115 comments found.
Hello , can you help, the plugin for Elementor Pro Form Widget – Zoho CRM & Zoho Desk – Integration is not working as it is not appearing for selection in the field “action after sending” in elementor form.
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support or to envato@itgalaxy.company
Hi there,
I am trying to setup the CLIENT ID and CLIENT SECRET – I am having trouble figuring out what to put for the “Authorized Redirect URIs” section. Tried reading the documentation but still confused.
Any help would be appreciated, thank you so much!
I figured it out! You can delete this.
Hello, does it also work for Zoho Bigin?
Hello, thanks for your request!
Unfortunately no.
Please let me know if you have any questions.
Hi there, my leads have stopped being synched between the Elementor Form Database and Zoho. A month ago the current config was working and the leads were being sent to Zoho.
My logs are showing the following message:
zoho raw response {headers] (Requests_Utility_CaseInsensitiveDictionary: {})”,body user cannot access the api\”,\status\] (WP_Http_Cookie: {\name\] (WP_Http_Cookie: {\name\] (WP_Http_Cookie: {\name\] (WP_HTTP_Requests_Response: {\data\})”}
I have double checked, and the USER ID in the form is exactly the same as the Lead Owner ID of my client.
Why is this happening?
Hello, thanks for your request!
This error indicates that the user through which you set up the integration was deactivated in your Zoho – this could have been done by a user with administrator permissions.
More info – https://help.zoho.com/portal/en/kb/crm/users-and-control/user-management/articles/activate-deactivate-users
You need to contact the administrator of your Zoho to activate your user or you can go through the authorization process again, but through a different user.
Please let me know if you have any questions – https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support
But the user is active, we have checked this with the link you provided. So, if the user is active, why arent the leads being sent ?
No, of course the user is not active. Zoho can’t give false information and Zoho’s API responds clearly – CODE: INACTIVE_USER, message: inactive user cannot access the api.
You need to carefully check that your user is active or you can go through the authorization process again (Re-authorize), but through a different user.
Please let me know if you have any questions – https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support
Do you have an documentation about how to map a specific form with an specific zoho desk team? Is it possible with this elementor addon? BR Tommy
Hello, thanks for your request!
Unfortunately, at the moment there is no such possibility, but this will be added in the future.
Please let me know if you have any questions – https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support or to envato@itgalaxy.company
Hello there,
The information is not passing through to Zoho CRM for some reason. We have 1, Can you give us support on that?
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support or to envato@itgalaxy.company
Hi, We have installed the plugin on our WP instance and got the Zoho Client ID and Client Secret correctly configure.
When we go to the Elementor form, we are not seeing the fields. Also, loading button on settings page never loads like it is stuck.
It did worked before on this client website and suddenly it got disconnected and not it can be connected again.
thanks for your help.
Hello, thanks for your request!
Please enable logging, try to authorize and provide a log file. Please send your request via https://codecanyon.net/item/elementor-pro-form-widget-zoho-crm-integration/25074755/support or to envato@itgalaxy.company
Hello Team! Fantastic plugin you made there! one of a kind!
Pre-sale question: I would like to know if I can use this plugin on my subdomains? I have my main website that I use as a display, then have my leads / capture form scattered over my subdomains. I created a subdomain for each of my campaigns. Would it be useable across all my campaigns?
Thank you in advance for your advice.
Hello, thanks for your request and kind words!
Unfortunately, 1 license (purchase code) – one end product (site), that is, an additional license is required for each site if each site works separately, even if it is a copy. It doesn’t matter what level domain is used, 1 license – 1 site (end product).
If you use WordPress in multisite mode, that is, there is one platform and, in general, one end product, then you can use one license (purchase code).
You can get detailed information about the license here – https://codecanyon.net/licenses/standard
Please let me know if you have any questions.
I have setup the client ID and secret and all is authorised, When I go to setup form there is no option for Zoho in the “Actions After Submit”
Hello, thanks for your request!
Please enable logging, click “Reload fields data from CRM” and provide a log file.
envato@itgalaxy.companyHi,
We have already purchase Elementor Pro Form Widget – Zoho CRM & Zoho Desk – Integration and using this plugin successfully,
Presently trying to add assignment rule ID of Zoho CRM to the plugin. I have already created the Assignment rule in CRM hence kindly guide me Were to add this rule ID so that it works
Hello, thanks for your request!
Replied to your email.
