This author's response time can be up to 1 business day.
Thank you for writing in. Can you please share us the URL of the page where you have used our plugin ?
I purchased your coming soon page and i got this error message
Plugin could not be activated because it triggered a fatal error.
Warning: include(/www2/9a9/www.jsyleatherworks.co.uk/web/wp-content/plugins/8-degree-coming-soon-page//inc/cores/edmm-functions.php): failed to open stream: No such file or directory in /www2/9a9/www.jsyleatherworks.co.uk/web/wp-content/plugins/8-degree-coming-soon-page-pro/8degree-coming-soon-page-pro.php on line 31
Thank you for writing in.
That’s bit weird issue and is causing due to missing of a file. Can you please manually browse our plugin files from through ftp or cpanel and check if 8-degree-coming-soon-page/inc/cores/edmm-functions.php is available or not and let us know.
I have spent the last 5 hours reinstalling my website and liaising with my ISP. Your coming soon page has caused me problems for some strange reason, so I have now had to reinstalled my website. I would like to request i get my money back as i am unhappy with your software.
I don’t want to draw this out or make a fuss because I have wasted alot of time i dont have on this issue.
Please refund the full amount to my account.
We are sorry to know that you are facing the issues. Can you please mention what are the issues that you are facing ? In normal scenario, our plugin doesn’t generates error and should work properly.
We will surely be able to process your refund once you can mention your issues of our plugin in bit detail and we couldn’t help you to resolve those issues.
Hello I am not prepared to go in to this any longer. Time is not on my side for this project. This has been resolved by my ISP uploading a older version of my site and disabling your plugin.
Again please can you send me a full refund or I am happy to take this further.
That’s bit illogical because just installing our plugin should not harm your whole site which required the restore of the whole site because our plugin just stores a default settings array in the db on activation.
Even if our plugin created any issue, the issue should have been resolved as soon as the plugin is deleted from the plugin’s folder.
So please explain us your issue in bit detail or we won’t be able to process your refund because we couldn’t find a genuine reason for refund.
Listen i don’t have time for this..
I installed the plugin as per simple instructions
I set the page to coming soon.
I published my site then i got that error which i already sent you
I also found that when i wanted to view my homepage in admin mode it would default to the coming soon page.
Like i said i don’t have time to be going back and forward with you and if you persist in increasing my blood pressure i will take this further and spend the rest of my weekend explain to your 1000’s user why you are unwilling to refund em my money.
It is companies like you give the web a bad name
You are getting us wrong. We haven’t got any of your issues in detail even if we asked you multiple times. We just simply asked, what were the issue that you had faced and even provided you the contact email link but we didn’t receive the email.
And regarding you were not able to view the homepage after plugin activation even after logging in, there is a setting in the extra settings where you can choose which user role can view the site without coming soon page after login.
We are trying to help you but you are not giving us any chance to help which is really unfair.
With your explanation, it really seems that you were facing issues due to simple misconfigurations which is really not logical reason for asking for the refund.
We are a company and we do have our own refund policy and we can’t process the refund until and unless we don’t understand the issues properly and we simply asked for this.
We hope you understand this. And if you still want us to help you then please send the detail of the issues through the below contact form and we will surely make plugin 100% workable for you.
Hey, I need a countdown to a specific time, but I can only enter the day. How can I enter 18 o’clock. It does not work when I enter the hour in the field “hour label”. What can I do?
Currently, only year, month and day can be given as the site launch date.
We will try to come up with the hour too in our future updates. But that may take time but still we can do a small customization in your site by adding the hour field where you will be able to enter the hour.
So, please provide us your site wp-admin login details from the below link form.
I’m trying to get the map to work but your plugin is not loading the google maps API load from another plugin.
Please check it out here:
The Api key has already been saved and set up correctly in the plugin called: API KEY for Google Maps
Now where do i add the API key on your plugin because the ussual plugin i use to allow google maps api keys is not working in conjuction with yours.
We have already fixed that issue on your site and we will release with the fix in our very next update soon.
Please stay in touch.
