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158 comments found.

yiapls

yiapls Purchased

Hi,

I have a pre-sale question. Is it possible to set the minimum quantity to 1 for the “extra item”? — We have compulsory bundle item with additional price for the Services, this will allow us to show all items related to the selected services.

Thanks in advance!

Hi!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/207375795-Add-Capacity-to-Bookly-Service-Extras

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).


Kate

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Hello, I purchased the wrong Add-on for your extension. I already own and purchased the main plugin but I purchased the wrong Add-on. I also have my purchase code. How can I fix this error and exchange this extension with the one I need? I accidentally bought Bookly Service Extras Add-on but I actually need Bookly Chain Appointments (Add-on). Please assist. Please advise. Thank you!

Hi!

Please check this link for more details regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Kate

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Okay thank you. I will give that a try now.

Hi,

I am using the extras add-on, but when I go to add a new appointment from the wordpress dashboard or staff cabinet, there are no options to include extras here.

Can you double check this please?

Hi!

Please, send us an email to support@ladela.com with ticket’s # 42764 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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wescape

wescape Purchased

Hello Support,

https://wescape.nl/reserveren/ (service “de heks van zoetermeer”) I have a question is it possible to change the order of the “extras plugin”

right now i choose a service then extras then looks for evailable day and time.

but i want to have choose day and time and choose extras after that step Thank you for the support Bart

Hi Bart,

Currently, this functionality is not available, the position of the steps can’t be changed.

Thanks!
Alex

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There is an addon that will save the lige of our staff members (and I think this is something you can do fast, because it’s already exist on the main plugin, but only for administrator). We can, as admin, export all the booking request in a CSV file. But there is no options at all to export the booking list for the staff members, and it will be a very good addon to make their life easy! Because they only have a “calendar” in a web format, that it is not so a good option to manage many bookings…. More : if staff members can export they booking requests, filtered by : - status (only approved ones, because they don’t need the others) - by client name (because there is a table for) - by service (because also there is a table for) so then, they can have a very good view in Excel and print it for them!

Also! We are many to complain about the hours that are not ok for the timezones of our staff members. If we have the export function working for EACH one of our staff member, so then, you can just add a simple formule (like a listing of choice of all timezone) and do a simple formule at the excel export to change the hours of all booking requests to the good ones.

And believe me, if you have this “function” with this addon, so then, it will save many “lifes” :D We will have a good behavior for our staff members, without trying to calculates the timezones inside wordpress and the plugin.

I hope that you find this “idea” very interesting, and that you will do this addon (that i think it is not so hard to do, because you already have the export function. You just need to set the ID to find the good staff member for the export on each back-office staff member page, and export only requests about them).

Like this, your plugin will really “rock” (and I think that you will get more and many sales).

Let me know please if it’s possible and if you can do it (same as a “special request / custom request”). I need it very urgently!

Thanks!

Hi!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115000867914-Possibility-for-staff-members-as-admin-export-all-the-booking-request-in-a-CSV-file-

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Kate

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Hello,

1. Is it possible to make the choice between extra products NOT a multiple choice. So you can select one or another and NOT both.

or

2. I really need a volume discount option, so for example, when you choose 2 items of the same products, then the price PER PRODUCT will be lower, is there anyway I can achieve this (maybe in code?).

Thanks for support!

Hi,

Currently, these options are not supported.

Thanks!
Alex

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I bought your plugin and I see that the price of the extra products is multiplied by the number of total customers (twice), one for each of the extra products I add and then for the number of people using the service.

Formula of 6 (adults) * 3 (extra products) * price.

Adding extra products should not be linked to anything to the amount of people booking the service. What can I do to eliminate this formula?

Hi,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115004545433-Extra-service-multiplied-by-service-

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

If you want to change the logic you will need to customize/make changes to the code.

Thanks!
Alex

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Hello, I’ve just purchased plugin but There is a problem. The plugin is in back office but refuse to activate… First time I’ve this kind of problem with plugin. Of course, I’ve the plugin Bookly in version 13.2. Let me know.

Hi,

Please send us an email to support@ladela.com with this ticket number #46144 and the purchase code so we could look into this matter.

Thanks!
Alex

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Hello, it’s sent.

