themepunch

themepunch supports this item

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6332 comments found.

arteest

arteest Purchased

I opened 2 tickets yesterday and have not heard back from support. What is the typical waiting time as I’d really like to get moving on my project.

Hi arteest,

Thanks for your message. Could you please share the ticket number here so that I could check on the status?

Best regards, KC
Cheers from the team @ ThemePunch

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arteest

arteest Purchased

They replied. Please see the next message below.

arteest

arteest Purchased

I am desperately trying to get one of your features to work and can not – Play Video on Hover. I received word from your support stating it was not possible, however, you have a working sample on your site, complete with 4 working samples and instructions, so I know it is doable.

http://www.themepunch.com.cach3.com/index.html@p=13488

How do I get this to work as the capability is the sole reason I purchased your plugin. Looking forward to your help. Thank you.

arteest

arteest Purchased

In that case, would I eligible for a refund since that is the reason I purchased the product? I saw the feature, working, on your site and did not know the feature was no longer available in newer releases.

Also, is the Revolution Slider capable of accomplishing what I am looking for?

arteest

arteest Purchased

Is it possible to embed (and play video on hover) INSIDE an essential grid?

Hi arteest,

Thanks for your reply. For refund requests, kindly open a support ticket in our support center https://themepunch.support/ and we’ll follow up with this asap!

Like I’ve mentioned earlier, it is currently not possible to play a video on hover.

Best regards, KC
Cheers from the team @ ThemePunch

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cdscott

cdscott Purchased

I have essential grid updated to 2.2.4.1 and still cant get the instagram stream to work. Error i am getting is SSL certificate problem: unable to get local issuer certificate. not sure where to look to correct this issue. Thanks,

Hi cdscott,

Thanks for your message. For this particular case, we’d need to have one of our technicians in our support center investigate. If you have a valid support certificate, just contact us over at our support center and a member of our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!

Best regards, KC
Cheers from the team @ ThemePunch

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Dear sirs is it possible: 1) to combine essential grid social streams into 1 slider created with revolution slider? 2) to stream multiple social profiles and channels? 3) to overlay searching fields on a social wall created with essential grid like in the picture? (NB searching boxes are not intended for social posts) http://imtp.me/e5ir02row

Hi andreaaltro,

Thanks for your message. Let me try to answer your questions accordingly.

1. Yes, you can embed an Essential Grid into a Slider. Open a support ticket in our support center https://themepunch.support/ and will send you some instructions.

2. Unfortunately, this isn’t something that is currently possible out of the box and we will add this to our official feature request list on your behalf.

3. You can possible try using the method here https://www.themepunch.com/essgrid-doc/global-search/#default-search to achieve what you needed there.

Best regards, KC
Cheers from the team @ ThemePunch

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anykill

anykill Purchased

Hi! I cant install 360 Panorama Tour, it says ajax error! Can you help?

Hi anykill,

Thanks for your reply. Are you referring to the RevSlider plugin? If you are, check out this article https://www.themepunch.com/faq/issues-downloading-slider-templates/ . Also, please post your RevSlider questions here https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/

Cheers from the team @ ThemePunch

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arteest

arteest Purchased

Hey there. When can I expect to get some help on my ticket? Someone from support reached out to me this morning around 6:30 and I replied immediately but that was the last I’ve heard from anyone. I’m seeking help for something you guys have already done before – no crazy customization. Thank you.

Ticket #43392

Not to be a pest or anything but nobody has logged in to check on my issue. I really don’t want this to roll into another day of delay and no progress.

Hi,

Just checked the Ticket 43392 and i seen that Sagar answered you there, by closing that ticket and moved all the multiple Communication into 1 Ticket (43523). This helps to avoid troubles within the communication.

So please be so kind and check the Ticket 43523.

Hope this helps you further,

Thank you and have a great day,

Cheers from your Team @ ThemePunch

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Thank you!!!

arteest

arteest Purchased

I NEED HELP! Where are you guys?

Hi arteest,

Thanks for your message. I’ve just replied to your question here https://codecanyon.net/comments/19348027 .

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I am trying to deeplink some filters. I have tried creating links with deep linking on, adding a button and adding the #sluglink to it. But it does not refresh and make any changes, is there something I need to do to make it refresh? I I copy and paste the link it works, so I imagine I need to trigger the javascript for the filter somehow?

Hello squarepixelllc,

Thanks for the message! When hashed links are used it will not normally reload the page and due to that, it will not trigger the deep-linking function. However, Please can you share URL of your site so that I can take a look at the matter.

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I just updated and now all of the sudden when I launch my lightbox it sets off 3 lightboxes? I am using a 3rd party lightbox but it worked fine before.

Hello squarepixelllc,

I think your third party plugin is initializing lightbox and due to that, you are getting 3 lightbox when you try to open the lightbox. We have provided an option to disable the lightbox of Essential Grid so simply go to Ess. Grid > Global Settings > Select Lightbox type > Disable Lightbox. Here is screenshot: http://prntscr.com/j9gj56 and it will disable the lightbox from the plugin.

Cheers from the team @ ThemePunch

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arteest

arteest Purchased

Hey guys,

I’m still in need of help. I submitted my login info almost a week ago and it was my understanding that the info would remain on file. Support reached out to me once to say they needed my login again… then…. silence.

Hi arteest,

Thanks for your message. I’ve just replied to your message here https://codecanyon.net/comments/19358377

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Thank you!

Great work! But I need something like “albums list” functionality. I’d like to open a photo and show in the lightbox additional images of this item (not images from the page). Like airbnb app or other, where it’s necessary to show additional photos of the some object/item.

Is it possible to do it? How can I customize plugin for this?

Thanks in advance, Sergey

Hi spiminov,

Thanks for your message. Yes, our ESG plugin supports this and here is how the settings looks like https://www.themepunch.com/essgrid-doc/lightbox-options/#custom-gallery

Best regards, KC
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Hi there! What is best way to get support from you all if I’m using a version of Essential Grid bundled with Theme.co’s X & Pro themes? It appears there are some support items & questions they are not best equipped to address. Would love to get connected with someone from Themepunch for help. Thanks much!

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