I can not update my website. This is the message that I receive when I try to customize the scroll bar on my website: You do not have sufficient permissions to access this page. Why?
Your response was may be you can try updating manually. I am new at WordPress; I do not know how to update manually. You need to let the customers know this information step be step it would help.
Again, can you let me know as soon as possible?
hi it seems like it loads the script and it shows the custom scrollbar but after a few seconds it hides and shows the normal scrollbar, what can be the problem? i have avada theme
Can you give me your site URL so I can check? It should load faster.
Seen the problem. Just need to add scripts on header. If you give me your site login info by email, I can fix that for you. Thanks.
what’s your email?
You can send me message via my profile.
did you have time to fix that? thanks
I was out. But, why I am trying to login, it is not admin account. Please give me admin login so I can fix. Thanks.
Hi Rasel i’m still waiting for your response i have you the admin user, that’s the one i use i don’t know what can be wrong, or you could tell me what to do and try for myself, thank you
How I can change code without admin account? You can do yourself. Here is the info: https://codex.wordpress.org/Function_Reference/wp_enqueue_script
Just need to set true $in_footer as true. So it will load scripts & styles on </head> & scrollbar will load before site load.
but i gave you the admin account i don’t know why you keep saying you need the admin account
What do you mean by “hides” ??
it looks like it’s loading the custom scroll but after the whole page loads it goes back to the same gray scrollbar
Completely understand now. Give me few hours for check.
I am getting another scroll plugin activated on site so it is conflicting.
mmm what plugin?
I need to enable the scrollbar to work within a div on a page. How can I do that?
Just purchased the plugin today, the site’s scrollbar works however there is no shortcode button in Visual Editor and even the manual shortcode does not work either on Wordpress 4.5, as all it shows is text.
Actually here is a direct link to my page that I want to customize my scrollbar to make it identical to the site’s scroll bar. Here is the link http://lumionlighting.com/products/led-panels/slim-series/lp/
Want to know the proper instructions to customize the scrolling text box, as I need it for every product page. Thank you.
I am interested in buying but see lots of errors in the comments, has this plugin been updated since then?
can i hide the scrollbar with it?
Hi why am I getting this message?
The package could not be installed. No valid plugins were found.
Plugin install failed.
Please extract that zip file & try to install install-able zip file from there.
Hi there. For some reason when the plugin is activated it adds a 2-5pixel white space on the left hand side of my website.
Hoping you might be able to help me solve this. Also is it possible to make the scroll bar track transparent… Or another color in general?
I have the plugin activated at www.spaceship.media
Thanks for your help!
hi, this plugin is not working properly. it’s not replacing the current scrollbar, it appears to be overlaying the regular browser scrollbar, but the bar from the regular web scrollbar is longer & shows through underneath it towards the bottom.
I also am not able to scroll anything, when I’m not logged into the wp-admin. Then it does overlay the actual scrollbar more, but the scroll feature just doesn’t work. It moves down & the web’s scroll bar still remains underneath and nothing scrolls at all, the scrollbar itself just moves.
I will check & update plugin. Thanks.
Ok, is there a way to be notified when it’s updated, or does it automatically do so?
I will reply here.
Hi, are there any updates as to when this will be fixed. If it’s going to be a lot longer, I just need to get a refund, as I don’t have much more time to wait myself. Thanks…
Your WordPress or server problem. Just checked, working perfectly. https://youtu.be/r7xSbWOCVJE
When I try to activate the plugin, I got this error:
Fatal error: Cannot redeclare class WeDevs_Settings_API in /home/.../public_html/wp-content/plugins/custom-scrollbar-wordpress/admin/class.settings-api.php on line 10
Could you help me to fix thist?
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