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Hi, may I request support for convertplug as the current subscribe forms are somewhat limited. I use the subscribe button in your plugin but, having two separate forms seems a bit silly. I don’t know if it’s possible but convertplug integration to load up form via shortcode on subscribe button click would be ideal.
Bit of feedback for your frontend dashboard, there are tons of features but it’s very hard to navigate. Takes me a long time to do anything as well since you have to load each menu. So imagine, you’re looking for a function and you can’t find it so you have to go through all the menus. Guaranteed 20 minutes spent looking for one thing, also there is no useful documentation. It could be a lot easier, my brain just can’t focus with all these options, it’s confusing. I’m not saying lots of options are a bad thing because I tried about 10 different sharing plugins and yours is the only one that functions correctly. But the organisation of menu options could be improved greatly.
Technically it is possible to use Convertplug with subscribe button as shortcode added. Contact our support via mail to appscreo at gmail dot com or to https://support.creoworx.com and they will assist you.
I also forward your concerns for usability to be reviewed by delopers. We try to group all options by type in friendly user way and I will be happy if you share via mail the difficulties you have to appscreo at gmail dot com.
For the next version we include lot of changes about this including live preview customizations of most options directly from site without opening plugin settings.
We will take care of this. During weekend we run maintained tasks which delays for a while answer of support requests but all they will be sorted out in the next hours.
Without live page it is hard to guess but here is a few things that you can check:
1. If you use any cache or CDN clear them and try again. 2. If you use plugin precompiled mode turn it off, reload page to see icons appearing and then turn it on. This will ensure that cache of static resources will be fully compiled again with the new protocol.
If that does not solve the problem you have contact our support team via mail to appscreo at gmail dot com (without purchase code you will not be able to access our support system) and provide live page where you take the screenshot.
Hi, how do I remove the network name please, I just want to shw the icon only which i have used a shortcode and inserted directly into the posts wehre I want them
Please ignore my message I have found out how I do this.
Is that possible
Mobile share button = visible on Blog
Sidebar = visible on Page and Blog (for Desktop and Tablet View)
but I don’t want any mobile share button on Homepage.
The problem now is when I enable Sidebar for Homepage, I can see mobile share button on homepage. I just want to get rid of mobile share button on homepage.
Can I make this thing to work this way?
Yes it can be done. Please send our support team live page to check the setup you have currently and they will provide you solution. You can do this in our support system http://support.creoworx.com or via mail to appscreo at gmail dot com
I would like to use Instagram for my website and I noticed there is no such option in your plugin to use. Maybe I am wrong, can you please tell me where I can find Instagram in your plugin (providing screenshot would be great)?
You can find Instagram in Social Profile or Social Followers counter. Share button for Instagram is not available as such command is not supported by Instagram outside their application.
Both options you can find in Like, Follow & Subscribe menu of plugin http://prntscr.com/e97juw
If you need assistance with setup please contact our support team in http://support.creoworx.com
I wasn’t able to open a ticket in your forum. Can you please tell me how to create a short code for instagram followers here ?
Contact us via mail to appscreo at gmail dot com and we will link you with required instructions. Also in the mail please provide additional details on what was the problem with opening the ticket (I will forward it to developers for investigation).
I am using the bottom bar. Will you give me the CSS to reduce the padding top and bottom? Thank you.
Contact our support team via mail to appscreo at gmail dot com or in our support system http://support.creoworx.com and provide in there live page address.
They will check and assist you
Guys we need ur help to activate our media share on home page photo gallery
under #fiesta2017 we are putting images in a gallery
please help to get this done asap.
Contact our support team at http://support.creoworx.com and provide live page to check generated settings. Once after that they will direct with follow up steps.
hi i have arabic site and there some buttons not working will like Posted in Twitter and also some other releases do not work
And also counters do not work
Please refer to our support system http://support.creoworx.com where support staff will assist you.
Its happening again…
Whenever I try to get “Personalize display of share buttons” turned on, it’s not saving for the share button bar on mobile position.
Whats happening? Could you help?
I have just sent you an email, with login credentials to help with the issue.
Thank you in advance.
Support team will check it out and get back to you. Thanks
Hi there, I got this plugin as part of the Bitz theme and I am having problems with twitter sharing on non-english (arabic) posts, when you click on twitter share button it just shows the first two arabic words of the title instead of the full post title, can you help me with that ?
I suppose that problem here is from tweet optimization option. In English length is good but when translated to Arabic all symbols may exceed the number of allowed to use ( Arabic characters need to be encoded ).
So in first check out in Social Networks – Additional Network Options under Twitter if that option is on – if so turn it off and try again.
If that does not help contact our support team via mail to appscreo at gmail dot com ( they will assist you no matter that you are not a customer )
Hi, I’m using the Post vertical float position. I need the buttons to be floating on the right side of the post, not on the left (which is by default). I saw that there’s an option for this when you pick the Sidebar position, but not the Post Vertical Float position. Can you tell me how to do that? I can provide you with admin access if you want me to.
I attach an image that will illustrate my problem: http://awesomescreenshot.com/04268xfleb
Placement on the right side is specific and depends on entire site content and style but technically we can suggest you solution. Send us live page from where you take the screenshot in our support system http://support.creoworx.com or via mail to appscreo at gmail dot com and we will provide you what you need to do.
Alright, you got email. Thanks!
Is there a custom .css option that will allow me to create a ‘rotate’ animation on the social icon please?
I have taken a short video of what I would like to be able to do: http://screen-shot.co.uk/rotate.mov
Right now in plugin you can use the built inside animations – you can see them here https://socialsharingplugin.com/button-icon-animations/ but there is one that is close but no the same.
Technically you can add your own animation code too in the CSS field inside plugin if you have such generated. I will also forward the animation suggestion to dev team and I am sure they will add such in upcoming updates.
Please contact our supprot team via mail or in support system http://support.creoworx.com and they will keep you in touch when this will be available in plugin. They can also assist you if you have custom animation code to implement it with button display.
Hi In my website, it loads 2 files: 1- essb.woff . 2- essb.socialfollowers.woff . I want to know if I change your settings, can I load these as 1 request? Thanks.
These fonts contain different set of social networks used by different components – one is for social sharing and the other is for followers counter. We also wish to be able to load all them with single call but unfortunately there is no technology which can allow you this.
For more information you can refer to our support system http://support.creoworx.com
Thanks man, just wanted to be sure
Hey, Can I use this plugin to autopost on FB, twitter & G PLUS?
No you cannot use plugin for automatic social network posting. In feature we have plans to add such functionality but I cannot give exact time when this will appear.
Hello, after changing my site from http to https, all the facebook counters are 0. Do you know how to solve this problem?
You need to use Share Counter Recovery option in ESSB settings. The settings there have to be done before the redirection. This is why in 80% of the cases even that option can’t bring back the share counter value.
To assist with instructions what need to be done, please contact us via our support platform – http://support.creoworx.com/ or via appcreo at gmail dot com.
In your message please provide example links for which the counters are gone.
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