This author's response time can be up to 1 business day.
Sorry, I meant to say, I’m not getting (H1) on my answer page? same as the demo
Hi, thanks for contacting DesignWall.
Can you please give us more information or screenshots about the matter that you have been encountered so that our technical supporters can help you solve it?
You can contact us via email@example.com for further assistance, we are always there to help you.
Is this plugin still active? I am getting the following error message on demo page.
“This page isn’t working
demo.designwall.com didn’t send any data.
I also signed up and asked a private question on designwall.com support forum 3 days ago but i have no reply on that there.
Hi, Thanks for contacting DesignWall.
We’re sorry for what you have been encountered, but it’s because of the server errors these days.
We will try to fix it as soon as possible. Please be patient, thank you.
i am searching for , first create categories and then under which many categories .. so that user can ask under subcategories . is this theme help me to create my requirement
Hi, thank you for writing in.
To open subcategories, please go to the file
and add this code under the line 42:
‘hierarchical’ => true
Should you have any more questions, don’t hesitate to reach out.
Language pt_BR no work! I add define (‘WPLANG’, ‘pt-BR’);
Clean cache, etc etc etc…
Hi, Thank you for being one of our users.
Please go to Dashboard > Settings > General > then choose the language option: Português do Brasil
If there is any text that hasn’t been translated. Please use Proedit to translate them into Brasil.
Please contact us if you have any more problems.
Please change the (‘WPLANG’, ‘pt-BR’); to (‘WPLANG’, ‘pt_BR’);
If there are any differences, kindly let us know. Apologies for the last support helpless to you.
No work! Plugin PRO…
Worked plugin free…
Thank you for your feedback. Sorry for what you have been encountered. Please provide us with your site URL as well as the account and password via the email: firstname.lastname@example.org. Our technical engineer will check and fix the error for you.
Please don’t worry because your information will properly secured.
Hope you a happy new year!!
Suggestion for buddypress integration, Can you make the buddypress integration a plugin/addon rather than adding bp-custom.php file in the buddypress folder in themes directory. When the core theme is updated all the customization goes away and I can’t be editing the theme files every time the theme is updated. I tried adding the code to my child-theme but it did not work.
Thank you for your valuable suggestion. We highly appreciate it and will update it in the next version.
Our software isn’t perfect, but we are maniacally focused on making it better.
If you have more comments or suggestions, kindly let us know, we would love to hear.
Have a good day ahead.
(1) How do I get the “Forum Categories” widget to show categories and sub-categories in the same order that I have set up in the category drop-down list? Note: I used “Category Order and Taxonomy Terms Order” plugin.
(2) In the “Settings”, I have selected “Disable question status feature”. How come when I go to answer a question, there is still the option for “Who can see this”?
(3) How do I change all the references to “Subscribe” to say “Follow” instead?
(4) I am using the Houzez theme which allows users to register and set up profiles. How come the DWQA plugin is not showing the users’ avatar when they are logged in?
(5) How do I change the “Register” pop-up so that it is the same as the one in the theme, rather than the generic Wordpress one?
Hi guys, any help here?
I posted the same questions on the Design Wall support forum and have not received a reply there either.
Hi, Thank you for contacting DesignWall and sorry for my late reply.
The solutions for your question require your site URL as well as your account and passwords so that our technical engineer can check and help you with this. Can you please provide us with the information to the email email@example.com? Your information will be properly secured, so please don’t worry.
We are looking forward to hearing from you.
I would like a refund please, this plugin does not do what I wanted it to do and it conflicts with my theme massively. Also I see little or no difference between the free version… please tell me how to request a refund please.
Thank you for contacting DesignWall and I’m sorry for what you have been encountered.
Our software isn’t perfect, but we are maniacally focused on making it better. Please help us understand how DW Q&A conflict with your theme and give us one more chance to fix the error as well as improve the plugin for customs. We promise to win you back as a valuable user.
Nope. I want a refund. I have been asking for this since late Dec last year and you keep making chase and I am sick and tired of dealing with you guys. I just want a refund asap please. Let me know next steps.
I have used free version of this plugin & integrated with BuddyPress & it was awesome. Few queries before purchasing the pro version.
1. Can we Ask Question to a specific user, rather than all users? (Like ‘Ask a Mentor’)
2. And display the question & answers, asked to the specific user & replied by this specific user in the users profile page.
Edit – I have seen your DW Assign Plugin which I can purchase. Is it possible to achieve the above requirement using these 2 plugins?
Thank you for writing in. DW Q&A plugin is currently not providing the specific access for some certain individual to certain questions. Apologies for this inconvenience.
However, we will try to improve this in the later version. Besides, all DW plugins are compatible with each other so do not worry to combine any of them.
Hope you will have great experiences with our products.
I would like to use this as a help desk.
Is it possible to let users see their own questions only and not see other users questions?
Hi, Thank you for getting in touch with DesignWall.
We are really afraid that DW Q&A has been integrated into the plugin. We are really sorry about that. However, we highly appreciate your idea and will try to update it in the next coming version.
Moreover, DesignWall also provide a specific help desk plugin at https://themeforest.net/item/dw-helpdesk-knowledge-base-qa-faq-wordpress-theme/15919651?s_rank=1
Please have a check. Hope you be interested in DW Helpdesk. Thanks.
Will users that have already registered to my wordpress site (subscribers) have access to these questions and answers?
I don’t want them to need 2 separate logins and I want new users to be able to have instant access as well.
What I’m asking is, can I allow all users with the subscriber role on WP to have access to ask questions and post answers?
Hi. Thank you for writing in. DW Q&A do allow subscribers to have access to questions and give answers.
