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Hi, just to be sure before I buy:

I have 2 services which can be performed by 2 staff members. Staff member A works every weekday, staff member B only on tuesday Can I set up the service schedules so that service 1 and 2 are routed to staff member A on mon-wed-thu-fri en routed to staff member B on tue? All other days, service 1 and 2 need to be routed to staff member A.

Thanks!

Hi!

In this case you can use Special days Add-on. More info you can get by thislink: https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-add-on-

Thanks!
Kate

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Hi, I have a staff member with several services, when I book in one I want to disable another service of the same member, this is the addon I need? Thanks

Hi!

If the services are linked to one staff member, then the one service can booked one time for the time slot and the other services will not be available for this time slot.

Thanks!
Kate

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Hi, I want to know which add-on to buy im order to arrange this:

There is only one staff member that provides two kind of services:

service A: covered by insurance company ( the cheap service )

service B: not covered by insurance, so clients pay directly for the service ( the expensive service and, therefore, a kind of service that will be available more often trough the week )

Both services would be offered only on MON, WED & FRY.

But… service B would also be offered on TUE and THU.

Can I do this with the plugin ( that I´ve already bought) or do I need Add-ons?

Thanks!!

Hi, thanks for purchasing our product!

Yes, the add-on offers the option to set different schedules for services that are linked to the same staff member.

Thanks!
Alex

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Hello!!!. I have a pre sale question, I’m currently using Bookly and I think this is what I need. I’m using it not for booking staff members, I use it to book reservations and book guided tours for a wine cellar.

The thing I need Bookly to do is make reservations at specific hours, for example, guided tours are only and only from monday to friday at 11, 12 and 1 pm, but on saturday takes place at 11, 12, 1 and also 4 pm.

I need to be sure that I can achieve this with this add on, so far I’m using the “staff members” as the service so I can put working hours.

Hope you can help me with this.

Cheers!

Hi, thanks for interest!

You can use the Bookly without the add-on to display these time slots. You just need to set this schedule for the staff member/s and only these slots will be displayed.

You might need this add-on if you would have one (or more staff members) that provide a lot services, but not all services are available all day, for example some service can provided only in the morning.

Thanks!
Alex

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Good afternoon and greetings, I have a problem with Bookly Service Schedule (Add-on) since I can not configure fixed schedules for services, I make the changes and I save them, when I modify another, I miss the changes made in the already done, not I know what will be happening.

I look forward to your prompt response.

Hi,

You could configure fixed schedules for services if you get the specials days add-on. Once you have both add-ons, you will have a new tab to add specials days for services (similar to the one for staff members).

In case you made some changes and saved them, they should be saved. After you’ll make again changes they won’t be saved until you save them.

Thanks!
Alex

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Regards, I have updated both versions and the fault persists: Bookly Versión 13.3 and Bookly Service Schedule (Add-on) Versión 1.4. Url of image captures url of steps like i really do

1 -. http://psicoespacio.platinomarketing.com/wp-content/uploads/2017/05/e1.jpg

2-. http://psicoespacio.platinomarketing.com/wp-content/uploads/2017/05/e2.jpg

3-. http://psicoespacio.platinomarketing.com/wp-content/uploads/2017/05/e3.jpg

4-. http://psicoespacio.platinomarketing.com/wp-content/uploads/2017/05/e4.jpg

I do not know what I’m doing wrong, I’m waiting for your help.

Hi!

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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I made a purchase, installation, service and maintenance service.

Hi!

Could you please advise your inquiry?

Thanks!
Kate

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I made a purchase, installation, service and maintenance service.

Hi!

Could you please advise your inquiry?

Thanks!
Kate

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I installed the plug-in, click here and click to show the logo below. I tried to check if I had any other configuration but found nothing.

Hi,

If you want to display the logo in your email notifications you’ll need to add this code to your notifications template: {company_logo}.

Thanks!
Alex

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Good day.

I bought this plugin today but it doesn’t want to activate. No message, no nothing, it just doesn’t activate.

Thank you.

Hi, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase codes so we could look into this matter.

