latest plugin archives. Thanks!
After updating to the latest version I have an error with the way my thumbnail images are displayed on my single product page.
I am using a select box for a variable product with multiple colours. On the single product page it shows the main article image as well as different thumbnails beneath them. I then have a thumbnail associated with each product variation. When I select a colour from the select box it now changes all of my thumbnail images in the gallery to that colour that I have just selected.
Anyone else experiencing something similar?
It doesn’t only happen with the select box, also with the coloured box. And what has me perplexed is that it happens only with some products and now with others.
Example of where it is happening:
And where it is not:
When I deactivate the plugin it no longer happens.
Please if you can help that would be great
I’ve not heard anything for a couple of weeks now. Any idea why this is happening?
Hi, yes, because you’re asking for support here, not in the official support forum area. It’s stated in documentation and on Codecanyon.net that you do get support in the official forum. So, please do follow the link below an agent will reply asap. Thanks.
BUG – 2ND ATTEMPT
As we don’t receive any feedback from your “support” through your “support ticket system” for over 4 days now, here again the bug:
While Firefox and Google Chrome work fine, in case of Safari (latest Version 10.1.2 (12603.3.8)) the following problem occurs:
– Using Safari goto: cartajordi.com.cloud6-vm174.de-nserver.de/shop
– Use i.e. the filter “CHF 0.00 – CHF 100.00” and “Christmas” and hit FILTER SELECTED
– Now click on the BACK BUTTON in Safari.
Bottom Line: The page keeps loading and loading and loading. Only if you hit refresh the page comes up again normally. Check it out for yourself.
Hi, we use the history.js for the back/forward management. As it works in other browsers and not only in the mentioned safari, I’d say it’s a problem in their library. I’ll update that to the latest version, if it helps it will, if it doesn’t it’s still going to be in their libraries which means we’re not really going to touch that unless they do. Thanks for understanding.
Hi, when will your next update become available as discussed above?
Hi, updates are released when ready. 6.4.2 up to 7 days. Thanks.
Still not ready!
Based on your statement above “up to 7 days”.
I don’t want to make any more estimates, so that we don’t make any more delays. Soon. And I can’t release it if it’s not ready, hopefully you do understand that. Thanks.
The Safari bug remains unchanged even after your latest updates. Read further above to learn more about the persisting bug.
Hi, I’m sure Safari bug is behind us in the 6.4.5. You can confirm this. Thanks.
Hi, this is to confirm that the Safari bug is still there even with your version 6.4.5. Send us a private email, so we can submit to you a link to our test site. There, you’ll see that the Safari bug still persists.
Hi, use my profile page. Click the image < Thanks!
Slowness of Product Filter Search
Is it normal that the search process of filtered products takes 3-4 seconds! for search results to appear? Search results are supposed to appear IMMEDIATELY! instead of showing up with a delay of 3-4 seconds.
NOTE: Most customers nowadays won’t wait 3-4 seconds for search results to appear!
And yes, we’re running on a VPS.
Hi, if you set it up good it’ll work fast. What does this mean? Use presets, optimize database, optimize products, the way they’re searched and of course the hosting. You can check this demo https://mihajlovicnenad.com/shopkit-for-woocommerce/shop/ or any PF demo, it’s quite fast. Also if you need a hosting recommendation I’d be glad to give you one. Thanks.
Hi, we’ve set up a simple WordPress and WooCommerce installation without any products and very few plugins to test your Product Filter plugin under a “lean” test environment. Unless we use WP Rocket to sharply increase speed the pageload remains slow. Anyway, what VPS package are you using? Please indicate the number of CPUs, MHz rate, and number DDR4 RAMs. Also, what is your hosting provider? Thanks!
Hi, I’m on shared hosting $7/month. The point is. Server needs to be good and nicely setup. That’s the main thing. Here’s the link https://www.mycity-hosting.com/ I recommend these guys. You can have full trust in them, and they’ll do anything for you. Also, I don’t use any caching, minifying or anything similar. One more time, shared hosting, optimal package, not mambo-jumbo VPS, dedicated or whatever setup wrongly. You can have VPS or dedicated with them too, but truly no need for that. Thanks!
What you describe only works if you have a handful of products (instead of several thousands products!) without product variations, without multiple languages, without multiple currencies, without multiple user profiles/roles and without different pricing schemes including dynamic pricing of variable products based on different user profiles/roles!
Based on our experience a SHARED HOSTING PLAN is suitable only for VERY SIMPLE WEBSITES AND/OR SIMPLE WEB STORES WITH ONLY A FEW PRODUCTS!
And yes, we started with shared hosting years ago before we realized that there’s no way around but opting for professional VPS solutions if E-Commerce speed is your major concern to avoid frustrating your precious online customers!
And thanks for providing the link of your hosting provider.
I basically tried to help you out. If you don’t want that just ask for a refund. Thanks.
We know that you wanted to help. Thank you.And no, we do not currently want a refund. We want you to further speed optimize your great plugin just like any other professional WooCommerce developer would do out there!
Hopefully, our input further above helps you better understand our situation, too.
Hi, it was optimized during the last few months. Now different things need to be developed. Try also optimizing you PF wishes as well as your products, terms, taxonomies and similar. Then it can also be very fast. Thanks.
We’ll definitely take your input into consideration. Once applied, further tests will be performed accordingly.
Hi, also, make a couple of presets, don’t rely on Adoptive Filtering as much as you’d like. If it’s still slow, don’t use AJAX. Check also your theme, check your site with the default Twenty Twelve, because a good theme is even faster than Twenty Twelve and I surely can recommend some. Do the database optimization using some of the plugins which will remove not needed keys from your database. If you need more tips do use the support forum link below, and just open a ticket. Agent can help out too. Thanks.
Great! Thank you for your hints and input. Will definitely do.
Hello guys, just wondering if all these plugins works with shopkeeper theme
Hi, not sure about IVPA and full features, everything else works as expected. Thanks!
Hi, I bought the shopkit theme, but then decided to use for this project the xstore theme. However, I need the plugins from shopkit. I will have to buy the bundle separately? I am mainly interested in filter and product option. It will work ok with xstore? Thanks.
Hi, there’s a bundle of 3 plugins that might suit you more. Check this https://codecanyon.net/user/dzeriho/portfolio Plugins work with the X-Store theme, this is tested, the installation is probably just the same as for the X-Theme. Thanks!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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