AccessKeys

AccessKeys supports this item

Supported

This author's response time can be up to 1 business day.

45 comments found.

Hi, I love the AP custom testimonials and have them on a site that I have done: www.inciteinspirations.net but now any additonal testimonials won’t save and the images won’t upload now. Is there anything that you can do to help? My theme and wordpress is updated and am using a Divi Child theme. Thank you

Please disregard. I have figured it out. It was a hosting error. thank you

Hi there,

Thank you contacting us and it’s fine you figured out the issue by yourselves.

If any further issue please inform us again and we will surely work to resolve the issue.

Thanks

Is it possible to hide photo/images by default? I would like to hide the image in both the rotating slider AND in the code showing all reviews on the review page.

Hi there,

Thank you for writing in.

Yes, the image can be hidden by default. You can hide the image by changing shortcode attribute image value “show” to “hide”.

Thanks

I started with the free version, liked it , so I bought it. Where do I enter the license code? How do I suppress the reviewers image? How do I embed the Form for taking a review submission? Thanks!!

Hi there,

You don’t need to enter the license code. You can use it as it is. The reviewer image can be hidden by changing shortcode attribute image value “show” to “hide” .Also, Please use following shortcode to display review form in frontend.

[apctp_submit_form]

Thanks

Request (#6531496343502848) :

Hello,

I purchased your plugin yesterday only to realise it’s causing a bit of a conflict with my theme’s default video player on home page when AP plugin is activated.

Symptoms: – Theme has background video which does not play but instead shows a black box.

Plugin – AP Custom Testimonial PRO – version 1.1.9 Theme – Magnum – version: 1.1.4 by BitFade

URL – http://rinkfilms.digitalltt.com

Can you assist?

Regards,

Randy

Hi there,

Thank you for providing us the back end detail.

We did check in the issue. It seems the j query code to upload image from plugin’s user testimonial form located in plugin main file at line number 387- 388 was causing the video to not being played. We have disabled the code currently as a temporary solution as it seems you are not using the feature that this code is related.

It’s probably temporary solution and we will surely check for proper solution to the issue and surely inform you as soon as we found it. Please check and confirm if okay.

Thanks

randyrrr

randyrrr Purchased

Hi there,

Awesome, works great now. I do use the submit form, however it’s not on the main page (forgot to create, but have now added). Upload through the form still works great, however the image quality seems to be really poor now (not sure if that’s what the disabled code handles). If it’s a temporary solution, will work with this for now. Many thanks for your help!

Hi there,

We are glad that the issue has now been resolved(even though temporarily as we are searching for the solution).

For the image quality, if the image size is different, that might cause the image to distort. Also, since the image size is pulled as 200X200 size, it might have caused the image to be seen blur. As we don’t have the direct option to change the image size as currently for which we can do the custom tweak to make it work.

For this, please go to line number 129 in file template-3.php( in path ap-custom-testimonial-pro/inc/frontend/templates/template-3.php) and change text “thumbnail” to medium/large/full. This will change the image size. We have currently change the text for “thumbnail” into “medium” as you can see.

We also try to add add the feature to change the image size in our future update.

Also, if you are happy with our support or had good plugin experience, please don’t forget to rate our plugin from here https://codecanyon.net/downloads which would surely mean a lot to us.

Thanks

Hi there,

I’ve noticed a bit of a gap on the excerpt view for testimonials. See links below for example.

http://rinkfilms.digitalltt.com/wp-content/uploads/2017/11/view-more.jpg http://rinkfilms.digitalltt.com/wp-content/uploads/2017/11/view-less.jpg

It leaves the default space for full content although we’re viewing less….

Please assist.

Hi there, We really appreciate you writing in.

Thank you for notifying us about the issue. Yes, it seems to be the issue. We will check for the solution for sure and get back to you real soon either with solution or any update regarding the issue.

Thanks

by
by
by
by
by
by