44 comments found.
Hello, I have a click-to-call plugin on my website, but it has recently stopped allowing me to edit or add new numbers. The error message refers to activating the license. I activated it, but it still does not work. Could you please assist me with this issue?
Hi, i use cache plugin (WP Rocket), and sometimes the bubble not showing… is there a js to exclude in the defer js section?
And also if we select “custom” position, where can we set the custom position?
Hello swisskud,
Thank you for using Elfsight Call Button plugin!
We are sorry about this issue. Please contact us via https://codecanyon.net/user/elfsight and provide us with the direct link to your site’s page with the plugin. We’ll jump in to check the issue in the shortest possible time.
As for the custom position, when you choose this option, it means that you can add the button to any specific place on your website, so you do not set this position in the plugin’s editor.
Regards,
Elfsight
Warning: in_array() expects parameter 2 to be array, null given in *public_html/wp-content/plugins/elfsight-click-to-call-cc/core/includes/update.php on line 136
Dear yappek,
Thank you for contacting us!
We are extremely sorry to know that you are having this issue, and we will do our best to help.
Please, make sure that you’re using the latest version of the plugin, which is currently 1.2.0. If you are, and the issue still persists, please send a message via https://codecanyon.net/user/elfsight providing us with the direct link to your website, and we will make sure to assist in the shortest possible time.
Regards,
Elfsight
Can I use the click to call via modal/popup button?
Hello dewwondm,
Thank you for using Elfsight Click to Call!
You can use the plugin via modal or popup button, please contact your web developer for the implementation.
Thank you for your understanding.
Regards,
Elfsight
Good luck with your sales
Dear codekaze,
Thank you for your kind words!
Regards,
Elfsight
Hi.
How do I adjust the custom position?
Dear dewwondm,
Thank you for using Elfsight Click to Call!
Please message us via https://codecanyon.net/user/elfsight providing us with a link to your page with the plugin and we’ll be happy to find the most suitable solution for your use-case.
Regards,
Elfsight
Hi I translated the language file for my country and put it in the language folder. But the plugin is not displayed in my country language? What is the problem?
Hellooooo
Hi Jonconner456,
Thank you for using Elfsight Click to Call!
We are very sorry that you’re having a hard time with our plugin and we’ll be happy to help.
Please contact us via https://codecanyon.net/user/elfsight providing us with some more details on what way you managed to translate the language file. We’ll do our best to find a solution for you.
Regards,
Elfsight
how to activate plugin, if purchased via envato elements subscription
Hello thewasim,
Thank you for using Elfsight Click to Call!
Plugins from Envato Elements are not provided with the license. However, you are most welcome to use the plugin without activation as it doesn’t affect the plugin’s performance by any means.
Regards,
Elfsight
Support, Please advise if your click to call button works with multivendor marketplace solutions like dokan etc..
Hello Vishanjad,
Thank you for your interest in Elfsight Click to Call!
Unfortunately, we haven’t yet tested the plugin specifically with dokan, but our plugin works with any themes or page builders that support standard WordPress shortcodes. So if dokan does, you should be good.
Regards,
Elfsight
Hello, is the click to call plugin compatible with any SIP provider?
thanks
Hello blemobile,
Thank you for your interest in Elfsight Click to Call!
Our plugin uses the standard browser functionality to place the call, so it will support the providers that are supported by your browser.
Regards,
Elfsight
Nice work , Good luck for sale 
Hey siddharthmakadiya,
Thank you!
Regards,
Elfsight
Can this be only visible on mobile view and not desktop etc, and applied sitewide in one go rather than adding to every page?
Hello OmriS,
Thank you for your interest in Elfsight Click to Call!
You can choose whether to display your plugin on mobile or desktop devices, or on both on Settings tab of the plugin’s editor, in Display Settings and Sections.
To make the plugin display on every page of your website, you need to add its shortcode to your website’s header or footer.
Regards,
Elfsight
hi, is it possible to use this together with your whatsapp button? I would like to offer these 2 ways to contact. thank you.