Kindly let us know if there is anything I can help you with.
I can’t translate these from the poedit because i couldnt found them:
1) On Markdown Editor : When hove the mouse in ’’Create Link’’ , ’’Insert Image’’, ’’Toggle Preview’’, ’’Toggle Fullscreen’‘
2) On Markdown Editor :’‘lines’’ and ’’words’’ texts in the right down of the markdown editor box.
Where i can translate these?
Why you support dont respond my question? it’s already 1 week. I contact by email also, you told me ’’I saw you have posted a question on our forum. We will check and answer you into your question at that. ’’ ... You don’t respond here, you dont respond in your fake support area because you create the questions there and you only respond them, and you dont respond by email. I’m so regretfull to buy this plugin, because nobody responding anywhwere.
Hi. Thank you for your feedback.
The translation is currently not available for the mentions areas. Apologies for the inconvenience. We will try to add it in the next version.
If you have any questions or comments, please feel free to let us know.
Ah! Thank u for this stupid respond after fking 1 week! Worst support ever!
I Have been having an issue with one of my WordPress sites, I have DWQA installed on all of them. 1 of the sites I have development and production site setup pretty much the same. The production site is having the issue when creating a post I’m redirected to the wp-admin section. I have gone through everything disable all the plugins, Change themes, go through all the settings comparing them with the working site. Nothing standing out that would cause this issue. So I upgraded to the pro version, cleared cache to see if there was some magic there. Still having the issue. Do you have any recommendations on how to find and fix this issue?
Just wondering – Is this the place for support?
This is funny, I select Take me to Item Support and I go there and it wants another 39 dollars for support. Is this a joke?
It’s our national days off which leads to my late reply and the quote for support is just a misunderstanding. We are really sorry for what you have been encountered.
Please provide us with your site URL and admin account via the email firstname.lastname@example.org so that our technical engineer can help you to fix the bug. Your information will be properly secured so please don’t worry.
Thank you for sympathizing with us. We’re looking for what to your email.
I sent you an email explaining that this is an internal site. Please let me know if there is another way you can look at this?
I know what you want. I have checked on our demo and see that the issue only comes from your site. I think it’s a conflict between the code on your site. In this case, I need to check your site to help you resolve it. Very hard to let you know detail the issue after checking via email. If you can send me your theme package that you are using via Email, I will install on our local to check it.
It is strange that I don’t receive an email when you respond. I use this plugin on multiple WordPress sites and only one site has the issue. I’m using mesocolumn.220.127.116.11 theme
Hello, Ive tried the free version but it seems very slow (3sec+) is it normal?
Hi, thank you for writing in.
The speed of the web also depends on the host, so it’s completely normal.
If you have more question, please feel free to reach out.
I have a good speed with my 20+ plugins like 6sec and when I activate yours, it falls down to 9sec.
Hi just bought the plugin. but to ask or answer a question, it directs to my Jobroller theme login page, which is only for Jobseekers and Employers. can you help me for the plugin in to have its only login page, please? I really love this plugin but if I can’t get this right then it’s of no use. advise me accordingly. my site is http://www.uaebusinesspage.com/. Thank you
HI. Thank you for using our product.
Please provide us with the admin account and password via the email email@example.com, our technical engineer will help you solve the problem.
Hi, can i use this plug-in in “the 7” Theme?
Hi. Thank you for writing in.
DW Q&A pro is compatible with “the 7” themes, so please feel free to use it.
If you have any questions, kindly let us know.
I have a pre-purchase question. Is it difficult to add fields in front end ?
If I purchase the plugin, will you be able to help me to add fields?
If you want to add fields in the front end, you need to customize the plugin and If you want, our team will help you add the fields in the front end. However, you can let me know detail about the fields that you want to add.
I want to add 3 text fields before the principal field with Name, Job and Contact. Is it easy to do this with your team ?
And other question… Is the plugin compatible with wordpres 4.7.2, the last version ?
If you purchase for the plugin, please contact via designwall.com/question and provide us with your site’s information, we will help you customize your site as soon as possible
Besides, the plugin work compatibly on the latest version of WorsPress, so please feel free to use it.
If you have more questions, please feel free to writing in.
Think about update Software Version compatibilty informations because actualy it’s WordPress 4.4.2.
Hello, hope all is well, we are interested in integrating your plugin into our theme in themeforest, can we purchase the extended license and include it ?
Hi, Thank you for writing in.
We’re afraid that DW Q&A is sold EXCLUSIVELY on codecanyon so we cannot include it into our extended license so as not to break the term. Apologies for the inconvenience.
If you need further assistance, feel free to reach out.
We understand no worries, we will mKe it compatible and refer it to you, but can we propose a different css that has a better design so that you can use it by default j n your demo?
What theme are you currently using to show the layout of the questions?
Is it workable with PHP7 or wordpress v4.7.1?
hi, thank you for contacting DesignWall.
DW Q&A pro is compatible on both PHP7 and WordPress 4.7.1.
Feel free to use it.
If you have more questions, kindly let us know.
Hi, on my site I use Avada theme. Right now I got Free version of DW QA.Is there possibility of use sidebar at single question view? In Free or premium? I am not able to put any sidebar at single view so far. Any help? Thx, Matt
Of course! you can go to the designwall.com/question/ then create a private question and send me username & password of your site, I will check and help you add the sidebar to your single page.
Please let me know if you plan to integrate this excellent plugin onto MyCred plugin to award points to users sometime soon?
Hi, Thank you for writing in. Yet we are afraid that we have to turn down this offer because we prone to develop it singly for our customers in the long run. sorry for that. If possible, we can have partnership in the next projects.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10