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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Ladela

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14276 comments found.

Hi, I am getting the following error message when trying to sync with Google Calendar, can you please advise?

“An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”

Hello,

Thank you for your message.

This indicates that an error is only server-side, your server blocks requests from Bookly by Mod_Security. You need to disable Mod_Security or configure it correctly. You can contact your hosting support team and ask for assistance.

Thanks!
Kate

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Hello, i rent a house with 3 apartments with different prices betwen them and different prices depending from the number of person that rent it. Could i use this plugin to permit to my customer to see availability and prices? (for ex: apartment price for a day for 2 persons (for 1 no permitted) is eur 100, for 3 persons is eur 120 and for 4 persons is eur 200.) we have dayly prices and weekly prices. And Is it possible to sincronize this calendar in/out with booking.com calendar via ical? Thanks Niksun

Hi Niksun,

Thanks for your message.

You would need the Bookly Custom Duration add-on to make this work. Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/360019134074-Bookly-Custom-Duration to learn more about the Bookly Custom Duration add-on.

At this time, Bookly syncs with Google Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync and Outlook: https://support.booking-wp-plugin.com/hc/en-us/articles/360018688413-Outlook-Calendar-Sync.

Consequently with iCal currently, ICS files can be created and attached to every appointment so it has the ability to sync with an ICAL Calendar and insert iCal event invite in the email. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests.

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage Bookly users to record a request that best fits their business needs.

Please send us an email to support@bookly.info with this ticket number 97652 if you have additional questions or concerns.

Many thanks,
Richel

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Thanks for your quick reply. So you mean: that i need 4 programs: booking + stripe + ical calendar + custom duration? after this, with all that programs, i can rent my house with different price per persons, sincronize booking.com calendar in two ways, and make me pay by credit card? can you confirm me? thanks Niksun

Hi Niksun,

Thanks for your question.

It all depends on what your business needs but yes, it should work.

Please note that Bookly only syncs with Google Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync and Outlook: https://support.booking-wp-plugin.com/hc/en-us/articles/360018688413-Outlook-Calendar-Sync. Whereas with ICAL Calendar, you would need to enable the option to attach files in .ICS format in the email notifications so you download and attach the appointment to your calendar.

For payment options, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options.

Please check our demos and sandbox: https://www.booking-wp-plugin.com/demo-list/ so you can discern if Bookly does fit your business needs.

Many thanks,
Richel

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Hi,

We have purchased and installed the Bookly plugin in our website: www.abudhabimarine.ae.

Everything is working fine only we are not getting the emails on any action.

Looking forward of the solution.

Regards Muhammad

Hello Muhammad,

Thank you for your message.

For troubleshooting email notifications please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-

And please, make sure that you enable “Send as for new” option in Appointments section: http://prntscr.com/n0co80

Thanks!
Kate

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Hi, I’m considering to buy this plugin, but first I would like to know if Bookly PRO works for Wordpress 4.4.1 or if it works only for versions above 5.0.x?

Hi,

Thanks for reaching out.

Bookly works with newer and older versions of WordPress.

Please send us an email to support@bookly.info with this ticket number 97721 if you have additional questions or concerns.

Many thanks,
Richel

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Hello, I have been trying for several days to make the Online Access part to Bookings for Clients work I have created a WP client which is also in the Bookly clients I have created a reservation and created the booking page and placed the code [Add Bookly appointments list] titles appear but nothing else. Can you tell me precisely the procedure to follow for the reservations appear in the table. Thank you in advance. cordially

Hi, I changed the domain name and i did a new design of the website and know i receive the following message:

In order to use the purchase code on this domain, please dissociate it in the admin panel of the other domain.

I tried to remove it trough the old pannel, but it is still not working. Can you help me?

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #97764 and the purchase code so we could look into this matter.

Thanks!
Julia Like us? Rate us!
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Hello

I am creating a site for a personal trainer. They want to be able to take bookings for both 1-2-1 private sessions that the visitor chooses a timeslot on a calendar, and also be able to choose set classes that they can sign up to also listed on the calendar. is your plugin able to do this? I did not see set bookable events like a fitness class on your demo.

On the demo, I can create a Fitness Class category and add a 1 hour time slot for a group class, but can’t seem to be able to set a repeating day of the week when that class is available. Please can you advise me if this is possible with your plugin? Does your plugin fit the types of services a fitness trainer provides, i.e. classes and private sessions?

Regards

Hello!

Thanks for reaching out.

“The visitor chooses a timeslot on a calendar, and also be able to choose set classes that they can sign up to also listed on the calendar.”

- If I understand you correctly, you can set up classes as services and your customers can choose a service first and then choose a timeslot they need.

“On the demo, I can create a Fitness Class category and add a 1 hour time slot for a group class, but can’t seem to be able to set a repeating day of the week when that class is available.”

