Support is very lacking at times. These guys should know how to help their customers more. It's a shame.
Apologies , we were not capable to make custom developments for your case.
If there is anything our claimed features or software didn't work right, we take that as our responsibility and we fix that and improve that at the earliest.
Please don't shove every custom expectation into the plugin.. our plugin doesnt cover custom adjustment for customers. Its a generic product and support license.. Not a service license.