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I like the look of this testimonial plugin. Can you please tell me if there is any way to import testimonial data from my old website into your plugin?
Are the testimonials setup for rich snippets?
Can I hide the date the testimonial was added? If I have to copy all the testimonials from my old site, it will look strange if all the testimonials are written on the same day.
Can I also place the “review form” on the same page as my testimonials (at the top of the page)?
Thank you writing in and showing interest in our plugin.
We don’t have feature for option for direct import/export option and snipet rich support up until our current version of the plugin.
About date, we do have option to change the date to custom as you want or set the date when the testimonial was added. Also, you can also hide the date if you don’t want it to display.
And about your query to “review form”, since the “testimonial templates” and “review form” are both controlled by the shortcode, you can easily set the testimonial review form or testimonial templates in either of the custom order.
Thanksfor the quick reply!
Hello there. I am having a few problems. I cannot get the submission form to dispaly. It only displays the “Human Check” and “submit” button.None of the other fields appear. Can you please assist?
Please make sure you have checked the show/hide for form fields similar to the screenshot linked in here http://prntscr.com/esb39b .You can see the arrow icon on the right hand side of the form fields form configuration section when clicked display additional setting options for the form fields. There you can see the checkbox with label Show/Hide which needs to be checked to display the form fields.
We hope this info helped you understanding the procedure for form field configuration. Please contact us again if you have any further confusion or issue regarding regarding the plugin and we will try our best to resolve the issue.
Hi there. Thanks for the quick reply. It seems I might have a cahcign issue which is causing some issues. Does you plugin have any cachign settings?
Our plugin doesn’t have any cache setting generated by the plugin.
However, as an additional note, we would kindly like to recommend you, if you have any other external cache related plugin installed in the site or your theme has some cache related setting, please whitelist the page where you have displayed the form for the well functioning of the “review form” in frontend since this issue has occurred previously causing form submission issue because of some cache plugin in the site.
Please try hard refreshing the page or try clearing cache as a possible solution.
WellI I have tried what you said, but the forms are still not displaying. I have checked my server settings and there is no cache enabled. I do not know where else to check. Do you know if there is a way to check if anything is caching pages?
Have you fully tested your plugin on multisite? I am running this on multisite.
OK.. I think I am seeing the problem. I have entered the shortcode into a div container, which was causing some conflict… let me have a play around and hopefully I can fix! Wil let you know. Thanks
Hello again. OK actually your plugin is having an issue with my site. For some reason, there is conflict between your plugin and something else on my site. I have no cache enabled, but it is creating some issues. It looks like cahcing issues which I cannot explain, as I have no caching enabled on my site (it is a development site). I have had to delete your plugin and now my site is functioning again how it should.
Maybe it is because I am running multisite and it is a strange conflict coming from here… Maybe it is to do with my page builder.
In any case I would like to ask you to provide me with a refund for the plugin. I cannot risk using it. I have had a good play around and am not happy introducing any plugins which might be problematic for my setup.
Thanks for your understanding.
Thank you for getting back to us.
If our plugin is causing the issue and you couldn’t found the issue or if it isn’t the cache issue, can you please send us the temporary backend detail in our profile link here https://codecanyon.net/user/accesskeys#contact so we could check the issue for you.
And also about the multisite, our plugin isn’t configured for multi site compatible, but we have now changed the code in our plugin to make it multisite compatible. We can also try installing the plugin with multisite compatibility issue resolved and check if it resolve the issue. If so, please either provide us the email address so we could send you the updated plugin or send us the temporary backend detail so we could install plugin and check.
I will send you an email so you can send the updated plugin for multisite.Thanks again for your quick replies.
We sent you the mail with update plugin. Please check and confirm.
Sorry I have been out this morning. I’ve downloaded the last plugin you sent and it seems the issue was a problem with multisite! So now it seems to be working. Thank you.
1. Would you be able to help me with some small CSS improvments? Mainly the input button at the bottom of the form (so it looks the same as my site buttons).
