Important and Popular Questions
- Item support doesn’t include installation service or customization service. We don’t provide free installation service for this item. Please check Item Support Policy here: https://codecanyon.net/page/item_support_policy
- For customers who have Regular License: Your purchase code just can be activated on 1 domain.
- For customers who have Extended License: Your purchase code can be activated on 5 domains.
- When you customize your application our support team cannot help with issues from your customization.
- We try for a fast reply to your tickets, but as described on our support tab, response time may be up to 2 business days. Too many issues/features questions that do not include in support service will slow down our reply time. Please investigate yourself before opening a ticket or posting a comment.
- Before asking/opening tickets on https://support.spotlayer.com, please check our instantly updated documentation and also you can check our FAQ section in our documentation you will get a fast reply than open a ticket.
- Please don’t ask for support in the comments area. Usually, you will get the answer “Please open ticket on our support” because when you open a support ticket directly you will be assisted immediately, in this case, we BOTH saved our time.
- Try our demo front theme and admin panel for free, we can clarify anything before purchasing our item.
- You can’t get a refund once the item has been downloaded in any circumstances, check Envato refund policies https://codecanyon.net/page/author_refund_policy
- Read twice all things above before purchase our item.
