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Thank you for writing in. Can you please share us the URL of the page where you have used our plugin ?
I purchased your coming soon page and i got this error message
Plugin could not be activated because it triggered a fatal error.
Warning: include(/www2/9a9/www.jsyleatherworks.co.uk/web/wp-content/plugins/8-degree-coming-soon-page//inc/cores/edmm-functions.php): failed to open stream: No such file or directory in /www2/9a9/www.jsyleatherworks.co.uk/web/wp-content/plugins/8-degree-coming-soon-page-pro/8degree-coming-soon-page-pro.php on line 31
Thank you for writing in.
That’s bit weird issue and is causing due to missing of a file. Can you please manually browse our plugin files from through ftp or cpanel and check if 8-degree-coming-soon-page/inc/cores/edmm-functions.php is available or not and let us know.
I have spent the last 5 hours reinstalling my website and liaising with my ISP. Your coming soon page has caused me problems for some strange reason, so I have now had to reinstalled my website. I would like to request i get my money back as i am unhappy with your software.
I don’t want to draw this out or make a fuss because I have wasted alot of time i dont have on this issue.
Please refund the full amount to my account.
We are sorry to know that you are facing the issues. Can you please mention what are the issues that you are facing ? In normal scenario, our plugin doesn’t generates error and should work properly.
We will surely be able to process your refund once you can mention your issues of our plugin in bit detail and we couldn’t help you to resolve those issues.
Hello I am not prepared to go in to this any longer. Time is not on my side for this project. This has been resolved by my ISP uploading a older version of my site and disabling your plugin.
Again please can you send me a full refund or I am happy to take this further.
That’s bit illogical because just installing our plugin should not harm your whole site which required the restore of the whole site because our plugin just stores a default settings array in the db on activation.
Even if our plugin created any issue, the issue should have been resolved as soon as the plugin is deleted from the plugin’s folder.
So please explain us your issue in bit detail or we won’t be able to process your refund because we couldn’t find a genuine reason for refund.
Listen i don’t have time for this..
I installed the plugin as per simple instructions
I set the page to coming soon.
I published my site then i got that error which i already sent you
I also found that when i wanted to view my homepage in admin mode it would default to the coming soon page.
Like i said i don’t have time to be going back and forward with you and if you persist in increasing my blood pressure i will take this further and spend the rest of my weekend explain to your 1000’s user why you are unwilling to refund em my money.
It is companies like you give the web a bad name
You are getting us wrong. We haven’t got any of your issues in detail even if we asked you multiple times. We just simply asked, what were the issue that you had faced and even provided you the contact email link but we didn’t receive the email.
And regarding you were not able to view the homepage after plugin activation even after logging in, there is a setting in the extra settings where you can choose which user role can view the site without coming soon page after login.
We are trying to help you but you are not giving us any chance to help which is really unfair.
With your explanation, it really seems that you were facing issues due to simple misconfigurations which is really not logical reason for asking for the refund.
We are a company and we do have our own refund policy and we can’t process the refund until and unless we don’t understand the issues properly and we simply asked for this.
We hope you understand this. And if you still want us to help you then please send the detail of the issues through the below contact form and we will surely make plugin 100% workable for you.
Hey, I need a countdown to a specific time, but I can only enter the day. How can I enter 18 o’clock. It does not work when I enter the hour in the field “hour label”. What can I do?
Currently, only year, month and day can be given as the site launch date.
We will try to come up with the hour too in our future updates. But that may take time but still we can do a small customization in your site by adding the hour field where you will be able to enter the hour.
So, please provide us your site wp-admin login details from the below link form.
I’m trying to get the map to work but your plugin is not loading the google maps API load from another plugin.
Please check it out here:
The Api key has already been saved and set up correctly in the plugin called: API KEY for Google Maps
Now where do i add the API key on your plugin because the ussual plugin i use to allow google maps api keys is not working in conjuction with yours.
We have already fixed that issue on your site and we will release with the fix in our very next update soon.
Please stay in touch.
Congratulations! Good luck
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