72 comments found.
Hi friend,
if visitor submit form with firstname and last name we have contacts in db of zoho desk with fistname and sometimes without firstname. Why sometimes the value of firstname is not entered in db? the ticket have firstname, but if you go to contact and open the email of the ticket: some of them have firstname and some have no firstname. Why? We asked zoho desk support and they told me its an issue regarding our plugin:
During creation it had only the Last Name as Mueller. And was later updated to First Name and Last Name manually by API (by your plugin). Please request the respective plugin developers to first create contacts with appropriate First Name and Last Name and then associate tickets to them (with a search contact action prior to that, to trace existing contacts)
Otherwise you will have empty entry in db contacts. 
Can you please request them to check if they are using the search and create contact APIs during the ticket creation process via the webform?
Its usefull for his clients and also for you! Nobody wanna have empty contact fields, thats true.
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Please give us feedback, we are waiting for your feedback and zoho desk also.
Hello,
as I asked you to do earlier – Please send your request via https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Thanks.
Hello, how to find the team id and the agent id in zoho desk?
BR Tommy
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Nice plugin. We also can select a specific team member from a specific team for each form without any extra-rule in zoho desk?
Hello, thanks for your request!
Yes, in the settings of each form, you can specify the Team ID, as well as the Ticket Owner (i.e. Agent ID).
You can always try the plugin – https://itgalaxy.company/en/get-a-demo/?envato-id=20811484
Please let me know if you have any questions – https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Our zoho desk have 10 teams. Now we need to create an contact7 form for every team.
Is it possible to map each form with an specific team? So we will have 10 teams in zoho desk and we need 10 forms. If someone submit form 1, then we need to send data only to team 1. If someone submit form 2, then we need to send data only to team 2…
Is that possible with your plugin? So we dont need zoho forms anymore. 
+ If visitor submit form with files: your plugin will will upload files into zoho forms lead? Is it possible to save data into dropbox also?
Hello, thanks for your request!
1 – Yes, in each form you can specify `teamId` which ticket will be assigned to. Also, you can specify it dynamically, for example, through some kind of hidden field.
2 – Yes, “Supports uploading files (if the files are uploaded, they will automatically be added).”
3 – Sorry, but the question about `dropbox` has nothing to do with the plugin.
You can always try the plugin – https://itgalaxy.company/en/get-a-demo/?envato-id=20811484
Please let me know if you have any questions – https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
“1 – Yes, in each form you can specify `teamId` which ticket will be assigned to. Also, you can specify it dynamically, for example, through some kind of hidden field.” -> To do mapping like this we need zoho desk automation/rule? If you have a lot of agents, you will have a problem, because rules/automations are limited per account up to 50 rules/automations.
There appears to be some kind of misunderstanding.
Your question: “Is it possible to map each form with an specific team?”.
My answer: “Yes, it’s possible.”
Sorry, but for what purpose did you ask this question if you do not need it?
Perhaps a better option would be if you try the plugin and reproduce the behavior you need.
We need a option to send data from cf7 form ABC to team ABC. And form XYZ need to send data only to team XYZ. So each team have his own form and team abc can not see the submissions/data from other teams…
Perhaps a better option would be if you try the plugin and reproduce the behavior you need.
You can always try the plugin – https://itgalaxy.company/en/get-a-demo/?envato-id=20811484
Please let me know if you have any questions – https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Do you have an documentation about how to map a specific form with an specific zoho desk team?’ BR Tommy
In this case, no additional documentation is required, since everything is very simple.
The settings for each form are independent. In the settings of each form, you can specify the team ID. You can specify the ID of the desired team in each form in field “Team ID”.
hi, i want to ask before i buy the plugin. What is different from the free version? Does this allow uploading files?
Hello, thanks for your request!
I’m sorry, but I don’t quite understand what free version we are talking about – our plugin does not have a free version.
Yes, plugin Supports uploading files (if the files are uploaded, they will automatically be added).
You can always try the plugin before making a purchase decision – https://itgalaxy.company/en/get-a-demo/?envato-id=20811484
If you have any further questions, please send them to https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or to envato@itgalaxy.company
I’m sorry but I checked. unfortunately not file supported.
Unfortunately, I cannot confirm this. Everything works as expected and uploaded files are sent to Zoho.For information – For files, in Zoho entities this is section “Attachments”.
If you have any further questions, please send them to https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or to envato@itgalaxy.company
Can you send me a screenshot of it working? because the file option doesn’t show up in the options from zoho
As I said earlier – if the files are uploaded, they will automatically be added.