Pre-sale questions: Hello can I integrate somo of your products in one site? How can I install them to have all the features of all your products in one site? Is this possible?

Hi, thanks for the interest!

Not sure I understood you correctly, you’re asking if you can install the plugin with all its add-ons on the same website – if that’s the case, then yes, you can do it.

Thanks!
Alex

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Hi,

I’m currently receiving this on my bookly details page:

ride for free), 2 × Half term special: Free Child Ferry Return on 21st October 2017, 21st October 2017. Castle and Ferry tickets are valid any time on the day of your booking.

Show bookings are only valid for the time slot and date selected. Please allow 1 hour travelling time before your allocated show. show time: 12:00 am, 12:00 am

...I’ve booked additional items and it displaying 2 dates as well as times (there are only some services that have times) the service above is set as all day.

Is there anyway to make this look neater.

e.g. displaying each service booked followed by time and date

Thanks

Hi,

I advise to remove this text from the details step (in the appearance menu) and enable the built-in cart as this information is already displayed there.

Thanks!
Alex

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Hi,

Pre-buy question: Is there a way to add custom info/service extra to Google Calendar?

Hi,

In the synchronized google calendar event only the name of the extras will be displayed.

Thanks!
Alex

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Thanks Alex! Thats enough for my purpose

Hi,

Thanks for purchasing our product! If you have any questions feel free to contact us.

Thanks!
Alex

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Hello,

I am having trouble with the extras add on, mostly because it multiplies some of the extras I have put on specific services. Is there a reason it does this?

Also, is there a way to input in the backend Additional Fields that I created for the front end submission (say if i need to manually input a booking)?

Thank you!

Hello,

Please send us an email to support@ladela.com with this inquiry, ticket number #49749 and the purchase code so we could look into this matter.

Besides, please provide us access to the admin panel, so we could look into the issue.

Thanks!
Kirill

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Hi, When I make the reservation and add extra items to the reservation these are multiplied by the number of people in the reservation. How can I avoid that and that it is only by unit independent of the number of people in the reserves?

Hi,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115004545433-Extra-service-multiplied-by-service-

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

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Hi, When I make the reservation and add extra items to the reservation these are multiplied by the number of people in the reservation. How can I avoid that and that it is only by unit independent of the number of people in the reserves?

Hi,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115004545433-Extra-service-multiplied-by-service-

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

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Hi, Let me start by saying that bookly is a great plug in , but i having problems installing the extra service plug in , can you help with that? thanks!

this is the problem:

When i click on the service tab to add the extra services nothing happens , just an error

can you help me with that? thank you

Hi,

Please send us an email to support@ladela.com with this inquiry, ticket number #50432, and the purchase code so we could look into this matter.

Besides, please provide access to the admin panel, so we could check the issue.

Thanks!
Kirill

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For some reason, activating the “Extras” Add-On leads to the Plug-In not working anymore. see here: https://bimmer24.de/buchen-test/ it stays stuck in the first step

Hi,

Please make sure you have the most recent releases of the plugin and all add-ons. In case the behavior persists send us an email to support@ladela.com with this ticket number #50565 and the purchase codes so we could look into this matter.

Thanks!
Alex

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marjo2014

marjo2014 Purchased

Hi,

this plug in is asking me for the code and I entered it but there is no where i can click to validate it, all I see is a yellow triangle so I am stuck without access to my whole bookly for this!!!

Now i cant access my schedule and my clients list. This is ridiculous. Bookly pluin is to run a bsuiness in case you didnt notice. You cant stop people from seing their whole schedule and client list for a a plugin???? Im really mad. PLease get back to me asap

Hi,

Please send us an email to support@ladela.com with this inquiry, ticket number #50685 and the purchase code.

Besides, please, provide us access to the admin panel and FTP, so we could look into the issue.

Thanks!
Kirill

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ciclops

ciclops Purchased

Hello.

I am interested in buying several Add-ons.

I would like to know if there are any available packages or some kind of discount buying several Add-ons.

I am interested in:

Bookly Service Extras (Add-on) Bookly Service Schedule (Add-on) Bookly Recurring Appointments (Add-on)

Thanks and best regards.

Hello,

Unfortunately, currently, we do not have any policies that assume discounts.

Thanks!
Kirill

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