Important and Popular Questions
1 – Installation service not available at the moment but we can recommend freelancers to do that for you so the installation and customization service not included in our item support service.
2 – For customers who have Regular License: we do not support for setting your server or flutter environment in your local device (iOS or Android) installation, please check our demo application and try all features before buying it.
3 – For customers who have Extended License: we will support you and checking your hosting and flutter environment in your local machine, get help in payment issues, notification issues, adding new languages and translation issues.
4 – When you customize your application our support team cannot help with issues from your customization.
5 – We try for a fast reply to your tickets, but as described on our support tab, response time may be up to 5 business days. Too many issues/features questions that do not include in support service will slow down our reply time. Please investigate yourself before opening a ticket or posting a comment.
6 – Before asking/opening tickets on our system, please check our instantly updated documentation https://support.smartersvision.com/ also you can check our FAQ section in our documentation you will get a fast reply than open a ticket.
7 – Please don’t ask for support in the comments area. Usually, you will get the answer “Please open ticket on our support” because when you open a support ticket directly you will be assisted immediately, in this case, we BOTH saved our time.
8 – Try our demo application and admin panel for free, we can clarify anything before purchasing our item.
9 – You can’t get a refund once the item has been downloaded in any circumstances, check Envato refund policies https://themeforest.net/page/author_refund_policy
10 – Read twice all things above before purchase our item