This author's response time can be up to 1 business day.
please reply my question on https://themeforest.net/item/dw-helpdesk-knowledge-base-qa-faq-wordpress-theme/15919651/comments
Please accept my apology for the delay in getting back to you. We have answered your question in this product.
Presales question: Is there a separate plugin to integrate this with MyCred and Ultimate Member?
There are no plugin to integrate this with MyCred and Ultimate Member as you mentioned here.
hi, I bought the plugin. I’m editing the “po” file to edit the language, but there is no change. thanks
Have you selected your language from the Dashboard? Please contact us via email: firstname.lastname@example.org
I bought your pro version and have a database sync problem. I posted a message on your support a week ago and no answer since … Could you answer me as soon as possible?
Please send me your username & password of your site and FTP account for further checking, We will help you update the plugin. Also, please back up your site.
NOTE: You can send me your info via email: email@example.com
Thank you for your response. I solved my problem following the database synchronization after switching to the pro version. But a have a spam problem with WordPress comments on questions. I sent you a email. Thanks
Can you let me know your email, I can not find your message.
Yes, I saw your email. I will check and help you resolve the issue.
Can you please respond to my question about the material style? I would like it if your plugin supports the material style as an option to go with flat, default, and helpdesk
I can give you the files right now
I Have Two Questions
1. Is It Compatible With AVADA THEME or Any Other Theme as I Want to Change User Interface
2. Can I access Questions & Answers & Other Data through Wordpress API so that i can Build an APP
1/ Yes, the plugin works fine with the Avada theme.
2/ At the moment, the plugin does not support the API
At the moment, you can configure the permission in the Dashboard > Questions > Settings > Permission.
Please disable post option for the anonymous.
Yes I did. And it still didn’t give users the option of logging in. I was very serious about buying your plugin. I just uninstalled it last night as I had been waiting for a reply. So, when I didn’t get a reply I thought its too much of a risk. You had great reviews for this plugin before, the more recent reviews have been very bad, as if you are no longer interested in supporting this plugin or something else is going on. Its a shame because your plugin was one of the better ones. I just bought Sabai Discuss 5 minutes before seeing your thread. This after repeated attempts of making contact to purchase the pro version. I wish you the best.
Oh, I forgot to mention, what sealed the nail for me was that the subscribers or normal members posting questions were labeled as “Staff” on the front end and there was no way of fixing that.
Please send me the username & password of your site for further checking.
Via email: firstname.lastname@example.org
A week too late. Since your slow response, I wasted money buy then I have purchased a bbPress theme and wasted money buying a terrible plugin called Sabai Discuss, AVOID SABAI DISCUSS, and it wouldn’t work on my theme and the owner refused a refund, and after that I bought bbPress theme Disputo and used it with the free Multiple Themes plugin. And now I am very happy. So, anyone else looking for a descent solution, don’t waste your time, just go for the best bbPress and stop wasting time waiting for developers to respond to basic question. Btw, your plugin displayed correctly on my theme, I would have bought it in an instant has you responded to any of the messages.
I have checked our email and can not find your email. We can help you resolve this issue with some custom in the plugin. If you still want to use the plugin, you can let me know via email and send me the Email title that you have used. We will check and help you.
I want to buy a forum software for the https://bestwatcheszone.com which a complete secure
Yes, the plugin complete secure. We have +10000 user using.
hi. I have a few questions before buying.
I installed a free version of your plugin.
1. My text editor is too functional. https://prnt.sc/uvw6r5 I need to restrict it for users. Can you help me do this after purchasing the plugin?
2. What settings have buttons to share on social networks? I need to put only Russian social networks, and remove the rest. https://prnt.sc/uvw7p7
2.1 do You have a choice of button design?
3. You don’t have this markup https://yandex.ru/support/webmaster/supported-schemas/questions.html?lang=en
Can you help me make this markup on my site if I buy a plugin? Or, do you plan to add this in the next updates?
4. I am considering buying another plugin too. It allows you to add files and photos to the question. Do you plan to do this functionality in your plugin?
5. I need to export a large number of questions. How can I do this? Do you have an export/import function from CSV?
1/ In this case, we can help you custom the plugin to resolve this issue. Please send me the username & password of your site via email: email@example.com
2/ You can find a plugin here: https://wordpress.org/plugins/search/social+share/
3/ Yes, the plugin does not fully compatible with the Schema.
4/ We have included the Attachment feature in the Pro version, you can add the file to the question and answer.
5/ You can use the Wordpress Import plugin: https://wordpress.org/plugins/wordpress-importer/
When adding a question, the user can add a keyword tag. But it can’t add an existing tag. https://prnt.sc/uvx8l1 This will lead to the mass creation of inefficient tag pages that are negative for both users and SEO. Tags should combine similar user questions. But users don’t know which tags have already been added and will write their own. As a result, a large number of tags will have only one question, so this tag will not combine anything, but will simply create the wrong page. I recommend adding a hint function when writing a tag. That is, at the moment when the user starts writing a text, a hint should be displayed which similar tags already exist. How it is implemented in the backend editor https://prnt.sc/uvxd8y
In this case, we can help you custom the plugin to resolve this issue. Please send me the username & password of your site via email: firstname.lastname@example.org
Please I need refund, I sent request, but no response from you!
We have accepted your request.
Hi, Is there any way to show the Question Title and The Question Description both in Question List Page?
At the moment, the plugin does not support to show Title and Description as you mentioned here.
Is there any planning to add this features soon? I want to know, because I want to buy this plugin.
I sent and notified to our technical team about this feature. We will check and discuss about it.
Thanks for consider. It will be enough to show the Question Title and The first 2 or 3 line of Question Description(like excerpt) both in Question List Page. I’ll wait for your reply. Thanks again.
Yes, we will discuss and let you know about it.
What about auto tagging / Hide Tags / wysiwyg editor – you do it with a very simple short script, why your are torturing your buyers? these questions are repeated every time, only the time itself by answering the comments is more time then making the adjustments!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $17
Price is in US dollars. Price displayed excludes sales tax.
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work
We'd like to ask you a few questions to help improve CodeCanyon.