46 comments found.
Having an issue. Uploaded a banner on the product page and its not showing . The same goes for the background image. Already sent you an email to login and fix it. Pls ASAP!!! Thanks!
Thank you so much for the purchase and email . Please submit your issue details and site FTP and admin access information in a ticket at support.solvercircle.com for quick help.
OK.. SO ALMOST 2 WEEKS AND HAVEN’T HEARD FROM ANYONE. SUBMITTED THE REQUIRED INFO PER YOUR REQUEST AND STILL NOTHING
Hi, sorry for the inconvenience, but I do not see your given access information. Did you login to the system and post the access info within ticket ?? Please login to the ticket system and post your information within ticket. Can you please let me know your Ticket number too.
Hey, I can see Our team resolved the issue for your site and Replied to you on 03/08/2017 4:53 pm
This was the reply from our team to you :
We have updated the plugin hook to show banner and add a test banner for the following category.Please check.
http://beta.iamusicent.com/product-category/con-kitsSo, please check your site and follow up in the Ticket.
The plugin has not been updated! Its not working on the single product pages.
Please provide your reply into your Ticket at support system. The plugin is fine, but our team needed to add some hook at your theme. Please reply in the Ticket system.
OK going there now
The Admin access is not working. Please check and send us the correct information in that Ticket.
???? Check again!!!
Pls check the NEW INFO on the ticket system!!
Hi, we checked and the Background image would work for single product page. but the Banner feature is provided only for he Category page in our plugin. So, the banner would not show at product page, but will show on Category page.
Thats not true. I have seen this plugin on another site and the banner works on the single product page. You also advertise it that it would work on single product pages.
PER YOUR CODE CANYON PRODUCT PLUGIN PAGE:
“If you decorate each category page or products page with custom banner and background image then it adds a more intimate flavor for different products to encourage the visitors to purchase the products, thus it increases the sale.
“WooCommerce Custom Background and Banner” is an easy way for making your website lucrative and unique.”
On all the product pages there is an option to add a banner also!!! Please fix so that I CAN ADD BANNERS ON ALL THE PRODUCT PAGES JUST LIKE ITS ADVERTISED!!!!
Hi There,
Ha ha ha. Sorry for my misunderstanding. Yes, that feature is already there. Please check the Ticket. Our team has already informed you that the Banner image is showing for your products too. Please check and confirm.
Best Regards Nasif
Nasif???
Really????
There is a huge amount of space between the banner and the header!!! Just fix this so I can leave you guys alone. Click on the image to see the actual white space
After fixing I will leave you a 5 star rating and praise review
Hi, actually, our plugin looks for the correct Hook and places the Banner accordingly. And it was your theme, which had that extra white space as per its design. So, resolving such theme issue was beyond our item support, however our team has jumped into it and resolved it for your site.
We will appreciate your love and care for us 
Feel Free to check our other items too : https://codecanyon.net/user/wpproducts/portfolio
Kind Regards Nasif
dos the banner take the full width of the browser even the category page has sidebar, meant to say does it show under header or above content only? I am looking for something to show under header taking the full width of the page!!
Hi, you can change the background position. I would like the images to be placed center-top, is it possible?
Thanks for asking, it will require to modify in the code specifically for your site.
pair future updates would be fine a small panel where you can set the position of the image
Thank you so much for the suggestion, we shall keep it in mind.
Hello, is it possible to hide the background when you are viewing the web on a tablet or on a mobile?
you can modify the code to do so. Feel free to contact us to developers@solvercircle.com
Hi, I’ve bought, installed the plugin, and creat image background on both category and product. But it doesn’t display.
Thanks for the purchase. Please submit your issue details, site FTP and Admin access information in a Ticket at support.solvercircle.com
HI ! I actually did create an account before to post my comment and I didn’t receive the email confirmation. So I couldn’t sign in to open a ticket. I have check spam emails in case but nothing.
Ah okay, please email to developers@solvercircle.com with the necessary access information and your issue details.
Hi, I would like to set an a color (not image) for an specific category and their child categorys. Is that posible with the plugin?
Thanks!
This plugin works with Background Image, so please use an Image with your preferred color. Thanks.