2. Is there anywhere I can translate “This field is required” text?
3. Is it possible to use a font installed on my site, rather than loading a Google font (in case loading of Google font slows page down)?
4. Is there anywhere we can specify how many testimonials appear on one page, before paignation to next page? Also, are there any paignation settings to choose from (I could not see this)?
Thank you for contacting us again.
We replied to you through email. Please check. And maybe we could continue our further conversation from there.
Hi great plugin but is there a way to be multilang or to add a category to each testimonial and then display the slider with the selected category? some free testimonais plugin have that…
i don”t wanna display both on the same testimonial
We really appreciate you for writing in.
We don’t have option for adding category up until our current version of the plugin. But we do have option to display testimonial by ID i.e. ID of the only those testimonial with custom order you want to display.
hi thank for the quick respond ill try that but it seems it will work! great plugin
I have tried the free version and it doesn’t seem to be working properly with my theme. Is this compatible with DIVI by Elegant Themes?
We really appreciate you writing in.
Can you please explain to us in detail what kind of issue you had while using the free version of the plugin so we could understand the issue and suggest you solution. Which could possibly be helpful for us to know about pro version issue (if there is any similar issue for pro version as in free version) regarding the compatibility,design or any other of a kind.
And also, we haven’t tested our plugin with DIVI theme, so we are unsure but we will surely help you and try our best resolve the issue if any occurs.
Can I send you an image to show you what is happening?
Thank you for getting back to us and purchasing our plugin.
Please send us the screenshots and additional details (if any) using our profile contact link below here https://codecanyon.net/user/accesskeys#contact or to our support forum accesspressthemes.com/support/ .
Also, if possible, please can you please provide us the site url where you have implemented the testimonial so we could check for the issue.
Currently it is not possible to add the feature for checkbox and review statistics in our plugin. We only have default form field currently and we don’t have feature for statistics for reviews/ratings.
I discovered that there is an issue with your plugin, a customised version you gave me to work with multisite. When you deactivate the plugin, you loose all the fields in the submission form (all fields are deleted).
Can you please look for a fix? That would be great. Also, can I download the latest version of your plugin from CodeCanyon? Is it multisite ready now?
We have already updated the version 1.1.5 (current version of the plugin ) to codecanyon regarding multisite ready.
About the form field getting deleted on activation, we will look into the issue.
New message below. Thanks
There is an issue with the plugin (latest version) when using on a subsite on multisite. Have you tested this? It works 100% correctly on the mainsite, but on any subsites the form submission is broken and gives a PHP error (if network enabled).
However if you do not network enable your plugin (but enable via the subsite plugin section), there is no php error, but it refuses to show the submission form on the subsite, and just displays the shortcode.
It seems you have not fully tested against multisite and subsites in any case.
Also, when I try and “Deactivate” the plugin via a subsite, it will not let you (strange behaviour). Please can you setup a multisite environment and test the plugin, and let me know when this issue is fixed. Thank you.
Thank you for notifying us about the issue.
We did make the plugin multi site compatible and checked if it’s working but it seems we missed something. And as of now, we couldn’t replicate issue on our initial check. So, we are still checking for the the issue as you have mentioned in our own test site and inform you if any solution.
Thanks for your reply,
Yes you will need to check it on a subsite, rather than the main site. On teh main site there is no issue and it works correctly. The issue appears only on the subsite.
Thanks for letting me know once you have found the issue.
Thank you for additional info.
We surely inform you once we findthe solution to the issue.
Unfortunately I have decided to completely remove your plugin. After a lot of problems on my site (which would not even run on Safari), I discovered the issue was down to your plugin.The bug is somehow related to Google fonts, and it causes 400 http error codes on each page.
The only solution is to completely remove Google fonts from loading in my theme, which was not perfect for me.
This problem was also on the main site, as well as on my subsite. I do not know if it is related to multisite or not, but hopefully this information gives you a help to discover the issue.
