Ladela

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39 comments found.

Hi,

I’ve just purchased the plugin and it’s not showing up under the bookly tab; I sent an email already and have yet to receive a reply.

Cancel – I figured it out, thank you.

Hi,

Thank you for purchasing our products and being proactive in the search for solution. Feel free to let us know in case you have other questions in the future.

Thanks!
Andrew

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leighmw

leighmw Purchased

Hi Ladela,

We love the plug-in and it has helped our business alot!

We would like to be able to charge 3% booking fee for credit card purchases only. I saw in the comments section that someone else once asked you to make this customisation for them so i am wondering if you would be able to make this modification for us too.

If so, how long would it take, how much and when would you be able to make the changes.

Love your work! Thanks,Nick.

Hi Nick, thanks for purchasing our product!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/209377065-Service-Fee-for-online-payments

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

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Can I sell the tickets in a package system and then give the option to reserve in the event the want only for the package they bought? Let say I bought a package with 3 seats but I do not know when to use it, but I have the option to reserve until they are all use.

Hello, thank you for contacting us.

I’m afraid that Bookly may not fit your needs as currently such functionality is not supported. Check if your scenario can be covered by these and other features in our demo-setups here:
http://demo3.booking-wp-plugin.com/demo
And try our Lite version at this page:
https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool
and reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!
Alex

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leighmw

leighmw Purchased

Hi guys,

Following your response below as to whether i can charge a service fee on top of the cart for credit cards, i have voted for the feature to be added, but i did see in the forum that you once made this customisation for one customer…is it possible you could do the same for me?

Kind regards, Nick

Hi Nick, thanks for purchasing our product!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/209377065-Service-Fee-for-online-payments

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

Hi,

We’re really sorry but currently we are overloaded with the ongoing tasks and can’t provide customization services. I advise to contact a freelance developer for customizations.

Thanks!
Alex

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Is it possible to Client to pay full (remaining amount) after he already paid deposit? Can we send him a link to make remaining payment?

Hi, thanks for interest!

Currently such an option is not supported, the customer will need to pay when he arrives for the booked appointment.

Thanks!
Alex

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Hi, i have a problem with an add-on ( Deposit Payments Add-on ) i have followed the instructions in the support page but it doesn’t work. The final price doesn’t decrease at the payement step. Do you have any idea of how i can fix it ?

Hi!

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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Hello, I did all the steps to sychronize Google Calender with Bookly. I want all the bookings for all the staffs to be sychronised in one Google Calendar, So, I chose to put the API credentials in Bookly > Settings > Google Calendar. When I go back to my google Calender, nothing is there.

Can you please explain why ? Thanks

Hi,

In case you want to synchronize all appointments to one google calendar you’ll need to connect all staff members to the same google calendar.

Thanks!
Alex

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Hi. I just customized Google Calendar as per your instructions and Enabled 2way Sync. However Bookly doesn’t seem to be pushing any data from my google calendar. All the booked slots on my calendar appear as free on Bookly. Have I missed anything? thanks!

Hi,

Bookly provides 2 way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However each event from Google Calendar is taken into account when displaying available time slots to user in the second step of booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.

Thanks!
Alex

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Hi, I can buy Bookly, can You tell me please, what I must to buy for my work??

I have a Apartmans and I need booking system without payment.

1) I need any database clients 2) Sending invoices (it is possible – automatic) 3) only day rezervation 4) Quick check 5) Any way, how can I translate It to my language

Thanks, very much for Your answer. Sir John

Hi!

1. You’ll have database of the clients which have ever booked appointments on your website. If you mean global database with potential customers – it’s not supported.

2. Currently functionality as to send invoices is not supported.

3. You can set service duration to 1 day. In case you want to set group bookings you need to set the a bigger capacity for a service, so more customers can book the same service for the same slot.

4. You can check appointment’s information in Bookly’s Calendar and Appointments tabs.

5. In case to translate Bookly you can use PoEdit or WPML.

Thanks!
Kate

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Hello, I purchased the add-on for deposits, but it’s not working on my site. The plug-in is still asking for full payment when booking trying to book an appointment.

Hi, thanks for purchasing our product!

Please check if you set the deposit the staff members tab. Besides that don’t forget that you need to update the text on the front-end by using these codes: {amount_due} and {amount_to_pay}.

If that’s not the case the please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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Hello, I purchased the deposit add-on to accept partial payments, but it’s still asking my client to pay in full the deposit feature is not working properly.