Hello Sir/Ma’am,
my leads not showing in the Zoho dashboard. please help me with it.
Thanks Deepak Singh
Hello, thanks for your request!
Please enable logging, make a test submission and provide a log file.
envato@itgalaxy.companyWe have installed the plugin on our WP instance and got the Zoho Client ID and Client Secret correctly configure. When we go to the Elementor form, we are not seeing the fields and are stuck there.
Hello, thanks for your request!
Replied to your email.
Hello,
I have a problem and although I found the plugin on another website and this website no longer exists and I also no longer have access to this website.
Now I have received the plugin for my new website and I get an error message that my purchase code is already being used by another website.
How can I solve this problem?
my purchase codes: 2383a791-b025-4228-821c-d09ce782078b
Best regards,
Imad
Hello, thanks for your request!
Please edit the comment if still possible and remove your purchase code from it. The purchase code is not public information. Comments are public and available to any user.
On the problem. Since the previous site does not exist, I did a manual reset. Just try again.
Please let me know if everything works out.
Zoho One (CRM) – Leads company name is showing mandatory in the elementor but not in CRM please advice
Hello, thanks for your request!
If these field are optional in your Zoho, then you do not need to fill them in (they are displayed with an asterisk, since these are mandatory field by default).
If in Zoho you can create a `lead` without these field, then a `lead` will be created from the form as well.
Please let me know if there is any problem with this.
Yep but if i not putting any fields we get forms error
Also save as attachment not works
Thanks for your reply!
1. Please provide a screenshot of the error.
2. Please enable logging, submit a test form and provide a log file.
envato@itgalaxy.companyHow we can enable login – no save button near the checkbox
Hello, thanks for your reply!
Sorry to wait. For some reason, the comment was not included in the unread set.
Just click `re-authorize` with logging enabled.
Also, you can download the latest version of the plugin, manipulations with the log are made more convenient (via ajax).
Hi, I am having an issue with this plugin, it works briefly but when i leave update and exit the page in WP and then try and access it again elementor enters in ‘safe mode’ and it can not be disabled until I remove the form.
Hello, thanks for your request!
Please clarify why you decided that the problem was caused by a plugin and not something else on your site?
Just tried to reproduce the behavior in various ways and settings, but unfortunately this cannot be reproduced.
Sure the only pages that were affected had the form on it, once the form was removed it worked ok
I will try again to rectify
I have tried again and the same thing has happened
If its possible I can do a screenshare to show you
I now get a critical error when I try to ‘reload fields from CRM’
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Sorry I think it might be an issue with another plugin
Hello, thanks for your reply!
Please let me know if you have any questions.
Quick question: how to allow existing leads (email already in Zoho CRM) to submit new forms and be captured with new submission information? Currently it does not work the way it should: all existing leads (those who have already been stored in our Zoho CRM) will not be captured and updated in Zoho CRM when they submitted a new form.
Hello! Thanks for your request!
Please download the latest version. When setting up lead fields, at the top you will find a `Send type` select box, where you need to select `Update/Insert`.
Please let me know if everything works out.
Where is that “Send type” select box please? Can you send a screenshot pls?
Please clarify, have you installed the latest version 1.14.0 ?
We just installed the latest and this is what we see: https://www.awesomescreenshot.com/image/7132842?key=740cd93286de672c704aef664a8e7571 Every page with a Zoho form is turning this – pls help!
Oh, I apologize!
Please redownload, already solved.
Yes we just installed the latest version 1.14.0! Check here： https://www.awesomescreenshot.com/image/7133229?key=efdb08b084d6aec301622c624c57f44a And right after that, our whole site is down – every page with a Zoho form turns this: https://www.awesomescreenshot.com/image/7132842?key=740cd93286de672c704aef664a8e7571 Please help asap!
Ok it’s working now, finally, thx!
Great, thanks for your reply!
Please let me know if you have any questions.
Hey Team!
I was very happy to see there is an integration between Zoho CRM and my elementor page. I followed all the steps for verification and authorization. But when I enter the last step ‘authorize’ I am receiving a 403 page. I have no clue what I am doing wrong?
I hope you can help.
Greetings Eline
Hello! Thanks for your request!
In this case, please configure the integration through a different client type – “Self Client” (instead of server-based)
You will find information about this in step 2 of the instruction.- https://itgalaxy.company/en/software/elementor-pro-form-widget-zoho-crm-integration/elementor-pro-form-widget-zoho-crm-integration-instructions/
Please let me know if everything works out.
