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Discussion on Bookly Service Extras (Add-on)

Ladela

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260 comments found.

Is it possible to have a limited number of each extra by hour? for example y it for a gym, so i have 16 bikes available every hour. I have multiple teachers and just one room.

Hello!

Thanks for reaching out.

Sorry, I’m not quite sure I understand your words: ” i added 1 stock for each one, but my issue is that the stock is for user not for the hour”, could you, please, provide me with more details and give an example?

Thanks!
Julia
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Ok, imagine that i have a room for rental with 16 bikes. i would like the user to be able to select the bike that he wants, once he selected the bike he want that bike becomes unavailable for other users in the same hour. Let me know if you have more questions. So basically i need the extras to have a quantity limit by the class and not by order.

Hello,

Thanks for contacting us. I can suggest you to set the bikes as staff members and create as service or many services (according to your needs) t hat would say “bike riding” or something like this. Now, when your customers will book a service, they will have to choose the staff member (in your case the bicycle) and the booked bicycle will become not available for any other bookings. Feel free to contact us at support@bookly.info if any other questions appear.


Regards,
Olya
Bookly Customer Support

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I have bought bookly Service Extras(Add on) plugin but edit email notification doesn’t come (I want to edit email notification template), it keeps on loading loading)

Hello,

Thanks for contacting us. Please submit a request regarding this to support@bookly.info with ticket number #109675 so that we could ask some additional details and help you.


Regards,
Olya
Bookly Customer Support

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Hi

i cant find an option in the backend when i want to ad extras in the backend for an appointment. How can employees add extras during the services booking process in the backend?

thx phil

Hello,

Thank you for your message.

You will need to click on customer’s name while creating an appointment from the backend: http://prntscr.com/pq2qnz

Let me know if you have any other questions.

Thanks!
Kate
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thx for the quick reply!

Hello,

You are welcome:)

Let me know if you need my assistance.

Thanks!
Kate
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What is the version for August 27, 2019 ?

Hello,

Thank you for your message.

It’s 2.7

Let me know if you have any other questions.

Thanks!
Kate
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109c

109c Purchased

Hi,

I don’t want to multiply the price of the extra by the number of people. Is it possible ?

For example I have 1 bottle of water for 4 € in addition to my service that I reserved for 8 people, I want my total price of extra to be 4 €, not 8×4 €.

Hello,


I’m afraid currently, this functionality is not supported Please add these details as a new record to our suggestion board: https://ideas.booking-wp-plugin.com/ Here where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. Feel free to contact us at support@bookly.info in case you have any additional questions.


Regards,
Olya
Bookly Customer Support

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I do not see the +/- buttons when selecting the extras

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #116726 and admin panel access so we could look into this matter.

Thanks!
Kate
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Hi!

I updated my Booklysystem yesterday and something went wrong, now I can´t make it work again, need help!

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #117408 and your purchase code for Bookly Pro so we could look into this matter.

Thanks!

Iurii

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Hi! I would like to have a different tax on the “Extras” then in the Sevice, I sell activitys that in Sweden has 6 % or 25 % tax and then I want to sell coffe/bun as an “Extra” and that has 12 % tax in this country…

Hello,

Thank you for your message.

I’m afraid there is no option to set up the tax rate for the extras. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hello Bookly Support,

I was asked by a client to change the price and thumbnail within the “Services Extras” plugin .

To my surprise, the ” Extras ” tab is NO LONGER visible within the Admin area of Bookly where it says ….

” In Services, open each of the services you’d like to add extras to (click edit-button.png > extras-tab.png tab), upload a simple image for each of the extras, determine their prices and, if necessary, duration. “

===================

My ” Services Extras ” license is still active and the plugin is activated…

Bookly – Version 17.2

Services Extras (Add-on) – Version 2.5

Bookly (Pro Add-On) – Version 1.5

Bookly Deposit Payments (Add-on) – Version 2.3

Bookly PayPal Payments Standard (Add-on) – Version 1.9

Bookly Waiting List (Add-on) – Version 1.5

==================

Please let me know if this is due to the plugins needing to be updated.

If they need to be updated, please give me the EXACT steps need in order to do so .

I do not want there to be a glitch due to updating the plugins in-correctly.

Thanks in advance.

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #120404 and the purchase code so we could look into this matter.

Thanks!
Kate
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Hi, I updated my bookly now it doesnt let me do an add on change or correction. The box is blue on the service page and doesnt do anything when i press on it

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 122652 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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Hi, we just bought this plugin but we noticed that “Recurring Appointments Add-on” would fit better for us. Is there a way to exchange them?