Congratulations! Good luck
I’ve bought this plugin and I noticed that there aren’t all of socials specified on the plugin’s description.
I need also instagram and the others.
Then, another problem:
when I usually insert the meta tag for title and description, I’d like to see these for sharing for facebook and the other socials and also for the og tag image for facebook…It not works because if I share the website on facebook there aren’t the description and the title… Also if I clean facebook cache on the page for developers. Could you help me? Thanks
Regarding the social media list not showing all the required social medias, can you reconfigure once by restoring the default settings?
And regarding the FB og tag, currently, this cannot be inserted from backend but we can help you to add this tag directly in the “Coming Soon”. Please open inc > frontend > index.php and insert your necessary OG tags in the head section.
For meta tags I have resolved, but I don’t understand for social medias…
I have noticed that in subscribers csv there isn’t the same list of the page. Why?
And also that in pc’s view the button is not rounded, when scale down the page in the browser it seems to be the same.. but when I see the site on the phone it’s rounded…. why?
We apologize for delay in the reply. We are a bit unclear regarding the issues you have described. Can you please clarify us using some screenshots so that we could understand it better.
And also, can you please provide us the URL of the page where you have used our plugin too.
I bought the Coming Soon Landing Page and Maintenance Mode WordPress Plugin and I was wondering if it´s possible to change the order of the sections in the plugin? For instance I would like the countdown and newsletter section to be shown on top of the page, because when you use a laptop only the logotype and message is vissible if not scrolling.
I was also wondering how to customize the css for the plugin?
Thank you and happy easter!
Best regards, Therese
Currently, changing the order of the section in the plugin is not possible.
For customizing the CSS, you can write necessary CSS codes in one of our css files template-style.css or custom-style.css .
I see, thank you.
I am trying to install your plug in and I am getting a WP error stating, Are you sure want to do this? Try again, then takes me back to the install page. Any ideas on why this is happening?
Thank you for writing in and we apologize for major delay in response. Are you able to resolve this issue? Please let us know.
I´m currently using your Comming Soon Pro plugin and I want to be able to work with my site (online) while having this plugin activated. Is that possible with this plugin? Right now I can´t see the changes I do on my installed theme.
Thank you for writing in and we apologize for major delay in response. We think this has already been resolved through the email. Please let us know if you need any further assistance.
Yes this has been resolved, thank you.
I just purchased the plugin and when I try and change the font size for the description section, it does not work. I changed the font size from 12 to 32 and it just stays the same. Can you fix this?
Can you please provide us the URL of the page where you have used our plugin?
Here’s the link to mywebsite: http://centromedis.it/
Any idea about how to fix this?
Thank you in advance for your help,
Hello, I’m still waiting for an answer…
We figured out the issue and will need to make some code changes to the plugin.
We can fix it up for you if you provide us a temporary wp-admin login details.
Hi there! Glad to hear from you! Sure I’ll give you the details, just drop me your email address and I’ll send them to you! Thank you!
Thank you for writing back.
Hi. I’ve loaded your plugin. Gone through the design, and maintenance mode is enabled. But I cannot see any changes I make to my site anymore. All I see (logged in or not) is the coming soon page. Can someone help?
We would like to inform you that here is a Disable Coming Soon Mode For [User Role] option in the Extras settings tab.
Please select the User Roles you want to disable the coming soon page to and you should be all good.
Here is an image reference of the setting you need to configure: https://prnt.sc/gernnr
Hope this helps.
I’ve purchased this plugin but now when I try to fill in the Contact form on the page, I get the error “Sorry try again later”
The website is http://fincasonada.com/
Can you please let me know how this can be resolved?
Could you please check if you have configured the Contact Us Section in the plugin correctly.
Could you check if your host server supports an email service?
You can check this by creating a new dummy user with the Send User Notification option checked and see if you receive the mail?
If you still have issue please write to us as https://codecanyon.net/user/8degreethemes#contact
with a temporary wp-admin login details and we will look into it.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $8
This item is licensed 100% GPL.
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work