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Reviews for ALD - AliExpress Dropshipping and Fulfillment for WooCommerce

Reviews for ALD - AliExpress Dropshipping and Fulfillment for WooCommerce

Cart 3,356 sales
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67 Reviews

for Customer Support

Support doesn't help at all, I sent several questions to their support desk and nobody cares. I

Author response

Hi,

Please let us know what's wrong with our plugin. Here are our support channels in case you need them. We tried searching our support forum and email, but we couldn't find any tickets from you.

Discussion board: https://villatheme.com/supports/

Message us at support@villatheme.com

We'll help you right away and work with you to figure out any problems that are found.

Best wishes.

for Customer Support

The best plugin on the market for WooCommerce Dropshipping. I've tried them all and this plugin has everything you need. I had a conflicting plugin causing issues and the support team found my issue and solved the problem instantly.

Author response

We appreciate your positive feedback and are grateful for this highest rating, they motivate us a lot!

for Other

Fantastic plugin and support!

Author response

Your rating and positive feedback motivate us a lot, thank you so much.

for Customer Support

très bon suivi franchement je le conseil

Author response

Your rating and positive feedback motivate us a lots, thank you so much.

Excellent software, good documentation. The settings are frankly very tricky. However, if you read the documentation carefully, the software is very easy to set up. The additional features are also very nice. Ideal software for a dropshipping business.

Author response

Thank you so much for recognizing and for your kind words about our plugin; it made our great day. Wish you a year of health, happiness, and success.

for Customer Support

Customer support is super lazy, they sent only general answers to all my questions. I don't recommend this product for dropship business.

Author response

Hi,

We took a look at our support channel and found that you have not submitted a ticket yet. Could you please check to see if you are confused about another plugin's support? FYI: Our plugin is ALD - Aliexpress Dropshipping and Fulfillment for WooCommerce.

You can contact us on our support channels:

Support forum: https://villatheme.com/supports/
Email: support@villatheme.com

Best regards

Two days ago plugin stopped sync prices and stock. I have more than 300 products on the website, but now I can't import new product and update existed.

Author response

Hi,

Any proofs that you can show us to prove what you said is correct, we have no idea why you try to report this problem but do not require support. That's fine, if it is true, you can test these cases and at least give us your proof about this problem:

You just need to go to the Logs section, and check if any errors call back, you would see the error notification if it truly exists.

Besides, if you sync data via API, if Aliexpress API expired after 30 days, you need to get a new access token as Aliexpress requires this.

What to say is that we have 3.1k+ users who are using this plugin and have no reflection from them for this problem.

Our demo is up to date and running smoothly. As anyone can see, it's as clear as day.

We discovered you, lusiakot592 and derikj - new Envato members who just joined in December 2022 and subscribed from the same country, repeatedly spamming with bad stars. If we are wrong so let's publicize your proofs alongside your reports.

In any circumstances, we are always ready to assist all customers via:

+ Support forum: https://villatheme.com/supports/
+ Email address: support@villatheme.com

Best regards.

for Bugs

I've doubled checked the shipping address in my orders and unfortunately the problem is still there. Most of orders returns the following error "the address is not valid". On my store I get orders from different people from US, UK, event Europe, however only 5% of orders can be placed using API method. At the same time when I place such orders manually on AliExpress, it goes without problems.

Author response

Hi,

This report does not assist us in detecting this issue in your specific case. Furthermore, we have not received any feedback on this issue from users as of yet.

In this case, we have an idea to detect this issue. Could you please provide us with one or more of these shipping addresses so that we can try to see if this problem occurs from our end? We will make every effort to handle the issue if it occurs to us or if there are any clues to lead to the problem and handle it.

Please feel free to contact us via our support channels, we are ready to assist you and make the plugin work properly.

Our support forum: https://villatheme.com/supports
Our email: support@villatheme.com

Best regards.

for Feature Availability

Awesome plugin, with this plugin I was able to launch my 1st dropshipping store, I'm still building it, there are no sales yet, but I'm hopeful. Many thanks to Villatheme coders, I purchased your 3 plugins already, and I'll be exploring more. And please don't miss me for any discounts or offers :)

Author response

Thank you so much for your kind words. We had just offered a big deal during Cyber Monday Week, but the sale event had ended. You can follow to our channel to stay up to date on new events.

for Feature Availability

really nice and simple plug-in

Author response

Thank you for your kind words; that's a wonderful favor you do for this plugin.

for Documentation Quality

Very good plugin. Support also is nice.
Even I think it missing some functionalities like Importing aliexpress reviews. But it can be solved with a third party plugin.

Author response

We appreciate your positive comments about our plugin and support service. That inspires us greatly. Thank you!

for Feature Availability

I have now worked with it half a year and I love the way how it helps me.

Author response

Thank you so much for using this plugin and giving us your positive feedback.

for Design Quality

Don't waste your time with this plugin. All of the documentation is incomplete or confusing. The migration capabilities are more or less a lie.

The support for this seller is terrible.

Author response

We apologize for your negative experience with this plugin.

As you mentioned above, the documentation for this plugin is unclear or lacking, and you are referring to the data Migration capabilities of other plugins in the topic you raised in our forum, interested in:

Since I am here, you are writting in the manual that ALIDROPSHIP is an option to migrate, but when I try to use the migration tool, only ALI2WOO is listed and then you plant a good “other” there. Again, more lies. So why dont you provide the META tag for alidropship or perhaps complete the plugin before uploading it to envato

So we would need to emphasize and respond that:

We have an “Other” there for our customers to fill the meta key of the plugin that they need to migrate products from as we are not able to check all plugins. To migrate products from ALIDROPSHIP plugin, we need to know the csv file of your products to analyze the data as this is a paid and encrypted plugin. It’s not like ALI2WOO which has a lite version so we can easily installed to use and to find the needed meta key.

To conclude, please export your products using WooCommerce’s native export feature and send me the file so that I will help you with the correct meta key to migrate products.

We opened our suggestion to deal with your problem in our response, but we have not heard from you since. In this case, please continue to discuss your topic so that we can assist you in resolving this issue.

Best regards.

When I try to use the order fulfillment feature through AliExpress API. There are plenty shipping addresses which plugin can't use, it just says that the address is not valid. But I have tried to put the same address manually on AliExpress and it works great. A little addition - yes, I can place the order using the chrome extension, however, it doesn't work if I try to place it using AliExpress API method of your plugin.

Author response

Hi,

When using Aliepxress API to fulfill the order, the customer data is transmitted directly to Aliexpress order page to fulfill, also the data is not affected or proceeded by our plugin.
We have a note on our Ali Order page in our plugin in case that:

Bulk orders functionality uses the official API of AliExpress which only accepts unaccented Latin characters in shipping addresses so please use the chrome extension to fulfill orders whose address(including customer's name) contains:
- Non-Latin characters
- Accented words that affect the address if their accents are removed

Please try our recommendation in fulfilling using the Chrome extension in this case to see if the problem is solved.

Best regards.

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