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38 comments found.

Hi there,

I like the look of this testimonial plugin. Can you please tell me if there is any way to import testimonial data from my old website into your plugin?

Are the testimonials setup for rich snippets?

Can I hide the date the testimonial was added? If I have to copy all the testimonials from my old site, it will look strange if all the testimonials are written on the same day.

Thanks!

Can I also place the “review form” on the same page as my testimonials (at the top of the page)?

Hi there,

Thank you writing in and showing interest in our plugin.

We don’t have feature for option for direct import/export option and snipet rich support up until our current version of the plugin.

About date, we do have option to change the date to custom as you want or set the date when the testimonial was added. Also, you can also hide the date if you don’t want it to display.

And about your query to “review form”, since the “testimonial templates” and “review form” are both controlled by the shortcode, you can easily set the testimonial review form or testimonial templates in either of the custom order.

Thanks

Thanksfor the quick reply!

Hello there. I am having a few problems. I cannot get the submission form to dispaly. It only displays the “Human Check” and “submit” button.None of the other fields appear. Can you please assist?

Hi there,

We sent you the mail with update plugin. Please check and confirm.

Thanks

Hi there.

Sorry I have been out this morning. I’ve downloaded the last plugin you sent and it seems the issue was a problem with multisite! So now it seems to be working. Thank you.

1. Would you be able to help me with some small CSS improvments? Mainly the input button at the bottom of the form (so it looks the same as my site buttons).

2. Is there anywhere I can translate “This field is required” text?

3. Is it possible to use a font installed on my site, rather than loading a Google font (in case loading of Google font slows page down)?

4. Is there anywhere we can specify how many testimonials appear on one page, before paignation to next page? Also, are there any paignation settings to choose from (I could not see this)?

Thanks again

Hi there,

Thank you for contacting us again.

We replied to you through email. Please check. And maybe we could continue our further conversation from there.

Thanks

Hi great plugin but is there a way to be multilang or to add a category to each testimonial and then display the slider with the selected category? some free testimonais plugin have that…

i don”t wanna display both on the same testimonial

thank

Hi there,

We really appreciate you for writing in.

We don’t have option for adding category up until our current version of the plugin. But we do have option to display testimonial by ID i.e. ID of the only those testimonial with custom order you want to display.

Thanks

hi thank for the quick respond ill try that but it seems it will work! great plugin

Hi, I have tried the free version and it doesn’t seem to be working properly with my theme. Is this compatible with DIVI by Elegant Themes?

Hi there,

We really appreciate you writing in.

Can you please explain to us in detail what kind of issue you had while using the free version of the plugin so we could understand the issue and suggest you solution. Which could possibly be helpful for us to know about pro version issue (if there is any similar issue for pro version as in free version) regarding the compatibility,design or any other of a kind.

And also, we haven’t tested our plugin with DIVI theme, so we are unsure but we will surely help you and try our best resolve the issue if any occurs.

Thanks

Can I send you an image to show you what is happening?

Hi there,

Thank you for getting back to us and purchasing our plugin.

Please send us the screenshots and additional details (if any) using our profile contact link below here https://codecanyon.net/user/accesskeys#contact or to our support forum accesspressthemes.com/support/ .

Also, if possible, please can you please provide us the site url where you have implemented the testimonial so we could check for the issue.

Thanks

Hi, How add my own fields to Submission Form? I want add checkboxes like at this site: http://prom.ua/opinions/create/2666406 Is it possible to show simple reviews statistics like this: http://prom.ua/opinions/list/2666406 Thanks

Best, Paul

Hi there,

We really appreciate you writing in.

Currently it is not possible to add the feature for checkbox and review statistics in our plugin. We only have default form field currently and we don’t have feature for statistics for reviews/ratings.

Thanks

Hello,

I discovered that there is an issue with your plugin, a customised version you gave me to work with multisite. When you deactivate the plugin, you loose all the fields in the submission form (all fields are deleted).

Can you please look for a fix? That would be great. Also, can I download the latest version of your plugin from CodeCanyon? Is it multisite ready now?

Thanks again Dav

Hi there,

We have already updated the version 1.1.5 (current version of the plugin ) to codecanyon regarding multisite ready.

About the form field getting deleted on activation, we will look into the issue.

Thanks

New message below. Thanks

Hi there,

There is an issue with the plugin (latest version) when using on a subsite on multisite. Have you tested this? It works 100% correctly on the mainsite, but on any subsites the form submission is broken and gives a PHP error (if network enabled).

However if you do not network enable your plugin (but enable via the subsite plugin section), there is no php error, but it refuses to show the submission form on the subsite, and just displays the shortcode.

It seems you have not fully tested against multisite and subsites in any case.

