cxThemes

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796 comments found.

scadman

scadman Purchased

Just wanted to let you know that your plugin is causing Internal Server errors on checkout. We had to disable this plugin so customers could order. Please fix ASAP.

Hi

So if you disable our plugin then does your checkout work fine? Error 500 is usually a server issue, but I’ve asked our dev to look into this from our side too and see if there’s an issue.

Thanks

Pre-sale: Is there any documentation to show us how to translate the texts in the emails using WPML. I mean a step by step guide to show us how to translate a simple string. Thanks.

Hi

Using WPML you should be ablt to translate it as normal.

See here on translating Custom Text Areas https://www.cxthemes.com/documentation/email-customizer/internationalization-translation/

Hope that helps

Thanks

Hi, plugin is not work. is it possible refund ?

Hi

What is not working for you? Do you want the refund or to try fix it?

Thanks

Hi, thanks for replay refund if it possible

You’ll need to request the refund on CodeCanyon for me to accept then.

Thanks

Hey!

Pre-sales question.

I’m looking at your plugin along with another to see which has the ability to add in custom shortcodes.

I’m using WooEvents which adds in additional meta fields to a woocommerce product to turn it from a simple product to an event.

I’m wanting to dynamicall add in the event date to the emails.

Do your shortcodes support custom fields, or is there a way to do this?

Hi

You can see here on using our shortcodes: https://www.cxthemes.com/documentation/email-customizer/shortcodes-email-customizer/

And at the bottom you’ll see the shortcode to add custom fields… Hope that will work for you.

Thanks

tamims

tamims Purchased

Listen @cxThemes I have tried several times both here and through your site to indicate my problem. And you still do not answer! Yes, I have already done the latest update. If you won’t answer my question or solve the probleem, I want my money back! You are totally out of service. This is completely unprofessional how you deal with customers

Hi Tamims

Sorry for this, can you please explain again what is not working for you?

I did a search on our support site and you’re registered there but I cant find a post in the questions section.

Thanks

Ok… found them… I will get back to you today on these

tamims

tamims Purchased

Hi i send you another massage. Hope somebody from your company can help me im know 1 month further,,,

Hi,

How can i adjust the PHP files without getting overriden every update?

Hi there… we dont want to use LOCO because we got a lot of bugs in the past…

So, if I purchase your plugin, can I use another program to translate? Can I generate the .po files in LOCO and then create the .po and .mo files without LOCO and translate?

Thanks

Hi

See here on translating the EC plugin: https://www.cxthemes.com/documentation/email-customizer/internationalization-translation/

We do recommend a plugin like WPML which might make it easier.

Thanks

Hey!

I’ve noticed a few people asking if this plugin can be used to format the WordPress emails sent out.

Is this now the case, or is it still specific to WooCommerce?

Hi

Yes it only styles the WooCommerce emails :)

Thanks

boopoo

boopoo Purchased

Hi there,

I would like to ask if you can try and improve your response time on support questions. There are not many open questions in your support forum, and everyone would be much happier if you could reply to all questions within a reasonable 2-3 days.

I know it must be stressful for you as it seems you have a lot of work and possibly not enough developers on hand, but it is also very stressful for customers who have deadlines for completion of web projects and require assistance with their paid for plugin.

Thank you for your understanding.

Hi

Thanks… we do realize this, and being a small team of 3 it is difficult to get to everything so quickly which we usually do, and all the latest WC 3.x updates have given us a lot of work to get to, but we are doing our best :)

And will try to do better… Thanks

boopoo

boopoo Purchased

Many thanks for the acknowledgement. Appreciated. Yes the whole WC 3.x is a lot of extra work for everyone. BR

Hello, I have a pre-purchase question.

I want to include delivery time and date in the email (from a plugin:ByConsole Woocommerce Order Delivery Time)

Is this possible with the your plugin? Or is customization required?

Hi

We do offer custom shortcodes in the email templates, but I’m not sure they’ll work with that plugin.

You can add also edit the templates you need to have the plugins date and time, if you know how: https://www.cxthemes.com/documentation/email-customizer/customize-emails-by-overriding-templates-via-your-theme/

Thanks

Hi email on mobile device looks very bad(vertical). Please help me solve the issue. Vertical Screenshot -> https://gamexdeals.com/wp-content/uploads/2017/05/Screenshot_20170511-121946.png and Horizontal ScreenShot -> https://gamexdeals.com/wp-content/uploads/2017/05/Screenshot_20170511-121956.png

Hi

There’s not much we’ll be able to do about the vertical text because the titles are so long. The cart object is pulled in from WooCommerce so we don’t adjust the layout.

Thanks

Hi The plugin is extreme slow, and slows down the whole website. it takes a 20% of the loading time of the whole site where are 44 plugins. It takes the plugin more then second to load, and loads allways even on a frontend page. Checked with p3 plugin profiler. Please help too sort this out, otherwise i am forced too get rid of the plugin.

Hi

Are you sure it’s our plugin slowing it down?

EC should only be overriding the emails and not loading much on the front-end of the website.

I’ve made a note for the dev to look into this too.

Thanks

If you try p3 plugin profiler you will see it is taking 20% of loading time. Please let me know if you sorted this out, causing internal problems, as we allready installed everything and it guy is out.

We don’t see the same results at all. Please email your results to us at hellocxthemes at gmail

Is this plugin compatible with PHP 7.1?

Yes… we try to keep up to date as fast as we’re able to.

Thanks

Elan42

Elan42 Purchased

Hi… I just bought your plugin, unfortunately I needed to customize Woocommerce Bookings emails.

And your plugin seems to be still not compatible with that.

Please implement Bookings support as soon as possible :(

We do plan to get to this… We’ve just been stuck on requests coming in lately.

Hope to get to this soon.

tamims

tamims Purchased

I really don’t understand how is it possible for you guys for not answering my questions? i’m waiting like a month now!

Notice: customer_note werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, include(’/ in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Notice: payment_method_title werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, inc in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Notice: customer_note werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, include(’/ in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Notice: payment_method_title werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, inc in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Notice: customer_note werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, include(’/ in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Notice: payment_method_title werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, inc in /home/iphone1q/public_html/wp-includes/functions.php on line 4138 Je hebt een order van Mohammed Saifddine ontvangen.

Order nummer: #25583 (24 mei 2017)

Notice: id werd verkeerd aangeroepen. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_API->handle_api_requests, do_action(‘woocommerce_api_mollie_wc_gateway_ideal’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Mollie_WC_Gateway_Abstract->webhookAction, Mollie_WC_Gateway_AbstractSepaRecurring->onWebhookPaid, Mollie_WC_Gateway_Abstract->onWebhookPaid, WC_Order->payment_complete, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_processing’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, include(’/plugins/woo in /home/iphone1q/public_html/wp-includes/functions.php on line 4138

Hi Tamims

I replied here: https://www.cxthemes.com/question/error/

Thanks

tamims

tamims Purchased

PLEASE ANSWER MY QUESTIONS! i’m waiting now 1 month!

Hi

I’m not playing games, I apologised for us not being able to work out why your website is giving those errors and am offering a refund for the product as I’m not sure when we’ll be able to fix this properly for you.

Did you say above that you get the same error when our plugin is deactivated?

Thanks

tamims

tamims Purchased

No i don’t say that. You ask me to disble if i have other email plugin = i dont have. wenn i disable your plugin there is off cource nothing,

Listen: i only get this error wenn i get a new order / notification massage / order cancelled enc enc

For example: Then i get on email with: New order Received ! and in the email with al the error you see here above.

i had send you a screen shot.

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