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11 comments found.

Can you please verify if it is compatible with magento ce

hi ,

no this is not compatible with magento ce

Thank you

I have extract the zib file and put it in my app folder. After enable the plugin from the admin side. I can get the cancel link in admin side, but manage cancel order link is not working in locale and it’s not working in customer profile also. Can you please confirm, whether the link will be work on local system?

Hey, Its work on our setup smoothly.. i request you to provide us your store details so we can help you to fix the issue. Plz mail us on magento@xhtmljunkies.com

Hi Team,

I purchased this plug in and have same issue that it is available on backend but not on frontend.

Hi Please reply, how to resolve this..

Hi How much time will it take to reply.

Hi, I am sorry but will you please shared your website url with us , and admin details so we review the Error.. Have you Clear the Cache after installation & ReLogin to the store?


This is Madhur Gangrade. I am writing this email on behalf of Stephen Chen who purchased Cancel Order plugin for our Magento based store.

We have installed that plugin on our Store but on the Magento backend we are unable to see the following details:

1. Created time 2. Update time

Due to this we are unable to identify when a Cancel order request is initiated by the specific customer.

Can you please help us with this and suggest if we are doing something wrong or any settings needs to be configured?

Your help would be appreciated. Is there a way I can send you screen shots?

Hey Madhur, Thanks for the purchasing our module. Will you please provide us your magento store URL where you setup our extension.

Please shared the details on : magento@xhtmljunkies.com


it didn’t installed When I click mange order cancellation I see

SQLSTATE[42S02]: Base table or view not found: 1146 Table sernamee_xweb.xwcancelorder’ doesn’t exist

Means it didn’t installed properly , what next?

Hi, Thanks for purchasing our module. Well our extension worked proper but seems like you have installed it incorrect. Please contact us on Magento@xhtmljunkies.com we help you in installation.

Is there anywhere on frontend that customer can see their cancellation request and what the status is? Like maybe if they view their order they can see status “Cancellation Request Pending”,”Cancelled”, etc

They can see status of their request in my account area.

Does this extension allow orders to be manually cancelled at any time from the Magento admin as well? Or is it for customers to cancel their own orders only?

Customer can only cancel their order. before Site owner ship the order.

Has this been tested with CE

Cool feature!

yup, its work with CE

Hello, Just purchased and installed on CE and also getting same issue as listed above.

I can see it in the Admin but not via My Account as a customer.

I have cleared cache and logged out/in.

Please advise. -xmdan

Plz shared your set-up details with us on magento@xhtmljunkies.com so we review your issue.

Do you support this extension ?

Yes. we do.

can i have a live demo of this module. will it work with Magento ver.

You can have live demo on XHTMLJUNKIES.COM Extension Store