123 comments found.
What am asking is Which application can I use with asset Management module since asset Management module is not a standalone.
Or can I use asset Management module with Custom Links for Perfex CRM
You can use our module with Perfex CRM.
Which application can I use with asset Management module but all I need is the asset Management module
You said the asset Management module is not a standalone
This is a module for Perfex CRM
What am asking is Which application can I use with asset Management module since asset Management module is not a standalone.
Or can I use asset Management module with Custom Links for Perfex CRM
You can use our module with Perfex CRM.
This is a presales question… Can you create custom fields in this module?
You can implement custom modules if you want, our module uses HMVC architecture in order to introduce its functionality. But since this is a special need, it will need to get implemented by a developer, according to your own and custom requirements.
What you will see in our demo, is what exactly what you will get.
Hello everything is fine? I want to buy this module from you and I would like to know if it is compatible with the latest version of Perfex (3.0.6) and with PHP 8.2? Thank you very much.
Hello.
Our module is compatible with the latest version of Perfex CRM, thus, the answer is yes.
All the modules I bought from Themesic have been automatically deactivated .I try to active but its not active.
That sounds more like a technical issue. Have you created a support ticket?
Demo is not working, please check and activate it, it messaging like Sorry, only GET is allowed in the demo website!
We were updating our demo website – its not accessible.
Hi,
We need only asset management and not the other core features of perfex. Can you guys help me in setting up this environment. I dont need project, tasks etc. I just need for asset management. TIA.
This is a module for Perfex CRM, but an experienced developer will be able to do the needed modifications in order to convert it to a standalone system.
Unfortunately, we do not accept such customization tasks at this time.
No. I dont need such customization. I will go with perfex only. Just the fact that I want to hide all menus except asset? will it be possible?
Yes, you can do that.
Again, it requires customization. You can do that by hiding the menus in PHP or CSS code.
Ok thanks.
Anytime.
Can you provide more details? In case its not a technical once, we maybe can advise
I did reativated but nothing
Sorry, we cannot help you on technical issues. Its sales here.
Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
why that the purchase code not working? can you send the support email address?
I suggest that you check your purchase code at a new installation, to verify if its working or if this a technical issue of your installation. Not sure what happens at your installation though, that needs to be checked by support team.
Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
I can’t even login to the support account
I can’t submit any ticket as it asking to renew support. All I need is the licence code to work I’m not asking for a technical support. Can you please help?
again when we first purchase the module no code were required
Hello.
Your key shall work just fine, you are not supposed to have issues in activating your product, the same way you hadnt till now, except if you activated your product in another instance.
But even if you do so, you can request a license reset through our support portal (you dont need an active support pack for it).
Anyway, if you dont want our team to check your installation and advise on the technical issue you are facing, you can install a fresh copy of Perfex CRM and our module and thats supposed to solve your issue, as third party factors that might causing issues there, will be eliminated.
Hello.
Its normal that you cannot open up a support ticket without an active support pack.
You can still flush your license, straight from support area, if you need to have it working on another domain. That needs no active support pack.
But if you need technical support, you will need to renew your support pack.
I flushed it once already with no success. and we only use one domain which is our business domain
There is no point to have this module if we can’t use it we want our money back, please I’m tired to repeat myself
Hello.
As mentioned before, unfortunately, we cannot provide support at your issue, as your support period has expired. Applying our module at a clean installation will verify that this is not an issue caused by our module though.
When entering my purchase code, I get the following message: No sale belonging to the current user found with that code! I can not open a ticket, there is no such an option to open a ticket! do I have to renew my support to get my purchase code working again?
Your code shall work, if copied/pasted without any extra characters, during activation process.
If you want to flush your license, you can do that from our support portal (you dont need to renew your support for that)
Getting error 500 when activating this module, while activating other modules works just fine.
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Hi, I need a piece of advice from your team here.
I am trying to use your this module, I have already bought long time ago.
We have assembled computers. We purchase several things like processors, fans, graphic cards of several specifications.
Sometimes a computer is given to an employee without graphic card in it. Sometimes a project needs a computer to be little highly configured and it needs us to attach a graphic card, or might be an additional hard disk in the computer.
So, should we allocate or assign multiple single single asset like harddisk, processor, fan, cpu, smps etc or should we create one asset by adding multiple smaller assets like fan, processor, smps, graphic card etc, and assign the main asset?
