Hello,

Thank you for your message.

Please check our Bookly Cart (Add-on) https://support.booking-wp-plugin.com/hc/en-us/articles/212969945-Cart-Add-on.

I advise you to generate your personal demo version which goes with almost all additional plugins to see if Bookly suits your needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive in your mail. Please make sure to activate Bookly Add-ons in the section Plugins.

Thanks!
Yulia
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Hello,

Thanks for reaching out.

However, I’m not sure I fully grasped your concern. Just to clarify please… is this an intermediary business wherein you are providing a website as a platform where teachers can sell their services, please? Or are you creating different websites individually for each teacher?

Please clarify by sending us an at sales@bookly.info and mentioning Ticket #189702 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Password option is not supported. But you can check verification option (it can be set up for email and sms): https://prnt.sc/VhdjqqSiBIvj

Let me know if it works for you.

Thanks!
Kate
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Hi there,

Thank you for your message.

If you want to allow your customers to book several appointments for the same service at the same time, please check our Bookly Group Booking (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on

You can test this add-on by generating your personal demo version: https://www.booking-wp-plugin.com/demo-list/. Add-ons can be activated in the Plugins section.

Thanks!
Yulia
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Good afternoon,

thank you very much, I will try that add-on. Regarding the one I bought, is it possible to return the money? Thank you.

Regards

Hello,

Thanks for your reply to Yulia.

Please check the following links regarding the refund procedure:

• https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund
• https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy. Kindly scroll down to the middle of the page to find the “Click here to request a refund” green button.

Many thanks,
Richel

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Hi,

Could you please clarify what number of hours do you mean? Maybe you could send some screenshots.

Regards,
Olya
Bookly Customer Support
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Hello,

The maximum value for multiplying appointments is a global value for all services and it can be adjusted in the Settings menu.

Thanks!
Alex

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Hi,

Thanks for reaching out.

Please note that Bookly is designed to work with a weekly schedule. After you set up the staff member’s schedule, this schedule will be repeated for the following weeks. Please note that the system takes into account the staff member’s schedule when rendering available time slots in the front-end/booking.

So the availability offered in the booking form is based on the schedule of the staff member. Whereas, the interval of the slots offered is regulated with the time slot length as this is the basis of how the hours are divided and presented in the booking form.

The add-ons https://www.booking-wp-plugin.com/features/ are intended to help give more flexibility to achieve desired features.

“The ability to book multiple appointments, but only on some services, not all services.”

Currently, the Bookly Multiply Appointments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/210138469-Multiply-Appointments-Add-on is a global setting. So it applies to all services.

Please check if the Bookly Custom Duration Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005082294-Services-with-flexible-duration-Custom-Duration-Add-on- will work for this requirement.

It allows you to create services with flexible duration so your customers while booking an appointment will be able to choose its length from the predefined options and the price will be adjusted respectively. And this will be created as a single service in the Calendar.

Kindly note that the Bookly Custom Duration add-on is not compatible with any of these add-ons below.
- Packages (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on
- Compound Services (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/360001642033-Compound-Services-Add-on
- Collaborative Services (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/360013222534-Collaborative-Services-Add-on

Please check the demo https://www.booking-wp-plugin.com/demo/custom-duration/ before purchasing to better understand how it works and discern if it fits your business needs.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #157454, so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Bookly Multiply Appointments (Add-on) allows your clients to determine the length of their appointments by booking several identical services in consecutive appointments. Customers should set the number of appointments and the system will offer several consecutive appointments.

For your purpose, please check our Bookly Cart (Add-on) that allows your clients to book several appointments per session by placing them in a cart: https://support.booking-wp-plugin.com/hc/en-us/articles/212969945-Cart-Add-on. Try this demo https://www.booking-wp-plugin.com/demo/cart/ to get a better understanding of how the Cart (Add-on) works.

Also, I advise you to check our Bookly Packages (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on. It allows you to create a package with a certain number of appointments in the back-end. Your customers will be able to schedule these appointments within a package validity period.

Try this demo https://www.booking-wp-plugin.com/demo/packages/ (backend version) to get a better understanding of how the Bookly Packages (Add-on) works.

Let me know if it works for you.

Thanks!
Yulia
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Hello,

Thank you for your message.

So you mean that your client should choose the service with 10 appointments included by default? In this case, I advise you to check our Bookly Packages (Add-on): https://codecanyon.net/item/bookly-packages-addon/20952783 It allows you to create a package with a certain number of appointment. The detailed information concerning the add-on can be found here: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

It’s better to check Bookly Cart (Add-on) which allows your customers to book several appointments for different dates and time in one booking session: https://codecanyon.net/item/bookly-cart-addon/21841764

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thanks for your message.

As much as we’d love to be more flexible with loyal customers, I’m afraid this isn’t possible. It’s not technically possible to do through CodeCanyon as valid purchase codes are generated and issued only by Envato. Currently, Bookly items are distributed only via Envato Market and we’re obliged to act within their terms.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund and please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

Kindly scroll down to the middle of the page to find the “Click here to request a refund” green button: https://prnt.sc/sss8o4.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 143858 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Hello,

Thank you for your message.

Not quite sure if Bookly Coupons add-on can work as Gift Cards. You can try to create services for each Gift card and in email notification you can insert the coupon code. But in this case you will need to create separate email notification for each service as coupon codes should be different.

You can try to check the add-on in our sandbox mode: https://www.booking-wp-plugin.com/demo-list/

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

Please, follow this link to find all payment options which are supported by Bookly:https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options If you want to use third-party gateways for payments and SMS notifications, I advise you to get in touch with our partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Thanks for your message.

Depending on your requirements, you should be able to book multiple services in one session. Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/207068625-How-do-they-book-multiple-services-in-one-session- to discern which suits your business needs.

Perhaps the Bookly Recurring Appointments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115001442665-Recurring-Appointments-Add-on suits your business needs as it allows you to let your clients book a series of recurring appointments in one session: choose repetition interval, last date or the number of recurrences, and a series of time slots will be booked. Kindly note that, at this time, setting a limitation of the repetition (i.e.: up to 5 sessions only) in the back-end isn’t supported yet.

Please check our demo http://booking-wp-plugin.com/demo/recurring/ to get a better understanding of how it works and be able to discern if it fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 130648 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Hello,

Thank you for your message.

Please, check our Bookly Custom duration add-on instead: https://codecanyon.net/item/bookly-custom-duration-addon/22060703 This add-on allows your customers to choose the duration for the service on the frontend form. So if you set up 1 day duration, your customers will be able to book 2 days, 3 days and etc.

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Thank you for your message.

“Book more” option goes with Bookly Cart add-on: https://codecanyon.net/item/bookly-cart-addon/21841764

Will be waiting for your reply.

Thanks!
Kate
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