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Hi, I love the AP custom testimonials and have them on a site that I have done: www.inciteinspirations.net but now any additonal testimonials won’t save and the images won’t upload now. Is there anything that you can do to help?
My theme and wordpress is updated and am using a Divi Child theme. Thank you
Please disregard. I have figured it out. It was a hosting error. thank you
Thank you contacting us and it’s fine you figured out the issue by yourselves.
If any further issue please inform us again and we will surely work to resolve the issue.
Is it possible to hide photo/images by default? I would like to hide the image in both the rotating slider AND in the code showing all reviews on the review page.
Thank you for writing in.
Yes, the image can be hidden by default. You can hide the image by changing shortcode attribute image value “show” to “hide”.
I started with the free version, liked it , so I bought it. Where do I enter the license code? How do I suppress the reviewers image? How do I embed the Form for taking a review submission? Thanks!!
You don’t need to enter the license code. You can use it as it is. The reviewer image can be hidden by changing shortcode attribute image value “show”
to “hide” .Also, Please use following shortcode to display review form in frontend.
Request (#6531496343502848) :
I purchased your plugin yesterday only to realise it’s causing a bit of a conflict with my theme’s default video player on home page when AP plugin is activated.
Symptoms: – Theme has background video which does not play but instead shows a black box.
Plugin – AP Custom Testimonial PRO – version 1.1.9
Theme – Magnum – version: 1.1.4 by BitFade
URL – http://rinkfilms.digitalltt.com
Can you assist?
We really appreciate you writing in.
It might have been caused because of same jquery plugin used for playing video. We will surely check for the issue and contact you real soon.
Can you please provide us the temporary back end login detail in our profile contact from here https://codecanyon.net/user/accesskeys#contact so we could check for the issue and work for the solution to the issue as we were unable to create the same issue in our test site and we are quite unsure as this is new issue to us. Thank you for your understanding.
Thank you for providing us the back end detail.
We did check in the issue. It seems the j query code to upload image from plugin’s user testimonial form located in plugin main file at line number 387- 388 was causing the video to not being played. We have disabled the code currently as a temporary solution as it seems you are not using the feature that this code is related.
It’s probably temporary solution and we will surely check for proper solution to the issue and surely inform you as soon as we found it. Please check and confirm if okay.
Awesome, works great now. I do use the submit form, however it’s not on the main page (forgot to create, but have now added). Upload through the form still works great, however the image quality seems to be really poor now (not sure if that’s what the disabled code handles). If it’s a temporary solution, will work with this for now. Many thanks for your help!
We are glad that the issue has now been resolved(even though temporarily as we are searching for the solution).
For the image quality, if the image size is different, that might cause the image to distort. Also, since the image size is pulled as 200X200 size, it might have caused the image to be seen blur. As we don’t have the direct option to change the image size as currently for which we can do the custom tweak to make it work.
For this, please go to line number 129 in file template-3.php( in path ap-custom-testimonial-pro/inc/frontend/templates/template-3.php) and change text “thumbnail” to medium/large/full. This will change the image size. We have currently change the text for “thumbnail” into “medium” as you can see.
We also try to add add the feature to change the image size in our future update.
Also, if you are happy with our support or had good plugin experience, please don’t forget to rate our plugin from here https://codecanyon.net/downloads which would surely mean a lot to us.
I’ve noticed a bit of a gap on the excerpt view for testimonials. See links below for example.
It leaves the default space for full content although we’re viewing less….
We really appreciate you writing in.
Thank you for notifying us about the issue. Yes, it seems to be the issue. We will check for the solution for sure and get back to you real soon either with solution or any update regarding the issue.
New installation of AP Custom Testimonials on a multisite network configuration of WP – While configuring the Testimonial Submission Form Settings (/wp-admin/admin.php?page=apctp_submission_form) I’m seeing several problems:
1) There are no inputs/settings shown under Submission Form fields Configuration
2) There are no inputs/settings shown under Additional Form Setting
3) Filling out the inputs that are shown and submitting, I receive the following warning messages after I clicked the Save From Settings button:
Warning: Invalid argument supplied for foreach() in /home/cuchallenge/public_html/wp-content/plugins/ap-custom-testimonial-pro/inc/backend/save-settings.php on line 32
Warning: Cannot modify header information – headers already sent by (output started at /home/cuchallenge/public_html/wp-content/plugins/ap-custom-testimonial-pro/inc/backend/save-settings.php:32) in /home/cuchallenge/public_html/wp-includes/pluggable.php on line 1216
4)The resulting input form only includes the title and description and the submit button.