As this plugin does not work for me, and I have already spent too much time trying to integrate it, I would ask you for a refund.
We have replied you via emai with soluionl. Please check.
This is an Automated Email. Please do not reply
we did the update today. We still did not receive reply or fix for the following email sent days/weeks ago. We absolutely need to show all our 185+ Testimonials. Every week we add about 10 Testimonials. We wish to show them ALL. Thanks!
Dear Sunshine Studio LLC,
A new ticket  – [Request to show more than 50 Testimonials using AP Custom Testimonial PRO] has been created.
One of our operators shall respond soon.
We did released the update earlier today. And for the limited testimonial, earlier, we had done some manual changes in the plugin to resolve limited testimonial issue, which was overwritten as the file was replaced during update hence the lesser testimonials (limited to 50) were being shown.
We now have done the changes in the plugin from backend via the backend detail you had provided us earlier with the testimonial limit extended to 9999 which probably won’t cause the issue now then.
Thank you guys for your fast and reliable support! You did the work on both RA & RA2 without even have to ask for it. We really appreciate doing business with you! All the best now.
Thank you for your kind words. It means a lot to us.
We are quite unsure about the issue you mentioned. Did you meant some of the setting in divi themes got hidden if you had activated the testimonial plugin? Please inform us and confirm so we could suggest solution accordingly.
Yes, here’s a short video of what’s happening https://www.screencast.com/t/PYhWL9yzI
Thank you for providing us the video screenshot.
While we checked, it seems the issue is related to design. And issue is related to the jquery-ui.css file that is being enqueued into the plugin used for design of datepicker field and it’s causing the issue for the divi theme option. We will look into the issue and search for possible solution and contact you real soon. Thank you for your patience.
Once again. We found the issue and have changed few code and probably resolved the issue. Can you please provide us the email address from our profile contact page here https://codecanyon.net/user/accesskeys#contact so we could send you bug free zipped plugin file that will probably resolve the issue.
Hello i just purchased the plugin and anytime i click the submit button nothing happens.
We are unsure what you meant. Did you mean submit button on frontend review form? If yes, then, this issue is new to us since, we hadn’t had that issue earlier, so can you please explain us about the issue in detail so we could understand the issue better and suggest you proper solution into it.
Can you please provide us the site URL to page where you have implemented the testimonial form if possible, so we could check the issue.
If not and you meant something else, please explain to us so we could better understand the issue.
Hello, thanks for the response. Yes I was testing the form in the front end, and anytime I tried to submit the form it doesn’t do anything. This is the url https://atlanticvanitysource.com/test-3/.
Thank you for providing us the URL to the site.
Have you used some sort of firewall plugin or cache plugin? If so, you have to either whitelist the page where you use the plugin or block cache for the page.
Or issue probably might have been caused as there is an error in the console saying and the reason for this as we researched for the possible cause, is you are loading the Google ReCaptcha library twice.
If possible can you please once deactivate the plugin or section that is currently using the Google ReCaptcha and check if the issue is resolved as we currently don’t have the option to deactivate the Google ReCaptcha from our plugin.
Please check if you have a solution by following the above procedure. Please contact us again if you feel confused about the above-mentioned procedures.
Hi, I went over the above issues and still nothing.
I even deactivated the Google captcha and still doesn’t submit the form, I click the submit button and it doesn’t do anything
Apology for the late response.
Since this issue is new to us and we were unable to replicate the issue you were having on our test site, so if the form is still not working, if possible, can you please provide us the temporary backend details so we could check for the issue.
Ok ill send you a message then
Thank you for providing us the site detail.
While we checked creating the new page and while we pasted the form shortcode, the form worked fine. So can you please re-enable the plugin on the site home page as earlier, so we could check if the review form is not working only on the home page and probably working fine in other pages.
Well, it’s fixed. Thanks for your help.