Hi feisalelgharbawy,
Thank you for choosing Elfsight!
Yes, the two plugins are compatible, so you’re very welcome to use them together. If any questions come up, though, we’ll be happy to assist, so don’t hesitate to contact us.
Regards,
Elfsight
Pre Sales Question. Can I use a Recall Function? Click on icon and appears field to put number recall?
Hello seo-metrics,
Thank you for your interest in Elfsight Click to Call!
With the way our plugin works, your users won’t have to dial or to choose a number to call. You will set the phone number in the plugin’s settings, and all the calls will be automatically directed to this number.
We hope this helps.
Regards,
Elfsight
what you say is right when a user surfs on mobile. But when a user browses on the desktop, direct calling doesn’t make sense. Should do it with facetime or with a connected phone. The desktop user prefers a click button to recall and not a click-phone button
Hello seo-metrics,
Thank you for getting back to us!
This use-case does make a lot of sense, and though it’s not supported at the moment, we realize how useful it would be to many people.
We’ve introduced a wishlist tool where our people can request any new functionality they need – https://wishlist.elfsight.com
The most wanted features will get implemented first, so you’re very welcome to submit your feature request and to vote for any other feature you like.
Thank you for helping us grow our plugin!
Regards,
Elfsight
Call window does not work on mobile devices. How can i fix it?
Hey tuanhuynh,
Thank you for using Elfsight Click to Call!
We’re very sorry that you’re having a hard time with the plugin and we’ll be happy to help. Please, start a conversation in our Support Center at https://elfsight.ticksy.com/ and send us the direct link to the page with the plugin. We’ll look into this in the shortest possible time.
Regards,
Elfsight
Do you have a script version of this? For normal php websites.
Hello prosenjeet,
Thank you for your interest in Elfsight Click to Call!
Please, message us about this from this page – https://codecanyon.net/user/elfsight
We’ll be happy to discuss this with you!
Regards,
Elfsight
Hey so it work.. but when I scroll the chat box goes behind the content of my website. I am using Flatsome Theme
Hey dslr,
Thank you for using Elfsight Click to Call!
This sounds like a z-index issue. We’ll be happy to fix it for you. Please, start a conversation in our Support Center at https://elfsight.ticksy.com/ and send us the direct link to the page with the plugin. We’ll be happy to help.
Regards,
Elfsight
thank you just did
Hey dslr,
Thank you! We’ll check this as soon as possible, and our support agent will get back to you in the conversation you’ve started.
Regards,
Elfsight
I work in Turkey … Can I take advantage of the advantages of this application within the field of the Middle East
Hello aymanpc,
Thank you for your interest in Elfsight Click to Call!
From what we know, our plugins work fine in Turkey, so you should be good.
Regards,
Elfsight
Presale question. Seems like a nice plugin, but are the widgets “sticky” on scroll? By this I mean that when you scroll the page, the widget “sticks” and it’s still visible while scrolling. In your demo, the widget does not stick on scroll. Also, it needs to work well on mobile devices. Looking forward to your soonest reply.
Hello joed777,
Thank you for your interest in Elfsight Click to Call!
Although this is not too obvious from the demo, the widgets are sticky, and they will scroll along with the page, so no worries about that. And the plugin works fine on mobiles, so you’re very welcome to go ahead and make a purchase. 
Regards,
Elfsight
Just trying to test plugin on your webpage… And nothing happens when I click 
iPhone XS max
Long and double press shows number. Check compatibility please
Hello deners,
Thank you for using Elfsight Click to Call!
We’ve tested, and there don’t seem to be any universal compatibility issues at the moment.
Please, check that you’ve added the number correctly, and make sure that calls are not blocked in your browser. If this doesn’t apply to you, please, start a conversation ih our Support Center at https://elfsight.ticksy.com and provide us with the direct link to the page with the issue. We’ll be happy to look into this for you.
Regards,
Elfsight
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