themepunch

themepunch supports this item

Supported

5500 comments found.

olympusat

olympusat Purchased

This plugin is not compatible with CometCache. It took days to figure this out. When using this plugin with CometCache, you will get numerous EMPTY_RESPONSE errors sporadically. Disabling this plugin solves the issue. We have since moved to a new plugin but wanted to let the developers know about the issue.

Hi olympusat,

We’re sorry to hear you’re having an issue with that particular plugin, but after some internal tests everything is working normally for us. So surely there must be something specific about your setup that can be changed/adjusted for things to work. But if you want we’d be happy to explore this further with you over in our support center!

Cheers from the team @ ThemePunch

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Hi there! Pre-sales questions:

1. Can I use this plugin to create a masonry layout of links to external articles? Ie. if I want to have a news digest roundup of external articles (not blog posts from my site).

2. Can I use the Custom Grid feature to set a featured image, the text, and most importantly, specify an external link to go to when clicked?

3. I will also need to be able to make the external link a nofollow link. Is this possible?

Hi kal288,

Thanks for your interest in Essential Grid! For your questions, all three of these are possible :)

Cheers from the team @ ThemePunch

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Hi, I am trying to change the lightbox arrows with CSS. I’m targeting .esgbox-nav .esgbox-next and .esgbox-prev. i am trying to remove the circles, so that they are simply arrows with no background or border. Can you please help? Thanks!

Thanks for your request !

Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.

We hope that this clears things up a bit!

danielevz

danielevz Purchased

HI,

Is this module coming to prestashop any time soon? This is the only thing missing on prestashop, now you have visual composer, revolution slider and the only thing you can’t do on prestashop is have a decent gallery. It will be pretty nice if you guys do the same as whtat you did with slider revolution for prestashop.

Hi Daniel,

Thanks for your message :) Not currently but we will add this to the request list!

Cheers from the team @ ThemePunch

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8thns

8thns Purchased

We have been using it for our website. But we have compatibility issue with Woocommerce 3.0. Any update on this issue?

Hi 8thns,

Yes contact us over at our support center and a member from our team can help you with a quick fix for this!

Cheers from the team @ ThemePunch

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Hi, request a H/V timeline display the grids feature. Thanks!

Ok, BTW are there any news about the coming updates?

Hi llityslife,

Not sure if you follow us on Facebook, but here’s a post we wrote about the upcoming update:

https://www.facebook.com/themepunchofficial/photos/pcb.773438266145840/773436842812649/?type=3

And thanks for being such a loyal customer!

Cheers from the team @ ThemePunch

Facebook Twitter Support

Yep, I had followed all your social medias. Also I comment on the most of all. :)

Hi,

Is it possible to add a zoom in function to the lightbox images? Some of the image contents are too small and I would like to zoom in in order to see it in more detail. Is it already there or am I missing something?

Thanks.

Thanks for your request !

Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.

We hope that this clears things up a bit!

seanng

seanng Purchased

Sorry I actually purchased the plugin on this account. Could you kindly assist me now? I’m the same person as the one asking for the zoom option in the light box function.

Hi seanng,

Great thanks! I guess it would depend on your setup and what you’re trying to achieve. For example, are the images just too small to begin with? If so, inside the grid’s lightbox settings section you could adjust the default size, minimum size and maximum sizes in the “Sizing” section. Or if this doesn’t help, it’s possible the images aren’t large enough to begin with when they were originally uploaded to your website? Regardless, feel free to contact us over at our support center and a member from our team would be happy to help you further with this!

Cheers from the team @ ThemePunch

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seanng

seanng Purchased

So the light box used doesn’t have a cool zoom in function? Its not that the images are too small, but rather some contents in the image might be designed smaller from our end. Is there a way to change the default light box being used?

Hi Sean,

Yes it’s definitely possible to connect another lightbox to Essential Grid. Visit us over at our support center and one of our technicians can send you some instructions for this.

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi, I have some pre-sales questions:

Is it possible to create something like a video feed, with videos from WP media library? Well, I know I can make it with pictures (adding one by one) but is it possible to make this automatic? For example, can I setup the grid to have as source all the video files on media library and, each time I add one video to the media, it will show up automatically on the grid? If this isn’t possible with video content, can it be with GIFs?

Then, can i add some share buttons, to share that on social media?

Hi andreiabc,

This isn’t something that’s currently possible, but we will add it to the request list! :)

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi folks, I recently bought your product (via X the Theme) and i find it really cool! The only question I have or problem is the following:

The filtering doesnt really work as I want it to… for example:

Categories: Genre: Fantasy, Steam Punk Locations: Vienna, Klagenfurt

Essential Grid Post 1 has Categories: Vienna, Fantasy Essential Grid Post 2 has Categories: Vienna, Steam Punk Essential Grid Post 3 has Categories: Klagenfurt, Steam Punk

If I want to filter now everything with ONLY Vienna AND Steam Punk it just simply shows me all posts with Vienna… but as you can guess I only want to see Post 2 within the grid.

What am I doing wrong or is it just not possible to filter that out?

Looking forward to hearing from you!

