60 Reviews
I purchased this as a competing product was abandoned. Again only 1 year later i'm in the same scenario as this has now been abandoned and is not being supported or updated.
Never understand why devs do this when it had great potential. People aren't asking for more features, just basic support so it doesn't break when woocommerce updates.
Nothing update
Nothing communication with users.
DONT BUY, THIS PLUGIN IS DEAD!
It's been 15 months since the last update. It not working at all. If you can't provide proper update to the plugin then whats the use of purchasing ??
- Lots of bugs
- No updates for over a year
Hello,
Support is not working...
I encounter this issue since the beginning.
In the builder, I put a smaller size for the footer of my email. On computer, it works fine. However on mobile, font is at the same size than the text.
How to fix this ?
Sincerely,
Romain
awesome!
The possibilities to edit e-mails are very limited. The poor rating is due to the support. Out of three messages, only 1 has been answered and this answer did not help one bit. Support can't really be any worse.
Good!
Customer support not answer of my tickets more thank 4 days...It's not possible to be true... I still not have answer of the tickets...
Author response
Hi,
We found that your latest ticket created on Saturday ( 23 January ). As you know, during weekends we are not working. That is why, response time is little bit more than expected.
Please note that our respond time can take up to 1 - 4 business days.
Best regards
by Fribi 1 year ago
Good plguin for mail.
I am VERY impressed by how support helped me with my issue. I can HIGHLY recommend this plugin if you need a really good looking emails to be sent from woo commerce. Also very configurable!
so much work in order to configure just 1 email. So if you want to have one design for all the different emails you have to change each and every one... instead of changing 1 design template that could then be used for all the different emails you need... ;-(( I have spent hours - and then gave up.
Author response
Hi seo-master-77,
Once you customize one of your emails, then you can use it for other emails. For doing it there are 2 ways :
1. Copy email/Save as. Please read this article: https://askerov.ticksy.com/article/13453/
2. Save it as a draft and use it anytime: Please read this article: https://askerov.ticksy.com/article/13452/
In general, WooMail has predefined templates and blocks, so using them you can customize templates in a few minutes. You need to choose which template you need then just change a text or images. You can watch this tutorial: https://www.youtube.com/watch?v=eNR4ydcMP9E&feature=emb_logo&ab_channel=CidCode
Customer satisfaction is very important to us. If it is hard to use then we can refund it. If you decided to get a refund, please create a refund request we will approve it.
Best regards
This has potential but simple tasks like not displaying the thumbnail just don't work. Sizing the logo was inconsistent at best. I will revisit after the next update.
Author response
Hi,
Sorry for the problems you have. We did not get any ticket from you. Can you create ticket in our support center and give us a little bit detailed information of those problems?
best regards
Without a doubt for me, the best extension to customize woocommerce emails.
The interface is clean and intelligent, the formatting faculties are numerous.
You get really beautiful emails.
I am delighted with this purchase.
I hope, but I have no doubt, that this extension will be maintained over time.
Really nice guys, sorted out my issue immediately. It's the only email customizing plugin that I'm able to use while still being compatible with the other plugins I use.
Author response
We are glad to help you. Customer satisfaction is very important for us. Best regards
I have all emails designed but when I try to edit the text (yes the text, not the design), the design shifts and is no longer as it was made initially. A simple text change should not brake the design of the templates.
Author response
Hi,
Probably you are using one of the old version please upgrade the latest one. if you need solution please write to our support center or contact us via profile and give much detailed information about your issue. then we will provide you solution.
if we cannot solve your issue during 14days we will refund it.
Best regards
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