- If each your staff provides only one class with a weekly schedule, you can create a staff connected to a class and set up his schedule here http://prntscr.com/n0uy5b

If one staff member provides several classes you can set up the weekly schedule for each class with Bookly Service Schedule add-on https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-add-on-

Please, try a demo here: https://www.booking-wp-plugin.com/demo/srv-schedule/

Thanks!
Julia Like us? Rate us!
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Can we create links to book on a specific day and time?

For example, if we have a group tour on March 21 at 14:00, can we create a link that can be emailed to our customer list?

Then the customer can click the link, enter their information and pay.

There is no need for the customer to select a day or time, that would be unnecessary and confusing to the customer in this scenario.

I don’t think your plugin can do this, but I want to make sure it is impossible with your plugin.

Hello!

Thanks for reaching out.

You can set up your booking form so that your customers after clicking a link would see only one available slot http://prntscr.com/n0yp7j and after clicking on it enter their information and pay.

Is that what you need?

Thanks!
Julia Like us? Rate us!
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That would work actually.

But in the service settings, what if we had this service available every week. Wouldn’t the customer see multiple dates to choose from?

To use your solution, would we only schedule one day available in the service settings, then add future dates manually as needed?

That might work for us but is that the best solution?

Hello!

Thanks for reaching out.

- But in the service settings, what if we had this service available every week. Wouldn’t the customer see multiple dates to choose from? - Yes, if this service has a weekly schedule, the customers will see other dates.

- To use your solution, would we only schedule one day available in the service settings, then add future dates manually as needed? - You can create one staff and one service for that specific event and publish a booking form at a separate page of your site where set up as default the choice of this staff and service and hide these fields Please, read more here: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185 You can make one date and time available with Special days add-on https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-add-on- and turn off all days of the week in the staff’s schedule. And after your event will pass you can possibly delete this page of your site and let the customers make a booking at another page with a standart booking form.

- That might work for us but is that the best solution? - Yes, I think it is.

Thanks!
Julia Like us? Rate us!
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Hello, I saw on the Envato support page for your plugin some queries a year ago about inserting a location onto the ICS File attached to an email notification. Has that been resolved or can we still not include a location to the ICS file ? thank you. Pasha

Hello!

Thanks for reaching out.

Currently, such an option is not supported. But you can leave your request here: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests and if it gets enough votes it might be implemented in the future release.

Thanks!
Julia Like us? Rate us!
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Hi Ladela. Quick question. Is there a way to send a different email notification if a meeting time/date is changed? We often have meetings booked in then the customer needs to change the time or day. We typically edit such meetings on the back end and send update email notifications. This sends the customer an email notification as if a new meeting was booked. This is OK but not as good as sending an email entitled eg “Meeting amendment/change”, explainign that the previous meeting had been cancelled and a new time was now booked. I see there are email notifications for approved appointment ‘status change’ but these don’t seem to be used if the meeting date or time is amended. Is there any way to send a different email if a meeting date or time is amended? If not, can you please add that to your potential development ideas list as it would be really handy. Thanks.

Hello,

Thank you for your message.

There are several types of email notifications based on the appointment status. Besides, when you change the date of the appointment (without cancelling) and save, your customer will get email notification about new booking.

But yes, it works like a new appointment. You can leave your request here: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate

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Hi, I have a client whom i bought and installed BOOKLY PRO y BOOKLY SERVICE EXTRAS plugin. They don´t want to have maintenance from my part. This was since two years ago. Now they have problem with the plugin. they want to update the plugins and they realized that the data base was not working.

They have BOOKLY PRO v13.2 y BOOKLY SERVICE EXTRAS v1.14.

I have tried to update also and had the same problem. Database error. What could be the problem? Does the update change the structure of databases?

Regards, Imre

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #97835 and the purchase code so we could look into this matter.

Thanks!
Kate

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Problems with settings.

Thanks for the plugin, the best of the genre!

But, I have some configuration problems.

Before, I had some problems (already soloed), to save my “services” and “employees” settings.

Now, after following all the steps of the FAQ, when doing the tests for scheduling, in the “time” screen, the available times do not appear, only the following information:

“No hours are available for the selected criteria.”

Besides, I have an extra doubt.

Is there any incentive to purchase more activation keys?

We are an agency, and we have several clients interested in the system of this plugin.

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #95072 and the purchase code so we could look into this matter.

What about your second question unfortunately we can’t propose any affiliate program.

Thanks!
Julia Like us? Rate us!
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Hi There,

I’ve submitted support tickets and am waiting on a response, is there a phone number or would it be possible to speak to someone at Bookly about how it can work for my client?

Thanks

Hello,

Thank you for your message.

I’m afraid I can’t see any tickets from you. Please, send it once again. Send us an email to support@bookly.info with this ticket number #97862 and the purchase code. And please, provide us with the detailed description of your request.