Hi Askaron,

Thanks for your message! We’d love the opportunity to advise you for this but only thing is you don’t have a support certificate from us :(

But to get a support certificate, just purchase a copy of the plugin here from CodeCanyon. And then just open a ticket in our support center and a member from our team can help you with this asap!

https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi guys, I’ve bought your plugin included in a theme – and so far it’s fantastic! It’s very easy to set everything up following your narrated YouTube videos. Just one little thing… I want to use a masonry skin on an even grid (like in part 4 of the “Basics” video series – at 2min 30sec). But the content showing up on hover is A cut of by the end of the row or B will be displayed under the next element (e.g. a basic text – if I place that element inside the Essential Grid’s row). Is there a setting that the grid will expand the row if the content shows up on hover? Sorry to bother you with this problem via the comments-section, but I’ve found nothing regarding this problem in the FAQs. Best.

Hi heikotischler,

Thanks for your message! We’d love the opportunity to advise you for this but only thing is you don’t have a support certificate from us  :(

But to get a support certificate, just purchase a copy of the plugin here from CodeCanyon. And then just open a ticket in our support center and a member from our team can help you with this asap!

https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Cheers from the team @ ThemePunch

Facebook Twitter Support

This comment is currently being reviewed.

Hi llityslife,

We had to flag your message because of the link you shared. But just contact us over at our support center in the future if you want to share links and we will be happy to take a look at them for you!

Cheers from the team @ ThemePunch

Facebook Twitter Support

Ok, I got it. It’s powerful. :)

I am using the Kleo theme from Themeforest and your plugin came bundled with the theme. I have noticed that I get a 404 error when the plugin is enabled.

My setup is:

SOURCE = Post, Pages, Custom Posts

POST TYPES = ESS Grid Example Posts

ERROR: Failed to load resource: the server responded with a status of 404 (Not Found)

If I turn off the plugin then the error goes away. I have seen on here that someone else had an issue with this type of error but the link that you provided to the video is dead. Could you please give me a link to the video so I can fix this issue. Thanks

Hi useruser25,

Thanks for your message! This is a bit tricky since we’d need to do a hands-on investigation to help with this, but you don’t have a support certificate from us :(

But to get a support certificate, just purchase a copy of the plugin here from CodeCanyon. And then just open a ticket in our support center and a member from our team can help you with this asap!

https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Cheers from the team @ ThemePunch

Facebook Twitter Support

I’m trying to load Post content in AJAX / Lightbox. The post content is made using Visual Composer. But all I can see is RAW Shortcode. Is there a way I can call some function to render visual composer shortcode once Ajax container is called / loaded. I basically want to show embedded vimeo video along with some description in AJAX or Lightbox. Is there any other method to achieve this. Any help to achieve this is appreciated.

Thanks for your request !

Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.

We hope that this clears things up a bit!

Is it possible to create a layout like this on essential grid using posts for content https://app.box.com/s/q5okklexynakmde6zrfk581w08fenn4l

Hi janswebme,

Yes this type of example is something that’s possible with Essential Grid :)

Cheers from the team @ ThemePunch

Facebook Twitter Support

can you please direct me to the how to ?

Hi janswebme,

Yes absolutely! Just visit us over at our support center and a member from our team can help you further with this! And otherwise if the plugin was packaged with your theme, here’s how that works as well:

https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi,

2 questions please:

1: Is it possible to have a button on the side that allows the user to switch between Grid view and list view?

2: Can I have a few tabs on a page, and have a custom Grid inside each one (with the above feature)

Thanks!

Hi youroffline,

These options aren’t currently available but we will certainly add them to the wishlist! And you could also use a 3rd party tabs widget such as the one available with Visual Composer and then display an Essential Grid inside each tab.

Cheers from the team @ ThemePunch

Facebook Twitter Support

I was thinking that the plugin is well made, customisable, and have a real support. Just contact the support and get an answer like “you have to hire a developer”, and you know for ? For a simple question on your plugin’s date display formatting on listing … I’m lil confused …. there is a LVL 2 peoples on your support’s staff ?

Hi supersoniquestudio,

Thanks for your message and feedback. We’ve just messaged our support manager and he will be in touch with you shortly!

Cheers from the team @ ThemePunch

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Fixdawel

Fixdawel Purchased

Hi I’m using EG for displaying woocommerce products and have set up 3 filters (filter type ‘multiple’ + filter logic ‘and’). Is there a way of allowing to select only 1 option PER filter?

Hi Fixdawel,

This isn’t something that’s currently possible but we will add it to the request list!

Cheers from the team @ ThemePunch

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Fixdawel

Fixdawel Purchased

Yes please please do so :-) It would make an awesome feature!

llityslife

llityslife Purchased

Hello, could ESG have an option for the stream grids, let it disable the cache, but only rely on the visitor’s local network. You know that my host was blocked to connect Twitter, Facebook, Instagram. Thanks! Could current version do this?

Hi llitslife,

Thanks for your message :) Visit us over at our support center and one of our techs can investigate this for you!

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hello, I just need an advice. No matter what Woocommerce grid template I use, I always end-up with grid that slides-out content upon hover like here: https://essential.themepunch.com/woocommerce-grid-jason/​

​I want to achieve “not sliding out” view of Woocommerce grid like here: https://essential.themepunch.com/woocommerce-grid-arthur/​

Am I missing a setting somewhere? No matter if I choose Jason or Arthur template, my grid behaves the same. It slides out (top or bottom) content upon hover. How can I disable such behavior?

Thank you for attention.

Hi mamasiga,

Sure thing. Here are the settings you could use for this:

https://prnt.sc/fcx8md

Cheers from the team @ ThemePunch

Facebook Twitter Support

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