Discussion on Catchers Helpdesk and Ticket System Plugin For Support


Mycatchers supports this item


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64 comments found.


Always scheduled for September 2017

For separate plugins

Plugin: Knowledgebase and FAQs

Plugin: Satisfaction survey send by mail Invite your clients with invitations to evaluate yourself. Send survey satisfaction, survey, customer opinion, testimonial by mail

Add a function for clients or prompt to reply On a form: satisfaction survey, survey, customer opinion, testimony On a new page on the site.

The functions here are already on other plugin help desk.

Thank you

Hello. Can we assign a custom field to a specific category?

Hello, sorry for the delay. Now you can only create a special contact form with the unique set of fields for each category. As far as we understand you want to have a folowing pattern of behavior: user choose a category and custom fields will appear depending on category. Is it correct?

hı, ı dont speak english very well, sorry.

I would like to guest cannot send a ticket to the site .

Is it possible?

Hi, thanks for your message. As for your request, now we have only option “custom fields” – you can add a new field (license number) on your contact form. In this case, only clients can send you the message. Anyway, please write us back and we will think about your case.

The tickets are PUBLIC posts which raise alot of privacy concerns. Search bots can easily get information and data. So can hackers. This is a serious breach of privacy and should be addressed. I was shocked to find this flaw when a customer pointed it out to me.

Hi, could you please write us on support – https://mycatchers.com/support/ and we will continue this topic there. Now you can see tickets only after registration (login /password) and via a hash. Could you please explain us why do you think that they are public?