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my plugin does not show the “Form” Option.
Thank you for choosing Elfsight Popup!
We’re very sorry that you’re having this issue, and we’ll be delighted to assist. Please contact us via https://codecanyon.net/user/elfsight and provide us with the direct link to your website page with the plugin. We’ll make sure to look into this in the shortest possible time.
Is it possible to add a checkbox? It’s about GDPR compliance. Unless there is a GDPR field ready with user declaration.
Thank you for your interest in Elfsight Popup!
Unfortunately, the functionality to add a checkbox is not supported in our plugin yet, we are extremely sorry for the inconvenience!
However, we have a wish-list tool where our people can request any new functionality they need – https://wishlist.elfsight.com and we’d appreciate it very much if you posted your feature request there.
Thank you for your answer (after 2 months). This is not a matter of wishes, but of lawfulness. Currently, your popup is against the law and EU directives. There is nothing to argue about here. If someone accepts it, they run the risk of legal problems – sooner or later.
Thank you for your message!
We’ll carefully consider implementing this feature in our next plugin updates.
We really appreciate your taking the time to help us grow our app!
Hello, I have installed the plugin and set up a popup to show on all page but the popup do not show up. I use Avada theme.
We are extremely sorry to know that you are having this issue, and we’ll be delighted to assist!
Please message us via https://codecanyon.net/user/elfsight providing us with a direct link to your website page with the plugin in question. We’ll do our best to find the most suitable solution for you.
My client suggested me to use this plugin for my website https://optimizeforseo.com and it’s really awesome.
We are happy to be of use to you!
Please feel free to contact us anytime.
hi, a quick pre-purchase question. Is it possible to trigger popup from a regular text link (url) rather than having it launch on time/exit/scroll etc? thanks
You can implement this with the help of On Click trigger. Please check out this article for more information – https://help.elfsight.com/article/779-triggers-in-popup-widget##click
Hello, i’ve purchased the plugin, installed and set it, but do not load in the home page. I’ve post a ticket requiring support by dashboard, but no answer i received. Any help please?
Please, accept our apologies for the long wait!
Our support agent has checked your case and replied to you in your ticket.
Thank you for your patience and understanding.
Hi, Could you please implement the possibility of adding a shortcode in a pop up (like for example a CF7 shortcode which could be executed to display a form)? I don’t think it would be really difficult, and it would be really useful. Because of that, I can’t use your plugin anymore and I have to use Ninja Popup. Maybe you could create a “shortcode” element (just like there are HTML or text elements), and in backend just do a do_shortcode($shortcode).
We totally agree that this is a great feature.
We’d appreciate it very much if you posted your feature request in our Wishlist – https://wishlist.elfsight.com
We really appreciate your taking the time to help us grow our plugin!
Does your tool support shortcodes?
Unfortunately, there’s no way to implement shortcodes in the plugin.
Feel free to contact us if you have any other questions.
Can your plugin send an auto-reply once someone submits a form (without the need for 3rd integration like Mailchimp)
Unfortunately, the functionality you’ve requested is not supported in our plugin yet, we are very sorry for the inconvenience!
after creating a few pop-ups, i get this error all the time: Oops, something went wrong. How long does it takes?
Thnx for helping
We’re terribly sorry to know that you’re having this issue, and we’ll be delighted to assist.
Please contact us via https://codecanyon.net/user/elfsight providing us with your website page with the plugin in question. We’ll make sure to look into this in the shortest possible time.
how to install script. please send link step by step video link or screenshot
Here’s a short tutorial that might help you – https://codecanyon.elfsight.com/article/560-what-are-wordpress-shortcodes-and-how-do-i-use-them
Hi, I just purchased your plugin. I’m trying to build a Click to Call “Floating” type widget. I don’t see any options for this? Where do I look in the settings? Thanks
I purchased your plugin only because of the “Click to Call” demo. If that feature isn’t available I would like a refund.
You are very welcome to check out our Click to Call plugin – https://codecanyon.net/item/elfsight-click-to-call/24493801
It should fit perfectly for your specific use case.
