Discussion on DHVC Form : Prestashop Form for Visual Composer

SmartDataSoft

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46 comments found.

how it can be installed in presta 1.7, tried to upload from backoffice but its of greater than 2 mb. uploaded in module folder from ftp. doesnot reflect on backoffice module section. please help

Hi their, will definitely extend the support before opening a ticket. I am using presta 1.7.2.4 with the theme warehouse 4.1.5 that comes with iqit elementor page builder. Everything was working fine & smooth before, but when i installed VC & dhvc as VC is prerequisite. i cannot create form, if created do not shows up on the frontend of the cms page. The backend editor sometimes wont load up & if loads up donot insert any field. In short VC & dhvc are not working they ought to work. I think the problem is due to two drag & drop builders one is elementor bundles with a theme & the VC. I would love to extend the support if you can help me out.

please respond

I have already answer you that, without investigating the issue it is not possible to give a solution. We never face this kind of issue.

Just purchase the plugin, the display is working good. However, I can’t get the data in my website & email

PS : We have tick “Save Submitted Form to Data” & “Send form data via email”

Please open a ticket in our support system with your site ftp and admin access. Our support team will investigate the issue support.smartdatasoft.com

Hi, ticket created, there is no reply since 15th. Refer this request (14683)

Hello, we are sorry for the late. Saturday was our govt holiday and Sunday is weekend. We just start checking all tickets one by one. Please do not forget to send your site admin and ftp access to faster the support. Once again sorry for the inconvenience.

Hi,Ihave tryed to install module on Presta 1.6 and i have this error: [PrestaShop] Fatal error in module file :/home/imiza/public_html/modules/smartdhvcform/smartdhvcform.php: Call to undefined method JsComposer::AddVcExternalControllers()

I have update Visual Composer, I have lost all my picture and in admin, button Visual composer backend editor in CMS page has disappeared…

I delete Visual Composer and make a new install. It’s okay.

But when I submit form now, I have a blanck page /fr/module/smartdhvcform/formProcess

Do not uninstall visual composer. It will remove all data. All image is there if you update correctly. Please open ticket with ftp and admin access if you face issue in dhvc. Are you using php 7or other.

MCepkus

MCepkus Purchased

Hello, trying to get form info via email, but getting error: missing email template dhvc_mail_template

Please open ticket in our support system, our technical team will help you.

MCepkus

MCepkus Purchased

Why the support is horrible with every product you own? I bought VC, Ultimate addons for VC and this plugin. All of them weren’t working correctly and getting support takes weeks. I haven’t had worse support ever than your products

MCepkus

MCepkus Purchased

Hello, thank you for the reply. I have an open ticket #15128. I am using 1.7.3.0 PS

Thank you for your reply. If you look our all product compatibility list, you will notice that, we do not declare our product compatible to 1.7.3.x yet. We will try our best to resolve the compatibility. Thank you for your co-operation.

MCepkus

MCepkus Purchased

I asked before purchasing if it is compatible with 1.7.3 and the answer was positive. Looking forward to solution, thanks

Hi,

The submitted text from the message field displays \r\n\r\n throughout the message as below….

an provide containers and collect when it is convenient for you .\r\n\r\nIf you would like more information then please contact me and I will be happy to help in any way I can . \r\n\r\nKind regards\r\nsally

Is there a way to remove this?

Please open ticket in our support system , they will send you a patch.

Will do thanks!

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