Discussion on Catchers Helpdesk and Ticket System Plugin For Support

Mycatchers

Mycatchers supports this item

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This author's response time can be up to 2 business days.

72 comments found.

Hi,

Always scheduled for September 2017

For separate plugins

Plugin: Knowledgebase and FAQs

Plugin: Satisfaction survey send by mail Invite your clients with invitations to evaluate yourself. Send survey satisfaction, survey, customer opinion, testimonial by mail

Add a function for clients or prompt to reply On a form: satisfaction survey, survey, customer opinion, testimony On a new page on the site.

The functions here are already on other plugin help desk.

Thank you

Hello. Can we assign a custom field to a specific category?

Hello, sorry for the delay. Now you can only create a special contact form with the unique set of fields for each category. As far as we understand you want to have a folowing pattern of behavior: user choose a category and custom fields will appear depending on category. Is it correct?

hnfbyr

hnfbyr Purchased

hı, ı dont speak english very well, sorry.

I would like to guest cannot send a ticket to the site .

Is it possible?

Hi, thanks for your message. As for your request, now we have only option “custom fields” – you can add a new field (license number) on your contact form. In this case, only clients can send you the message. Anyway, please write us back and we will think about your case.

The tickets are PUBLIC posts which raise alot of privacy concerns. Search bots can easily get information and data. So can hackers. This is a serious breach of privacy and should be addressed. I was shocked to find this flaw when a customer pointed it out to me.

Hi, could you please write us on support – https://mycatchers.com/support/ and we will continue this topic there. Now you can see tickets only after registration (login /password) and via a hash. Could you please explain us why do you think that they are public?

Hello! After update (july 2017), still see version 2.3.1 instead of 2.4

Maybe something is not working. But I did not get back from you.

Yes, we found your request. Thanks for update :)

It’s my mistake. I think I used the wrong email to open a ticket. Sorry fot that, i know your are very responsive :D Thanks!

Hello,

Always waiting for reply, You said, as of September 2017

We installed the new version, with separate plugins, I do not see the two plugins ::: faq and satisfaction survey

Plugin: satisfaction survey send by email Invite your customers to invite you to evaluate. Send survey satisfaction, inquiry, customer’s opinion, testimony by email

Add a function for clients or ask to answer On a form: satisfaction survey, survey, customer review, testimonial On a new page on the site.

The functions here are already available on another plug-in support service.

Thank you

Special tanks to Irada Pestova :D Great plugin and awesome support!

In addition the author does not answer 23 days ago, no replies so far I am on the same opinion as Bling007 and hnfbyr

The plugin has bug on This plugin there is no security Tickets are PUBLIC and non-PRIVATE messages I too was very shocked to find this defect Do you plan to fix this bug?

Thank you

Hi there. You can’t see ticket if you don’t pass check hash or cookie check. Why do you think that your tickets are public? Can you prove it?

hi. For presale, is it possible to add custom fields for admin only like “Status” or “Assigned” ? Thank you.

Hi. As for custom fields, we have only option to add custom fields on a contact form. You can add any field you want. But it is the add-on (not included in that item) – https://mycatchers.com/pop_up_form/ We have a field status and assignee right in the admin area. Did you check demo?

what is the difference with this https://mycatchers.com/pro/

Hi, here in CodeCanyon we have free version + team collaboration add-on. On our website we have four more add-ons (woo commerce, contact form, custom fields and productivity). Free version you can get from https://wordpress.org/plugins/catchers-helpdesk/

Hello,

Question before purchase

I’m also interested in your plugin,

Do you add the function? Sending an invitation to participate in the survey This automation sends an electronic note 24 hours after the ticket has been resolved. Users receive a scoring request for all their tickets resolved

Thank you

Hi, we are working on it right now, but we can’t name you exactly the day we launch it. Scoring metrics are useful and funny. Thanks for the interest. The next option that we going to add is an auto-closing message.

Hello,

When do you intend to add the function to? For the months we have been waiting for, the functions?

1) Sending an invitation to participate in the survey This automation sends an electronic note 24 hours after the ticket has been resolved. Users receive a scoring request for all their resolved tickets

2) Knowledge Base Creating a ticket-based FAQ Group Frequently Asked Questions Define custom icons for topics Live Search for FAQs Follow the views of the FAQ 3 built-in widgets Ordering FAQ by View / Popularity 2 layouts (box, list)

3) Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved

Thank you

Hello! Yes, we are planning these functions. Unfortunately, due to a large amount of work aimed at improving our plug-in, it is the turn of these items that have not yet ready. They are in our plans and we have not canceled the intention to launch them. The next feature will be auto closing issues. We will try to add survey too. Please don’t worry. As soon as we have the news we will contact you.

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