Hi there,

Thank you for notifying us about the issue.

We did make the plugin multi site compatible and checked if it’s working but it seems we missed something. And as of now, we couldn’t replicate issue on our initial check. So, we are still checking for the the issue as you have mentioned in our own test site and inform you if any solution.

Thanks

Thanks for your reply,

Yes you will need to check it on a subsite, rather than the main site. On teh main site there is no issue and it works correctly. The issue appears only on the subsite. Thanks for letting me know once you have found the issue.

BR

Hi there,

Thank you for additional info.

We surely inform you once we findthe solution to the issue.

Thanks

Hi there.

Unfortunately I have decided to completely remove your plugin. After a lot of problems on my site (which would not even run on Safari), I discovered the issue was down to your plugin.The bug is somehow related to Google fonts, and it causes 400 http error codes on each page.

The only solution is to completely remove Google fonts from loading in my theme, which was not perfect for me.

This problem was also on the main site, as well as on my subsite. I do not know if it is related to multisite or not, but hopefully this information gives you a help to discover the issue.

As this plugin does not work for me, and I have already spent too much time trying to integrate it, I would ask you for a refund.

Thanks for your understanding.

Hi there,

We have replied you via emai with soluionl. Please check.

Thanks

This is an Automated Email. Please do not reply

Hi There, we did the update today. We still did not receive reply or fix for the following email sent days/weeks ago. We absolutely need to show all our 185+ Testimonials. Every week we add about 10 Testimonials. We wish to show them ALL. Thanks!

Dear Sunshine Studio LLC,

A new ticket [5625735394361344] – [Request to show more than 50 Testimonials using AP Custom Testimonial PRO] has been created. One of our operators shall respond soon.

Thanks, AccessPress Themes

Hi Andrea,

We did released the update earlier today. And for the limited testimonial, earlier, we had done some manual changes in the plugin to resolve limited testimonial issue, which was overwritten as the file was replaced during update hence the lesser testimonials (limited to 50) were being shown.

We now have done the changes in the plugin from backend via the backend detail you had provided us earlier with the testimonial limit extended to 9999 which probably won’t cause the issue now then.

Thanks

Thank you guys for your fast and reliable support! You did the work on both RA & RA2 without even have to ask for it. We really appreciate doing business with you! All the best now.

Hi Andrea,

Thank you for your kind words. It means a lot to us.

Thanks

BULLDG

BULLDG Purchased

https://www.screencast.com/t/B5MQ28mA https://www.screencast.com/t/DXlv1SS0MTJ I use Elegant Themes DIVI and this conflict shows up when trying to adjust theme options at DIVI>Theme Options.
BULLDG

BULLDG Purchased

Yes, here’s a short video of what’s happening https://www.screencast.com/t/PYhWL9yzI

Hi there,

Thank you for providing us the video screenshot.

While we checked, it seems the issue is related to design. And issue is related to the jquery-ui.css file that is being enqueued into the plugin used for design of datepicker field and it’s causing the issue for the divi theme option. We will look into the issue and search for possible solution and contact you real soon. Thank you for your patience.

Thanks

Hi there,

Once again. We found the issue and have changed few code and probably resolved the issue. Can you please provide us the email address from our profile contact page here https://codecanyon.net/user/accesskeys#contact so we could send you bug free zipped plugin file that will probably resolve the issue.

Thanks

Hello i just purchased the plugin and anytime i click the submit button nothing happens.

Hi there,

Thank you for providing us the site detail.

While we checked creating the new page and while we pasted the form shortcode, the form worked fine. So can you please re-enable the plugin on the site home page as earlier, so we could check if the review form is not working only on the home page and probably working fine in other pages.

Thanks

Well, it’s fixed. Thanks for your help.

Hi there,

That’s great. we are glad that the issue has been resolved. If issue arises again or any further issue please contact us again and we will try our best to resolve the issue for you.

Meanwhile, if you are satisfied with our support or happy with our product experience, please don’t forget to rate us here https://codecanyon.net/downloads.

Thanks

Hi guys,

This looks like a cool and interesting plugin. Can you confirm that it works with custom post types please and also via the do_shortcode command to integrate it into a template?

Many thanks :)

Hi there,

Thank you for writing in and thank you for showing interest in our plugin.

Did you mean if the plugin works as custom post type with a testimonial as for the post? If so, our plugin has it’s own custom database table and doesn’t work through custom post type. If not or you meant something else please tell us and we shall discuss further.

And yes, our plugin support shortcode and you can integrate the shortcode in your template file using do_shortcode.

Thanks

I uploaded razor sharp images and this is showing various sized grainy and over compressed jpgs. I want quality images showing for all sizes.

