Best Support System is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by paypal. It has easy installer so you don’t need any programming skill. We will keep update reqularly and it has auto update feature.
- Easy Web Installer: Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.
- Remote Server Login (Single sign on – SSO): It’s a special and unique feature. If you have any existing service with lot of existing user. And you want to use that service’s login in this application, then you can do that easily in this app.
- Web Chat: Live web chat feature added. You client can contact with your agent using live chat. You can set easily everyting
- Knowledge Base : All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.
- Email to Ticket (Email Piping): Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
- User feedback:Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.It’s a unique feature of this application.
- Proactive Search:Easy to use search – smart search engine can find relevant articles even with spelling mistakes
- Timezone Control: It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.
- Highly Secured: Uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block. You can also manally block any ip or release any ip.
- Category-wise Custom Fields: You can set category wise custome field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for indivisual category. You can add envato purchase key verification input box as well.
- Social Network Integration : It has Envato , Google,Facebook, Twitter,LinkedIn, GitHub and Yahoo user’s login module. You can choose all of any. It has a nice control panel for social network integration.
- Customized Payment : It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
- Envato module integration : Product code verification and support duration checks with envato API.And also Login Using Envato Button
- Multiple Text Editors:Use the rich text editor of your choice.
- Customizable Roles and Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group. You have full control your application. You can create any named role with any privileges.
- Additional Menus : Create your own customized menus through the admin panel
- Easy Customizable Email Templates and Canned Message: Modify pre-existing templates to send emails to customers. we don’t want to say much on it, Our hardly request to see once in live preview then you will see how easy it is.
Easy Customizable Canned Message : It also same as email template. So easy to design or write any canned message.
- Announcements or notifications : Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
- Multiple Theme & Any App Color : It has multiple theme and you can choose any color of that theme. We will design many theme in future time to time in future version. It has auto update feature so you will get all theme in future.
- Manage File Upload : Limit file upload with size and type. And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded. So no one can download any private file if they have the file direct link too.
- Auto Update System: You will get a notification with update details when updates comes, then you just need to press a button to update. Thats it.
- Multi-Languages: Yes,it is supported multi-language. You can also choose language separately for Admin Panel and Site
- Admin Notification: There there two type of setting for admin notification. First one is Email Notification and second one is On Screen Notification
- Ticket Auto Closing: Ticket auto closing feature added. Ticket will be close by your settings
- GDPR Compliance: Yes, It has GDPR Compliance setting you can enable it easily
- Work Log : Staff can add work log and can see the full work log in ticket details.
- Ticket Auto Assign Rule: Ticket auto assigning rule added. By this feature you can set your rule for assign.This rule will be work like a supervisor
- Ticket Auto Closing: Admin can create ticket on behalf of client.
- Admin Note: Admin can add note on Ticket or Client
- Lifetime License: There are no recurring fees. Purchase once and use it for lifetime.
Demo Site Infomation
User : admin
You can create any role like (agent, supervisor,etc) in this app and give access as your requirment. We have created a agent role for demo which auth info are given below:
User : agent
Remote Server Login Configuration video
Special thanks to* Marc Bah (cheickmarc) for help us in French Translation and
* Freddy (oliverdega) for help us in German Translation
Version - 2.2.2 + Added new admin panel security , check on security settings + Country access for control Version - 2.2.0 (28-November-2019) + Spam email blocker feature added ^ Fixed some minor issue and also added some search property + Added SSL Type in SMTP Settings Version - 2.1.8 (26-June-2019) + RTL Support Added + Elite Licenser Support verification system added + Added Addon System, check Admin Settings >> Addons Version - 2.1.7 (10-Mar-2019) ^ Update custom field category input, now you can set multiple category in on custom field Version - 2.1.6 (10-Mar-2019) ^ Updated smpt connection for gmail smtp ^ Fixed remote login custom field bug + Added custom field help text HTML support ^ Fixed Category parent and clild view problem ^ Assign and notification rule bug fixed Version - 2.1.5 (20-Jan-2019) + Added GDPR registration form message option ( Enable it, App Settings-GDPR Settings) ^ Updated assign rule system, now it is support multiple notification user for one category. So you can set multiple user on notification. Version- 2.1.4(06-Jan-2019) + Added disable/enable like dislike buttion feature ^ Fix envato login bug Version- 2.1.3(23-Dec-2018) ^ Fixed email to ticket bug Version- 2.1.2(13-Dec-2018) ^ Fixed some bugs Version- 2.1.1 (13-Nov-2018) + added reply to email in email settings + add support of custom field in remote login ^ Fixed page update bug ^ Fixed many minor bugs Version- 2.1.0 (25-Sep-2018) + Add many more language support,Brazilian Portuguese, Spanish (Colombia), Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Dutch (Netherlands), Russian, Thai (Thailand), ^ Fixed many minor bugs Version- 2.0.8 (21-Sep-2018) + Added GDPR Compliance settings Version- 2.0.7 (10-Sep-2018) + Added work log feature Version- 2.0.6 (16-July-2018) + Added country block feature ^ Fixed Date Format bug ^ Update Language Version- 2.0.5 (16-July-2018) ^ Fixed Admin Create Ticket Bug Version- 2.0.4 (16-July-2018) ^ Fix some missing language translation (Please update your override language) Version- 2.0.3 (14-July-2018) ^ Fix some missing language translation (Please update your override language) ^ Fixed social cancel error message Version- 2.0.2 (11-July-2018) ^ Supervisor(Non Super Admin User) Chat Access added ^ Fixed some other issues Version- 2.0 (05-July-2018) + Web Chat Feature added + Ticket Auto closing system added + Ticket Assigning Rule Creation feature added + Admin ticket creation feature added + Admin note on Ticket or User feature added + Added Google Analytics + Added Multiple Payment Currency + Add Client form added in admin panel. ^ Updated Client Info in admin panel ^ Client Password Reset option in Admin panel ^ Ticket delete option added ^ Attach file on Knowledge Creation. + Client can update their timezone in client panel ^ Updated many small issues Version- 1.5.13 (16-April-2018) + Added Envato Login Button Version- 1.5.12 (11-April-2018) + Added another way to set password of and user by admin User List in admin panel. Version- 1.5.11 (10-April-2018) + Added view(design) and language override system + Add html editor on Announcement + Fixed character problem of Announcement and Canned message + Fixed some other bug Version-1.5.10-(16-Mar-2018) + Added Ticket Delete Option + Added Admin user archive option + Added Site User Profile Photo upload feature ^ Updated site user profile ^ Fixed some minor bug Version-1.5.9 -(09-Mar-2018) + Added new feature, seen/unseen by ticket owner status in admin ticket details ^ Fixed some bug Version 1.5.5 (25-Feb-2018) + Added remote server login + Added featured video option for knowledge + Added option for choose language separately for Admin Panel and Site. ^ Updated app settings and more flexibility or setup option added. Version 1.5.2 -1.5.4 ^ Language file updated Version 1.5 + Added Multi-Language Support + Added Email and On Screen Notification ^ Fixed Some bug
DocumentationClick Here to see Best Support System Documentation