Discussion on Catchers Helpdesk and Ticket System Plugin For Support

Mycatchers

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50 comments found.

Hi, It looks like you updated the plugin recently. Where do we see change logs for this update? Thanks.

Hi there. I guess we should add the whole change log here soon. As for the last version: 1) Add invisible reCaptcha on the contact form

2) Fixed conflict with old version Select2 library

3) Fixed error with the Data type custom field

So it was quite technical update (not functional). The next version will be right next week because we found some miss bug with ticket statuses.

When will WooCommerce integration be finished?

Hi there. Hopefully, we will release it in the begining of April.

HRDF

HRDF Purchased

Hi, can I configure the running number?

You can change the name of this two roles (from our plugin) only if you create a new file with translation (po.mo) and write there your own names.

HRDF

HRDF Purchased

Hi,

Thanks for your prompt reply. Can I get clarification for questions listed below? a) Will there be any notification for Helpdesk Managers when a Case assigned to them? If yes, where can I configure it? b) How can I disable functionality for Helpdesk Managers to delete Tickets? (Only administrator can delete it) c) How can I disable functionality for Helpdesk Managers to Assigned ticket? (Only administrator can assign it) d) Where can I add another roles the Tickets, for example Helpdesk Supervisor? e) What happen when I enable ‘Open Tracking’ functionality?

Hi. Sure no problem. Let’s do it here :) a) We have a special place to manage it in Plugin settings – Notifications tab – there you can see and manage Agent notifications. b) The agents can always move tickets to trash from tickets list page or just delete it from ticket page. We don’t have the option to set it, but you can try User Role Editor plugin. But we can’t recommend it this way because it will back again after an update. c) Sorry, but we don’t have such option for configuration. d) We have only 2 roles, and you can’t add your own role. e) Open tracking allows you to catch the moment than your client read a message from you. (green round (on the ticket page) shows you that he already read it.

Just for your inconvenience please use our knowledge base or send us messages via our support here – https://mycatchers.com/support/ Let’s keep in touch and see you around.

Hello,

Plugin looks great!!!

I have question. When visitor send us tickets, system automatically create user but without password. This user is saved in to cookies, but if user clear browser history in this way he lost login because he dont have password to login in to the system. Please can you give me solution how to get user logged in if he clear browser history.

Best,

Hi, thanks for your opinion :) and interesting question. Hope you are enjoying to use it. User always can get to ticket via link in notification letter (authorization hash)

Hello, i have send you a mail yesterday morning but no response yet.

Hi there. Sorry for the delay. We just answered you. Please check and follow the instruction. Keep in touch.

Hi Dev team,

Can I add/import all my previous ticket recrds that i have in excel format to this ticketing system ?

Cheers…

Hi, I can see how that would be useful, but I’m afraid we don’t have that option now.

HI,

I bought it without waiting for my question to be answered :/ .

Actually I must upload all of are previous tickets that i have in a desktop application. Converted them to excel file already. I tried to find its tables in mysql to insert values manually but no luck. Is there any way around yet ?

Regards,

Hello,

When do you intend to integrate the system here? https://fr.mailjet.com/support/ticket

Thank you

Hello,

When do you intend to integrate the system here? https://fr.mailjet.com/support/ticket Thank you

Hi, Could you please explain what do you mean? And could you please use our support channel for the technical issues. The comment section is not so goog for detailed conversation. Thanks.

Amedya

Amedya Purchased

Hello, How to hide a custom field? We want to add category field to a form but we want add default value and make it invisible. It that possible ?

Hi, I am afraid if you created a custom field and added to your form – it can’t be hidden. But if you tell us more about your case, I mean more specific, maybe we can help you. Please, use Envato support form or our official – https://mycatchers.com/support/

piglabs

piglabs Purchased

what is the diff between the website version of the plugin and the one on here

Hi, now we have 4 products concerning Helpdesk and customer support. 1. Light version – you can download it from wordpress.org 2. Pro-version – you can get it here on Codecanyon and from our website. 3. Woocommerce add-on – you can get it only from our website. 4. E-commerce bundle (Pro-version+Woo integration) – also, only from our website. So, generally, Pro version is the same here on CodeCanyon and on our website. Same price, same license time, same support. I hope, now I got you question. Please, let me know if not.

Hi, looked at your video and it just cut off before showing what happens when the tech submits the ticket response back to the User?? How are they alerted? Where does the response show in their My-Account area? thanks

Well, thank you for the useful tip. I will definitely add this missed part on the video. While you can test it on the demo. Then agent answer to ticket, customer will receive notification via e-mail (with link to the front end to the ticket page with all history of communication)

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