That’s great. we are glad that the issue has been resolved. If issue arises again or any further issue please contact us again and we will try our best to resolve the issue for you.
Meanwhile, if you are satisfied with our support or happy with our product experience, please don’t forget to rate us here https://codecanyon.net/downloads.
This looks like a cool and interesting plugin. Can you confirm that it works with custom post types please and also via the do_shortcode command to integrate it into a template?
Thank you for writing in and thank you for showing interest in our plugin.
Did you mean if the plugin works as custom post type with a testimonial as for the post? If so, our plugin has it’s own custom database table and doesn’t work through custom post type. If not or you meant something else please tell us and we shall discuss further.
And yes, our plugin support shortcode and you can integrate the shortcode in your template file using do_shortcode.
I uploaded razor sharp images and this is showing various sized grainy and over compressed jpgs. I want quality images showing for all sizes.
Your demos also show the author’s name. They do not show on mine.
Thank you for writing in.
Can you please provide us the URL of the page where you have used our plugin?
I fixed the author name issue however the image quality using slider template 10 is grainy.
The link you provided didn’t work. The link you provided us is redirecting us to google home page. Can you please provide us the working link so we could check.
The link certainly does work. Use the entire url including the numeric string. The site is not generally public yet.
We have used the entire URL just how you have provided without changing anything and it’s still redirecting to google. Can you please reconfirm?
What country are you accessing from?
We have Wordfence installed and block all countries other than US and Canada
We are outside of US and Canada and in fact, we are providing support from Nepal. So, Is there something you can do to unblock us currently. We just need the URL for the quick check on the issue as you have mentioned.
okay, I have allowed Nepal access. please try again.
We are really sorry but the link still didn’t work.
So, as far as we have the info about the issue regarding image quality, we can suggest a possible solution as follows.
What our plugin actually do is get the image path and search for the thumbnail image of the image uploaded ( Since WordPress generate 3 resized images of different width X height for any one specific image ) sized 150X150 hence the image quality may have been lowered.
For an earlier solution, we can custom edit the image path in the template file of the plugin to not to pull the thumbnail of the image but the original image. But if the hight quality bigger sized image is selected instead of the thumbnail, the image will be seen rectangular as on this link http://prntscr.com/fipvtp.
Or as an alternate solution, you might have to use rather razor sharp high quality but square images to get image quality similar to this as on link here http://prntscr.com/fipx6t.
We hope this info helped you. Please inform us again if you have any confusion or query or anything and we will work accordingly.
The plugin is grabbing only an 80X80 version of the original photo no matter what size my viewport is. Any size pulls the same 80×80 so of course, larger screens are going to look grainy.
How can I do what you said below?
“we can custom edit the image path in the template file of the plugin to not to pull the thumbnail of the image but the original image. But if the hight quality bigger sized image is selected instead of the thumbnail, the image will be seen rectangular as on this link”
I am okay with a rectangular image. I want them clear.
If you don’t feel confused, then please follow following steps to change the code for image path.
As we checked, it seems you have set template 10 hence, you can go to file named template-1.php in the plugin through the path plugin path\inc\frontend\templates\template-1.php and change and change the line of code in about line 45 as on screenshot here http://prntscr.com/fjxs0i to <img src="<?php echo esc_url($testim_description['author_image_path']); ?>" /> as on screenshot here http://prntscr.com/fjxskv.
<img src="<?php echo esc_url($testim_description['author_image_path']); ?>" />
Or you could simply provide us the temporary backend URL so we could do it for you.
P.S.: This change is custom hence the change will be gone when the plugin is updated in future.
I changed the appropriate lines on template-1.php
Line 32 changed from:
The line number you referenced was for a video thumb image. The solution worked perfectly – we have excellent images now.
We are really glad that the issue has now been resolved.
Meanwhile, if you are satisfied with our support or happy with our product experience, please don’t forget to rate us here https://codecanyon.net/downloads . That would mean a lot to us.
Is there a setting for testimonies to be displayed automatically without approval?