Hi. I bought a wordpress plugin on envato elements but ı cannot activate the license. Please help me.
The activation code is not provided for items downloaded from Envato Elements.
However, it is only required to give you access to automated updates, so it doesn’t affect the functionality in any way. You’re very welcome to use the plugin without activating it.
If any other questions come up, please let us know.
Hi, i am subscriber of envato elements, and downloaded your plugin there, but when installed it asks for purchase code, and when i add it which i got from download license from there, it says “Purchase code is not valid”
Unfortunately, the activation code is not provided for items downloaded from Envato Elements.
However, the activation is only required to give you access to automated updates, but it doesn’t affect the functionality in any way. So you’re very welcome to use the plugin without activating it! And if you would like to update your plugin, all you need to do is upload the latest version from Envato Elements and install it manually.
Hi, I just purchased this plugin and and have setup everything, but it does not appear as it intended to be. my URL is https://www.oum.edu.my
We’re very sorry to know that you’re having this issue, and we’ll be delighted to assist.
Please message us via https://codecanyon.net/user/elfsight providing us with your purchase code. We’ll make sure to look into this in the shortest possible time.
Hi, this plugin works with the latest woocommerce/wordpress because it has long been updated. Thank you.
Our plugin works perfectly fine with the latest WooCommerce and WordPress. You are very welcome to check it out!
Please feel free to contact us if any assistance needed.
I think this might need a WordPress 5.6.1 compatibility update. I just added an Excluded Page URL, but it looks like in the admin area after adding that the editing button is loading incorrectly where it is blank until I open it to see the URL inside. It still works on the front-end, but the issue looks similar to the compatibility problems that required updating in some of your plugins.
Keep up the great work!
Thank you for using our plugin!
We are very sorry to know that you have issues with our plugin.
We kindly recommend you to update the plugin to the latest version, this should resolve the issue.
Please let us know if it helps.
Hello. I really liked your plugin. I would like to ask a few questions before buying, because I did not see the functionality I needed in the demo.
I need to implement a pop-up window on my site so that customers can leave their contact information for communication.
1. Is it possible to implement sending letters to the mail through your pop-up windows? I only need 2 windows – phone and name.
2. Can I insert a shortcode from Contact Form 7?
3. Is it possible to make a pop-up window open by clicking on a link? In this case, there may be several links on the page.
Thanks in advance for your reply.
We will be happy to answer all your questions.
1-2. We are very sorry, however, the functionality you’ve requested is not supported in our plugin yet, please, accept our apologies for the inconvenience!
We have a wish-list tool where our people can request any new functionality they need – https://wishlist.elfsight.com and we’d appreciate it very much if you posted your feature request there.
3. There is an option to set a trigger in the plugin to make the Popup widget come up by a click on a particular element. You can find out how to do so here – https://help.elfsight.com/article/779-triggers-in-popup-widget.
In this case, if you have several different elements, you need to make one separate widget for each element.
Hello, excuse me, I want to make a full screen pop up when the user enters my page for the first time, but that it may have a type of carousel, I want to place some instructions on my site so that users can know how my online store works .
The question is how do I make the 5-item carousel and make it 100% high and wide.
Might you help me.
I beg you.
i want to do this.
Thank you for using Elfsight Popup!
Unfortunately, our plugin doesn’t support such a use-case, we are very sorry for the inconvenience!
In some future they could add that possibility, because that makes your plugin much more functional regardless of me.
maybe now with the theme of woocomerce people like me want to place a pop up of a guided introduction.
I would be grateful if you would at least take the time to think about it and discuss it.
Thank you for your attention.
Thank you for helping us grow our plugin.
We’d appreciate it very much if you posted your feature request in our wish-list tool where our people can request any new functionality they need – https://wishlist.elfsight.com.
Hi, can the popup content be multi-lingual by using WPML / TranslatePress / Localizejs , etc?
Unfortunately, our plugins are not multi-lingual and they do not support integrations with other plugins. We are very sorry for the inconvenience!
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