Obviously something is not right. Please help me get this working.
I am able to successfully create testimonial entries in the Admin section and I am able to display them correctly using the shortcode.
While we checked on our side, there doesn’t seems to be such error. Default value for the different form field are being loaded from the setting option stored in database while activating the plugin. So, it seems the default weren’t added/updated while you activated the plugin and we also, have checked for multisite while activating the plugin under multisite network.
Please try deactivating the plugin and reactivating the plugin and check if the issue is now resolved as sometime the value are not stored in database while activating plugin because of some reason. Please inform us if the issue isn’t resolved after deactivating and reactivating the plugin and we will work accordingly regarding the issue.
After installed and activated your plugin my total site in dashboard buttons and links everything in disabled mode
we are quite unsure why this has happened. Can you please check if there is any error in console(Screen that popup when right clicked and when click on inspect). If so, it might probably be the jquery issue either from conflict with something on backend or probably because of our plugin file.
So, please try disabling the plugin and check if it’s because of the conflict with other plugin, theme in the site backend. After this, please inform us so we could understand the root of the issue and suggest you accordingly.
Hi, I need to have separate testimonial sliders for different sorts of clients and thought it might be possible to split testimonials into categories – so that only categories matching a client would show on that testimonial slider. Is this possible?
We currently don’t have option to categorize the testimonial. But we do have option to display the testimonial by id to display specific testimonial in custom order if that’s okay with you.
Ah okay! So I could specify which testimonials appear in each slider by choosing their id and adding it to the shortcode?
Yes, you can first list the testimonial added, then sort them if you need custom order, select related settings for slider and once you click “Generate Shortcode”. Then you will get related shortcode which you can paste anywhere you would like to.
You’re welcome. We are glad to help you.
I recently purchased this plugin, is great! have a lot of options that not have other similar plugins, but I miss some features, like seo rich snippets. Widget with the middle puntuation of the whole testimonials, etc. Have in mind for next updates if you can
We are indeed planning for the update with google rich snippet integration in our near future update. We really appreciate and thank you for your suggestion. We will surely keep that in mind.
Thanks! and if is possible, add to the widget the option to show the store rating based on the total of the reviews, for best understand, something like this: http://prntscr.com/hmuuwf thanks
Hi! I am trying to use the shortcode generator to create a page with the testimonials, but don’t show the templates as I select. For example is using rounded avatars/logos instead of squeare for template 5.
By other hand is not ordering properly by date. I am adding testimonials manually from differents dates from 2013 year and show the order just I create it, like if is ordered by ID.
Can you help me? Thanks.
If not custom design option enabled and some setting being saved, template 5 avatar image is meant to show the square unless it’s google places review which has round image by default. Please make sure if custom design is being enabled or not while generating shortcode.
For this please check the screenshot as linked below http://prntscr.com/hmsby9. If not or you meant someting else, please inform us again and we will surely try our best to resolve the issue for you.
I have very strange issues. I tried different ways. I never enable google places options. For example, one time, appear the logo of the customers on left and right in each review, let me explain better.
Using your shortcode generator I used like your screenshot, and by one side don’t use the proper date manually specified, continue ordering by ID (ascending or descending, but by ID instead of date), and in the layout appear in first row the customer logo in the left, in second row in the right, in third row in the left, and continue…
Can you also provide us the URL to the site you have integrated the testimonial in the site so we could check . We are a bit confused about the issue as you have mentioned for the later one. If you could please provide us the additional detail, we will be able to understand the issue and suggest you accordingly.
Sure, how I can sent you url and login details? you have any support website or e-mail? Thanks
Please sent us the email from our profile contact https://codecanyon.net/user/accesskeys#contact or directly to our email address email@example.com.
Hello the plugin seems very intiresting,
I have one question, I’m working in this design and development -> http://i.cubeupload.com/MQ3wnF.jpg I see a demo slider the number 1 and number 10, I believe this plugin is perfect for me, but is it possible modify the arrows (the position with css).
Thank you for writing in and showing interest in our plugin.
If you liked our slider template 1 and 10, would you consider changing the content position too for it as it seems the image and our plugin template have different div structure.
If you think so and it needs to be changed( if it is changed, it will act as a different template and we will need to add css as a whole). But if you are okay with it and only adjust pagination dot or color adjustments then we can surely work on it. Thank you for your consideration.
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