Thank you for writing in and showing interest in our plugin.
Currently, the testimonial is always saved as draft initially and only displayed when approved.
your plugin hast trouble saving the featured images.
When selecting one from the media library it’s shown corecctly in the preview (except the sizes, but that I will figure out later), but when saving the testimonial, the path is still there but no image is shown, and on the frontend the src is unknown in the html-code
Ok, I used the fix from manhattanctr to show me the image and some css too to have the borderradius and border fixed, cause the values from the backend aren’t used properly.
My next question is: no matter which ordering (DESC or ASC) I use, it’s all the same with the oldest first…
It seems we have issue in our plugin regarding border radius and some other few design issues. Thank you for notifying this to us. We will work on it and update our plugin real soon. Did you meant you have resolved the issue of border/border radius using custom css? Please clarify us if there is anything we could do to help you achieve the feature as you intended possibly temporarily if needed.
As we checked on our test site, ascending and descending feature is working properly so we are quite unsure why you are having the issue. Can you please make sure you have integrated the shortcode properly
Also additionally, did you resolved the “feature image not being saved” issue or you still need support on this. Please contact us with any additional information if any so we could work accordingly.
I’ve solved the border and border-radius issue with some custom-css, yes.
The feature image not being saved issue is still there, which means in the testimonials manager I can’t see the preview, but the link is still there and with a modification of the template-file like manhattanctr did:
now it shows on the frontend, which is the most important thing (I also customized it to be linked to the company-url, as my customer wanted to.
the only problem still is the DESC and ASC part.
I used the shortcode generator and testet it with both values, but they appear the same. The shortcode I use is:
[ap_custom_testimonial type=’list-layout’ template=’template-3’ display_num=’2’ content_length=’full’ custom_layout=’enable’ title=’show’ comp_detail=’show’ email=’hide’ rating=’hide’ order_by=’date’ order_type=’DESC’ date=’hide’ image=’show’ social_link=’hide’]
the goal is to have showing only one, and this one should be the newest by date, for my customer wants to pre-add some testimonials and publish them by custom date, for not to do it every single day
ok, using ID instead of date in an descent order seems to work though
We are sorry to hear you are still having the issue with ordering.
But since we checked in our test site, you can see the testimonial ordered by “date” and order type “ASC” as on screenshot link 1 here http://prntscr.com/fpfp6t and testimonial ordered by “date” and order type “DESC” as on screenshot link 2 here http://prntscr.com/fpfpie. It seems to be working fine. Please check order of testimonial listed on our screenshot links.
If you are still feeling confused on procedure or having issue, please provide us temporary backend details if possible so we could check if there is any issue regarding ordering by ourselves which will probably be more easier and hassle free for you.
as mentioned using ID instead of date finally does the job how I want it to. Maybe it is interfearing with some other plugin(s). For the future if using your plugin for another site, I will check and maybe contact you again, but for now everything works the way I (or the customer) want it to and I sadly have to focus on other tasks still to do ^^
That’s fine. Please contact us anytime in future if any dispute regarding plugin functionality or any other issue and we will try our best to resolve the issue for you.
Also, if you are satisfied with our support or happy with our product experience, please don’t forget to rate us here https://codecanyon.net/downloads . That would mean a lot to us.
AAAND the next question.
I’m showing the testimonials via the shortcode
[ap_custom_testimonial type=’list-layout’ template=’template-3’ display_num=’1’ content_length=’full’ custom_layout=’enable’ title=’show’ comp_detail=’show’ email=’hide’ rating=’hide’ order_by=’id’ order_type=’DESC’ date=’hide’ image=’show’ social_link=’hide’]
so there is only the newest one. The problem is, I’ve created a new testimonial but set the published date to the future (tomorrow), and it shows on the frontend. How do I prevent that?
We don’t have the option to hide the testimonial based on the future date up until our current version of the plugin.
thought I had it by
edited the template-3.php (which is the only one I will use) and compared the $publication_date with the current server-timestamp as an if-statement for the whole output.
