cxThemes

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831 comments found.

hi, I bought this plugin and works well with usd but how can the currency changed to uk pound?

Hi There. Yes. We’ve tested and can see that that is a bug. We’ll get it fixed. Thanks

Thanks for the update. Looking for the updated version where this bug is fixed. Thank you.

Thanks

timdejong

timdejong Purchased

It seems Email Customizer and WooCommerce itself handle the status “Pending payment” and/or “On-Hold” differently.

Hi,

I have a strange issue with the Email Customize plugin: it seems the customizer and WooCommerce itself handle the status “Pending payment” and/or “On-Hold” differently.

  1. When an order has the status “Pending payment”, the template used to send an invoice uses that status to remind a customer the payment is still due. But WooCommerce doesn’t see it that way and does not include the instructions for the payment method.
  2. When an order has the status “On-Hold” the invoice email does give the customer the instructions for the selected payment method, but now the Email Customizer seems the think the payment has already been made, because it sends the template as if the payment is complete.

This gets me confused: in both cases the payment is pending, but Emailcustomize seems to use only the status “Payment pending” for that, while WooCommerce thinks a payment is pending when the status is “On-Hold”.

Am I missing something here or is this a bug?

Kind regards,
Tim de Jong

timdejong

timdejong Purchased

Hi there, what’s the usual time for a reply? I have been asking this question for 3 weeks now (I have even extended support for it) and would like to know if I found a bug or it’s all just a big misunderstanding…

Hi Tim. Sorry about the reply delay. We’ve tried to recreate this on our side and haven’t managed to yet. There are still some things we can try. Can you maybe be more explicit on your steps? Ie: Which payment method are you using?

timdejong

timdejong Purchased

Hi,

The used payment method is by cheque or custom. But it occurs in each order that has not been payed directly. When a customer selects such an option, WooCommerce adds instructions to the invoice email, telling the customer how to make the payment, that you can set up through “WooCommerce > Settings > Checkout”. These instructions are only inserted when the status of the order is “On-Hold”.

The Email Customizer has a similar option: you can add text depending on the payment status being “Pending” or “Complete”. But in your plugin the text that is used for a pending payment, only gets inserted when the status of the order is “Pending payment”.

That’s the confusion: WooCommerce and the Email Customizer don’t use the same order status for pending payments.

Hope this clears things up.

Kind regards, Tim

Hi there! Where can I change the language of the email? Such as: Order Number, Order Date, Customer Details, Billing Address, and Shipping Address. Thank you!

Hi there. Sorry about the reply delay. If you use a plugin like Loco Translate you can change the language of the plugin. We’re not sure where you’re getting the title of your test email from though. It isn’t in our plugin.

Please could you confirm you have purchased our plugin and support?

Readonecc

Readonecc Purchased

Hi, could you please feature to check order status directly from the email (by one click)?

Hi, I have the Woocommerce Product Vendors plugin. Will your plugin be compatible with that? thanks

Sorry, browser glitched and my comment automatically tripled. Feel free to delete the others. Will this also work with Dokan woocommerce? thanks

Hi. We’ve not been able to check but if it isn’t we’ll give you a refund.

Hi. We’ve not been able to check but if it isn’t we’ll give you a refund.

Hi, I have the Woocommerce Product Vendors plugin. Will your plugin be compatible with that? thanks

Hi, I have the Woocommerce Product Vendors plugin. Will your plugin be compatible with that? thanks

We haven’t tested it with this plugin. Sorry.

Any idea when you have more templates?

Hi Michael. We don’t have a timeline for this. The situation is quite complex because for every new template there is store logic that goes along with it and for each update it adds to the technical debt we experience with having to test new functionality for each template one by one. It’s still a consideration of ours though. Is there something specific in a template that you are missing?

Hi.

I was recently asked to take control of a website that used Email Customizer but nobody knew which Envato (CodeCanyon.net) account was used to originally purchase Email Customizer. I thought for sure I could just re-purchase the plugin and use that license code but when I tried this I got an error (attached) that said “Update Failed: Download failed. Forbidden”....

Does anybody have any suggestions here? Would be much appreciated!

Here is a screenshot to the error I’m getting in the WP admin: https://www.dropbox.com/s/y3opyusz2rb5tj2/forbidden.jpg?dl=0

T

LeaMorar

LeaMorar Purchased

Hi there, is it possible to change the background color of the footer section? I’m using the Supreme option. On your website documentationhttps://www.cxthemes.com/documentation/email-customizer/general-use/ I see that there is a footer background color option in the Appearance section. Has this been removed?

Hi Guys,

Still waiting for the update,,, Wenn gonna this happen?

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