Thanks!
Alex

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Something is wrong with the service schedule add on. Every time my client tries to make an alteration to one of the services “info” or service names and saves it when she refreshes the page to double check it, the schedule end times changes. Why is that happening. She is using a Mac, and there is no caching plugin or anything.

For example, she has a service that starts at 8 am – 8 pm Monday to Friday but then if she goes in to edit the service, after she presses save, when she refreshes the page to check to see if the changes were saved, it changes the end time so that it’s 8 am – 11:30 am instead. Which means she has to change the time back to what it was every single time she makes a new change to a service. It also does the same thing with another service that is supposed to end at 5:30pm…it changes that one to 10 am. *see pic attached.

what’s even weirder is that if I do the change on my laptop (i use a Windows) it’s fine, it doesn’t screw up the times…it only seems to happen when she does it.

if you can log in an take a look that would be great

Hi, thanks for purchasing our product!

I managed to change the hours for the service schedule, could you please ask your client to try it in a different browser.

Thanks!
Alex

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Hi Ladela, as always Bookly is awsome!

Authorize.net won’t allow me to make payments unless there is a billing address. We have gone through all of the options on our Authorize account but it seems we need a billing address” or we can’t process payments.

I have noticed a few others in the comments section who have had this very same issue, is there a solution that you have given them in the past.

Thank you!

Kind regards, Nick.

Hi Nick,

Thanks for the warm feedback!

Usually, you don’t need a billing address to process payment with Authorize.Net, though if that’s the case then we will need to investigate this matter. I’ll inform our dev team about this inquiry.

Thanks!
Alex

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Hi Ladela,

We have just switched over from using Stripe to Authorise.net, however we keep getting the error saying “Bill address not correct” and we cant process any payments, can you please let me know what the fix is here. Love your work!

Kind regards, Nick.

Hi Nick,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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cDricks

cDricks Purchased

Hi, My plugin don’t run, it’s do a waiting process on frontend and in Backend it’s not visible in the service, can you help me ?

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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Hi! I bought your add-on in order to give the possibility to my staff members to set different times / days slots for different services (as it is mentioned on the plugin), but now that the plugin is active, I just see a schedule on the back end for “Services” tab, but only in “general” (just a schedule to set for service, but the same for ALL staff members…), but not on the staff member profil for each services… So my staff members can’t change by their own the times / days slots for each of our services they wan’t to propose to their clients… Could you please tell us what we did wrong? Or if it’s a “normal” behavior, and so then, that add-on don’t give the possibility to staff members to set particular schedules for each services ?? Thanks for your feedback, and your support!

Hi,

The service schedule add-on will help to set up some services that are not available the whole day, for example they are available only in the morning or evening, while the other services are available the whole day.

The special days add-on offers the option to add “special” days with a different schedule that will override the staff member’s weekly schedule. This option works individually for each staff member, but it changes the schedule of the staff and not the service.

Thanks!
Alex

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Hi, thanks for your reply. I have to admit that I’m a bit “lost” on all of that. So I will just explain my case, in order to know what is the best to suit what I want : we have many staff members. Each one can propose 2 or 3 services. They all added their available slots for the week (so then, in “general” for all services). But we have ONE service (on the 3 he has) that ONE staff member wants to be like : just available on Monday and Wednesday, on the morning at specific hours, and of course just for that ONE service (without any impacts on the 2 others that he has). So what is the best “add-on” or “option” to make it OK ? (and would be better also if that ONE member can set this service as he want, on his profil, and not to ask us everytime to change it for him). I hope I was clear on my request :) And I hope we can do it! As I think this is important. Waiting your feedback, it is quite urgent for our client. Thanks for your support! Regards

Hi!

In this case, Special Days Add-on should work for you.

You might create a WP account with Editor role and associate it with a Staff Member account in Bookly. Once logged-in, such users will have limited access: they will only be able to edit their own settings and operate Calendar with own events in the backend.

Thanks!
Kate

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Appointments and Customers are being overwritten and replacing other customer/appointments, is there a way to solve this?

Hi,

You need to logged off from WordPress user account if you don’t you want overwrite the customer/appointment in case you booking an appointment from the front-end or you need to add appointments from the back-end.