But that still counts the not-yet-published ones and only shows nothing at all…
That sure is quick solution. If it worked well for you, it is effective solution to current requirement of yours. We are glad that you found the solution even temporarily. We will also try to include this in our future update so you won’t have to lose changes while updating the plugin.
Ok, finally got it I guess:
in inc/frontend/shortcode.php in line 47
SELECT * FROM $apct_table_name WHERE testimonial_status IN (’’, ‘approved’) ORDER BY $orders_by $order_types LIMIT $testimonial_number
SELECT * FROM $apct_table_name WHERE testimonial_status IN (’’, ‘approved’) AND date <= CURDATE ORDER BY $orders_by $order_types LIMIT $testimonial_number
(added “AND date <= CURDATE ”)
until now this seems to do the trick ^^
feel free to implement for update
ps: add empty brackets after CURDATE (this comment section seems not to allow empty brackets)
Seems clean and effective. Thank you for the quick solution from your side. We really appreciate your effort and we will surely integrate this in our future update.
Again, thank you for your clean solution.
No Problem, thank you for your quick responses =)
Are we able to mix and match normal testimonials with video testimonials?
Some will use use a company logo whereas some would use a video instead.
Thank you for writing in and being interested in our plugin.
The testimonial feature image and video can be interchanged and mixed easily with no much problem. You will just have option while adding/editing to either select option for image or select option to use videos as on screenshot link here http://prntscr.com/fxlwmb.
I have purchased the plugin and its a shame it does not support custom ordering.
Please can you add custom ordering. I am sure I am not the only user who would want to order testimonials in a certain order and we may get a testimonial in future we may want to to show higher than others.
Custom drag and drop ordering in the backend would be very handy.
I have also sent you an email to support due to images not displaying.
Our plugin does support custom order. It can be done while generating the shortcode. You can change Custom Order of The Display either date, time, name etc. and custom order type to either Ascending or Descending order.
Also, you can custom order the required testimonial you would like to display through “Show Specific Testimonial” section in “Shortcode Generator” section where you can first add the testimonial and sort the custom order of the testimonial and generate shortcode to the custom order.
We hope this info helped you. if you meant something else or this info didn’t help and you are still feeling confused then please contact us again and we will sort the issue out.
Ok yes the show specific testimonial will work however if you add a new testimonial you need to go generate a new short code each time. This can be very painful if you are always adding testimonials.
I still think under testimonial manager it would be better to be able to drag and drop the order of the testimonials – this could be done by adding a new field “order id” or something.
So you meant the ability to display the testimonial with you own custom order instead of “Custom Order of The Display” or “Custom Order Type” integration. In our opinion, that would be a nice feature but we will need to research for the probability of integration of such feature in our plugin that could take some time and we cannot ensure if it would be entirely possible but will we could try our best if that’s okay for you.
Yes i guess custom sort was more what i meant. Alot of plugins have this ability so you can order to your preference. Something like this: https://en-gb.wordpress.org/plugins/post-types-order/ The screenshot on the page shows exactly what i meant.
Thank you for the additional information.
We will work on this feature and let you know about possibility/progress/result within few days as we hope you would understand it might take some time to study and integrate the feature.
Unfortunately, this product didn’t answer to my needs and wants! I would like to get a refund. I also purchased 1-year support with AP custom Testimony pro. Get support link is not working! And also not clear to whom to contact with my requirement!
We apologize for your inconvenience. you can usually send us the email regarding the issue in our profile https://codecanyon.net/user/accesskeys on contact section on the right-hand side of the page entitled “Email AccessKeys”.
Or you can open a support ticket and send us issue from our support forum here https://accesspressthemes.com/support/ too.
Please provide us with the detail of the issue from our profile contact page here https://codecanyon.net/user/accesskeys#contact and we will surely try our best to resolve the issue for you.
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