Discussion on Alipay Cross Border Online Payment

Discussion on Alipay Cross Border Online Payment

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32 comments found.

Support Hong Kong Dollar?

Yes. Please refer to the item description for more detail. Thx.

Is this a one-time payment or an annual payment?

Hi, this is a one-time payment. Thx.

Hi! I am from China, I have a merchant account, I don’t need cross-border payment, can this plugin use in China?

Hi, unfortunately, the plugin is for Alipay cross-border account only

Hi, I sent an email to but got no response so decided to ask here.

I have a software retailing business here in Australia and now I want to sell my products to customers in China. I’m building a new WooCommerce website in Chinese language and need to find a way to accept payment from mainland China via Alipay. Both my business and web server are located in Australia, and I don’t have a Chinese bank account so I’ll need a cross-border Alipay plugin to do this.

Few questions here:

(1) Is your plugin license life-time or subscription?

(2) Is it compatible with the latest WordPress 5.8 and WooCommerce 5.5.2?

(3) What’s the difference between your plugin and this one: which looks very similar but more expensive (it’s subscription)?

(4) I’ve signed up in but didn’t see any Partner ID or Security code. Should I reach a local Alipay partner to get them?

(5) I assume that I can set the WooCommerce base currency as RMB and receive RMB from customers in mainland China, but once the money is accepted it will be converted to my local currency AUD (correct me if I’m wrong), but if I can get a local foreign-currency bank account that supports RMB, can I keep the payment as RMB? I see RMB as a good investment and want to keep it if possible.

Looking forward to your reply.



Hi… Is this plugin compatible with WooCommerce version 5.4.1 and the latest version of WordPress?


I have sent it to your support a few days ago, but till now no response. I have a conflict between your plugin and the AliDropship plugin. Can you help me with that, or not?

We are sorry but we do not provide support for conflict request with other 3rd party plugin. Thanks.

Hello, Is your plugin still available,any update?

Yes, it is compatible with Woocommerce 4.6, WordPress 5.5.

This is presale questions,am I gonna connect with it using personal alipay account or merchant account?Can I use this plugin on multiple websites?

Thanks. You have to use alipay merchant account. Yes, you can use it on multiple websites.

Hi, Do I need to buy multiple times for many customers? Which license should I buy.

Hi, you should be able to buy one time to use for many customer.

Just to confirm, I mean, can I buy one time and install the plugin in multiple websites?

Will I get any support if I see any error?

Yes, you’ll get support if the issue is because of our plugin.

Hello, the plugin for China has stopped working for me. I see a notification that I need to update the WooCommerce plugin But I think that version 4.1.0 is not compatible with your plugin. What do I need to do to make this work?

For your information, we’ve already tested and updated the plugin for WP 5.4 and WC 4.1. Thanks.

Hello Team,

My client’s is looking for using AliPay HK and AliPay (Mainland). May I know is it just needed the Alipay Cross Border Online Payment account (Global) account? Many thanks!

Yes, as long as you’ve the Alipay Cross Border Online Payment account will do. Thanks!

I see, thanks so much! and wish you Happy New Year!


Hello, is there any plugin for china and not for cross border? Thanks!!

I am sorry but we do not have plugin for China only.

please do support the new Mandatory Transaction Information from Alipay, please do update soon. thank you.

Is it ok if you can email us your account info, so that we can test it from our side? Thx.

sure, what is your email

Does this version support the new Mandatory Transaction Information from Alipay? I’m currently using the Woocommerce’s Alipay Cross Border Payment Gateway plugin and I’m looking to switch because it doesn’t support the new requirements.

Please let me know when it is ready and I’m ready to make the purchase.

No problem, we’ll notify this comment and also the product description when it is done in June.

Hi, for your information we’ve upgraded the plugin to support latest Alipay API changes. Please give it a try by updating the plugin and reset your account settings in the pour plugin setting page. Cheers!

It didn’t redirect to Alipay checkout page. It show error code: ACCESS_FORBIDDEN. I already double checked the PID and key. Thanks.

Are you using AliPay HK? If yes can you try to change the account type in our plugin to either “New Cross-Border (WAP)” or “HK Wallet (PC2Mobile)” and see?

Yes, I am using Alipay HK. Here is my result: CROSS-BORDER (PC): ACCESS_FORBIDDEN NEW CROSS-BORDER (PC): ACCESS_FORBIDDEN NEW CROSS-BORDER WAP): Alipay payment option disappear NEW CROSS-BORDER (AUTO): ACCESS_FORBIDDEN HK WALLET (PC2MOBILE): screen ONLY show a QR code(nothing else)

I guess you are trying to pay from PC. Fyi Alipay HK doesn’t support PC payment. Can you try to make the payment from mobile phone (Open your website via mobile phone browser like Chrome) and pay when your account is set as either “New Cross-Border (WAP)” or “HK Wallet (PC2Mobile)”?

Is this plugin support RM(Malaysian Ringgit)?

Unfortunately Alipay cross border doesn’t support MYR at this moment. For the full list of currency, you may refer to our plugin page “Supported Currency List” section

I saw the video to proceed the ailpay, if possible that if the process could do on the same page in my website but not direct to the alipay page ?

Unfortunately it is not possible as the integration with Alipay requires us to redirect paying customer to their payment gateway. Hope this helps to clarify.


I am using 1.4 version last year for the China Mobile user is work very well, but when I try 1.5 version for Hong kong Alipay User, that is only have (PC2Mobile) options….when I pay on mobile, it only create a QRcode for the order, it is any way can directly link to Alipayhk mobile app? Like (Wap) version that will be good.

That mean not on option HKWallet (PC2Mobile) ?

Hi Derek, we are emailing you directly with a beta plugin. Please refer to that email. Thx.

Thank you very much. Will let you know the result!!


1# does it support multisite please? 2# does it support China domestic server to use please? 3# does it support refund please?


Hi there, thanks for your interest. #1, We did not purposely test the plugin in multisite environment. Though it might work but there is no guarantee. #2, it should works as long as your website can use WooCommerce without problem. Our plugin doesn’t care where your server resides. Anyway please take note that this plugin is designed to support Alipay Cross Border related account type only. #3, for refund, we are following CodeCanyon general refund guideline. We’ll only refund if it is proven that the features that we provide in the item description does not work and it is solely because of our plugin problem. No refund for anything else related to the buyer’s side.


1#If so, It would be much better if you could check the compatibility with multisites:)

2# I watched your video, and I note there is an option for Cross Border, please check the screenshot:, it would be great if it also support China domestic payment but not only across border payment.

3# Sorry for making you misunderstanding, I mean whether your Alipay plugin support Refund to the woocommerce buyers.

Have a nice day.


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