8068 comments found.
Is there a way to add Knowledge Base type boxes with Category Title with Post Titles below?
Hi Airtrooper,
Thanks for your message. Sorry, I’m not so sure what you mean there. Kindly email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Is there any way to toggle between a grid view and a list view?
Is it possible to create a grid with navigation similar to the Airbnb menu (Icons)? Is there any demo with this layout?
Example: https://imgur.com/a/YPyNBimHi Fercz,
Thanks for your message. Yes, this is possible using the method here https://www.essential-grid.com/faq/display-images-on-essential-grid-filters/ . If you need anything further, email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Is there a way to make Essential Grid exclude private videos from YouTube when you’re pulling from the channel?
Hi partiallypro,
Thanks for your message. Unfortunately, there isn’t an option that allows you to achieve what you needed there. If you need anything further, email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Is there a way to disable the initial page load animation that is on the entire grid? I have a page with 2 grids for different groupings, and when the page loads you see the first (top) grid load, then the second (bottom) grid loads behind it and slides down. As this is happening, the 2 grids and their contents overlap and look ugly.
I’d be happy to disable this entire grid-level animation and only keep the grid item animations.
Hi efishinsea,
Thanks for your message. Please try editing the grid and navigate to “Animation” > “Animation Type” > configure the option as “None”. If you need further assistance, please email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Thank you! I missed that there were a few different animations controlled there and mistakenly thought it was only for the individual grid items.
Hi kimmikennedy,
Thanks for your message. I’ve checked this link https://www.essential-grid.com/manual/ and the contents loaded fine. Probably some restriction from your ISP. Could you please try using another browser and see if it works? If the issue persists, please email us at help@essential-grid.com and we’ll check this out for you.
Best regards, KC
Cheers from the team @ ThemePunch
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Tried 4 browsers.. broken on all.
While this manual site works fine https://www.sliderrevolution.com/manual/
Restriction from my ISP? Just your site? I’m a developer and visit numerous sites all day every day, only your site is like this. Why would my ISP be blocking anything in reference to your site?
https://ibb.co/bsLWSyXBroken on mobile device also.. which has nothing to do with ISP.
Sorry about the delay KC.. yes it’s 100% working now!
Is it possible to apply an offset to only one category in a block with two different categories?
Thanks.
Hi ugurcelikuur,
Thanks for your message. Kindly email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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I’m very interested in using this plugin, but I am unsure if it can conflict with my theme. Out of curiosity, here is my website: https://vlanderon.com Does this plugin align with my theme?
Hi vlanderondigital,
Thanks for your message. I’ve checked your Website and I can see that you’re using a theme that can be downloaded from wordpress.org. Since all themes from wordpress.org follows the WordPress standards, it is compatible with our plugin.
Best regards, KC
Cheers from the team @ ThemePunch
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I sent you an email and no one replied
Hi ray335,
Thanks for your message. Could you please open a ticket here https://support.essential-grid.com/tickets/ so that we could attend to you?
Best regards, KC
Cheers from the team @ ThemePunch
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My grids worked fine, then after an update, boom bugs everywhere, when you edit yours skin the change doesn’t show, you have to duplicate your grid and put the duplicated name grid to see it…cache problem I suppose, and my animation doesn’t work anymore, it worked before the update…what a nightmare…
Hi kazodo,
Thanks for your message. This could be related to cache and your browser might be still loading the scripts from the older version. Please try clearing your browser cache and try again. If the issue persists, please send us an email at help@essential-grid.com and we’ll attend to you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Can i use this for digital yearbook format?
Hi renzcalderon19,
Thanks for your message. You can reorder the grids to suit you needs. Please send us an email at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Hello,
After updating it to latest version. Vimeo videos are NOT working. It says : “The embed code for this video is not valid.”.
Please help! Thanks
Hi dreamer9t9,
Thanks for your message. Have you tried using another Vimeo video? It works fine when I tested this on our dev site. If you’re still facing issues, please contact us at help@essential-grid.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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is there any way to download the older version, like v3.0.15 ? i would like to give it a try, since everything was perfect before updating.