Hi yes, I did this already but the situation remains…
Sorry, but when using option with “Self Client”, you cannot get this problem.
1. When using “Server-Based”, the problem is as follows (this is the problem of your hosting provider):
You receive this message when the zoho redirects you back to the site after you clicked the `accept` button in the zoho.
When the zoho redirects you to a site, the zoho adds several parameters to the link, one of which contains the zoho domain (this is the usual oauth authorization process in zoho and the plugin does not affect it) – and something on your site or hosting, analyzes the parameters in the link and does not allow you to get to the site if the parameter contains a domain.
That is, when you get to the site back from zoho, then the link is of the form – https://yoursite/?param1=value¶m2=value&code=value&location=value&accounts-server=https%3A%2F%2Faccounts.zoho.com
The problem is in parameter `accounts-server`, since your software analyzes the query string and does not allow you to go to the site if the domain is contained in the GET parameter.
Please note that the parameter `accounts-server` with the domain name is added on the zoho side, this parameter does not add the plugin. This is the usual authorization process in zoho and it cannot occur otherwise – https://www.zoho.com/crm/developer/docs/api/auth-request.html
Therefore, the plugin is not related to this behavior and does not contain functions and does not make API calls that violate your rules.
2. When using the option “Self Client”, the process is completely different and you cannot get 403
Please check what you have selected “Self Client” in the plugin settings (“Zoho client type”) and followed the instructions.
Ha yes you are right… I have succeeded! I mixed up self-client and server based. Now it works! Thnx!
Great, I’m glad it worked out!
Please let me know if you have any questions.
Yes I have one other question. When I want to select the Layout ID I do not see anything. Underneath it it states that I can reset the cache if this happens. But when I do I get a ‘critical error’ Is there any way to fix this?
Ignore me! I have found the issue! My security inside Zoho was blocking the app. I turned off the IP list and now it works… Thanks for your product! It is exactly what I want.
Ah, this is great news!
in fact, your request was already in progress and I was researching ways to get the problem to give you recommendations 
I’m very glad that you managed to solve this on your own!
Please let me know if you have any questions.
Your service is great! Thank you for your quick replies!
Ok…. still having issues 
Everything is set-up and installed as I was supposed to. But when I test it, the lead does not show up in Zoho. I have enabled the logging so I can send you a log file if you want. One thing that i found curious is that the Lead owner is supposed to be a look up field, but I cant see anything. I entered both the owner name and the owner Zoho ID number and tested it, but nothing seems to happen.
Sorry for all the questions… in your documentation you say it is an easy set-up but I find it quite challenging…
“in your documentation you say it is an easy set-up but I find it quite challenging” – sorry, but the process is really not difficult for most users, so this information is true, and the difficulties you have are just an exception.
Please make a test submission and provide a log file.
envato@itgalaxy.companyThanks…I feel much better knowing that most users do not find it this difficult 
but I am happy for you that I am one of the few n00bs. I am sending you a log file.
Thanks for provided info!
I answered your email
I answered back
Hello. Does this also create a WP user, and if so, does it have an option automatically log them in – and set the page they’re redirected to after registration/login?
Hello! Thanks for your request!
No, the plugin is not designed for this.
Elementor Pro Form Widget Zoho CRM & Zoho Desk Integration is a Zoho CRM & Zoho Desk integration plugin for WordPress that makes it really simple to send your Elementor Pro Form Widget forms directly to your Zoho CRM or Zoho Desk account. After the integration, submited the form are automatically added as lead, contact or case (in Zoho CRM) or ticket (in Zoho Desk) to the specified account in Zoho CRM (or Zoho Desk), together with additional data.
Please let know if you have any questions.
Hello, I switched the domain (from something.wpengine.com to the production domain). I get this error: Already activated for another domain (site). If you want to transfer a license, then first deactivate it on the previous site.
I can not longer access the previous domain, how can I reset the domain for this purchase without access to the older domain?
Hello! Thanks for your request!
Please provide your purchase code – envato@itgalaxy.company
Hey, I have setup and integrated zoho crm with my elementor pro form , I tried submiting the form , but after sum=bmission, i cant see any leads getting captured in zoho crm, please help me with that !!
Hello! Thanks for your request!
Please enable logging, make a test submission and send a log file.
envato@itgalaxy.company