This author's response time can be up to 2 business days.
Still waiting for support on installation. ZERO replies for developer.
Please let me know your ticket ID. So that i can check and revert.
I would like to but it took from when i purchased it, and asked for some custom work on it, 4 months to get the final code… even then, once the script was delivered, it has been near impossible to get it installed on our server.
I have been reaching out to Sarah Harwals at email@example.com a number of times over the inability to get this script operionational. My last email to her was December 16th.
We would just like for it to work.. Can ANYONE be of help?
There is no ticket number, as we were communicating via email with Sarah since our original purchase. Does anyone ever follow up on those emails?
The above said email address is not associated with technical support or sales. Kindly drop us an email along with your issues and website details so that team will check and resolve it.
Email address : support @ edu expression dot com
I will reach out to you on this updated email. a bit confused about your comment that it is not associated with your firm given that it was her and via that email that i was able to get the update to the code. Nevertheless, let us see how this updated email works.
Still awaiting for a resolution. Extremely slow response rate.. Using their internal ticketing system, it still takes 2 days to get a reply. Most replies, when received, are apologizing for being slow. I used their ticketing system and it does NOT expedite the process. Extremely frustrated. Not sure what else to do.
The team is on it.
i purchased your online exam system.
When we create Exam then there is a setting : Random question .
I activate this but on student panel during exam question not coming in random pattern . Its show only subject wise.
So , As per your features please tell me how it will be show in student panel random question.
Please raise a ticket at https://goo.gl/yqjzc2 . The team will investigate and resolve your issue.
Hi, am interested in your script but I have a few questions.
1)Is there any option to enable/disable Paypal Payment Method and e-wallet ?
2)Suppose i want like students can only view their own performance they should not be able to see other students result is that Configurable through settings?
2a)Is there any option to enable/disable Group Performances for students?
2b)Is there any option to enable/disable Compare Report in My result section for students?
3)Add-on : Load entire question at once. Is this included in this?
1. It has eWallet and Payment gateway settings in Admin – Configurations
2. The result is only available for the person and is not public by default. No setting required. You cannot disabled result format. It require customization.
3. It’s add-on and will cost $50 extra.
Dear author today I have purchased your edu expression. But here I given new online test but . The test is showing invalid posting. Please help me
Many thanks for your purchase. Request you to please raise support ticket here https://goo.gl/yqjzc2 as this comment box is only for Pre sales inquiry. Your issue will be investigated and resolved.
Please don’t worry. Good wishes.
hello sir, I purchased this software , please tell me that which hindi font support for exam excel import . I am trying to import hindi excel file nut it show failed.
Many thanks for your purchase. Please raise a support ticket at https://goo.gl/yqjzc2 to resolve your issues. This section is only for pre sales. Good wishes.
CAUTION, this vendor is extremely slow in replying to issues. Replies to their ticketing system is generally 2-4 days AFTER you post it. Their help desk is a rotation of people, all using the same image (female) but the name changes over time.
I paid ($450) for CUSTOM DEVELOPMENT and when they finally delivered the code, the custom development was MISSING. When i asked them where these features were, their reply is that it is a CUSTOM DEVELOPMENT project and i would have to PAY FOR IT AGAIN ($450).
I don[‘t know if they are just scamming people or just incompetent. It would seem to me that they have a good reputation, but i am doubting that as the past 6 months have been a horrible.experience.
The Scammer is a big word to be used for us. Can you please paste a screenshot to public which of your ticket is not responded in the committed time frame ? Ticket takes 2 working days maximum to respond except weekends and holidays.
It’s clearly written every where that this script support PHP 5.6x and you had PHP 7 server yet we spend time to troubleshoot the problem.
Most of the reviews are with us for good customer support. Elisha is primary Key contact for your support issues, i don’t see any different name any where in our ticket system.
Also consult Envato guidelines for what comes in support and what is excluded. No body asked any where about $450.
Sorry Pal but with the script of $65 we cannot work day and night for you troubleshooting and configuring your server issues.
You can claim for refund and i can generously grant it in-spite of all the effort we put since past many weeks.
Please purchase script from other vendor who can provide superman support day and night. Good wishes.
Do you really want me to post all of the emails that I have exchanged with you here?
I have 26 of them that deal with the payment and outline of the custom development that I PAID for you to do AFTER I purchased the script. I paid $450 to your PayPal account: firstname.lastname@example.org and then tried to follow up with you a couple of dozen times.
You were to have done three things:
1) Stripe Terminal (i sent a tool to assist with this)
2) UI Design (i sent you a theme i wanted to use)
3) Public Certificate Lookup
You might want to check your email account to see that conversation thread.
I would suggest that you do a tiny bit of research on how you have let my purchase and custom development ‘slip through the cracks’. I will be happy to have these comments deleted IF AND WHEN YOU START DELIVERING on what you have been PAID for.
If you are willing to refund the original purchase PLUS that $450 paid for the custom development PLUS the amount i paid to continue support, I guess that would be ok.
What i would PREFER is that you deliver the code AND features that I PAID for.
Now i have got the point. I guess some of the emails are off the records which is creating confusion. Earlier we were working in association with another company but now we known as Silver Syclops Inc.
I really don’t bother about this comment, but if you have paid for something and we missed it out. I will surely either refund you the entire amount or track the previous emails and deliver the work.
I guess you are talking about emails older than 4-5 months ?
Please allow me 2 days. let me track all the conversation associated with your Order ID and purchase to get better idea about what exactly is missing from our end.
We are selling the exam software since 5 Years without any complain like this. On the other hand, again response priority is based on ticket queue and we have dedicated resource for customer complain handling. We already troubleshooting many of your issues.
I guess we both want work instead of debate.
correct… please advise.
I stand corrected… Silversyclops came through with flying colors. The researched what their prior service company did and saw that I was correct. They quickly did the previously paid for work and assisted with a difficult installation. They stood up for their product and their reputation. They out performed themselves and showed them good stewards of their product and customer relationships.
Just because of a small miss-communication from our end you had to suffer such an inconvenience, but we are happy that your work is finally delivered. We will keep on providing dedicated services and support for all our clients.
Many thanks for such a wonderful word. Good wishes.
can i upload bulk users
Yes you can.
Amazing Customer support and Excellent Product.
Good in terms of functionality and speed.
Thanks for making such a wonderful software.
Thank you for such a positive feedback. We are committed to serve our prestigious customers. Many thanks for your purchase.
dear developer you buuton certificate not funtions
It’s disabled in demo due to server load. It will work in real application.
allright thanks for reply
Your welcome sir : Good wishes.
how to get 50% discount ?
The mentioned price is discounted price. Thank you
I had installed edu expression pro ( online examination system) .when entering questions with equations i need the editor to be loaded.when i click load editor nothing comes. please help.
Request you to please raise a support ticket at https://goo.gl/yqjzc2
The team will help you determining and resolving the issue
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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