8092 comments found.
Is there any update on your support for twitter streams? It’s been broken for over 6 months! I know they’ve made some changes to the API, but this functionality seems to be abandoned.
Hello creativeschools,
Thank you for your message. As a result of recent changes, we now need to subscribe to a plan at this link: https://developer.twitter.com/en/portal/petition/essential/basic-info?plan=pro in order to access the twitter content. Our developers are actively working on this, and we remain hopeful that they will find a solution to this issue.
Best regards, KC
Cheers from the team @ ThemePunch
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Hello
Can you please de-activate my current purchase code which is not actually being used so that I can use it on another website
Thank you in advance. My user name should be enough for this so I am told.
Tomoko33
Cheers
Hi Tomoko33,
Thanks for your message. Kindly login to your account portal here https://account.essential-grid.com/licenses/ to manage your purchase licenses. Here is an article to migrate from Envato https://www.sliderrevolution.com/faq/how-to-import-codecanyon-licenses/ . If you need further assistance, could you send it to this email instead? help@essential-grid.com
Best regards, KC
Cheers from the team @ ThemePunch
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Hi there, I received the Essential grid plugin update to version 3.1.1 but I can’t run it from the website www.chimerabnb.it. I also installed the Envato Market plugin but I can’t update anything. Can you help me? Thank you
Hi silviamancini,
Thanks for your message. Please try deactivating and activating the license key and see if it fixes the update issue. Or try using the FTP method to update the plugin https://www.essential-grid.com/faq/update-plugin-manually/ . If the issue persists, you can email us at help@essential-grid.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Yes now it works but i have an other issue related to the update, in FIrefox. I have written an email to help@essential-grid.com. thank you
Hi! I have a bit of an odd issue, I’ve uploaded the most recent version of this plug-in but now the option/settings to edit the grid I’ve created is gone (screenshot link: https://ibb.co/26tPWYL)
Even more odd, the grid I’ve created (which I made ages ago before the recent update), shows up just fine on the front-end of things.
Any advice on how to enable the grid settings again?
Hi PSal99,
Thanks for your message. I’ve checked your screenshot and it looks like the grids are not loaded. Could you refer to the troubleshooting steps here https://www.sliderrevolution.com/faq/how-to-test-and-resolve-conflicts/ and see if it helps? If the issue persists, please email us at help@sliderrevolution.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Hi, I’m not able to update to version 3.1.1, the update doesn’t show, tried all the options that are mentioned in your documentation. Since this is an urgent security update I would need to solve this asap. Thanks for your help
Hi Betsie,
Thanks for your message. Kindly email us at help@essential-grid.com and we’ll send over the latest version to you.
Best regards, KC
Cheers from the team @ ThemePunch
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Why you made it 40 dollars more expensive? from 70 to 114?
Hi Novaskaya,
Thanks for your message. You can check out our new pricing here https://account.essential-grid.com/licenses/pricing/ .
Best regards, KC
Cheers from the team @ ThemePunch
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Hi. Is this plugin still working for Instagram? Also, the demo page doesn’t work at all. Blank.
Hi yeb3ch,
Thanks for your message. Yes, it’s still working as shown in this example https://www.essential-grid.com/grids/funky-instagram-grid-gallery/ . Are you saying that the grid is not loading on your end?
Best regards, KC
Cheers from the team @ ThemePunch
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It is not showing either on Chrome and Safari.
hello, I can´t see templates in your website, its empty (https://www.essential-grid.com – Using chrome, firefox and edge)
Hi gushop,
Thanks for your message. Please check out this link https://www.essential-grid.com/grids/ . If you need anything further, feel free to contact via our email at help@essential-grid.com
Best regards, KC
Cheers from the team @ ThemePunch
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it shows only a header with logo, no content in any page
great, Thanks!!!
Hi! Advanced Rules under Show/Hide stopped working since last update. Any fix I can try? Thanks!
Hi oschael,
Thanks for your message. Kindly email us at help@essential-grid.com and we’ll investigate this further.
Best regards, KC
Cheers from the team @ ThemePunch
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Is it possible the twitter stream doesn’t work anymore?
It doesn’t on your demo site (https://www.essential-grid.com/grids/twitter-feed-grid-layout/) and it doesn’t work on my site: I always get the “check stream source” message (although the settings are correct).
Hello jmeese,
I appreciate your message. Indeed, we are aware of this issue, and it stems from the recent changes in the Twitter API, which now necessitates payments for usage. We are actively working on finding a solution to address this challenge and will keep you informed of any developments through our changelog.
Best regards, KC
Cheers from the team @ ThemePunch
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Hi, is it possible to translate custom filter names using the string translation by WPML?
Hi mattieman,
Thanks for your message. Sorry, we’ve not tested this before. Kindly contact us via our email at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Ok, thanks.
HI. Been using your plugin on (several) sites for a while and am seeing “essapi_1 is not defined” on one which is behind a login for members only. The grid loads ok, but this error is generated multiple times on every load.
Also, is there a way to set 2 fields for sorting? We have listings that each have several custom fields. If you sort by any 1 of these fields, the sort works, but all matching records are not displayed in any sensible order. I’d like to be able to sort on “Custom Field” + title, alphabetically, regardless of the custom field chosen from the dropdown. Is this possible?
Finally, Is there a way to pass a custom Meta field into the grid item’s container? like giving every grid item a class reflective of the meta that grid item belongs to. I can see how to add these as fields, but wasn’t sure where to add a class global to the entire grid item.
