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48 comments found.

Hello,

I purchased the Bookly plugin along with the deposit add-on. When I log into my admin page, it keeps asking me for the purchase codes, but when I enter them in, there is an error message that keeps saying they are invalid. There were no blank spaces, and I made sure I was choosing the correct item when copying and pasting the code. I am using wordpress Teseract theme. The plug-in and add-ons seem to be working just fine.

Thank you!

Hi,

Please send us an email to support@ladela.com with this ticket number #44854 and your purchase codes so we could look into this matter.

Thanks!
Alex

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Hi.

this is the third time I'm requesting for help regarding setting this plugin up and there've been no response, like a week now! Maybe your "CONTACT US" within the plugin doesn't...?!

Can someone kindly respond.

I purchased “Bookly Booking Plugin – Responsive Appointment Booking and Scheduling” and “Bookly Deposit Payments (Add-on)”

Now, my current issue is to do with deposit. (as I do a tester payment) I reach the payment section, the deposit is shown to me as the buyer, but as I move to the next section to pay the deposit, the option is not there, even though I’ve specified the deposit amount, the only option is to pay in full.

I would appreciate a response.

Hi, thanks for purchasing our product!

You probably need to update the codes from the booking form to display the relevant prices, which can be done in the appearance menu.

Thanks!
Alex

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How do I update the codes? I am not a programmer. I just want a working plugin that displays the 50% deposit booking amount to my clients under payment tab while checking out.

It shows full payment. However, I have already set the deposit required to 50% under the Staff Member menu.

Thanks

Hi,

You don’t need programming skills, please access the appearance menu -> payment step -> and add these codes with the relevant text: {amount_due} and {amount_to_pay}.

Thanks!
Alex

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Thanks for your previous support. I am looking to use Twilio for my SMS delivery as your integrated service seems very expensive to send SMS to UK numbers. Is there an option to use other service provider like Twilio?

Hi,

The SMS notifications service is an in-house built solution, there’s no option to use other third party gateways.

Thanks!
Alex

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OTSG

OTSG Purchased

Hi,

I already have the plugging & it is great however some clients prefer to pay in full. Is there any way we can offer a choice to pay a minimum deposit or in full?

Thanks!

Hi,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/211759709-Full-payment-or-Deposit-option-Taxes-calculation

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

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stvnalln

stvnalln Purchased

Is there a way for the user to have the option of paying the deposit or paying in full?

Hi,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/211759709-Full-payment-or-Deposit-option-Taxes-calculation

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Alex

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Hi. Have been using bookly for nearly a year, great app. However, I bought the bookly deposit add-on and downloaded it. When I tried upload and install the plugin on wordpress the following appeared… “Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin install failed.”

Please help, why is this the case?

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Kirill

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Deposits are not working. I have it enabled as well set the percentages for the staff members. But during booking, it never shows the deposit amount only the full amount.

Hi,

Please check if you using the correct codes in the booking form/notifications: {amount_due} and {amount_paid}.

Thanks!
Alex

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Is there somewhere in the documentation that explains this better? I understand now somewhat what you are referring but would still like some more insight on best practice for using the codes in the system for the best flow possible for the customer.

Hi,

Yes, please check this link: https://support.booking-wp-plugin.com/hc/en-us/articles/212234945-Deposit-Payments-Add-on and the deposit demo: http://deposit-demo.booking-wp-plugin.com/demo/

Thanks!
Alex

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The documentation says…

With the deposit placed, the customer can complete the payment via a bank transfer or by paying offline at the time of visit.

If we are using your PayPal add-on can the customer pay using their regular Visa or Master Card credit cards through PayPal ?

Hi,

1) Probably it will work, though PayPal team should have more a definite answer regarding this question.

2) The remaining balance can be payed offline at the time of visit or by other means, like a bank transfer. It can be recorded in the payment details, once the customer has paid the remaining balance, you have a button “Complete payment” to manage the appointments that were already payed.

Thanks!
Alex

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OK.

So, for now, the remaining money is collected outside of Bookly, and then we can manually record the amount of money paid toward the remaining balance.

Are there any plans to make the “PayPal Add-On” communicate with the “Deposits Add-On” for customers in the United States?

Hi,

At the moment it’s hard to tell, here you can check the features that are planned for near future: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests?filter_by=planned

Thanks!
Alex

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