Thanks!
Kate

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i wanna make you guys aware of a small bug in your code. If I try to login with an email address that has a space after the email address it does not find the email address in the database. For example… “email@domain.com” would work but “email@domain.com ” would not work because there is a space after the email address. You can fix this bug by running the email address through the trim() function to get rid of white space before and after the email address that the user submits when logging in. I only discovered this bug because i copied and pasted an email address that I used to try and login and upon investigating I realized that there was a space after the email address which was preventing your system from finding an email match in the database. Please fix this issue immediately and provide a hook that I can add to my functions.php so that none of my customers encounter this bug. Thank you.

By the way, you should also add the trim() function to the registration code if your system uses some code other than the core wordpress registration mechanism.

Hello,

Thanks for your feedback. Please send us an email to support@bookly.info with this request and ticket number #97872 for further communication.


Regards,
Olya
Bookly Customer Support

Hello!

This is my page of test; https://turavila.com/test/

I have these problems, Could you please help me? i need to do these changes as soon as possible:

1. I would like hidden the field (category) if this is not possible, Where can I change the name of the category?

2. I just want to have these days available to make a reservation:

Saturday: 12:00 – 2:30 and 4:30 – 7:00 p.m. Sundays: 12:00 – 2:30 p.m.

How can I enable only these days and these hours? I do not know how to select this option

You can see an example that the calendar that we want here (booking right slide): https://turavila.com/tour-item/visita-guiada-individual/

3. I’ve been playing with the booking system and when I’ve made a booking test I didn’t receive any notification in my email

Thank you in advance.

Best regards

Hello!

Thanks for reaching out.

1. – I would like to know, how I can to put in order the user only can booking these dates and hours.

- You can turn off days from Monday to Friday in schedule settings of the staff providing this service and set up a break on Saturday at 14:30-16:30. http://prntscr.com/n21pel

2. – the tour lasts about 2 and a half hours

- In service duration http://prntscr.com/n21r7v

2. – Only available on august same days and hours

- You can set up days off during the year here: http://prntscr.com/n21p6l

3. – In the break why can’t I put 2pm to 4:30pm?

- Please, check the settings here: http://prntscr.com/n21ptt

4. – is possible put the hours like 14:00 hours ? not 4 pm format.

- You can do that in WP admin panel settings http://prntscr.com/n21q9t

Thanks!
Julia Like us? Rate us!
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I have done that you tell me but it it still does not work. It shows hours that we do not want enabled and only allows one reservation per day. Please, can you access my Wordpress control panel and take a look?, I’ve done everything you tell me but the plugin seems to not work well. Request (97881)

Please I need urgent your help.

Many thanks

Hello!

Thanks for reaching out.

I see that our agent has already answered at your request 97881.

If you have any other questions please, add them to your request 97881.

Thanks!
Julia Like us? Rate us!
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I can’t seem to get the days that I actually work into the plugin.

It will only display Monday-Friday on the checkout page, can’t make it show Wednesday through Sunday which are the days I actually teach classes.

Hello!

Thanks for reaching out.

You can set up a weekly schedule for a staff connected to service in bookly menu-staff section here: http://prntscr.com/n13grx

Please, check if there are the right settings.

Thanks!
Julia Like us? Rate us!
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I am no longer able to access several features within the Bookly settings. For example, when setting the schedules under “Staff Members”, I am only able to access the ‘details’ portion. When I click on Services, Schedule, or Days Off, I get a blank screen.

Our plugin is up-to-date and I’ve tested on multiple browsers.

Hi,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 97932, your purchase code for Bookly Pro and screenshots of the problem so we could look into this matter for you.

Many thanks,
Richel

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I wanted to know if this booking system allows booking per employee and not as a whole? For example. If I have a listing website and I put a booking button for each listing so that a client can book an appointment with that particular listing, can this system allow the client to just book with that specific employee or listing without going through all the service and viewing all other irrelevant employees that do not pertain to the selected one by the client? I guess I am looking for per employee booking without showing everyone or having a client view unnecessary employees to book an appointment. Another way to look at it is each employee is their own entity for a customer to book with. Do you support this type of booking?

Hello!

Thanks for reaching out.

You can hide the fields you don’t want customers to see when inserting a booking form on different pages of your site.

And in this way, you can create a separate page for each of your staff members (listings).

Please, read more here: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185

Thanks!
Julia Like us? Rate us!
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I bought bookly pro and mutisite extention. after I install the plugin in my wordpress mutisite and activite. I use shortcode in my fontpage. when I click next button in the service step, the page keep loading but show nothing. How to solve this problem?

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #98001 and the purchase code so we could look into this matter.

Thanks!
Julia Like us? Rate us!
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hello, I wanted to know if it was possible (and where to do it) to put a lunch break where you are not operating. Example: Monday 8-12am 2-6pm

Hello!

Thanks for reaching out.

Yes, you can set up a staff’s schedule and break in bookly menu-staff members section http://prntscr.com/n20nsn

Thanks!
Julia Like us? Rate us!
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