ArtkanMedia

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200 comments found.

Paypal payment problem

Automatic translation, I’m french

The plugin sends on paypal but after the transaction, the flow is not done. The order goes well in the tracking tool but the place is not blocked.

If you find me the solution, I would be happy to provide you with the translation which is 100% French.

Hello,

Thank you for purchase.

Probably the problem is in the returnURL parameter. If you changed it to be a custom page, then this page should contain the scheme/event shortcode. You can even hide it in CSS, if you don’t want to show it.

Best regards

Hello,

I’ve just released the new version and there is no more need to have a shortcode on a return page.

If you still have a French translation, please send it to the email that you can find in the help document.

Best regards

Hi, Is it possible to use the calendar only in back-end? The main wp-users only should create appointments in calendar back-end where they add new appointments of their patients. Is this possible? In a quick ajax-like style? Doctor’s assistant records appointments for 2 different locations. Is it possible to have such views of 2 calendars for different locations? Also, I would like to have different doctors coloured with different colours of their own appointments. They use wordpress 4.7 I think and for now it can not be updated yet…

I need only in the backend

Hello,

Please try the Basic version of this plugin. You will be able to see, if it fits your needs. You can download it here: https://wordpress.org/plugins/book-a-place/

Best regards

Are custom non-square seating plans possible?

Hello,

No, it’s not possible. Of course you can try to play with CSS changing shape of single cells, but nothing more.

Best regards

Is it possible to put Row Letters And Column Numbers at the top on side? for theatre seating?

Hello,

No, there is no built-in way to do this. But you can try to play with CSS.

Best regards

Hello, would you be able to assist in where I should edit the css to do this? As if this can be done the plugin will be perfect for me

Before purchase…

• Can you advise on adding row/column numbers? (You said this might take CSS?) • Does the pro version show the seat number on the front end? • Is this only for PayPal or offline payment? Can you use online card payments? • Can I add multiple views for a seating plan. (ie. stalls and balcony, as two separate layouts, on the same page and in the same basket)

Hello,

First of all you should try the Basic version: https://wordpress.org/plugins/book-a-place/

- No need of CSS customizing, if you are fine with the default scheme cells design.
- Pro version shows custom seat numbers both on FE and BE.
- Yep, for now there are 2 options only: PayPal and offline. But PayPal gives an ability for customers to pay with CC without having PayPal account.
- There is no ability to add several layers of the same location. So the best possible solution is to create several schemes (e.g. by the number of floors) and place them to several pages.

Best regards

Awesome! All of that sounds good.

To re-touch on the first point, which is my biggest worry. I really need the front end to show seat numbers, before they’re added to the basket.

Either by showing the seat number on each seat (eg. A1, A2, A3) OR having row and column grid headers?

I’ve got the basic version, but so far it doesn’t let me do that.

Also, can I copy across my schemes from basic to pro? I’ve done quite a bit of work…

The Pro version will give you an ability to set custom numbers for each cell. Grid headers are also possible – you can create inactive cells at the beginning and at the end of each row/column with needed custom name (e.g. A-Z for horizontal, 1-99 for vertical).

When you install the Pro version, all data from the Basic one will be available without any problems.

Best regards

Blackfx

Blackfx Purchased

Plugin purchased, we’re rolling with this pretty quickly and it’s fairly intuitive.

However, how do we add the seat number into the email confirmation? (Custom seat number)

Blackfx

Blackfx Purchased

Awesome. I’ll await that.

Hello,

The new version has been released. So you will find an ability to disable the legend in Settings – Places template.

Best regards

Blackfx

Blackfx Purchased

Thank you for the response are you able to answer our query about the ticketing system?

Blackfx

Blackfx Purchased

When placing a booking, we’re trying to configure a ticket system, using a QR code.

Currently we have this to reference the booking number. But, that’s not going to work, as there needs to be 1 ticket per seat booked.

Could you advise on how we can do this? Obviously each seat needs a random code, so people cant work the system out and make their own QR code…

Blackfx

Blackfx Purchased

Hello,

Looking forward to the update!!

Are there any features you are adding in the future or would consider to add?

Best Regards

Hello,

For now I just maintain the plugin: implementing small feature requests, ironing processes and fixing bugs.

The next big ToDo is to refactor the code, its architecture, so it will be easier to add new features in future. But this is extremely time consuming.

Best regards

Blackfx

Blackfx Purchased

Thanks, we will be keeping an eye on the upcoming versions!

I’m using Wordpress 4.9.4 and Book A Place 0.6.4

No matter what I do, when I embed a scheme, none of the seats are clickable.

Hello,

Please create a ticket on the page of this plugin on wordpress.org, because it’s related to Basic version. This is a place for the Pro one discussions.

Also when you create a ticket on wordpress.org you should provide a link to the page you are facing problems. So I will be able to help you.

Best regards

I tried the free version and wondering how the responsive design is on mobile? Because I tried to build a 35×14 grid and it’s too big for my phone with Wordpress’ “Twenty Sixteen” theme.

Hello,

The plugin is not responsive. It seems not really possible to make it responsible.

