Ladela

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88 comments found.

Hello,

Just a small thing but for the prices you are using a comma next to a dot. I would suggest to use only one of them. See https://drive.google.com/open?id=0B2H356fULfHHU2dOVHZ6WlpsRzQ

I’m loving your plugin!

Hello,

Thank you for purchasing our products.

We’ve checked our demo setup and it shows dots in both cases. Probably you have some specific settings in your setup. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Im having trouble getting the the services extra add on to work. I’ve deleted the plugin and re-uploaded it 3 times now. Im not sure what I’m doing wrong. Please Help

Hi, thanks for purchasing our product!

Please send us an email support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!

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This is my second comment. (adding to first). I am not able to save any staff members, create new services or anything that deals with creating and saving. I still had trouble after deleting and re-uploading both the main plugin and the add on.

Hi,

Please send us an email support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!

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Hello the plugin along with the extras that I have purchased continues to crash my website. At time is crashes with the date picker, and when customers complete custom fields and sent to the cart page it crashes and gives a 503 error.

I have attempted to contact you all via email per your instruction for extras support. I haven’t heard back please assist as my customers are frustrated and I have to enter information into bank portal manually.

Thanks for your help.

Hello,

Thank you for purchasing our products.

I’m sorry that your request was not received for some reason or it is still in the messages queue. We always reply to each request that we receive. You should check if you also associated your staff members with services, disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case. You might also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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waxworks

waxworks Purchased

Hi we are using Bookly plus the Extras add-on on our clients website. Would you be available to make modifications to the plug-in?

Hi, thanks for purchasing our product!

We’re sorry but currently we are overloaded with the ongoing tasks and can’t provide customization services. I advise to contact a freelance developer regarding customizations.

Thanks!

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Mager

Mager Purchased

Hi there, is there a way to set a minimum purchase amount? My service has a small base fee, but then I’m using the Extras plugin. I’d like to set a minimum cost for all extras selected. Thanks!

Hi,

Currently this not supported, there’s an option only for the max number of extras. You could include the fee in extras’s price for this case.

Thanks!

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bridge321

bridge321 Purchased

I have bought this plugin but when i add extras to a service, it initially saves but when i go back into the service is is not there? I have tried many times but the extra does not save when you save it!

Hi, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase code to check this matter.

Thanks!

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dugost

dugost Purchased

Just purchased the Service Extras Add-On for my client who allows multiple persons per booking. However, on the Extras step the Summary line doesn’t reflect the number of people like it does in the Cart view.

So if the customer chooses 2 people it only displays the base price for 1 person (e.g. ‘Summary: $10.00 + insert extras price’ instead of ‘Summary: 2 x $10.00 + insert extras price’).

I’ve had to turn off the Summary option in Settings for the time being but would very much like this to be fixed as it’s very informative to the user. Especially as the Cart doesn’t show the breakdown of services + extras, only the total price.

Hi, thanks for purchasing our product!

Currently the displayed price in cart, is the sum of the service price with the chosen extras. Though thanks for the feedback we’ll take into account for future releases.

Thanks!
Alex

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