I have the authorize.net plugin for WooCommerce installed and there is no credit card type option available in the dropdown.
RESOLVED: Needed to select the CC types in WooCommerce Settings-> Checkout-> AuthorizeNet
After installing, when I go to WooCommerce settings > Checkout and click on Authorize.net, there is nothing there. Only the “Save Settings” button shows. My theme (Flatsome) is up to date. I’ve uninstalled and re-downloaded, installed the plugin twice. No luck. Any ideas?
Working on a fix right now. It will be coming your way soon.
Thanks – the update appears to have fixed it
The settings page for the plugin is blank in my dashboard. I don’t see anything but a “save changes” button.
I’m working on a fix as we speak.
Can the plugin provide Authorization ID and Transaction ID from Authorize.net transactions in a way that I could capture in a sales report CSV? I’m using it in conjunction with WooCommerce’s “export order to CSV” plugin.
@loyalcreative off the top of my head no because I have never tested it with that plugin. Do you have a link to it? is it free?
It’s this plugin: https://woocommerce.com/products/ordercustomer-csv-export/ I’m just looking for the authorization ID and transaction ID that Authorize.net is providing after a successful transaction (which is captured somewhere in the database by your plugin), and then I can use that to create a new column when I export an order CSV.
I’m happy to have a look at adding the support if you let me have access to that plugin. I need to see how it expects things and be able to test any changes – if so please email it to firstname.lastname@example.org.
Thanks – I just sent it.
Hey there. I have not received anything yet.
I emailed the file to email@example.com – maybe in spam folder?
Sorry I didn’t find anything in my spam either. What is your email address?
I just realized I don’t need this plugin, can I be refunded?
WooCommerce settings > Checkout and click on Authorize.net, there is nothing there. Only the “Save Settings” button shows. Can you help me with that? ASAP please
how long I have to wait? what is your support email? I need solve this issue ASAP
There was a problem similar to what you describe for users who upgraded their WooCommerce plugin for which a fix was released. Did you try downloading the latest version of the extension?
I am getting this message: Something went wrong while performing your request. Please contact website administrator to report this problem.
I have looked at the detail notes and it gives me this message: Authorize.Net Credit Card Payment Failed with message: ‘The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.
Now, when I switch to another woocommerce authorize.net plugin, everything works fine. Could you point me in the right direction on what the problem could be here. I have switched transaction keys multiple times thinking that was the issues, but testing proved this was not the case. Testing also proved my billing address was not the case.
Hi, After a customer enters their credit card info and it is processing, is there a way to have a message that says “Please be patient. Your order is being processed.” OR have an hourglass or something other than the page going ‘gray’? Thanks
Hi there. The visuals of what the customer sees after they submit their credit card forms is managed by your WooCommerce theme and not by this extension.
Why are we getting the message “Something went wrong while performing your request. Please contact website administrator to report this problem.” Specifically when checking out with WooCommerce, Authorize.net and only on your plugin? The other two plugins require identical information, but don’t issue this error.
We paid for this, but I noticed that another user had the same error message over 17 days ago but you didn’t answer their question.
What’s the issue here?
Hi there. Sorry I missed your comment here. Did you check the order notes? It should list all payment attempts and reasons for failure.
I can do so and will get back to you.
I have reviewed the material and can not find anything within the file, a man page or FAQ that addresses the issue.
Let’s go ahead and get that refund please.
Hi there. I think you may have been looking at the wrong thing. What does the order notes say for failed payments which you say you’re getting?
Hi, I’m am taking on the responsibility of maintaining a website for my employer. I recently had to request a new access key from authorize.net and now I am trying to make sure the payment gateway will still work. I am unable to update the access key in your plugin. When I go to the checkout settings and click on Authorize.net, I see no options to update or edit the plug in. Please assist.
Hello again, as I feared, we cannot accept orders. We are reciving the error message “Authorize.Net Credit Card Payment Failed with message: ‘This transaction cannot be accepted.’”
Please let me know where to update the authorize.net access key asap so we may get back up and running.
Hi there. Your client must have updated their WooCommerce plugin which tends to break things in extensions. You simply need to update to the latest version of this extension which you can download from codecanyon.
How do I update without having to pay for the plugin again?
The person who purchased the item should be able to download it again from CodeCanyon for free.
I asked for a refund on this piece of software since we could not get it to work, I never heard back from Envato, so taking it up with PayPal.
Hi there – did you get in touch with Envato support? They have definitely given refunds to legitimate claims in the past.
Mine also still not working. install/uninstall done several time. no luck. error message,’ Something went wrong while performing your request. Please contact website administrator to report this problem.”
Then I chat with authorize.net, they are asking me response string , where I find that. please fix ASAP
Hi there. You can see the error message from Authorize.net in order notes.
When the user checks out it does not show any payment type options. When the user hit the place order button the page errors “Invalid payment method.” then the authorize.net payment type shows. Any ideas?
This usually happens because in the extension settings no card type is selected under `Accepted Cards`.
I have all the cards selected. I have tried selecting each card individually and the payment type never renders the 1st time.
I am getting the message:
“Authorize.net sandbox testing is disabled and can perform live transactions but the Force secure checkout is disabled; your checkout is not secure! Please enable SSL and ensure your server has a valid SSL certificate.” But have a my site encrypted with Let’sEncrypt – when clicking on the link, I am simply told “sorry but you are not allowed to access this page” – please let me know the requirements which I am not fulfilling – glasstilehome.com
Presale: Do you have the ability to save cards with this plugin? Evidently I mean usein Authorize.net’s API to tokenize/store the cards, and not store the cards on the server itself. If you CAN store cards, does it also store the 3,4 digit security code?
Thanks for the question. This extension does not support storing customer CC data on Authorize.net.
I have the Avada theme and your plugin installed. I see a blank page and only the settings box. I have the newest version of Avada and Wordpress. Please help!
Do you have any plans to integrate Apple Pay with this plugin since Authorize.Net is now allowing you to connect your Authorize.Net account with Apple Pay?
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