Hi efishinsea,
Thanks for your message. For this particular case, we’d need to have one of our technicians in our support center to investigate. If you have a valid support certificate, just contact us over at our support center and a member of our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!
Best regards, KC
Cheers from the team @ ThemePunch
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my support on the 4 copies of this plugin has run out, so I am asking here. Thanks.
Hi efishinsea,
Thank you for getting back to us. Because of our special arrangement with Envato, we can only offer assistance to those who meet certain criteria. However, here are the steps you can follow to extend your support:
Please go to the following link: https://www.sliderrevolution.com/faq/qualify-themepunch-support/
Afterward, visit our official support center here https://support.essential-grid.com/tickets/ , and one of our team members will be happy to engage with you further regarding your needs and offer any available guidance.
Best regards, KC
Cheers from the team @ ThemePunch
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I’m sorry, I have already paid for many of this plugin and not used support before, and do not want to pay another $60 to have this addressed. I guess I will look at other plugins in the future.
Hello efishinsea,
Thank you for your response. Please send an email to us at help@essential-grid.com , and we will review your grid setup. We will make every effort to provide you with further guidance on this matter.
Best regards, KC
Cheers from the team @ ThemePunch
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How to make it open in New window when clicked on Link, and also hide Zoom button ?
Hi forester55,
Thanks for your message. Yes, the plugin has a built-in option for this. Please open a support ticket here https://support.essential-grid.com/tickets/ or email us at help@essential-grid.com and a member of our team can send you some instructions 
Best regards, KC
Cheers from the team @ ThemePunch
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- Is it possible to create grids in a rounded format? In the example templates I could only see square grids, I looked in the manual for possible designs and didn’t find anything related, can I do this without having to customize the code? How does it work?
- Another question about the possibility of creating a grid containing several photos, and the user can view them
I need to create something with this design: https://imgur.com/a/Rh2pLT1Hello Granst,
We appreciate your message. The design you’re aiming for can likely be accomplished through CSS stylings. Additionally, when it comes to displaying “multiple images” within a single grid item, you can achieve this by implementing a “lightbox gallery.” For any further inquiries, please don’t hesitate to contact us via email at help@essential-grid.com
Best regards, KC
Cheers from the team @ ThemePunch
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On your latest updates, you made some changes and all my images that were in black color then when you hover they will turn into their original color. What setting do you need to apply?
Hello NoWadmin2,
Thank you for reaching out. We’ve implemented several updates, but there have been no modifications related to images. Kindly get in touch with us via email at help@essential-grid.com, and we’ll delve deeper into troubleshooting this issue for you.
Best regards, KC
Cheers from the team @ ThemePunch
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Is it possible to stream public accounts on Instagram, Facebook, Twitter, Flickr…?
Is there any way to make a grid stream for accounts I don’t own? Or Instagram hashtags
A pre-buy question: When i need a rocksolid responsive grid that does nothing more than a good old onmouse-over effect. Can Essential Grid do that for me?
Hi WORKSTATT,
Certainly, the plugin comes with an integrated choice for this purpose. Additionally, I recommend exploring our showcased instances available at https://www.essential-grid.com/grids/ as they might align with what you’re seeking.
Best regards, KC
Cheers from the team @ ThemePunch
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Updated Needed! Memory issue….Fatal error: Allowed memory size of 268435456 bytes exhausted. Cmon guys…Wordpress is on 6.3, you guys need to update the plugin asap…please!
Hi sacommunications,
Thanks for your message. This is related to your server insufficient PHP resources. Kindly contact your hosting provider and ask them to increase the server resources values for you. If the issue persist, email us at help@essential-grid.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Hi, I ’m very interested in using this plugin, but I have one question, I need the portfolio with filters and possibility to add the images to the filter texts, like this https://prnt.sc/zmXVSiB-r5xm Is it possible to do with your plugin? Thank you in advance for your prompt answer. Regards,
Hi morse2015,
Thanks for your message. Yes this type of setup is well within the scope of what’s possible with Essential Grid. It will depend on your current skill level with the plugin, but a good place to start would be here https://www.essential-grid.com/faq/display-images-on-essential-grid-filters/
Best regards, KC
Cheers from the team @ ThemePunch
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Thank you for your answer. Could you please explain how what I should do to display a different image above the text of each filter (for example I have 2 filters: swimming pool, Christmas and I want to display the texts and a different icon https://prnt.sc/nIxoiCdNq_Qk ). Important: I’m not talking about images from the gallery, that I know how to do. I couldn’t find the answer on your site https://www.essential-grid.com/faq/display-images-on-essential-grid-filters/. I really want to buy your plugin, but for me the vital function is to be able to add icons above the texts of the filters. Thank you for your answer.
Hi morse2015,
Thanks for your reply. Kindly email us at help@essential-grid.com and we’ll discuss this further regarding your requirement.
Best regards, KC
Cheers from the team @ ThemePunch
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Hi, is it possible to have a fixed height and an “auto width” in the masonry layout instead of the fixed width and the “auto height”? Because when I upload a portrait orientated image and a landscape (especially panoramic images), the portrait image looks really big compared to the landscape ones. Especially on mobile. Maybe there is an option that I missed, or maybe this is achievable via css?
Kind regards, Aram
Hi Aram,
Thank you for reaching out. It seems that we’ll need to involve one of our technicians from the support center to conduct an investigation. Please get in touch with us through our support center or via email at help@essential-grid.com, and one of our team members will promptly look into this matter for you!
Best regards, KC
Cheers from the team @ ThemePunch
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