Hi there,

If you don’t feel confused, then please follow following steps to change the code for image path.

As we checked, it seems you have set template 10 hence, you can go to file named template-1.php in the plugin through the path plugin path\inc\frontend\templates\template-1.php and change and change the line of code in about line 45 as on screenshot here http://prntscr.com/fjxs0i to <img src="<?php echo esc_url($testim_description['author_image_path']); ?>" /> as on screenshot here http://prntscr.com/fjxskv.

Or you could simply provide us the temporary backend URL so we could do it for you.

P.S.: This change is custom hence the change will be gone when the plugin is updated in future.

Thanks

I changed the appropriate lines on template-1.php

Line 32 changed from:

to:

The line number you referenced was for a video thumb image. The solution worked perfectly – we have excellent images now.

Hi there,

We are really glad that the issue has now been resolved.

Meanwhile, if you are satisfied with our support or happy with our product experience, please don’t forget to rate us here https://codecanyon.net/downloads . That would mean a lot to us.

Thanks

Hello, Is there a setting for testimonies to be displayed automatically without approval?

Hi there,

Thank you for writing in and showing interest in our plugin.

Currently, the testimonial is always saved as draft initially and only displayed when approved.

Thanks

Hey there,

your plugin hast trouble saving the featured images. When selecting one from the media library it’s shown corecctly in the preview (except the sizes, but that I will figure out later), but when saving the testimonial, the path is still there but no image is shown, and on the frontend the src is unknown in the html-code

Link: http://groessenwahn-verlag.de/testseite/

Ok, finally got it I guess:

in inc/frontend/shortcode.php in line 47

change

SELECT * FROM $apct_table_name WHERE testimonial_status IN (’’, ‘approved’) ORDER BY $orders_by $order_types LIMIT $testimonial_number

to

SELECT * FROM $apct_table_name WHERE testimonial_status IN (’’, ‘approved’) AND date <= CURDATE ORDER BY $orders_by $order_types LIMIT $testimonial_number

(added “AND date <= CURDATE ”)

until now this seems to do the trick ^^

feel free to implement for update

ps: add empty brackets after CURDATE (this comment section seems not to allow empty brackets)

Hi there,

Seems clean and effective. Thank you for the quick solution from your side. We really appreciate your effort and we will surely integrate this in our future update. Again, thank you for your clean solution.

Thanks

No Problem, thank you for your quick responses =)

miratech

miratech Purchased

Are we able to mix and match normal testimonials with video testimonials?

Some will use use a company logo whereas some would use a video instead.

Hi there,

Thank you for writing in and being interested in our plugin.

The testimonial feature image and video can be interchanged and mixed easily with no much problem. You will just have option while adding/editing to either select option for image or select option to use videos as on screenshot link here http://prntscr.com/fxlwmb.

Thanks

miratech

miratech Purchased

I have purchased the plugin and its a shame it does not support custom ordering. Please can you add custom ordering. I am sure I am not the only user who would want to order testimonials in a certain order and we may get a testimonial in future we may want to to show higher than others. Custom drag and drop ordering in the backend would be very handy. I have also sent you an email to support due to images not displaying.

Hi there,

Thank you for getting back to us.

So you meant the ability to display the testimonial with you own custom order instead of “Custom Order of The Display” or “Custom Order Type” integration. In our opinion, that would be a nice feature but we will need to research for the probability of integration of such feature in our plugin that could take some time and we cannot ensure if it would be entirely possible but will we could try our best if that’s okay for you.

Thanks

miratech

miratech Purchased

Yes i guess custom sort was more what i meant. Alot of plugins have this ability so you can order to your preference. Something like this: https://en-gb.wordpress.org/plugins/post-types-order/ The screenshot on the page shows exactly what i meant.

Hi there,

Thank you for the additional information.

We will work on this feature and let you know about possibility/progress/result within few days as we hope you would understand it might take some time to study and integrate the feature.

Thanks

G-day team,

Unfortunately, this product didn’t answer to my needs and wants! I would like to get a refund. I also purchased 1-year support with AP custom Testimony pro. Get support link is not working! And also not clear to whom to contact with my requirement!

Thank you,

J

Hi there,

We really appreciate you writing in.

We apologize for your inconvenience. you can usually send us the email regarding the issue in our profile https://codecanyon.net/user/accesskeys on contact section on the right-hand side of the page entitled “Email AccessKeys”. Or you can open a support ticket and send us issue from our support forum here https://accesspressthemes.com/support/ too.

Please provide us with the detail of the issue from our profile contact page here https://codecanyon.net/user/accesskeys#contact and we will surely try our best to resolve the issue for you.

Thanks

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