If files were submitted in the form (that is, your form contains fields for uploading files and the user added files to them), they will be automatically added to section “Attachments” in the Zoho entity.
if you have any further questions, please send them to https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or to envato@itgalaxy.company
I want to buy it and try it on my website. Can I cancel if I fail?
Hi there,
I just emailed you about a question but I’m posting it here also in case someone else might need an answer.
I’m using a checkbox (CF7 acceptance) that a user can checkoff to receive the newsletter. However, I’ve tried several options and the Acceptance Newsletter in Zoho is never checked off. See the field I am referring to in my Zoho account: https://cln.sh/DKePOV
Here is the config in Wordpress: https://cln.sh/o4QLyu
What’s the best way to make sure when someone checks off the box that it’s also checked off in Zoho?
Thanks in advance! Chay
Hello, thanks for your request!
The issue has been successfully reproduced and resolved. Please download and install the latest version.
Please let me know if you have any questions – https://codecanyon.net/item/contact-form-7-zoho-crm-integration/20811484/support or envato@itgalaxy.company
Hi, is there any way to integrate contact form with Lookup fields? I want to be able to fill lookup fields from Wordpress contact form. Thanks
Hello, thanks for your request!
You have already asked this question https://codecanyon.net/comments/26786486 , and I have already answered it https://codecanyon.net/comments/26787952
Please let me know if you have any questions.
Hi, one question related to fields update in CRM. I have updated some fields on CRM leads module. I would like to sync WP plugin and CRM to see new fields in the WP plugin. How can I do it?
Thanks
fixed, I found an answer. Thanks
Hi, I have integrated the plugin in my woprdpress and I realized that when the lead in CRM exists, this plugin does not update data…..is it possible to update it or at least handle the data provided on the CRM? Thanks
Hello, thanks for your request!
Please download the latest version. This option is now available.
At the top of the “Lead fields” tab, you will find selection “Send Type”. You need to select “Update/Insert (upsert)”.
Please let me know if everything works out.
Thanks, that works….one last question, any way to integrate contact form with lookup fields?
Hello, thanks for your reply!
Please download the latest version again This option is now available.
Be sure to pay attention to the comment under such fields.
Please let me know if you have any questions.
Hello,
We have purchased and installed your plugin to connect the contact 7 form on our website to our Zoho desk instance. We have tested several times and there are no tickets showing in Zoho Desk from our form fill tests on the website. We have enabled logging and reviewed as well and the connection is working fine with no errors. We do not know what else could be the issue. Could someone please help?
Hello, thanks for your request!
Please do a test form submission and provide a log file.
envato@itgalaxy.companyHi, it looks like now the integration is working but the information from the field fields comes into Zoho desk as one line. How can we format it?
Example:
Current – ELMO USA Corp. TEST 6851 Jericho Tpke Syosset NY11791 United States TEST MESSAGE
How We Need It – ELMO USA Corp.
TEST
6851 Jericho Tpke Syosset NY11791 United States
TEST MESSAGE
Hello, thanks for your reply!
Please do a test form submission and provide a log file, and also a screenshot of the field settings for the ticket.
envato@itgalaxy.companyHello, I have installed this plugin on OutOfOffice.com to replace the plugin I have from CRM Perks.
However, when I try to submit test enquiries I cannot get LEAD TYPE to set in Zoho CRM. I have tried to set it up as a default value but also as a hidden field and neither work.
Could you advise if this is a bug?
Hello! Thanks for your request!
Please clarify what is `lead type`, is it some kind of custom field for the lead? It will be great if you provide a screenshot.
I have sent you an email through your website.
Thanks for your reply!
Answered to your email.
Please, I have to create creation date for zoho (the date is TODAY). How can I do?
Hello! Thanks for your request!
Please clarify what you mean.
It will be great if you provide a screenshot and indicate the problem in it.
I dont see zoho desk or ticket. I only have crm and three listings from the dropdown showing. They working great. I just enabled the zoho desk and reauthorize and still not seeing ticket on the dropdown.
Hello! Thanks for your request!
Please submit a request through the account through which the purchase was made or provide the purchase code by email – envato@itgalaxy.company
I purchased this integration tool for tickets to be generated when contact form 7 in wordpress is filled out. Unfortunately I am having trouble linking this up, would you be able to help please?
Hello! Thansk for your request!
I apologize for the inconvenience.
Please clarify what problem has occurred?
Hello, thanks for the immediate response.
The problem is that when the information on Contact Form 7 is filled out and submitted, a ticket is not generated in Zoho Desk.