And, how should I do this?
That depends on factors like your internal company preferences etc. Every choice has its pros and cons.
Unfortunately, we cannot provide business advise on how to use our module, as needs vary.
Thank you for your understanding.
ok, can you tell me if your module does this:
I can create one asset group where 10 items are inside one group.
And,. I can assign a group to an employee.?
For me an asset group is “Assembled computer 20” and this entire system gets assigned to John.
When John says me that he needs one graphic card in his computer, we give him the Graphic card, and in our crm, we add that graphic card to the group “Assembled computer 20” and we no more need to assign the asset ‘graphic card’ again, because that group is already been assigned beforehand?
is this possible with your module?
You can obviously add assets to groups and later on add more, remove later etc.
Can assets be managed on a per customer basis?
Customers have a frontend view of assets. Management occurs by the admin staff.
its possibile to add this, 1.when asign asset to a customer and location, to be able to select contact from customer to manage that assest on specific location. 2 to add assets name as car or scooters, or maybe custom fields.3 when an assets is broken to change state to damage, in service, fixed.or decomision. 4 to send a notification to customer contact responsabile for that asset and location when an asses have ben fixed or repair. how much will cost to add this options?
Hello.
Yes, thats possible.
You need to contact our sales team through our CodeCanyon’s profile form, in order to receive a custom development quote.
Dont forget to include your complete brief.
can you add assets as scooters and cars? to add maitanance remainder, service hystori on asset?
Thank you for this feature request. Our team will consider adding it to our backlog, in case it receives a high volume of identical requests.
Could i use this module for another system called “Stock Manager Advance with Point of Sale Module” this codecanyon link “https://codecanyon.net/item/stock-manager-advance-with-point-of-sale-module/5403161” Knowing that it was also designed with a CodeIgniter framework like “perfex crm”
Hello.
This is a CI module – so yes, its using the same HMVC architecture.
You will probably need to do the necessary adjustments so it works for your system though, as this module is made for Perfex CRM.
If you are unsure about this task, consider hiring a developer.
Ok i have installed the product but i have few issues. 1. Items not visable on client page (Yes item is assign to client & Visable to client is checked) 2. When i try to update unit assign client i get error {success”:”“} 3. When i uncheck visable to client it saves it and tells me that is not visable but when i click edit again Visable to client is automattically checked. 4.If i purchased 5 units but3 are for one client and 2 for another client how do i allocate units to different clinents from the allocation menu .That menu only shows internal users. Not Clients
As per #1. Item Menu : Assets is not on Main Client Menu
Hello.
Its sales here – please raise a support ticket within support area, so our team members can advise you regarding your questions.
I did open ticket which shows ur module coding issues was told by you tech to request refund .. Now Someone Deleted the ticket and yur billing Department Declining the refund. You deactivated the license but want refund it Whats the Problem??
Hello.
We dont delete tickets. Kindly check the closed tickets (due to inactivity from your side) and respond in your open ones, so support team can help you at your request.
Hello.
No sorries needed 
we are all humans and mistakes can happen!
Glad you found out the closed ticket.
Please dont share such sensitive info about your account, publicly.
You can reopen the request – ill make sure that billing team is aware of it – just share the needed ticket number in it.
As i can see from the support operator’s reply, he asked you to include your ticket number in the request, but you never did so, so billing team couldnt be aware of the connected case.
I bought this but could never get it to work. I had bought the support and they never fixed it. I’d like to get it going as I paid good money for it. When I go to the front page, it just spins and spins and never shows the items I added.
Kindly raise a support ticket and our support operators will help you with the issue you are locally facing.
I can’t make a ticket unless I buy support.
I bought this system for sometime 12 months which never worked once, you now have an update that I installed, but after updating the problem got worse and of course you will go to me say my support has expired you can’t help.
Hello.
We are sorry for your bad experience – however all of the customers using our module are pretty happy about it.
If you face an technical issue! Kindly open up a support ticket and team will help you. In case your support has expired, please consider extending it, so you are able to raise a support ticket.
It say the Module been updated on 13 December 2022, but when I download the zip file and open it, it shows the upload file dated Sept. 1,2022. Where can I download the correct updated file?
Hello.
Updates of the module, are listed at the changelog (item’s description tab). The updated item date can contain various non-functionality updates like compatibility checks etc.