Best regards

hello, can I assign two different prices to one place?

Hello,

No, this is not possible. You can try to use discount codes for this. Probably that will help.

Best regards

how i can use different colors when a seat is available or selected?

thanks

Hello,

You will have to redefine CSS. #book-a-place-scheme #scheme .scheme-row .scheme-cell.scheme-place-booked {} #book-a-place-scheme #scheme .scheme-row .scheme-cell.scheme-place-unavailable {} #book-a-place-scheme #scheme .scheme-row .scheme-cell.scheme-place-in-cart {} #book-a-place-scheme #scheme .scheme-row .scheme-cell.scheme-place-in-others-cart {}
Best regards

Hi again and thanks for your help:

When i duplicate my very personalized Scheme, the copy shows blank.

i need the same configuration of seats like the original scheme. How i can do it?

Thanks. Regards.

Hi balearinnova,

Thank you for letting know. This problem will be fixed in the next plugin version. It will be released within a week. Sorry for such inconvenience.

Best regards

Hello,

The new plugin version has been released. Please update and your problem will be fixed.

Best regards

amo23

amo23 Purchased

Hello, I am interested in your pro version, I would like to know if it is possible in the pro:

- make sure not to leave any empty space for example in the middle of reserved ones

- the method to translate it into French

- offer a free child rate or an adult seat for the same place

- show on the plane where the scene is

Thank you

Hello,

- There is no such validation to check empty space in the middle of reserved places.
- Yep, it’s possible to translate it using language files (e.g. in Poedit).
- You may try to use 100% discount coupons for children.
- Yes, it’s possible to create it using Unavailable status.

Before you buy the Pro version, I highly recommend you to try the Basic one. In this case you will be more familiar with the plugin and you will have a better understanding of it. Of course the Pro version will be more convenient. Book a Place Basic: https://wordpress.org/plugins/book-a-place/

Best regards

Does this plugin support booking on multiple consecutive days and charging per day?

Hello,

You should create a scheme, then create an event for each day and use event shortcode. Basically for each day you will have a separate page with an embedded event shortcode.

Best regards!

Hello,

I bought the pro version and I’m very happy

The only thing I would like to do is add a piece of text or a photo to indicate at the top of the table that the scene is above and the doors below

Can you tell me in which code file can I do this or directly with the plugin in wordpress?

Thank you

Hello,

Thank you for purchasing and excellent rating posted.

Don’t you want to add scene and doors to the scheme as unavailable cells (e.g. price 0 and status ‘Unavailable’)?

Best regards!

Hello, It’s a request from the client to make it clearer for the buyers so it would arrange me to know in which file I can add that :-)

On the other hand, bookings arrive in spam for those who have a hotmail address, do you have a solution?

Thank you

Hello,

There are 2 methods you need to change:
book_a_place_shortcode();
book_a_place_event_shortcode();

I’m not sure about hotmail. I will try to research and if I have some soltion, I will let you know.

Best regards!

Hello,

It is not in ToDo list for now.

Best regards!

Hello,

I can not edit prices, colors or the individual seats. The booking in the frontend does not work either. I ask for help.

URL: http://wordpress.p462604.webspaceconfig.de/pixxelstube/ Login: testuser, h*i@2R@BWn@XK3BbpfAVdgj&

thx Toni

Hello,

It’s not possible to login – Invalid login credentials.

Best regards!

[Mon May 28 09:27:59 2018] SetExpressCheckout API call failed. Detailed Error Message: Security header is not valid Short Error Message: Security error Error Code: 10002 Error Severity Code: Error

Hello,

From PayPal help article:
If you get error code 10002 with the message 10002: Security Header Invalid, you have incorrect API credentials. Check that the account that will receive payments was used to generate the API credentials. If you’re using PayPal’s Sandbox environment, you must generate API credentials from within the Sandbox business account rather than a Live account.

Please use the account that you used for plugin purchaising to create support queries like this in future.

Best regards!

tonymu

tonymu Purchased

Hello, how do we change the time displayed, or even just hide it? Also is it possible to add a legend to the scheme?

Thanks

Hello,

If you don’t need the time displayed, probably there is no need to use event. Obviously there is no possibility to remove start and end date from the event booking. But you can use CSS to set “display: none;” to these lines.

Also unfortunately there is no possibility to display a legend. But you can add it manually into the post / page you use to embed the shortcode.

Best regards!

Fifinka48

Fifinka48 Purchased

Hi I have problem with choosing seats, demo version works fine, but when I switch to pro version problem starts. After selecting seat ,,please wait,, sign loading for eternity… but when I refresh site choosen seat is in the chart… any advise?

Hello,

Please provide a URL of the page (you can send it to the plugin email address from the help document).

Best regards!

Fifinka48

Fifinka48 Purchased

I cannot find email adress anywhere, but here is the link https://www.hanaorienteering.cz/doprava/

By the way, thank you for really quick answer

There are several Javascript errors on the page. You should fix them and then everything will be fine.

The help document you can find in /help folder of the plugin. There is the email address. Also this document may be helpful for you in future.

Best regards!

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