Hi, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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I’m getting this error, after using the deposit add-on. It caused the website to crash. After I disabled the deposit add-on my website works again.

Please provide a fix or offer support

Fatal error: Class ‘Bookly\Lib\Base\Hooks’ not found in /home/beautilo/public_html/wp-content/plugins/bookly-addon-deposit-payments/lib/Actions.php on line 11 Notice: is_404 was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/beautilo/public_html/wp-includes/functions.php on line 4138 Fatal error: Call to undefined function is_user_logged_in() in /home/beautilo/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 308

Hi,

We apologize for this situation. There’s a problem with the last update, we’ll assist with this matter – please send us an email to support@ladela.com with this inquiry and the purchase codes.

Thanks!
Alex

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Hello, can i request client to pay deposit or full price during booking? So client can choose to pay deposit or to pay full?

Hi!

If you want to set up deposit payments you’ll need to use Bookly’s deposit add-on.

Thanks!
Kate

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I get this error when I’m trying to pay with paypal Security header is not valid

Hi!

People often contact us complaining about the issue you describe and in all cases, it appeared that they entered the wrong Paypal API credentials in the settings section. For example, one can switch the `Sandbox mode` on and use the production credentials and vice versa, so make sure you use the proper credentials and don’t have trailing whitespaces when entering them.

Thanks!
Kate

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Hi I’ve never been able to get your plugin add-on working on my site, I don’t know what I am doing wrong.

I have it activated, and the deposit settings are configured on each service of the staff member, anyway if the client tries to book it will get the full price as a total.

Please send me where to send you the URL and login info if needed.

Hi!

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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Hello, we have purchase the addon and we have recieve a message who say we nedd to validate your purshase, but when i try wordpress say : “Checking the purchase code is temporarily unavailable. Please try again later.” we have also buy the base addon and he refuse also the check. it’s maybe because your domain name are Internationalized : More info : https://en.wikipedia.org/wiki/Internationalized_domain_name

Hi, thanks for purchasing our product!

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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I am about to purchase the booking plugin and this plugin. 3 quick questions; neither ones are deal killers.

1: Can we make the deposit conditional? Meaning it would be nice to offer a deposit on some services, but paid in full on others. 2: After a deposit is made, can we schedule (in days or weeks) when the final payment is charged automatically or would I need to login and manually run the final payment? 3: Is there the ability to manually send or schedule a notification that goes out to inform the user their card on file will be charged?

Thank you, Charles

Hi Charles, thanks for the interest!

1) I’m not sure if these are conditional deposits, though you can set up individually in the staff members the deposits for each service. It’s not mandatory to set deposits for each service.

2) The amount that’s left, can be paid only locally by the customer.

3) Currently, this functionality is not supported.

Thanks!
Alex

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When you say ‘locally by client’ do you mean the only way to get the final payment is for the customer to login and make the payment? If the final payment isn’t automatic or at least can be triggered by by admin dashboard, then unfortunately this may be a deal killer because it will be nearly impossibly to collect final fees if expected customer to login and make them, ecspecially after services have already been rendered. Thank you.

Hi!

No, I mean that final payment the customer can make locally in your office, not via the plugin.

Thanks!
Kate

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Hey guys, just wondering if you are considering Apple Pay as a payment option. Not only would it be useful for some customers but it would be a sign to all customers that a business is keen to keep up with the times.

Thanks

Hi!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115001462305-Stripe-Apple-pay

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Kate

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tlattouf

tlattouf Purchased

Hi,

My wife runs a girls birthday party venue for girls that run for 2hr time slots on fri, sat and Sundays.

We currently use the wix 123forms for booking but the calendar integration is not great. Looking at moving to WP and the bookly addon.

We want the customer to be able to book a party that is available and pay a deposit to confirm the booking. With the rest of the amount to be payed for on the day of the party. With the extra’s addon can we calculate the total cost for the day but only take a deposit for the booking?

Also I’m guessing we would need the premium license to accept payments?

Thanks Troy

Hi Troy, thank you for being interested in Bookly!

For deposits payments, you’ll need Deposit Payments Add-on. The add-on allows dividing payment into 2 installments: a portion of the price paid online during booking, with the rest to be paid offline when the client arrives for their appointment.

Once you make the purchase, you’ll receive the plugin and a support pack for 6 months. If you need support after it expires, you’ll need to extend it.

Thanks!
Kate

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