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Reviews for Essential Grid Gallery WordPress Plugin

Reviews for Essential Grid Gallery WordPress Plugin

Cart 47,297 sales

1,438 Reviews

My last review of this item was probably a bit too harsh. I had a hard time receiving customer support for the issues that I was facing. Unfortunately, that has not changed. However I am adding this review because I want others to know that this is still the best wordpress grid plug-in you're going to find. It's far from perfect, but it's miles above anything else out there.

for Other

Very well-designed amazing product and the support helps you even if you are having a bad day lol.

for Code Quality

1000 bugs with skin editor.
Only problems, always.

Author response

Hi,

thanks for the review. Could you elaborate on it a little bit so we can fix the issues for you? Please raise a ticket over at https://support.essential-grid.com , thanks!

Cheers from your team @ ThemePunch

for Documentation Quality

3 years ago I was unable to find any ressource for creating a simple photo gallery and after multiple tries I did not succeed. Now 3 years later I recheck and I found a video explaining this simple task. So now I can use it.

for Code Quality

APPALLING IMPORT BUGS NOT FIXED!!!!

AT THE MOMENT I CANNOT IMPORT ANY GRIDS - THIS IS A KNOWN BUG AND THE DREADFUL DEVELOPERS OF THIS PLUGIN ARE REFUSING TO EITHER ACKNOWLEDGE OR FIX THIS - GOOGLE SEARCH FOR AJAX ERROR CANNOT IMPORT ESSENTIAL GRID IF YOU DO NOT BELIEVE ME, IT IS REPORTED ALL OVER THE WEB!!!!!

Author response

Hello,

thanks for contacting us! Your individual request requires one of our support agents to have a closer look.

In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!

Please use our ticket systems over at:

https://support.essential-grid.com

Cheers from your Team @ ThemePunch

P. S.: Also you should check your keyboard too, it looks like the caps lock key is broken.

for Customer Support

the support is not good. the plugin has a lot of bugs and is getting more and more expensive.

Author response

Hi,

thanks for your review. Could you send the Ticket ID where you think our support failed you to our support manager via https://support.essential-grid.com ?

Thanks so much our support manager will take a deeper look asap!

Cheers from your team @ Essential Grid

Hi i give this rating, after having so many issues with this plugin. Which for me was totally not reliable plugin for a business site, as plugin behauvior is totally not predictable To make it work its huge amount of time (shortcode settings) . It slows down the pageload. I setup and configured the shortcode and make each shortcode of my pages the same settings. The thing which defenetly dont work as supposed is the filter settings. They wont show up, or show up and dont show any products. Or show up with category filters which dont work after some time I wasted about 100 hours trying to fix the mess of this plugin, (between redoing the settings for each shortcode (as what was working fine, now doesnt work anymore without any setting changes, and then the new changes which seem to work, stop working asweell) checking documentation, and user tickets) which seemed to be solved, but 2 weeks ater without changing anything stops working again. So i dont recommend this plugin at all! Better get for a simple and light grid, btw nowadays you can find a lot of good free options on wordpress, and for advanced filters etc you can use a filter plugin + custom php

Author response

Hello,

thanks for contacting us and sorry for the inconvenience! Since you are not describing the normal behaviour of our plugin it would be great if you could contact our support! Your request requires one of our support agents to have a closer look.

In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!

Please use our ticket systems over at:

https://support.essential-grid.com

Cheers from your team @ ThemePunch

for Bugs

Just not working like I expected

Author response

Hi,

thanks for your review. Could you send us a message to info@themepunch.com where you elaborate a little on what you did expect and what exactly made you expect this? Thanks a lot!

Cheers from your team @ ThemePunch

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