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All of a sudden, translated pages and post started giving 404 error. Any suggestions?
Did you change your theme? Try and re-save your permalinks. If you can’t get this to work please submit a ticket and we will review.
how i can auto automatically translation
I’m sorry, but did you miss that this is NOT an automatic translation plugin.
400 Bad Request on click a transliterate in tag archive page
Can you please submit a ticket and provide wp-admin access so we can review this.
I just tried to translate Post Tags and Post Categories and it works. Please provide information about where you get this error when you submit the ticket.
2week ago my ticket not fixed
My developer submitted a ticket last week concerning an error he noticed:
“Fatal error: Call to undefined method easy_translation_manager_backend_controler::etm_g_boxes() in /var/www/bibi/maintenance/wp-content/plugins/easy-translation-manager/includes/inc/class.backend_controler.php on line 610”
It puts us in a delicate situation with the client. Of course, we could debug it but the problem is that our changes would be overwritten at next update, as you know.
Can you update me about this ticket, please?
Thanks in advance for your help.
Hello Florence. Can you please tell me the ticket no. and I will get a developer to follow up asap.
Unfortunately I can’t but it’s been submitted on last Friday, maybe you didn’t receive too many tickets that day and you can retrieve it?
We will look for it.
I’m sorry but we have waited too much time, the ticket has been submitted last Friday and the issue is not fixed yet, 7 days later. One of our developers will have to fix this issue for you.
I’m sorry, but you guys updated the wp-config.php yesterday. We do have other tickets that we also need to attend. We have added a note to the ticket and asked our developers to follow up.
We updated it the same days you requested it, no? And what did you do to fix the issue during the 5 days before you requested this file update? And since we updated it?
We can not debug your website when we can’t turn debug mode on in your wp-config.php. The FTP access you provided didn’t allow us to update the wp-config.php. You guys updated the wp-config.php yesterday. We are doing this as fast as we can.
My developer updated the wp-config.php the same day you asked it, 2 days ago. The ticket has been submitted last Friday and I mentioned here that it was urgent.
Yes, everything is urgent. If you can’t wait request a refund. I’m sorry, but we can’t do this faster.
We replied 3 days ago now and we replied the same day that you asked. This screenshot has been taken yesterday: https://i.imgur.com/coxdgtA.jpg What happened since last Friday when we submitted the ticket? Nothing. What happened since we edited the wp-config.php file 2~3 days ago? Nothing. Conclusion: we are now 8 days after the ticket has been submitted and the issue is not fixed.
I’m sorry we were not able to help you in a timely manner. Good that you have developers that were able to do so. I suggest you request a refund so you don’t have to deal with this in the future.
We submitted this ticket 2 weeks ago, we mentioned it was urgent as it was putting us in a delicate situation with our client, did you provide any solution in the meantime?
The answer is NO. We had to provide you with the solution, so you could fix your plugin and update it! And I hope you’ll update it with this fix…
As you didn’t fix the issue we reported 8 days ago, we had no choice but to fix your plugin. One of my developers will provide you with all the details you need to fix your plugin, so that this issue doesn’t come back at next update.
I’m sorry we were not able to help you within the timeframe you were looking for. Glad your own developers could fix this. I suggest you request a refund so you won’t have to deal with this in the future.
The lead developer that was responsible for this plugin has unfortunately left our team and we have handed this over to other developers on our team. Unfortunately things take longer time than we want. I feel really bad that we have not been able to help you in a timely manner. We are working on some improvements and some core changes, but these are time consuming and needs to be carefully tested.
We’re now 3 weeks after the ticket has been submitted and you didn’t fix the issue.
Please read the comments on the ticket.
Your answer is unacceptable. If my developers can debug your plugin, it means you could hire a developer to do it too. You just don’t want to spend money on this plugin because it’s not generating enough revenue. You prefer to lose $20 when someone bitches rather then paying a developer to offer a support.
We do definitely support the plugin, but we can’t fix the issue on your website in a timely manner. We have spent hours on it and not been able to fix it. This is not fair to you and therefore we have asked you to request a refund.
1 week ago not has any support for tags error
open ticket and waiting 1 week ago .
there is no documentation!!!, it does not seem serious to me that there is not this document, I see that it has been unnecessarily requested for years.
