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Reviews for Essential Grid Gallery WordPress Plugin

Reviews for Essential Grid Gallery WordPress Plugin

4.70 (1,428 ratings) 4.70 stars
Cart 46,519 sales

1,428 Reviews

for Customer Support

the support is not good. the plugin has a lot of bugs and is getting more and more expensive.

Author response

Hi,

thanks for your review. Could you send the Ticket ID where you think our support failed you to our support manager via https://support.essential-grid.com ?

Thanks so much our support manager will take a deeper look asap!

Cheers from your team @ Essential Grid

Hi i give this rating, after having so many issues with this plugin. Which for me was totally not reliable plugin for a business site, as plugin behauvior is totally not predictable To make it work its huge amount of time (shortcode settings) . It slows down the pageload. I setup and configured the shortcode and make each shortcode of my pages the same settings. The thing which defenetly dont work as supposed is the filter settings. They wont show up, or show up and dont show any products. Or show up with category filters which dont work after some time I wasted about 100 hours trying to fix the mess of this plugin, (between redoing the settings for each shortcode (as what was working fine, now doesnt work anymore without any setting changes, and then the new changes which seem to work, stop working asweell) checking documentation, and user tickets) which seemed to be solved, but 2 weeks ater without changing anything stops working again. So i dont recommend this plugin at all! Better get for a simple and light grid, btw nowadays you can find a lot of good free options on wordpress, and for advanced filters etc you can use a filter plugin + custom php

Author response

Hello,

thanks for contacting us and sorry for the inconvenience! Since you are not describing the normal behaviour of our plugin it would be great if you could contact our support! Your request requires one of our support agents to have a closer look.

In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!

Please use our ticket systems over at:

https://support.essential-grid.com

Cheers from your team @ ThemePunch

for Bugs

Just not working like I expected

Author response

Hi,

thanks for your review. Could you send us a message to info@themepunch.com where you elaborate a little on what you did expect and what exactly made you expect this? Thanks a lot!

Cheers from your team @ ThemePunch

for Bugs

Perhaps they should take bug seriously and roll the update more often.

The plugin do save a ton of works, but the bugs and the time for it to be fixed really turn it off.

Author response

Hello,

thanks for contacting us! Your request requires one of our support agents to have a closer look.

In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

Please use it for your upcoming questions and in your case bug reports concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!

Please use our ticket systems over at:

https://support.essential-grid.com

Cheers from your team @ Essential-Grid.com

for Customizability

It got the job done!
Estoy muy contento con este plugin!

for Code Quality

Excellent product, just a little suggestion. Many times we acquire add-ons and activate them in projects that do not finish materializing, with which we should be able to release the license to use it in another project that if it has a happy ending. I have seen in other plugins that have implemented a check list in their activation interface that allows you to deactivate the license in use and activate it on the new site. This is how WordPress Automatic Plugin has implemented it. I find it very useful, it generates less frustration for the user, improves project start-up times, and does not take time away from technical support.

Author response

Hi luislatorraca,

thanks so much for your review! Please check this post to see how you can reach our customer dashboard (works for both, Slider Revolution and Essential Grid) for the described functionality: https://www.sliderrevolution.com/get-on-board-the-slider-revolution-dashboard/

Cheers from your team @ ThemePunch

for Customer Support

I had some particular functions that I was interested in for a cobble grid and Irfan was super helpful in helping these come to fruition. I would highly recommend Essential Grid for its flexibility as well as their customer support!

for Customer Support

Absolutely outstanding support. They went above and beyond to help me figure out how to do something even though it wasn't built in to the basic mechanics of the plugin. I highly recommend this. As far as gallery plugins go, I don't think they come any better!

for Customer Support

Answers promptly and shows interest in customers inquiries.

for Customer Support

It's a complicated plugin to work out, however very good support!

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