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Reviews for DW Question & Answer Pro - WordPress Plugin

Reviews for DW Question & Answer Pro - WordPress Plugin

Cart 2,415 sales
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73 Reviews

for Customer Support

No customer support! There are many problems. But there is no solution.

for Code Quality

u need to fix your plugin, plugin has a lot of bugs and must to upgrade to work well on the site.

I see here the plugin has old coding and it's not working well with PHP8.

for Customer Support

As of the date of this review the customer support for the plugin is not existent. The developer seems to have abandoned any support or communication. Even on their own product page the support forum is not working anymore. Offering the plugin should be suspended for the time being until the developer decides to offer support again.

for Other

Works well. Just needs a ajax option when sending a message, so you dont have to refresh the page.

Author response

Thank you, my friend. We will discuss about it.

for Bugs

I had a big project for a Question & Answer based site, so I bought this plugin.

In the end, there were so many bugs, display problems and illogical handling of new questions that my motivation for this site fell off.

I left it a bit abandoned until recently when I discovered that the questions and answers were no longer displayed, there was only the title, so I transferred all the questions and answers to articles and deleted this plugin.

I strongly advise against this plugin...

Author response

Can you tell us where you sent questions to us? We can not find your email or question. You can contact us and let me know all your issues, we can help you resolve them.
Please contact us via hi@designwall.com or https://www.designwall.com/question/ and let me know all your issues, we will check and help you now.

If you want to be abusing the rating system with false ratings you are free to do so of course. Just to let you know that this system is made for a real experience with the product so other people know more about the product from people who have used it.

for Code Quality

Plugin is not very professional in the coding and support, will look for an alternative plugin ASAP.

Author response

For some reason during the review that the plugin has missed the files in the lib folder. We have fixed and let you know via a question that you submitted on our forum. We are very sad that you did not receive the best care from us.
We are trying to improve that. If possible let us know your whole problem.
Please contact us via hi@designwall.com or https://www.designwall.com/question/ and let me know all your issues, we will check and help you now.

If you want to be abusing the rating system with false ratings you are free to do so of course. Just to let you know that this system is made for a real experience with the product so other people know more about the product from people who have used it.

for Customer Support

Support for this plugin is very poor!

Author response

Can you tell us where you sent questions to us? We can not find your email or question. You can contact us and let me know all your issues, we can help you resolve them.
Please contact us via hi@designwall.com or https://www.designwall.com/question/ and let me know all your issues, we will check and help you now.

If you want to be abusing the rating system with false ratings you are free to do so of course. Just to let you know that this system is made for a real experience with the product so other people know more about the product from people who have used it.

for Feature Availability

Best of the ones we looked at and tried. Alternatives didn’t work even to get setup. DW QA was easy to setup and use though the documentation could be improved and process for support questions improved. Those things and the lack of a category archive prevented a 5 star rating

for Other

Unless you're happy with what comes out of the box, this product sucks. Not very customizable and for anything you ask customer support they have one standard answer - "at the moment we do not support this feature". Make sure to go through their support forum and read through discussions before you buy.

for Customizability

Poor customizability, poor support. Overall waste of time. Want my money back.

Author response

Can you tell us where you sent questions to us? We can not find your email or question. Please contact us via hi@designwall.com or https://www.designwall.com/question/ and let me know all your issue, we will check and help you now.

If you want to be abusing the rating system with false ratings you are free to do so of course. Just to let you know that this system is made for real experience with the product so other people know more about the product from people who have used it.

for Design Quality

Plugin that does the job, with options and documentation that could be improved.

for Customizability

önce ücretsiz kurdum. denedim. daha fazla fonksiyonla kullanırım dedim ve ücretli pro versiyon aldım.ücretsiz kullanımla, ücretli kullanım arasındaki farkı hissedemedim. ben doğru görmediysem bu konuda bilgi alabilirmiyim.

for Customer Support

Support is very long. SEO OnPage is not finalized. Bugs in styles.

for Bugs

I have to buy the pro plugin to add the upload file option.

Everything was bugged after install, the plugin theme totally changed in front end and I had to uninstall everything and close my support right after.

After installing this PRO plugin my website went done because I couldn't fix the issues quickly enough cause all my customer started complaining.

Do not buy this plugin if you think you will just have to set a few things up before it will work.

That's the first time I'm buying a plugin over here I wish I didn't.

Wanna wate 30 bucks? Buy pro version, free is less buggy

Author response

Hi,
I know what you want and What about your feelings when facing the issue. I think you have some confusion with the plugin. many users using the plugin and work fine. I think another plugin from your site conflicting with the DW Q&A. Please send me your site and FTP account via email: hi@designwall.com we will help you check and fix/ configure the plugin.
Please get our support before submitting a rating.
looking forward to hearing from you soon!
Regards,
DesignWall Team

for Documentation Quality

Documentation is non-existent and forum is ironically lacking. Author ghosts you on chat when you then ask questions try to get basic features working ‍♂️ Recommend against buying, free version is adequate for the price.

Author response

We have included the document in the download package and we have sent the document for you via email. We have tried to contact and want to understand your issue. You don't let me know detail about the issue. Just said the plugin not work and issue about the document. We have tried to contact and help you configure the plugin.

If you want to be abusing the rating system with false ratings you are free to do so of course. Just to let you know that this system is made for real experience with the product so other people know more about the product from people who have used it.

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