Hi dreamer9t9,
Thanks for your reply. Yes, we have older versions available. Kindly send us an email at help@essential-grid.com and we’ll share this with you.
Best regards, KC
Cheers from the team @ ThemePunch
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Did the skins stop working for video gallerys for other people?
They are working for image gallerys but not for video gallerys. Might be latest update and a confict with Elementor or someting?
Is this a known bug?
Skins are applied to image galleries but do not work on video gallieries.
Maybe last update broke something. It was working fine before last update.
Hi davidom2513 ,
Thanks for your message. Kindly send us an email at help@essential-grid.com and we’ll investigate this further for you.
Best regards, KC
Cheers from the team @ ThemePunch
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Hello there, We have used essential grid plugin, on one of my website where I’m getting issue with number of listing a images. I have set it as 8 but it shows only 7. Ref: https://prnt.sc/e94fy8fpOfxo , https://prnt.sc/OYnpRN_dFdGC
Hi msuccess,
Thanks for your message. Please open a support ticket here https://support.essential-grid.com/tickets/ and our support agents will investigate this further for you.
Best regards, KC
Cheers from the team @ ThemePunch
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Hello, this is a presale question.
I am looking for a grid that can be used in this website (it is a jcomposer built website): https://eyeslicepictures.com.
In the static state, each grid item must shown a picture. When hover, a coloured veil must appear, as well as a title and description and two icons. One of the icon is for a custom link, another one for a youtube video or for a lightbox image.
Does your plugin have this features?
Thanks in advance.
Alf.
Hi bonzoestudio,
Thanks for your message. Yes, the plugin has a built-in option for this. If you decide to purchase the plugin and need some assistance just visit our official support center here https://support.essential-grid.com/tickets/ and a member of our team can send you some instructions 
Best regards, KC
Cheers from the team @ ThemePunch
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Is it possible to use two level filtering? Categories and below sub-categories?
Hi navindesigns,
Thanks for your message. Two level filtering is currently not available yet. But it’s in our list of to do. If you’ve further questions, you can email us at help@essential-grid.com
Best regards, KC
Cheers from the team @ ThemePunch
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Hi there,
I am using the youtube streem addon to show a playlist; the issue is that I have about 20 playlists in this channel but it is only showing me 5 in the dropdown list from the feed after inputing the API and channel ID. Is there something I am missing? please help and thanks!
Hi frankenfish,
Thanks for your message. I’ve checked on our test site and I’m able to display all the playlists without issues. Are you using the latest version of the plugin? If you need further assistance, kindly email us at help@essential-grid.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Pre-Sale question, is it possible to open / trigger a elementor popup with an grid item ? Can i give each grid item a custom class or id ?
I saw that the plugin has the option to link the grid items. Is it possible to just link to an anchor trigger link ? As i said i wanna trigger a individual elementor popup with each grid item. Like mentioned here. https://elementor.com/help/how-to-trigger-a-popup-on-a-link-click/
Hi Shorty05,
Thanks for your message. We have not tested this before but it could be possible with some custom setup. Could you please contact us via email at help@essential-grid.com so that we could discuss this further regarding your requirement?
Best regards, KC
Cheers from the team @ ThemePunch
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I purchased a Lifetime License on your website, but encountered issues with the software that prevented me from using it. I submitted a support ticket to your team, but it has been half a month and the issue has not been resolved. I have been told to wait, and my inquiries have not been updated or responded to. Could you please look into this issue for me? My support ticket number is #293821
Thank you for your response. I have replied to the customer service inquiry regarding my support ticket.
I have provided my account credentials several times before, as requested by your team. I hope that when there is a change of service personnel, there will be a proper handover process in place. Thank you!
Is it possible to connect a dropbox folder and bring images from there?
Hi nandak,
Thanks for your message. Sorry, there is currently no support for Dropbox folder yet. If you’ve further questions, you can email us at help@essential-grid.com
Best regards, KC
Cheers from the team @ ThemePunch
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