From what I can see, everything in Wordpress is set up and configured correctly, but maybe I am missing something simple.
Thanks for your reply!
Please enable logging, do a test form submission and provide a log file.
envato@itgalaxy.companyI have sent across a log file, please let me know your thoughts.
Thanks for provided info!
Answered.
Hi, I just purchased your plugin and it is working for one of my forms but not the other – can you tell me to fix this? The set up is identical for the forms, but only the email subscriber one is working currently.
Hello! Thanks for your request!
I apologize for the inconvenience.
Please enable logging, do a test form submission and provide a log file.
envato@itgalaxy.companyHi, I created a new form and it seems to be working now – thanks for the quick reply though! Much appreciated
Hello! Thanks for your reply!
Please let me know if you have any questions.
I generated a client id and secret and entered it. I also verified the purchase. When I hit “accept” on zoho, I get the following error:
Error: call to token URL https://accounts.zoho/oauth/v2/token? failed with status , response
Hello! Thanks for your request!
I apologize for the inconvenience.
Please provide a screenshot.
How do I send you a screen shot? Do you have an email I can use?
Please send information here – envato@itgalaxy.company
Thanks
We wanted to check how we can integrate contact form 7 with Zoho CRM. So that when the user fills the form on the website it will save in the zoho crm as a lead. Is there a demo that we can check of this functionality?
Hello! Thanks for your request!
You can get a demo, set up the integration and try what you need. https://itgalaxy.company/en/get-a-demo/?envato-id=20811484
Please let me know if you have any questions.
Hello, I am an old ThemeForest customer.
Today I bought your component, but an error occurs authorizing the application. The following message appears: “Not Acceptable. An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security”
Reading in the comments, I found that 8 days ago, the user ” RushRepublic “has reported the same problem. I read their response to the reported problem, so I contacted my Bluehost hosting.
I contacted bluehost, I sent them their response to the report of this problem and they told me that they cannot help me because it is a shared hosting.
In conclusion, I can’t use this great component because it doesn’t support bluehost shared hosting. I suggest including this in your description.
Could I make a refund and thus be on good terms?
Please look at the error here: https://ateneokids.edu.pe/2.mp4
Excuse me for my English, I use google translate.
Hello! Thanks for your choice!
I apologize for the inconvenience. Unfortunately, this has nothing to do with the plugin.
So, please download the latest version of the plugin, now authorization is supported not only through `Web Based`, but also through `Self Client`, if there are problems with the first. Once installed, follow the updated instructions and try the process through `Self Client`.
Please let me know if everything will work out.
Dear Team,
I have succesfully conencted with zoho crm but when I enable send inside “zoho crm & zoho desk” tab the contact form isn’t sent out and the error message is : There was an error trying to send your message. Please try again later.
could you please advise?
Regards Vasilios Tzanoudakis
Hello! Thanks for your choice!
I apologize for the inconvenience.
In fact, the plugin uses the `wpcf7_mail_sent` hook that occurs after a successful submission, which means it cannot be the cause of the submission problem.
You should look elsewhere for the problem, such as a misconfigured Recaptcha or something else.
Please let me know if you have any questions.
Hi,
We purchased this plugin for integrating Zoho CRM with our Contact Form 7. When we click the Authorize button while setting up with the client id and secret id. It redirects to access Zoho accounts for OAuth. By clicking “Accept ” it shows a page with error as ” Not Acceptable. An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.” .
Hello! Thanks for your choice!
I apologize for the inconvenience.
Unfortunately, this problem is not related to the plugin.
When the zoho redirects you to a site, the zoho adds several parameters to the link, one of which contains the zoho domain (this is the usual oauth authorization process in zoho and the plugin does not affect it) – and something on your site or hosting, analyzes the parameters in the link and does not allow you to get to the site if the parameter contains a domain.
That is, when you get to the site back from zoho, then the link is of the form – https://yoursite/?param1=value¶m2=value&code=value&location=value&accounts-server=https%3A%2F%2Faccounts.zoho.com
The problem is in parameter `accounts-server`, since your software analyzes the query string and does not allow you to go to the site if the domain is contained in the GET parameter.
Please note that the parameter `accounts-server` with the domain name is added on the zoho side, this parameter does not add the plugin. This is the usual authorization process in zoho and it cannot occur otherwise – https://www.zoho.com/crm/developer/docs/api/auth-request.html
Therefore, the plugin is not related to this behavior and does not contain functions and does not make API calls that violate your rules.
Please contact your site administrator or hosting provider to resolve the problem.