Thank you very much!

Best regards, Valentin

Hi Valentin,

Thanks for your message.

Regarding this concern, please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

If you have additional questions or concerns, please send us an email to support@bookly.info with this ticket number 123155 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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siarz

siarz Purchased

Hello

I’m having problems with Bookly Service Extras (Add-on)

As you can see from this screenshot the input slot number is not functional – https://puu.sh/FByFk/4b1425f81f.png compared with how it’s on this page here – https://puu.sh/FByHp/dc61b46923.png

Can you please help me with this issue

Thanks

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #123181 and admin panel access so we could look into this matter.

Thanks!
Kate
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Have you ever added the option for Single Selection instead of Multiple Selection?

Hello,

Thank you for your message.

Not quite sure that understood you correctly. The number of extras depends on the settings you point in Extras section: http://joxi.ru/a2XqW3ZTDby50A

Will be waiting for your reply.

Thanks!
Kate
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If there are two “extras” for one service, I don’t want the user to be able to select both, just one .

Example: https://ibb.co/7npDwRV

Thank you!

Hello,

Thanks for your reply to Kate.

At this time, this is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or clarifications, please send us an email to support@bookly.info with this ticket number 127144 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Erkwerk

Erkwerk Purchased

Hi, thank you for this fantastic plugin. It works great. But my client has a question. They now have a slot for 3 hours for 200 persons to join. If a customer wants to come after the event has started he/she cannot make the booking. Is that correct? Is it possible to keep the booking possibility open during the 3 hour slot? thank you very much. Erik

Hi Erik,

Thanks for your message.

At this time, once a timeslot has already started, no one else can book for that service. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 128991 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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Hello,

Is there a way to attribute a specific extra to a staff member and not to a service?

For exemple: Amy works for service A and give the possibility to buy an extra named AZ. James works also for service A and give the possibility to buy an extra named XY. When i have activated the extra addon, i have only the possibility to link my extras to services not to a specific staff member. I don’t want to multiply my Service A, i want to keep it unique.

Thank you for your help.

Regards,

C.

Hello,

Thank you for your message.

Currently, such option is not supported. Extras can be added only to services. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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I need help on this scenario;

We have services, and each services have an extra services… when we are creating a new appointment, even when we are not selecting an extra service, it is showing an extra service.. and when we edit the appointment to change it to something else, it will update the extra service but the payment doesn’t update and still showing the OLD extra service added to the appointment.

Why is that?

Thank You.

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #130951 and admin panel access so we could look into this matter.

Thanks!
Kate
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Hello,

I accidentally made a duplicate order on x2 of your add-ons.

Bookly Service Extras (Add-on)

Bookly Staff Cabinet (Add-on)

Could you please refund or give me the Bookly Tasks addon and refund the reminder.

Also do you guys have a rough idea of when the development of Zapier add-on will be complete? Will it be a while?

Thanks!

Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

As for Zapier, I can’t tell you the exact date when it is implemented. However, our development team is already working on this option so we hope it will be done in the nearest future.

Thanks!
Kate
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Is there a way to disable Multiple Selection? I need them to only select one option.

Hello,

Thanks for your message.

You should be able to add 1 extra selection per service: https://prnt.sc/ue26mu.

However, if you want to add multiple selections but only allow the customer to select 1 from those selections, this is a feature we haven’t implemented yet. Please feel free to add it to our Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 134075 and your purchase code for Bookly PRO so we could look into it for you.

Many thanks,
Richel

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Hello. I want to use your plugin for a laundry wash website.

1 – I saw that the customer need to select a service then the extras. It is possible to have a list of services to check on first tab, then on 2nd tab to have all extras from the selected services (not just 1)? or how can I make the customer to choose the extras without creating another appointment for another service or go back to 1st tab? 2 – for subscriptions packs what can I use?

Hi,


1. The extras can be added to a certain service. Therefore, when going to the next step for selecting the extra items, only those extras that were registered for th respective service will be visible.
2. Please see our Bookly Packages (Add-on): https://codecanyon.net/item/bookly-packages-addon/20952783 or Bookly Recurring Appointments (Add-on): https://codecanyon.net/item/bookly-recurring-appointments-addon/19497634
Please make sure you check our documentation and demos regarding these add-ons to make sure they meet your business needs.
Feel free to contact us at support@bookly.info in case you have any other questions.


Regards,
Olya
Bookly Customer Support
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