Easy to use Support Desk for Envato Market Authors.
Envato has the great system for keeping track of remaining support period using Purchase Code but there wasn’t any way to utilize this system to its full potential until now. Auxilium support desk is designed to work seamlessly with Envato APIs to facilitate Purchase Code verification with minimum effort. By using it you can make sure that your support staff will provide support to legitimate customers with valid support eligibility.
20$ Early Bird Discount for first 10 buyers. So, Hurryup don’t miss out the sale.
Here are some of the features provided by Auxilium that differentiate it from the crowd.
- Full integration with Envato OAuth :- Customers won’t have to provide their purchase code manually if they log in via Envato OAuth. It will be automatically fetched and validated when they submit a new ticket.
- Purchase Code validation using Envato API :- Purchase Code provided by your customer will be automatically validated. They will get an appropriate error if there is a problem validating the purchase code or their support period was expired.
- Import your Envato Products as Category automatically :- Auxilium can fetch all products you sell on Envato market using Envato API and add them as categories in support desk. This way you won’t have to add your products one by one.
- Total control over Categories :- If you sell products outside of Envato market and don’t want to use Purchase Code validation then you can turn it off for specific category.
- Articles and Open Tickets to provide support for recurring issues :- You can add frequently asked questions as Articles to lower the support staff burden. You can also mark the ticket as public so the other customers can see it. Customers will see related articles and open tickets when they try to submit a new ticket. Articles you write can also be used as a canned response for support ticket replies.
- Ability to add support agents :- You can add all your support staff as support agents. You can also assign a specific category to specific agents, that way they will only see tickets, articles and customer details for their assigned categories.
- Canned Response :- Canned responses are templates that simplify dealing with repetitive questions. Every agent can use article to speed up the response time.
User ID: firstname.lastname@example.org
User ID: email@example.com
Can I use this system if I’m not an Envato Author?
Yes, You can use this software if you are not an author/seller on Envato. It is designed for both Envato Authors and Non-Authors. As an Envato Author, you will get the benefit of Envato features like Automatic Purchase Code Verification, Envato OAuth and Automatic import products as categories functionality. There will be other OAuth support (Google, Facebook, Twitter etc.) coming in future versions.
All Envato related features are not present by default. They are added by the system automatically when you enter your Envato API keys in settings.
So buttons like ‘Import from Envato’ on the Categories page, ‘Login Using Envato’ on index and login page, Request purchase code and Supported section in ticket page are only available when you have entered Envato API keys in settings.
Please send us your presale queries, after sales support queries, customization requests or any other queries via product support section from here.
Version 1.0.1 : 25-May-2019
- Now Sorting should work correctly for Time in all data-tables.
- Simplified Dashboard Graph.
- Now Datatable grouping should work correctly.
- Now Request Purchase code option won’t be visible for non-envato categories.
- Now tickets data-table will show last updated date instead of created date.
- Now About Us, Privacy and T&C pages will be hidden when these fields are empty in settings.