There is an article in our Help Center that explains how you get started. And all features are explained with tips in the right side. If there is something you can’t figure out feel free to contact us at our Help Center.
Not taken into account the declension of words in Russian (
Sorry, but not sure what you mean. This is a translation manager and it will show what you enter into it. This is not an automatic translation tool. The example we have created is done with Google Translate and is most likely not correct. It is simply an example.
Please clarify what you mean.
Something weird is happening. I’m on a page written in french. The default language in the plugin’s settings is set to french. But it seems I have to duplicate this page to create the french version of it, which is…crazy, no? I can’t assign this page to the french language. So, what’s this page for? In which language will it show (spoiler: none)?
Thanks in advance for your help. I hope you won’t need several weeks to provide an answer this time…
I’m not sure I understand what the problem is. ETM doesn’t copy the page like WPML does. We will have to login to your website and review this.
My client created the pages in french, which is the default language set in ETM. But to manage the french version of the page we have click on the french flag, which creates a new page. Then, what’s the main page for (the page where no flag is in big size)? You already have the credentials to login.
I’m afraid the browser language detection of your plugin is not working either. My site is in french and translated in 3 languages: spanish, german and english. If I set my browser language to spanish, I still see my site in french: https://i.imgur.com/p0AqFjr.jpg
Hi, this ticket has been submitted one week ago and you didn’t provide a solution in the meantime. That’s very annoying. Ticket number #10887
What setting do you take into account to automatically switch the language? We thought it was browser language but we’ve changed it from french to spanish in Chrome (of course, the site is translated in spanish) and we’re still seeing the site in french: https://i.imgur.com/lK4xjh8.jpg
It has nothing to do with WP Rocket, in fact, as it’s deactivated: https://i.imgur.com/pkSafN3.jpg
Which information do you use to determine user’s preferred language? Is it its computer’s OS language instead of browser’s language?
I’m sorry, but we can’t answer these technical questions on the Codecanyon dashboard. Our developers are not reading these comments. You already submitted a ticket and I will add some comments to the ticket for the developer in regards to detect language feature.
Your answer to the tickets we submitted is “ask for a refund, as we cannot support this plugin at the moment”. It’s unacceptable. If my developers can debug your plugin, it means you could hire a developer to do it too. You just don’t want to spend money on this plugin because it’s not generating enough revenue. You prefer to lose $20 when a client bitches rather then paying a developer to offer a support.
You’re not serious. The last time, it took less than 2 hours for my developer to fix the first issue we submitted. And he was discovering the plugin. 10 days after we submitted the ticket, you hadn’t provided any solution. You know that once a website is using a translation plugin, we have no choice but to keep using it, as changing would be too expensive.
As I mentioned to you the original developer on our team who was responsible for the development has left our team and we have been forced to get some of our other developers to take over. If your own developer could fix the problem in two days then you are good. We are in the process of making upgrades and changes to the core, but it is a tedious process.
Hi guys, i have a question. Does this plugin change the url too or only the page content? Thanks in advance
Yes you can set permalinks for language. This means in English a page would be yourdomain.com/contact-us and in e.g. Danish it could be yourdomain.com/kontakt-os
This comment is currently being reviewed.
You said: “We do definitely support the plugin, but we can’t fix the issue on your website in a timely manner. We have spent hours on it and not been able to fix it. This is not fair to you and therefore we have asked you to request a refund.” – You’re not serious. The last time, it took less than 2 hours for my developer to fix the first issue we submitted. And he was discovering the plugin. 10 days after we submitted the ticket, you hadn’t provided any solution.
Great your own developer fixed the issue. The developer we put on the task was not. I’m sorry for the inconvenience, but that is the fact.
Why did you report my comment? Was I saying something wrong?
Please notice that we have many happy customers using the plugin, but in the rare cases that we have issues that we can’t solve, there is no other way out than requesting a refund or get your own developers to fix the issue.
I’m sorry we have not been able to fix the issue on your website in a timely manner.
Can you use this on only one page and not set to global function?
I’m not sure what you mean. This is NOT an automatic translation plugin. This is a plugin that enables the website owner to manage a multilingual website. You will need to enter the translations yourself. We do have an API that uses Yandex translation API as a help, but this is only considered a help to the translators.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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