josiahwilliams

josiahwilliams supports this item

Supported

Popular questions for this item

Plugin install fails.

Try uploading the plugin by ftp then activating it. If the plugin still doesn’t install try deactivating all other plugins activating Animate Shortcodes and reactivating your other plugins.

Plugin button doesn’t appear in editor.

For some reason MCE 4 doesn’t handle load requests as well so the plugin code doesn’t load the first time the page loads sometimes. Try refreshing the page repeatedly for 2-3 times to make sure the plugin script loads. Make sure it’s not a new request but a refresh. Clicking the “Add New” button doesn’t work.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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