Thanks!
Alex

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Is it possible to set specific hours before or after a defined schedule for a staff member: (defined schedule: 10.00-16.00 specific hours: 09.30-10.30, 16.30-17.30)

Hi!

You can change working hours of staff for just those special days in a year with the Special Days add-on. Set a custom schedule, including breaks – different from default working hours for individual staff members.

More information you can get here: https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-add-on-

Also, you can try our demo version by following this link: http://special-days-demo.booking-wp-plugin.com/demo/

Thanks!
Kate

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This means that I can not create service out of default working hours with Service Schedule add-on? I do not want to change working hours. I want to create special services in specific hours.

Hi!

With the Service Schedule add-on, you can limit the hours within staff’s daily working hours when each service is available.

Please check more information by following this link: https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-add-on-

And, you can find demo version by following this link: http://srv-schedule-demo.booking-wp-plugin.com/demo/

Thanks!
Kate

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how can I translate this plugin as I translate the bookly? I try loco translate but it has no translations at all! thanks!

Hi!

In order to translate Bookly, you can use PoEdit or WPML.

Thanks!
Kate

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Hi, I try but not work, the translation is done but the plugin still showing in english!

Hi,

Please, send us an email to support@ladela.com with ticket’s # 42492 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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I am a bookly developer with a paid license for my client.

My client has a service that is only available a fixed number of days for a fixed time period – e,g, from September 6-10, 2017. Other services will be available for other day slots may overlap.

I am having a difficult time determining how to configure this to work or what add-on will let me do it.

Can you help?

Hi!

You can check the Special Days add-on. The add-on lets change working hours of staff for just those special days in a year. More information you can get here: https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-add-on- Also, you can try demo version by following this link: http://special-days-demo.booking-wp-plugin.com/demo/

Thanks!
Kate

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Bookly service schedule Odd Results.

Hi, I have set up my services to offer 1 hour up till 6.00pm 1.5 and 2 Hour upto 7:30pm Monday to Friday.

So if a customer wants 1 hour they will not be offered anything later than 6.00pm but if they want a 1.5 hour lesson it will offer them upto 7.30pm

when Service schedule is enabled it won’t show availability past 3.00pm

Can you help?

Hi!

Please check the staff members schedule in the staff members tab and also if the correct time zone is set in WordPress settings (I advise to choose a city instead of fixed hours to avoid issues with DST).

Thanks!
Kate

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City is set to London, Staff (Me only) set to work 08:30 to 19:30. Only shows availability to 3:00pm when Service Schedule is enabled. If I could send screen shots it may help you to understand this issue more.

Hi!

Please, send us an email to support@ladela.com with ticket’s # 43056 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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Hi, my client (one employee) needs their schedule to alternate, week one and week two, each with a different timetable (she can have a few classes a day with time breaks in between). Is this possible with Service Schedule or is it limited to 7 days? Thank you!

Hi,

In case you have one employee and two services that are provided for different time slots you will need the service schedule add-on to set up a different schedules for these services. Besides that if you have different schedules week by week you could use the special days add-on together with the service schedule add-on. So in case you’ll have both add-ons, you can set a “global schedule” for the staff member when he will be available for both weeks and then just filter out the availability of the services by using the weekly schedule for the service and adding special days when this schedule is different in comparison to the weekly one. I hope this explanation makes sense, in case it doesn’t feel free to ask more questions.

Thanks!
Alex

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Alex, thank you. Maybe I confused your colleague writing about alternating week 1 and week 2. As you describe it, it seems it will work. I will get the add-ons you suggest. Cheers

Hi,

No problem, if you have any questions feel free to contact us!

Thanks!
Alex

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talelie

talelie Purchased

Hi, I have purchased the Bookly + service schedule add on, and I have installed and set the plugins, but the schedule does not work. I have defined the start & end time of the service, as well as for the service provider, but still nothing…

need your immediate help, I have to find a good and quick solution.

Thanks Tal

Hi Tal, thanks for purchasing our product!

Please send us an email to support@ladela.com with this ticket number #44367 and your purchase code to look into this matter.

Thanks!
Alex

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