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Reviews for WooMail - WooCommerce Email Customizer

Reviews for WooMail - WooCommerce Email Customizer

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4.47 (55 ratings) 4.47 stars
Cart 2,314 sales

55 Reviews

for Customer Support

The possibilities to edit e-mails are very limited. The poor rating is due to the support. Out of three messages, only 1 has been answered and this answer did not help one bit. Support can't really be any worse.

for Customer Support

Customer support not answer of my tickets more thank 4 days...It's not possible to be true... I still not have answer of the tickets...

Author response

Hi,

We found that your latest ticket created on Saturday ( 23 January ). As you know, during weekends we are not working. That is why, response time is little bit more than expected.
Please note that our respond time can take up to 1 - 4 business days.

Best regards

for Customer Support

I am VERY impressed by how support helped me with my issue. I can HIGHLY recommend this plugin if you need a really good looking emails to be sent from woo commerce. Also very configurable!

for Customizability

so much work in order to configure just 1 email. So if you want to have one design for all the different emails you have to change each and every one... instead of changing 1 design template that could then be used for all the different emails you need... ;-(( I have spent hours - and then gave up.

Author response

Hi seo-master-77,

Once you customize one of your emails, then you can use it for other emails. For doing it there are 2 ways :

1. Copy email/Save as. Please read this article: https://askerov.ticksy.com/article/13453/
2. Save it as a draft and use it anytime: Please read this article: https://askerov.ticksy.com/article/13452/

In general, WooMail has predefined templates and blocks, so using them you can customize templates in a few minutes. You need to choose which template you need then just change a text or images. You can watch this tutorial: https://www.youtube.com/watch?v=eNR4ydcMP9E&feature=emb_logo&ab_channel=CidCode

Customer satisfaction is very important to us. If it is hard to use then we can refund it. If you decided to get a refund, please create a refund request we will approve it.

Best regards

for Design Quality

This has potential but simple tasks like not displaying the thumbnail just don't work. Sizing the logo was inconsistent at best. I will revisit after the next update.

Author response

Hi,

Sorry for the problems you have. We did not get any ticket from you. Can you create ticket in our support center and give us a little bit detailed information of those problems?

best regards

for Feature Availability

Without a doubt for me, the best extension to customize woocommerce emails.
The interface is clean and intelligent, the formatting faculties are numerous.
You get really beautiful emails.
I am delighted with this purchase.
I hope, but I have no doubt, that this extension will be maintained over time.

for Customer Support

Really nice guys, sorted out my issue immediately. It's the only email customizing plugin that I'm able to use while still being compatible with the other plugins I use.

Author response

We are glad to help you. Customer satisfaction is very important for us. Best regards

I have all emails designed but when I try to edit the text (yes the text, not the design), the design shifts and is no longer as it was made initially. A simple text change should not brake the design of the templates.

Author response

Hi,

Probably you are using one of the old version please upgrade the latest one. if you need solution please write to our support center or contact us via profile and give much detailed information about your issue. then we will provide you solution.

if we cannot solve your issue during 14days we will refund it.

Best regards

for Customer Support

The plugin is really great and easy to use. We had some problems with the preview texts of our e-mails but the customer support was quick and professional. They worked on it until the issue was solved. Just perfect!

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